Thank you for your reviews. We transfer over 20,000 passengers every year between Cairns Airport, Port Douglas, Palm Cove and Cairns City. We operate 20 vehicles between Cairns Airport and Port Douglas daily. For over 10 years we offer seats in shared shuttle, limousine, and private transfers for families, friends and groups between 1-53 pax. Our separate local shuttle bus service in Port Douglas operates 7am to midnight daily. We understand that sometimes, for many potential reasons, we will receive feedback that does not reflect the experience of our many satisfied passengers and loyal repeat customers within those 20,000 passengers each year. We have found over the years that a misunderstanding or miscommunication is inevitably at the heart of some feedback. Issues can always be resolved more quickly and amicably when you contact us direct. Our business will always respond to reviews and we will always be truthful about all the circumstances around any review when we reply.