Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
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Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
A 5-star Dead Sea Resort in Jordan with a private white-sandy Beach, luxurious spa, excellent dining, and day-lighted event venues with stunning Dead Sea views. Located an hour away, west of Queen Alia International Airport. This 5-star beach resort is ideal for a weekend retreat or a family vacation in Jordan, so be prepared to feel pampered, whether by floating in the buoyant waters of the longest private Dead Sea beach or enjoying a treatment in our D'Sante Spa. After refreshing yourself with a cold drink from the free minibar, you can soak up the sun by the Lake, a 5,500-Square-meter pool fringed by tall palms. Cool down with a cocktail at Aqua Pool Bar and then swim to the edge of the adults-only infinity pool with sweeping views of the Dead Sea. Children have their own pool to splash in and the Kids Club to keep them entertained.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
5,308 reviews
Getting there
Somewhat walkable
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The Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG hotel, garners praise for its clean, spacious rooms that boast breathtaking sea views, though room service and cleanliness receive mixed reviews. Guests commend the professional staff and the luxurious spa facilities but note that dining options could be enhanced.
While the resort's atmosphere, with its traditional decor and array of activities, is a highlight, some guests consider the pricing steep, questioning the overall value. Cleanliness generally meets expectations, contributing to the tranquil and engaging ambiance of the resort.
Atmosphere
Enchanting
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Helpful
Amenities
Luxurious
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This was a luxurious hotel to end our tour with. Large rooms, good sized bathroom and a balcony. The restaurant was self service buffet for all meals with a good choice of foods for various diets. An excellent bar with snacks on the first floor overlooking the sea. Massive pool you walk past to get to the private beach which is accessed by a lift where you can coat yourself with fresh dead sea mud which you then wash off by floating in the Dead Sea. Amazing experience. An adults only pool and relaxation area is also available. There is evening entertainment in one of the areas overlooking the sea. A great hotel we would return to if in the area again.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Farah Hammouri, General Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 1 July 2023
Dear LondonNefertiti, It is always a great pleasure to read feedback such as yours. We are very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests. We are delighted that you had fun, felt loved & welcomed during your visit with us. It is delightful to see your enthusiasm about different aspects of the hotel and how you have enjoyed your stay with us. Furthermore, we are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. A fantastic location and unparalleled amenities are nothing without a warm and friendly human connection, so we are happy to hear that our team made you feels so welcome. We will be sure to pass your kind words with team member who will be delighted to hear that they made a guest’s stay particularly marvelous. We are delighted to welcome you back and to have another enjoyable holiday and will do our utmost to take the best possible care of you. Once again, thank you for your positive observation and we sincerely hope of welcoming you back in not too distant future. Best Regards, Emmanuel Stavrakakis I General Manager IHG® Dead Sea Hotels Crowne Plaza® Jordan- Dead Sea Resort & Spa / Holiday Inn® Resort Dead Sea
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I booked for my family to spend 3 days of Eid Adha at Crowne Plaza Dead Sea. I asked to book a family room which is double room with king size bed and the second room double room with twin bed . One of the rooms the bathroom with a bath and the second one was only with a toilet , so the four of us were using the same bathroom for bath. This should be clear in the hotel website pictures or during the reservation. Also there was only one balcony with very high wall that we couldn’t see anything except the wall. Our room number was 434. The room was not very clean I asked the room service to come and clean it and change the bed sheets which they adhere to the request quickly.
Then I went back to the front desk and I complained about the delay during check in and the bathrooms, the cleanliness of the rooms and the balcony that face the wall to the Duty Manager Mr. Abdullah Ghanam who apologized and as an apology he sent to the room a plate of fruits and gave us till 6pm to check out.
All in all our stay was excellent. All the cautions for COVID were taking into consideration. The food was served as a buffet by the hotel friendly staff, and it was international nights . The pools were very clean and the towels packed in plastic bags and they provide it with a cold bottle of water.
The way to the sea was very easy there is a wooden path that protect us from walking in the hot sands . The lifeguards at the beach were very friendly and helpful by providing us the Dead Sea mud. The towels and cold water were available in addition to the seabeds and umbrellas.
I would like to thank Mr Abdullah Ghanam the Duty Manager again for his understanding and making our stay a good stay, definitely we will visit Crowne Plaza Dead Sea again.
