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Palace Hotel

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Palace Hotel
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81 Reviews from our TripAdvisor Community

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Showing 46: English reviews
Jakarta, Indonesia
Reviewed 2 weeks ago

when my wife was working there, and then her Phone is missing and I see respond from the palace hotel cipanas is the Best, once again thankyou cipanas palace hotel, BestRegards Melkianus Abia, palace hotel cipanas very comfort and clean and awesome

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Thank abiamelki
Jakarta, Indonesia
Reviewed 2 weeks ago

I booked 5 rooms for our family Holiday. everything is okay, the food is okay, the room is okay ( some need more improvement) especially the bath room. a bit smelly. the pool was great, the childrens play ground is just awesome and the staff is very friendly.

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Thank rally k
Dubai, United Arab Emirates
Reviewed 31 October 2016 via mobile

The room was so dirty , towels so poor that you can't use due to spots in all towels , bed covers are rabbish and breakfast not tasty and also you feel items are not clean to be used . For all visiting puncak please avoid staying in such hotel where you spend money for nothing . There is even...

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Thank mozaalari
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Mozaalari, Warmest greetings from Palace Hotel Cipanas Thank you for your trust for staying at Palace Hotel Cipanas in October 2016. We also apologize for any inconvenience that occurred during your stay at our hotel such as the hygiene of towel and also bed cover, bad looking breakfast (no tasty) and there also no blow dry in rest...

Jakarta, Indonesia
Reviewed 16 October 2016 via mobile

My first impression that this hotel was amazing. Lobby area is perfect, they have lounge also. Entertainment corner with pool table. Until I enter the room, the floor is a old tiles with stain all over. The furniture is new (i think) but there are stains also on my pillow sheet. They have no AC, it doesnt matter at night...

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Thank Ang Leonard A
GM-PHC, Manajer Kantor Depan at Palace Hotel, responded to this review

Dear Mr. Ang Leonard, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas and gave us the positive feedback. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the...

Muscat, Oman
Reviewed 2 September 2016 via mobile

The palace hotel is very bad... The rooms are smelly.. bed sheets are too old stained.. toiltes and toiltress are old need to be replaced. The whole hotel requires to be renovations. You need bed sheets from home to stay here. The cleaness of the hotel is poor.

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Thank Abdullah a
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Abdullah A, Warmest greetings from Palace Hotel Cipanas Thank you for your trust for staying at Palace Hotel Cipanas in September 2016 Our deep apologize for the inconvenience that occurs when you stay at our hotel where there are few facilities in the room which is not functioning properly and also lack of cleanliness in front of room,...

Riyadh, Saudi Arabia
Reviewed 6 August 2016 via mobile

I have booked this hotel, and had a reservation of 3 rooms. I had had two rooms facing the road which was really noisy and we couldn't sleep because of the sound of motorcycles and horns. It last even during the late night.. the breakfast was mostly Indonesian but there is egg, cornflakes, croissant and varity of drinks. The overall...

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Thank Hakeem I
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Hakeem I, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the future. Once again, we would like...

Reviewed 28 July 2016

it should be better than standard but this hotel sems not well maintained. room has smell, no ac but don't have good ventilation so it's hot. car park around its hotel, so noisy at the morning. Amenities at bathroom are poor, Towel is far from white colour which it the genuine color is white and smell not good.

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Thank Sclucido
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Mr. Sclucido, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the future. Once again, we would like to...

Reviewed 25 July 2016 via mobile

I got there sick around 11 am and asked if it was possible to have an earlier check in so I could get rest and they approved it, feel so happy 😍 Staff very friendly and helpful and our room was cleaned but didn't have balcony too bad 😔

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Thank Angel M
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Ms/Mrs. Angel M, Warmest greetings from Palace Hotel Cipanas. Thank you for your trust to stay in Palace Hotel Cipanas and gave us the positive feedback. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the...

Jakarta, Indonesia
Reviewed 2 July 2016 via mobile

We stayed on 25-26 june for family holiday, the room was average and no air conditioner inside the room, the weather quite hot when daylight, furniture need to be improved everthing looked olds. Breakfast was ok. Staffs were friendly, but they need to improve security issue because no cctv camera along the aisle.

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1Thank fsnatalia
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Ms/Mrs. FS Natalia, Warmest greetings from Palace Hotel Cipanas Thank you for your trust to stay in Palace Hotel Cipanas on July 2016 and gave us the positive feedback. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the...

Reviewed 26 June 2016 via mobile

Felt like staying in Arab. The Mosque will gurantee to keep you awake starting at 3 am. The Mosque speaker is very super powerful. It will wake you, your family and childrens up. Not suitable for people who are looking for a good rest and nice holiday. Total nuisance. A Hotel for tourist to rest is not totally acceptable to...

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Thank anakjambi
GM-PHC, Front Office Manager at Palace Hotel, responded to this review

Dear Sir / Madam, Warmest greetings from Palace Hotel Cipanas Thank you for your trust to stay in Palace Hotel Cipanas on June 2015. We sincerely apologize for any inconvenience that occurs during your stay at our hotel. We will use your feedback as materials to improve the quality of our service to the guests in the future. Once again,...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Palace Hotel

Address: Jl. Raya Cipanas, Puncak, Indonesia
Region: Indonesia > Java > West Java > Puncak
Price Range: $54 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Palace Hotel 3.5*
Number of rooms: 185
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Puncak
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Questions & Answers

Questions? Get answers from Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very comfort”
 of 5 bubbles abiamelki, 25 Nov 2016 | Read review
“try to ask for the room far from the restaurant or loby..they have music till 9pm...”
 of 5 bubbles rallyk2016, 20 Nov 2016 | Read review
“Deluxe for the pool view, Superior for the road n mountain view (i guess). Pick on 3rd or 4th floor if you like a better quiet place.”
 of 5 bubbles rover_rovero, 27 Mar 2016 | Read review
“Take room in the 3rd or 4th floor. Lower level rooms will liable to get spot-lighted by cars in the evenings.”
 of 5 bubbles Hardilan, 10 Mar 2016 | Read review
“best view room: swimming pool or green area”
 of 5 bubbles bmanbudiman, 6 Dec 2015 | Read review
5 of 5
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