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We booked a couple massage through marideal and wanted to top on with a manicure but the lady in charge at reception didn't even stand up to greet us. She did the most of the time head message and the body massage with one hand!!...More
1 Thank Tash0520
Response from PalmsH1, Manager at Palms HotelResponded 3 weeks ago
We are deeply sorry to hear about your experience at the spa and we sincerely apologise.
Please, rest assured that we are constantly doing our best to improve our service.
Booked for a massage here and was greeted by a Physio and Vidya. Was greeted with a warm welcome and the massage for my friend and I were excellent. Professional and good level of communication from the SPA. Had visited several but would recommend revisit...More
Response from PalmsH1, Manager at Palms HotelResponded 5 weeks ago
Thank you for your review. We’re glad to hear that you liked your session.
We are looking forward to your next visit. See you soon.
Centraluzed location. Upper floors have a nice view. Breakfast area as a 270 degree view. But horrible breakfast not much variety too.almost same everyday bad presentation too. Service is not bad. Rooms are not sound proofed it's very noisy. Even you can here the other...More
Thank Hisham A
Response from PalmsH1, Manager at Palms HotelResponded 5 October 2018
Thank you for your review.
We are sorry to hear about the noise in the room and that you didn't like your breakfast.
Please, rest assured that we'll make our best to improve our services.
Location is quite good, many restaurants are nearby. A super market is also not far from the hotel.
Reception team members are friendly, smiling, hellpful and awesome.
Rooms are not that excellent, and can be improved. Also, the buildings near the hotel are quite old,...More
Thank Mohamed D
Response from Palms H, Manager at Palms HotelResponded 9 August 2018
Thank you for your review. We are happy to read that you had a nice stay.
We took into consideration your opinion and please rest assured that we will try our best to improve our rooms.
Hope to see you again soon!
This hotel was clean, friendly, right on the beach! The rooms were a great size for a family. Very centrally located. Great place to go if you love the beach and not a lot of commercial places to take away from the beach!
Response from Palms H, Manager at Palms HotelResponded 25 July 2018
Thank you for your review. We are very pleased to read that you had a nice stay in our company.
We hope to see you again soon.