Dear guests : Thank you for your exhaustive review! Rest assured that we have taken your comments into account as we review each and every single one of them. We are very happy that you have enjoyed your vacation with us! Great news! Wifi is finally here! Starting Thursday Nov 12th, if all goes well, all should be up and running finally! Wifi in Cuba has been available only since 2013 and only in specific hotels. It has been an open connection in all of Cuba for only a couple of months. We are very happy to finally be able to offer you the service as the technical part of our new gem had to be upgraded in order to receive it! As for the group of that visited us for two nights, as we mentioned before, this group was a repeat group whose reservations had to be respected. They had another reservation in December which we were able to cancel and all other visits after that as well. When you take over a hotel, contracts have to be respected for some time and this one was part of it. Rest assured that this is not the type of clientele that we wish to have in our diamond and we want to continue giving you the most peaceful and relaxing vacation as can be. Once again thank you so much for your beautiful review, it was a pleasure to read your comments as they are so important for us dear guests. Your comments are very kind and we were very proud to read them. We hope to welcome you back again to Memories Jibacoa, your great place to stay!