Regards, Iman
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 22 July 2021
Dear Imans705 We are very delighted to receive your favorable review of your recent stay at Crowne Plaza Dead Sea Jordan. Thank you in particular for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team. We promise to continue to improve our service to meet the expectations of our guests. It was a pleasure to have you here and we hope we can welcome you back again soon. Best Regards, Wissam Shubat l Hotel Manager Crowne Plaza ® Jordan Dead Sea Resort & Spa
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Check-in – Check in process was quick and Wisham at reception been great, very professional and knowledgeable!
Room – Nice clean room with beautiful views of the dead sea
Dinner/Breakfast – Delicious food with friendly chef checking on you to ensure you have tasted all the traditional dishes
Beach/Pool area – Hotel has a nice private beach area with sunbeds. Towels and water bottles are provided. There is an area where you can cover yourself in dead sea mud (mud provided). Beach has beach guards during opening hours.
Pool area – many pools to choose from, all clean and nice. Again beach guards are on site.
Staff - Staff very friendly and helpful. Always greet you with a smile and any issues are quick to resolve
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 18 Oct 2021
Dear Viskiss We are very delighted to receive your favorable review of your recent stay at Crowne Plaza Dead Sea Jordan. Thank you in particular for highlighting your enjoyment of the service provided to you. This is excellent to hear as we spend considerable time on ensuring we meet the needs and wants of our guests. To know that we have provided you with a great experience is very satisfying. I will personally be taking a moment to share your comments with my team. We promise to continue to improve our service to meet the expectations of our guests. It was a pleasure to have you here and we hope we can welcome you back again soon. Best Regards, Emmanuel Stavrakakis I General Manager IHG® Dead Sea Hotels Crowne Plaza® Jordan- Dead Sea Resort & Spa / Holiday Inn® Resort Dead Sea
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We decided to go to this hotel which seems incredible in the photos, but unfortunately it is the opposite. Upon arrival, the guy at the reception seemed to be lost, he didn't smile, he didn't know anything about the questions we asked him, where is the room, facilities, breakfast time, it seemed that he didn't work there. We decided to go to the pool that has a bar and a view of the Dead Sea and by surprise, it was closed. We were in the main pool and the service was a disaster, we had to insist that they be sent to us (very expensive prices!). When I went to the bathroom, they had no paper to clean! Oh my God! It is supposedly a 5 star hotel! there was no soap to wash your hands! the room had a nice terrace, but not for a hotel that is supposedly luxury. We ordered two mushrooms soup with chicken and a sandwich at night, the soups lacked flavor and the sandwich, my 5-year-old nephew would do better, it took an hour and I guess it's not because they were busy because it's not high season. the breakfast had little variety and the juices were hot, we had to ask for more than 4 times ice. There are more options to stay in the Dead Sea and of course I will not return to this hotel.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaJordanDS, General Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 12 Mar 2020
Dear Juanrasobero , Thank you for choosing Crowne Plaza Dead Sea Jordan and for taking the time to provide feedback about your experience at Crowne Plaza Dead Sea Jordan We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We thank you for sharing your feedback which has been shared with the team to make the necessary changes Sincerely Yours Wissam Shubat Hotel Manager
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We decided to go to Crowne Plaza hotel at the Dead Sea just to change and see a new hotel because we always visit Marriot, but Crowne Plaza was the worst decition we could made. As a 5 stars hotel is very poor, big part of the place was closed, and they didn't infomed that when we reserved, and the cost was the same like everything was good. The service was a mess, at night we ask for pizza(they have pizza at the night menu) and they didn't have it, then we ask for mushroom soup and a sandwich, one more time, disaster, the taste of the soup was terrible, and the sandwich looked like they made it 2 days before. I asked for ice in the breakfast four time because the juice wasn't cold and I wait for 30 mintutes just for one glass. The pool had only one entrance and a lot of doors closed, it is a big pool, why you don't open them all and then the customers don't have to walk a lot to go to the toilet and interrupt our good mood. The prices of this hotel are very high for the attention that they give. We made a complain when we leave the hotel, and they called us and apologize about everything, but apologize is not enough for the bad time we had there. They say they are going to fix it if we go back, and for sure we will go next week to check if is true or not.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaJordanDS, General Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 15 Mar 2020
