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About
4.5
#2 of 10 hotels in 6th of October City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to the land of Pharaohs. Situated in a green setting outside the city centre of Cairo, the Mövenpick Hotel Cairo-Media City is an idealistic oasis for business executives and visitors to the nearby pyramids of Giza and the film studios. Also, we provide a relaxing atmosphere for families with our Aqua park and the availability of kids club and playing area available during the day time. Also our valued guests can enjoy our tennis and football courts available for their fitness needs.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Family
Classic
Languages Spoken
English, French, Arabic
Location
Wahat Road Opposite To Mall Of Egypt, 6th of October City 12451 Egypt
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The Mövenpick Hotel Cairo - Media City is often celebrated for its tranquil ambiance, accented by soothing music and sophisticated decor. While the hotel's location earns accolades for its convenience to the Giza pyramids, opinions on value diverge, with some guests feeling services are overpriced despite commendable dining experiences. Cleanliness is a strong suit, with sparkling rooms and pristine pools.
Room experiences vary, as comfort and space are sometimes offset by maintenance issues. The staff's friendliness and efficiency generally impress, although occasional lapses occur. Amenities like the diverse culinary options and well-kept pools are highlights, though guests have noted some inconsistencies.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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We stayed in Mövenpick for a few days during December. The reason I chose the hotel was due to the swimming pools for my children but unfortunately we didn’t use them as it isn’t that hot during December in Cairo. The staff at the hotel are very friendly, my nephew wasn’t well and during breakfast he was vomiting. The staff noticed this and made him a hot drink with lemon and honey and looked after him.
The reception staff are also very kind. They gave us 2x 2 connecting rooms. Rooms 16102-16103 and 16104-16105 were big, clean and quite near the reception and play area for the children. The hotel is quite big and it was nice to see staff cleaning it and cutting the grass every morning and it’s nice just to have a wonder around the hotel area.
There is a huge shopping mall across the hotel. It’s quite tricky to cross the road but all you have to do is literally start walking on the road and the cars do stop to give you way. We did indoor skiing in the mall which I highly recommend and also there is a big food court there so you can eat there during the evenings.
The staff also helped us book excursions. We did use the hotel drivers on the first day but it is much cheaper to book taxi from outside. We knew Someone living in Egypt and he gave us a driver who charged us 75 Egyptian pounds per hour (very cheap). Also i have been told by locals that Uber is a cheap way to travel too but you will need internet.
My only suggestion to the hotel would be to change the breakfast as we ate the same food everyday so a slight change would have been appreciated.
Overall I did enjoy my stay and would definitely stay at the hotel again.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 84Mai_travel, Guest Relations Manager at Mövenpick Hotel Cairo - Media City
Responded 14 Jan 2020
Dear Mr. Hassan, Thank you for your time to share your feedback with us and for your great review. We are proud to hear that you enjoyed your stay among us. And we are looking forward to welcome you in the nearest future. Best regards, Mai Guest Relations Manager
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I would like to thank each & every person working here & making sure the hotel is operating with full health & safety measures. #CleanRooms #CleanTowels #CleanDeliciousFood #CleanPool #CleanPoolArea #PerfectlyCleanStaff Also I would like to thank the hotel management for the room upgrade when they knew that we were celebrating a special occasion. I would recommend Movenpick Media City for post #COVID19 hotel stay #ThisIsEgypt
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai Salah, Guest Services / Front Office at Mövenpick Hotel Cairo - Media City
Responded 11 July 2020
Dear Ms. Sherry, We always find it nice to read that our guests went home with great memories and we are very grateful for the time and effort you spent to share your personal experience at our Movenpick Media City hotel with us and Tripadvisor readers. Looking forward to host and serve you in the nearest future, Wish you lovely day, Sincerely, Mai Salah Guest Relations Manager
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High quality service and attention to detail from all staff. Very accommodating with all the needs of the company employees. Room was very high quality, comfortable beds and spare blankets which were needed as the weather was cold
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maid Dad, Guest Services / Front Office at Mövenpick Hotel Cairo - Media City
Responded 20 Mar 2022
Dear Mr. Mahmoud, Thank you for reviewing your recent stay in our Movenpick Hotel Cairo Media City. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Wish you great day, Mai Guest Relations Team
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I stayed there for one day , the location is very good and the layout for the hotel is perfect, the pools looks fantastic but I didn’t try because the weather was cold. The room furniture was very old and not reflecting the Hotel image , I got surprised when I enter the room , the room door was really old and even not close properly but it was 2 am when I reached there so I did not have a time to complain and wait for fixing. The next day I went for the restaurant to have the lunch , so I ordered scallop veal which was disaster, the restaurant Manager to be honest try his best to replace with another but I refused because it was too late for that (thanks for him any way) Finally the price I paid for this hotel was too much compare to my experience there and further more I didn’t expect a hotel like Movenpick to be like that.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 84Mai_travel, Guest Relations Manager at Mövenpick Hotel Cairo - Media City
Responded 11 Mar 2020
Dear Sir/ Madame, We sincerely appreciate the time you spent to share your comments following your visit to our Movenpick Media City Hotel, kindly accept our sincere apology for any inconsistency you may have experienced during your stay, Please assure that we will take the necessary actions to fix and avoid such comments, Looking forward to have another chance to change your experience, Sincerely, Mai Guest Relations Manager
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We were in a group tour. Majorities of the tour members were in their 50s to late 70s. We were not informed of the lift faulty when we were given keys to our rooms. Room has a great pool view. Wi-fi connection was super weak! Sound proofing was so bad. We could hear noises from TV, coughing and talking from next door. I ordered a beer during our buffet dinner. It was listed on the menu as EP70 but got ripped off with EP100 without any receipt. Casino does not operate 24 hours! We wanted to visit the casino after dinner and was told that it would be opened only at 10pm.
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Date of stay: December 2019
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 84Mai_travel, Guest Relations Manager at Mövenpick Hotel Cairo - Media City
Responded 15 Jan 2020
Dear Sir, Thank you for your time to send us for feedback, as we are sorry that you faced issues made your stay uncomfortable. Please be sure that your feedback sent already to the concerning departments regarding room cleaning and condition. Please accept our apology and appreciate your kindness to give us another chance to change your feedback and earn back your trust. Thank you, Mai Guest Relations Manager
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As you enter the Hotel, it looks impressive, the grand entry, the marble, the plush velvet lounges near reception. Even venture out the rear of reception and the network of pools and gardens look like an oasis in the desert, but beware fellow traveller, that is where the magic (or illusion) ends.
We arrived around dinner time, after a lengthy wait at reception, we were allocated our room over the other side of the resort, around 10 mins walk or 3 min cart ride.
We entered our room and first thing we noticed is dirt on the floor, mould in the bathroom, curtains that didn’t fit and clear packing tape trying to seal the gaps in between the windows and the frames. The room was also configured as 2 x single beds.
I rang reception who said they could not help us ( or rather didn’t want to help us). They instead sent a guy up to our room who pushed the 2 single beds together and said there! Anything else?
Buy this time my blood was almost boiling so I marched down to reception and the guy at the desk said ‘who said you could cone fown here?’ Really! This guy was just straight out rude and told me to go away as there were no other rooms.
On the other side of the foyer was the concierge and seated next to him was a lady who looked like a manager, she introduced herself as guest relations and asked if she could assist me in someway.
I explained the condition of the room and bed configuration and when I showed her I was a gold Accor member she suddenly put everything right, a clean room, king bed, no mould in the bathroom etc.
The new room was acceptable but we also realize that what Egypt classes as 5 stars is only 3 stars elsewhere.
To her credit the guest relations lady went out if her way in the days ahead to apologize for the rudeness of reception staff.
The hotel is dated in the Villas and in serious need of renovations. Much of this hotel seems to have been built of the cheap or what here in Oz we call ‘Gerry-Built’.
The other thing is the suburb ‘6th of October’ is so far from old Cairo and the Pyramids as well.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip:Beware, this us a long way out of town and from airport, not the best home base for Pyramids,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai Salah Elqeshty, Guest Services / Front Office at Mövenpick Hotel Cairo - Media City
Responded 14 Mar 2023
Dear Mr. Mark, Initially it was my pleasure met your good self during your stay among us, and would like to thank you for choosing our Movenpick Hotel Cairo Media City for your stay and for sharing your comments on your experience among us. We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics and kindly accept our sincere apology for the inconvenience you faced during your stay. Appreciate to give us another chance to change your impression, Wish you great day, Mai Elqeshty Guest Relations Manager
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Great food and excellent service! The restaurant manager Ahmed runs a tight ship with excellent and professional service. Together with Reda he makes sure all guests are taken care off and feel welcome. Everyone is very kind and the food is of high quality!
