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We had the misfortune of being booked into this hotel by Air Mauritius on 12/5/18 when they cancelled our return flight at 4.30 am after a 4 hour wait at the airport. We stayed in Room 509. Live cockroach in the room, black mould in...More
1 Thank Allison H
Response from Palms H, Manager at Palms HotelResponded 17 May 2018
We are deeply sorry to hear about your experience in our hotel and we sincerely apologize.
Please, rest assured that we are constantly doing our best to improve our service.
This three star hotel is centrally located in a busy location.The room no 511 is spacious and comfortable.The air conditioner is working well.When you look outside the window you see a nice view at a distance but just below there are piles of garbage accumulated...More
Response from Palms H, Manager at Palms HotelResponded 19 April 2018
Thank you for your review. We are happy to hear that you liked your room and the Sky On 12 Lounge.
We are sorry about the views and the dishes of the restaurant which were not up to your expectations.
We will try...More
On a business trip. Stayed for 5 days. Well located, for business, in the middle of the island. Very friendly staff. Mediocre breakfast and dinner. Very nice roof garden with view, drinks and shisha. Safe neighborhood with places to drink coffee and eat.More
Response from Palms H, General Manager at Palms HotelResponded 5 April 2018
Thank you for your review. We are pleased to see that you appreciated the Sky on 12 Lounge as well as the friendliness of our staff.
We are sorry that the food was not up to your expectations, rest assured that we will...More
I am first time visiting mauritius on government project to mauritius and was staying for a week in this hotel. On 3rd day in day time my luggage was broken and money was theft.. it's all clear in cctv camera but hotel is refusing.. they...More
3 Thank sid8in
Response from Palms H, General Manager at Palms HotelResponded 6 February 2018
The client Sid8in called the reception and complained on 13 January 2018 that his suitcase was broken into and USD 1000 was missing. The Front Office Manager took this accusation very seriously and called the police to the hotel who conducted a body search of...More
Stayed in Palms hotel for 6 nights. If you want a good bed for the night, this hotel is good. For everything else, it’s not.
Great comfortable bed
The sky bar is nice
Lobby is pleasant.
Reception staff is very pleasant namely Kesaven, Priscilla...More
Response from Palms H, General Manager at Palms HotelResponded 15 January 2018
We appreciate your feedback, apologies for your negative experience with the Royal China restaurant.
As much as we would love our guest to use the facilities in our hotel, we do understand each individual have different requirements and we are happy to advise...More