Dear Beatrizlv, Greetings from Crowne Plaza Dead Sea Firstly our big thanks for visiting us although we know there is a lot of choices in terms of lodging in Dead Sea. I am truly saddened that it comes to an end that you missed having great moments with us. Please accept our sincerest apologies for the points raised during your previous stay. It will be great if you can let us know your phone number for us to reach you for us to personally make it up to you. We will be waiting until your next visit us, and we promise that we will fill the shortcoming made from your last stay. I hope you will give us another chance to make it up to you, the team and myself will be happy to welcome you back soon. Again Many Thanks for visiting us. Sincerely Yours Wissam Shubat Hotel Manager
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My husband and I visited with our 6 year old daughter. Our booking was for one night but as our flight reached 2 am the night before we were allowed to check in at 4 am with an additional cost of £60. I had a sea view room with a king bed sufficient for three of us. The facilities are good, beach is easily accessible. The promenade is lovely for a walk in the evening. There are different sections in the pool and our daughter enjoyed swimming. There are enough showers on the beach which is useful after a dip in the dead sea. There were 2 life guards on the beach and they were very vigilant of anyone who needed help (which was often as many people got water in their eyes and were in pain). We tried two restaurants, al hamam for dinner which has lebanese food and another cafe on reception level for small eats, both were good. Breakfast selection was good too. Overall wonderful experience!
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Resort Dead Sea, Marketing at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 14 Apr 2022
Dear Manik81 Thank you for choosing Crowne Plaza Dead Sea and for taking the time to provide feedback about your experience at Crowne Plaza Dead Sea Jordan your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Crowne Plaza Dead Sea Jordan Best Regards, Emmanuel Stavrakakis I General Manager IHG® Dead Sea Hotels Crowne Plaza® Jordan- Dead Sea Resort & Spa / Holiday Inn® Resort Dead Sea
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Dear crown plaza hotel, I would like to express my thanks and appreciation for the service and care i received at your hotel from 13 february to 14 february . I went with my husband for our 5th anniversary Every staff member with whom we came in contact was kind including Mr. Laith al Bakheet he was so kind and helpful and am writting to express my appreciation for the quality of service he offered.
Special thanks to the GM Mr. Wesam Shubat the hotel Manager who knew that its our fifth anniversary he upgrade the room to alovely sweet , send us roses wishing us a happy anniversary then they send us fruit, deserts and cake.
I have recommended crown plaza hotel to all of my friends. Thank you again for such outstanding service.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CrownePlazaJordanDS, General Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 15 Feb 2020
Dear 368faisali, It is always a great pleasure to read feedback such as yours. We are very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests. We are delighted that you had fun, felt loved & welcomed during your visit with us. It is delightful to see your enthusiasm about different aspects of the hotel and how you have enjoyed your stay with us. Furthermore, we are truly thankful for your appreciation of the genuine hospitality of our staff. Indeed, each member of our team is equipped with professionalism, sincerity and passion to deliver consistent guest’s satisfaction. A fantastic location and unparalleled amenities are nothing without a warm and friendly human connection, so we are happy to hear that our team made you feels so welcome. We will be sure to pass your kind words with team member who will be delighted to hear that they made a guest’s stay particularly marvelous. We are delighted to welcome you back and to have another enjoyable holiday and will do our utmost to take the best possible care of you. Once again, thank you for your positive observation and we sincerely hope of welcoming you back in not too distant future. Sincerely Yours Wissam Shubat Hotel Manager
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The hotel is nice, it was an ok trip but I’m not sure quite good enough to recommend. Unfortunately the receptionist didn’t explain to us how to get to our room, I asked if 10 was the floor it referred to and he said we was on floor 5, but needed to use the lift down 2 and then the room were there. It was in the middle of the day we had many bags and then had to walk across the complex to find our building. Later we went to reception to ask if they had a map and they looked confused we hadn’t been given one. So I think this was bad luck on our part, but all staff should surely explain that! The breakfast buffet was satisfactory but the restaurant is very noisy - the sound echoes through and generally feels hectic. The Lebanese restaurant wasn’t great, we’ve had some great food on our trip through Jordan so unfortunately didn’t think this was quite up to par. We was also given our bill as soon plates were cleared when we had been keen to