We booked the queen room suite for my birthday via Agoda. Finding the parking was a bit tricky and we were lucky we stumbled upon the parking lot when the gate was open otherwise we wouldn't have known where to go. There also appeared to be only a few parking spots in the garage so you would want to call ahead and try a book a spot if needed (it's $40 and you only get one spot). They gave me complimentary parking as it was my birthday, and a room with a balcony on the first floor. For the price we payed the room was more than expected, with a small kitchenette. There was some minor issues such as one of the room lights not working, the other needing to be flicked a few times before turning on, and a crack in the sliding door. Otherwise really good value for the location and perfect for a room to sleep after a night out at Newtown.…
I can see what the building is trying to be and the concept is good. Unfortunately the execution is not. The beds comfortable and the room whilst starkly minimalist is almost ok. But the standard rooms are just too small. Bathroom is tiny and basic and whilst adding a kitchenette the space taken would have been better added to the bathroom. Then the little touches - a pod coffee machine with no pods, no bathmat, and a very noisy always running fridge are just not up to scratch. We paid 5 star for what's struggling to be a 3 star. The receptionist gets a gold star though- friendly, helpful and relaxed and makes it hard to criticize. The location is ideal for access to Newtown and Enmore too. In the end I had to ask myself would I stay again? And the answer is no- just too many shortcomings.…
Do not stay at this hotel. Booked a room to stay for one night, received a confirmation email and SMS from the hotel. Turned up, the hotel is closed. Maintenance staff told me the management would call me straight away. Didn't call. I asked a second time to be phoned by management, again nothing. I asked a third time - still nothing, two days later. They've taken my money, ruined my weekend, still haven't called or corrected or refunded anything.
Well what a little gem recommended by a friend. Very trendy & industrial at the same time. We had a twin share with plenty of room, lovely shower & WC ensuite size. Also has a useful small kitchenette, with microwave & fridge. If you book direct with hotel you receive a complementary mini bar package Red wine, craft beer, soft drink & some nibbles a nice little touch. Very close to Newtown Station. Highly recommend this place we will be back. Very friendly & efficient staff.
I booked a room weeks ago with no cancellation fee and my credit card was charged immediately. My booking was for 3 April 2020 and I cancelled on 16 March 2020. Still no refund on my credit card today (30 March)!! Have talked to the online chat twice, sent two emails and called the number on the website and spoke to "Raquel" who worked for Collectic Hotels (not even the Urban). She read a pre-prepared speech. I am VERY worried because my original booking date is only 3 days away! This is not acceptable. It's not a big hotel, rather a "boutique" hotel and they are using the CONVID-19 crisis as the reason. I have never waited this long for a refund in recent years in Australia (only in the US). Will refer to Fair Trading if my credit card is not refunded before 3 April. At least respond in writing to my email Urban. Ref # BB2002209089043.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing