Thou Walla Sunset Retreat
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About
Welcome to Thou walla Sunset Retreat. Silver Award winner at 2016 and 2017 NSW Tourism Awards. Our location allows us to provide outstanding accommodation of the waters surrounding Soldiers Point in beautiful Port Stephens.
Accommodation on offer ranges from rustic cabins through to spa villas and luxury Glamping Tents with great water views.
One of our most popular Port Stephens Accommodation types is the Water view Sunset Villa where, from your private balcony you can watch amazing sunsets over the water.
Our Retreat is designed to provide an alternative to hotel or motel accommodation in Soldiers Point, quality accommodation in self-contained villas, many with great views of the water around Soldiers Point.
So, for your next Soldiers Point Accommodation Experience, click book now and become part of the landscape at Thou Walla Sunset Retreat.
For more information visit www.beachsideholidays.com.au
Location
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After our first night we decided to move our belongings to the tent. The tent itself is very nicely decorated and satisfied our expectations so we were looking forward to spending at least two nights there. We did spot a few big spiders though which we had to remove ourselves even after informing staff. As we returned our keys from the cabin to reception after moving our belongings, we were then told that we couldn't stay in the tent that night either. Obviously we were very disappointed again but also really confused as there was a complete lack of communication from the staff. We had to bring back our belongings from the tent to the cabin again for a second night.
The next morning, we assumed things would be fine for our third and final night as nobody approached us about not being able to stay in the tent. We moved our belongings AGAIN to the tent at 12pm and spent an hour in the tent. We were happy to stay here for the night as we assumed it was okay to do so. When we returned our keys for the cabin AGAIN, we were told then that the glamping tents would be closed entirely for the weekend. At this stage, we felt completely misinformed about our entire stay and the lack of communication was infuriating. We then also learned that other guests in the same situation had been offered a rescheduling of dates, which had never even been mentioned to us. If this had been offered, we wouldn't have travelled 5 hours to get here and would have stayed in the tent when we would have been allowed. We ended up spending 4 nights in the cabin, which was basic but not good value for money. The WiFi was also terrible during our stay.
All in all, we felt that we completely wasted our time here and our issue is with how the issue was dealt with, as we understand the weather is out of everybody's control. We felt that if we were given a clear yes or no from the start and if we were informed of the park's adverse weather policy, the matter would have been dealt with much more professionally and I wouldn't be writing this review. Our entire stay consisted of repeated disappointment, unclear communication and false hope.
Thanks again for our stay :)
It was a great stay for my husband and I and our 2 girls. The king size bed was so unbelievably comfortable!
The eco toilet in the tent was fine, not smelly at all. The girls loved the shower with the music :)
We loved the amount of wildlife there was around and the view of the colourful sunsets. The pool is great for kids as there was a smaller pool to splash around in for the younger ones. There was a park across the road from the resort which the kids loved, and we also took a few walks around the marina. We fished down at the beach and at the boat ramp which was nice and close.
The only downfall i would have for our stay would be no lighting on the deck of the tent for the evenings, so once the kids were in bed we could have sat outside and enjoyed a drink - apart from that everything was wonderful!
Overall the room was super clean, freshly painted and had everything we needed for the stay. The landscaping was really beautiful and I thought overall it was great value for money. Great for family!
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