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Krystal Grand Nuevo Vallarta

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Blvd. Costero 800, Flamingos, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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Priceline
Traveluro
USD 180
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Booking.comUSD 307
FindHotelUSD 239
Agoda.comUSD 252
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (1929)
360
Panoramas (2)
Pool & Beach (338)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Krystal Grand Nuevo Vallarta
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 5 hotels in Flamingos
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Business Centre with Internet Access
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Minibar
Flatscreen TV
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Bay View
Languages Spoken
Spanish
3631Reviews228Q+A100Room tips
Traveller rating
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  • 377
Time of year
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Popular mentions
Emma B wrote a review Yesterday
2 contributions
My fiancé and I just spent a week at Krystal Grand Nuevo Vallarta and had a great time all around. The staff were very friendly and super helpful with booking PCR testing, à la carte restaurants, and upon arrival they updated our room for free! We had a favourite employee down in the serving area named Effren. He made us feel so welcome and he was so friendly and energetic. He was always happy and made sure we were happy with drinks/food/whatever we needed in our hands! There was a great variety of food in the buffet and the a la carte restaurants were good as well. The inclusive coffee shop was a nice touch too. The sky bar Provides a lovely view of the sunset. Our room was clean and staff were always around cleaning too. We felt safe and were able to distance when we wanted to from others. The pools and beach were clean/well kept. All in all we would definitely return! And big thanks to Effren for making our days so fun with your energy and smile!
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Date of stay: January 2022Trip type: Travelled as a couple
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Breanne W wrote a review 23 Jan
Phoenix, Arizona1 contribution
+1
We had a great time at Krystal Grand Nuevo Vallarta on a girls trip. The resort is small, which was great for getting familiar with the people and finding out favourite pool “spots”. The highlight of our trip was Enrique at the adult only pool. He was so attentive and really went above and beyond to make sure we were taken care of and never going thirsty. He would even bring over special drinks that he knew we would like. The restaurant staff were also great - especially Hector at The Grill. We loved that we could book A La Carte dinners each night and there was a variety of options. The rooms were nice with a beautiful view. We had some issues with the door not working but the front desk staff was very good about sending staff up to help when we were locked out. The pools were clean, well kept and the water chairs were perfect for tanning and reading. Lots of variety at the buffets. For Covid, we were so impressed with how the resort handled it. All staff had masks and even glasses or face shields. All guests also wore masks any time you were not eating, drinking or in the pool. We felt very safe and the option to arrange for a PCR test right from our room was perfect. If you are worried about Covid, this resort takes it seriously and you shouldn’t have any issues if you follow their rules. All in all, we had a fantastic trip and would recommend the Krystal Grand Nuevo Vallarta to anyone who was planning a trip.
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Date of stay: January 2022Trip type: Travelled with friends
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Anna Marie R wrote a review 21 Jan
2 contributions2 helpful votes
The resort as a whole was really nice and I felt really safe as a Canadian there! The only problem was that there was construction ongoing and I felt like they could’ve had more activities geared towards adults. The facility was quite clean and the adult pool was quite nice. Would recommend the food to anyone who asked. Really enjoyed being taken care of by Miguel and Manuel.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded 6 days ago
Dear Rick, We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Krystal Grand Nuevo Vallarta. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We sincerely hope we can have the honor of being your hosts in not too distant future. Karina Corona Quality Manager
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Marcy S wrote a review 16 Jan
Calgary, Canada1 contribution