have dessert and coffee, it felt a bit awkward asking if we could have more (plenty of empty tables)! On second night we chose to eat in the upstairs bar area (mainly because the buffet was 27JD which seem extortionate) it was a lovely experience the waiter there we have found has been helpful. The food was tasty and a nice atmosphere away from the multiple tour groups in the buffet restaurant! The pools we’re fine - partly closed but maybe that was seasonal? We had a sea view room which was lovely, especially for sunset. Overall it was an ok stay, but generally the service hasn’t been as good as other IHG hotels we have stayed in Jordan, the location worked well for us. The staff are trying hard but seem to lack direction, and we noticed more managers in both restaurants look to be telling wait staff off for not tidying but they were working extremely hard for the guests staying.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Resort Dead Sea, General Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 8 Mar 2023
Dear Milotu, I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback. It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards.On this note, I would like to sincerely apologise for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve. We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future. Best Regards, Emmanuel Stavrakakis I General Manager IHG® Dead Sea Hotels Crowne Plaza® Jordan- Dead Sea Resort & Spa / Holiday Inn® Resort Dead Sea
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At the hotel now and our time completely ruined. Paid a small fortune for an extra large room and it appears to be unavailable. The receptionist showed us a simple double room between two rooms with screaming children or suggested we upgrade to a suite for extra cost. The suite is dirty: smears on the mirror, dirty bathroom. The conditioner has one setting - very cold. So no heating. Outside is a generator for the air circulation system. Writing at night so it is super noisy. Went to the beach - no beach towels. The guy says “ bring, 5 min”. After 30 min no towels, after another 10 min he announces he is not going up for any as they are closing in 5 min and we all have to leave. Thank you for leaving us cold.
The food is average. Not basic, but not nice either. Restaurant stuff are pleasant, but poor English.
Spa is anot her disappointment. It is for over 18 only. So no chance for our adult son to have a warm swim or to get a massage. What is the point of coming here? I see none.
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Date of stay: December 2022
Value
Rooms
Service
Room Tip:Avoid in any circumstances
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Resort Dead Sea, General Manager at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 8 Jan 2023
Dear 303mariyas, I would like to start my message by genuinely thanking you for choosing to stay with us and for taking the time to share your feedback. It is only through candid feedback such as yours that we can continuously monitor, maintain and improve our standards.On this note, I would like to sincerely apologise for the disappointment you have faced and I reassure you that each and every single point has been addressed to the respective departments for evaluation as well as action to improve. We place a sincere effort in learning from the feedback of our guests and I am convinced that you will certainly be able to notice this during your next visit. We all look forward to welcoming you back in the near future. Best Regards, Emmanuel Stavrakakis I General Manager IHG® Dead Sea Hotels Crowne Plaza® Jordan- Dead Sea Resort & Spa / Holiday Inn® Resort Dead Sea
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Very fast check in, staff are well trained to treat guest kindly, the food was very good at breakfast and dinner. Swimming pools was clean you can find towel any time you ask for. view to the deadsea was amazing. Standard room was very large compared to other hotel on deadsea. Regarding covid 19, All employee wearing mask and gloves, you can find automatic disinfectant every where on the hotel.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Management, Owner at Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel
Responded 29 Aug 2020
Dear AliIAbdeen, Thank you for choosing Crowne Plaza Dead Sea and for taking the time to provide feedback about your experience at Crowne Plaza Dead Sea Jordan your feedback is extremely valuable to us. We use feedback, such as yours, to continuously improving the guest experience We are delighted that you enjoyed your stay with us. We wish to welcome you again at Crowne Plaza Dead Sea Jordan Sincerely Yours Wissam Shubat Hotel Manager
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"dont go there simply, you will have nothing even water in the room you will not find it even a single tea bag, they will not bring it to you unless you will pay tips for them"
There are more places to choose from in the Sweimah area.
PRICE RANGE
AU$185 - AU$227 (Based on Average Rates for a Standard Room)
LOCATION
JordanDead Sea RegionSweimah
NUMBER OF ROOMS
420
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Does Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel have airport transportation?
Yes, Crowne Plaza Jordan - Dead Sea Resort & Spa, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