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maid Dad, Guest Services / Front Office at Mövenpick Hotel Cairo - Media City
Responded 6 Mar 2022
Dear Ms. Nancy, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Hotel Cairo Media City and are delighted to read that we were able to match your expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Looking forward to welcome you in the nearest future, Mai Guest Relations Team
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My experience at the Movinpick was the worst I've ever had in a hotel.
First of all, arriving at 2AM we were not allowed any access to facilities other than the toilet- despite being told prior that we could enter our friends room that was already staying in the hotel to shower until our room was early. In order to gain access to his room, the reception staff asked for $50 and then gave us access to his room (without checking with him, we could have been anybody!) The next day, our friend made a complaint and received the $50 back.
Then we were shown to our rooms, where my door would not open properly. This then required an engineer to come to my room twice before it was sorted.
I thought the worst was behind me with the hotel. How I was wrong...
The room was ok, not the cleanest I've ever been in, however the amount of Mosquitos in the room was disgusting [please see photos]. I must have slept for 20 mins the whole night due to the constant buzzing sound over my head. The next morning house keeping came with an electric fly swatter...There was hundreds!!!!
After complaining to the reception, I was upgraded to a much nicer room, but I feel the experience had to be shared!
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai Salah Elqeshty, Guest Services / Front Office at Mövenpick Hotel Cairo - Media City
Responded 30 July 2023
Dear Precious guest, Thank you for sharing a review of your stay at our Movenpick Hotel Cairo Media City. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Mary Magdy Guest Relations Team
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The venue was beautiful and very spacious. The staff were the best thing about the whole experience, without them, the whole event wouldn’t have gone with the same smooth flow. Their expertise in handling the training needs was incredible, and they are very flexible and cooperative. Especially Mr. Shehab and Miss. Noha Omar, they proved to be the perfect hosts and they went above and beyond to make us comfortable, and Chef Korayem was very accommodating and his dishes were delicious! Overall, the training was a great success because of the staff’s coordination and time management skills, Thank you for the best event experience.
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai Salah, Guest Services / Front Office at Mövenpick Hotel Cairo - Media City
Responded 17 Mar 2021
Dear our Precious guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick Hotel Cairo Media City and are delighted to read that we were able to match your expectations. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best Regards, Mai Guest Relations Team
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Stayed here once again on a business trip. I had already stayed here earlier in the year. This visit was longer and gave me a better impression of how run down this hotel is. The only redeeming factor is the food was slightly better this time but breakfast was still hot and miss. The room I stayed in was falling to bits. Doors hanging from cupboards, sockets hanging out of the wall. Toilet seat broken. The room was never cleaned properly during my stay.
The laundry will ruin anything you send to them. If you value an item of clothing do not use the laundry. I had to throw away 4 work t shirts as they had been shrunk beyond use.
The staff do not speak great English. I get that however when you ask fir something they just agree with you making things very confusing and making you believe they are going to action a request...there is a 50/50 chance your request will be met.
There were weddings at least three nights a week. These take precedence over other guests and you cannot hold a conversation in the restaurant areas as the music is so loud. These often go on into the early hours, not good if you have an early start.
This hotel needs a real shake up and probably a change of management to get it back to where it should be. It’s set in nice grounds with nice gardens.
I will certainly be looking elsewhere for my next visit.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mai Salah, Guest Services / Front Office at Mövenpick Hotel Cairo - Media City
Responded 8 Sept 2021
Dear Precious guest, Firstly we would like to thank you for sharing your feedback following your recent visit to our Movenpick Hotel Cairo Media City, Although we sincerely regret reading that your stay fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall stay experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Wish you nice day, Mai Guest Relations Team
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It's a worthy value for money for those who travelled a lot and knows about hotels prices. May be you had a bad individual experience due to some temporary circumstances and this happens everywhere.
There are more places to choose from in the 6th of October City area.
PRICE RANGE
AU$211 - AU$259 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
moevenpick hotel giza
LOCATION
EgyptGiza Governorate6th of October City
NUMBER OF ROOMS
360
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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