Upon Arrival we thought our room was definitely in need of a few repairs but we usually do not complain it is Mexico and believe me we do not expect things to be the same. As well I usually do not writer reviews but my hope is management will see this and perhaps even address our issues. I got locked in our bathroom one evening, I mean actually locked inside could not open the door, our room phone did not work so my family had to run down to front desk for help. One maintenance guy attends, cannot open door, then 2, then the supervisor of maintenance are working on this door, finally they ended up drilling and kicking the door in, I am very anxious by this time, I know I am going to get out but my anxiety was still high. Maintenance says go down and get a new room. I go down to front desk, expecting an apology and helpfulness, nope just Ill send the bell boy up to collect your stuff. Well I wait another 45 minutes noon, I go back down and say I just want to go to bed please just give the keys to our new room. You would think that the next morning that once management heard what happened they would send an apology note, an offer of something, how about what a terrible night, please go to the spa on us! But in true resort management fashion, nothing! No acknowledgement. So fast forward to next night in new room. The floor we were on were being targeted by drunk teen/adults pounding on room doors and running and hiding, security was called and they played a cat and mouse game from 12:30 am to 2:30 am. We were in the hallway discussing with neighbors at 2:30 am how can none of the cameras be working. So once again, mention it to the front desk, nothing. On our last night I was getting our pcr tests printed with concierge Gilberto and he actually acknowledged that our stay had a few incidents and did apologize for this, This MAN was awesome and should be the hotel manager, he gets it and truly understands customer service. I highly suspect he will move on to a bigger and better chain of hotels because he truly does want to see guests return., this hotel had many opportunities to make it right and have us return. DO BETTER KRYSTAL GRAND
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Date of stay: December 2021
Value
Service
Sleep Quality
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded 6 days ago
Dear Marcy, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards from our resort and brand. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Cordially, Karina Corona Quality Manager
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shayla chichak wrote a review 15 Jan
Edmonton, Canada2 contributions
The service is terrible, no one is happy to help you. Numerous things in our room were broken and when we told reception they seemed almost annoyed that they had to do their job or find someone to fix the problem. We waited an entire night for someone to come fix our safe and still no one came. Every time we were told that someone would come to our room to help us with something, we waited way longer than we were supposed to and no matter how many times we called to confirm someone was coming no one ever showed. The food in the buffet is not good compared to other resorts in Mexico. The cleanliness of the bedding in the rooms is not great. There is NO sound proofing in the rooms. If you are in the washroom you can hear everyone else who is in the washroom in the rooms around you. You can hear everything from the pool area in your room (so if you are an early sleeper do not expect to get any sleep). It is always loud until after 10pm (no matter what floor you’re on) from either people/children talking/screaming, from LOUD music the resort plays throughout the entire day and LOUD movies that play into the very late evening (that are only in Spanish) and even then, if you have loud people in a room near you, you could be up until the very early morning listening to them (which happened to us a few times). Asking to switch to a different room is a chore no matter the reason for asking to move. Honestly the service seems to be geared more towards Spanish speaking guests. My boyfriend and I had a really hard time communicating with most of the staff even though we speak a bit of Spanish. The resort itself is nice and aesthetically pleasing and the pool areas are nice with some pools being warmed and others are cooler which is nice. The restaurants you book reservations at are nice and the food is decent there. Overall, we were not impressed with this resort and definitely do not think it is deserving of the 4 star rating it has.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Karina Corona, Otro at Krystal Grand Nuevo Vallarta
Responded 6 days ago
We appreciate you have taken the time to write a review about your stay with us. There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service. Cordially, Karina Corona
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PRICE RANGE
USD 144 - USD 406 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Reflect Krystal Grand Nuevo Vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo VallartaFlamingos
NUMBER OF ROOMS
480
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Frequently Asked Questions about Krystal Grand Nuevo Vallarta
Which popular attractions are close to Krystal Grand Nuevo Vallarta?
Nearby attractions include Santuario de Cocodrilos El Cora (2.4 km), Nuevo Vallarta Beach (5.2 km), and La Cruz Market (6.1 km).
What are some of the property amenities at Krystal Grand Nuevo Vallarta?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and a pool.
Which room amenities are available at Krystal Grand Nuevo Vallarta?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Krystal Grand Nuevo Vallarta?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Krystal Grand Nuevo Vallarta?
Yes, free parking is available to guests.
What are some restaurants close to Krystal Grand Nuevo Vallarta?
Conveniently located restaurants include Sabrosa Italia, Maizul, and Insu Sky Bar.
Are there opportunities to exercise at Krystal Grand Nuevo Vallarta?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Krystal Grand Nuevo Vallarta?
Yes, dry cleaning and laundry service are offered to guests.
Does Krystal Grand Nuevo Vallarta offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Krystal Grand Nuevo Vallarta?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (14.3 km).