Hotel Luz Bay
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About
See why so many travellers make Hotel Luz Bay their hotel of choice when visiting Luz. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
The rooms offer a flat screen TV and air conditioning, and getting online is possible, as internet access is available, allowing you to rest and refresh with ease.
Luz Bay Club features 24 hour front desk and a sun terrace. In addition, as a valued Luz Bay Club guest, you can enjoy a pool and a poolside bar that are available on-site. Guests arriving by vehicle have access to free parking.
When you’re feeling hungry, be sure to check out Saffron, Pashmina Indian Restaurant, and Royal Garden Chinese Restaurant, which are some Asian restaurants that are popular with locals and out-of-towners alike.
Luz is also home to Estação Arqueológica Romana da Praia da Luz, a popular ancient ruins that is not too far from Hotel Luz Bay.
At Hotel Luz Bay, your comfort and satisfaction come first, and they look forward to welcoming you to Luz.
Location
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- English
Location is ideal 8 mins walk to the beach , bars and restaurants.
Our rooms were clean but dated , no tea or coffee making facilities,. Hard uncomfortable chairs on the balcony.
Swimming pools well maintained but sadly tired looking with old sun beds scattered around. But wonderfully quiet and empty .
We were half board when enquiring about our evening meal , we were told that dinner was no longer served at the hotel , the restaurant was 1 kilometre walk up the hill to the right !!! When we complained about walking in 30 degrees
The barman call a friend who took us there in his tiny car and kindly collected us an hour and a half later. The restaurant was extremely quiet, no atmosphere but the food was ok , with limited choice .
We informed the hotel that we would not be going to dinner for the next 6 nights , I believe 1 dinners was in Lagos, with transport but at a set time !!
Breakfast was good , except the coffee and watered down orange juice/squash
Good value for the money.
The rooms are very basic & dated. There are no tea/coffee making facilities. Although there is a fridge, it was only used for water & wine as there were no utensils to use if we wanted to put food in there. The room was clean.
The staff were helpful.
Because we went out of season, the hotel was extremely quiet, but we liked that. I could not imagine staying at this small hotel at a busy time.
The breakfast was very basic. Not a very good selection. The juices were not fresh, but made with powder. The English cooked breakfast option was dreadful.
The cleaners & reception staff were friendly but the person that stood out to us was Ricardo, as he was very attentive.
The gardens were being maintained while we stayed, so it got quite noisy with the machinery while we were trying to relax in the sun.
This holiday was a real bargain so I can’t grumble about the amount paid, as you get what you pay for, but it really should only be classified as a 3* maximum
We were unaware that scuba divers would be training in the pool each morning so if you want to relax, forget it.
Sun loungers and umbrellas all need replacing so on my return I will need a visit to the chiropractor to sort out my back. We have stayed in Luz on many occasions previously and thought we would treat ourselves as we’ve not had a holiday in 3 years. At £140 per night the standards do not match the price unfortunately. Hotel staff were unhelpful with complaints and manager refused to speak with us. We asked for partial refund given the poor room standard and for us being unable to use the pool due to divers. This was refused by both hotel and booking.com.
Additionally, the bed side air conditioning was blowing hot air, making our night uncomfortable. The lack of darkness in the room due to non-opaque curtains also prevented us from sleeping well, as we were woken up very early by the sunlight.
The behavior of the cleaning lady on the morning of our departure was also unpleasant. Despite the check-out scheduled for 12 p.m., she disturbed us at 11:30 a.m. to remind us to leave, while we were gathering our things.
Generally speaking, the level of cleanliness and maintenance service of the hotel leave something to be desired. It is essential that the establishment improves these aspects to provide a better experience to its customers. I sincerely hope that these issues will be taken into consideration and resolved for the well-being of future customers.
Over the past two years the poor bar has not been open, however you can get drinks from reception and they do offer toast as a snack.
The umbrellas around the pool areas look very tired, some are even broken and the sunbeds are very dirty.
A lot of investment is needed to get anywhere near the Hotels star rating.
Hotel and not worth the price at all.
Very outdated and not a lots of facilities in the hotel. No concierge for your luggage, no tea and coffee facilities in the rooms, no mini bar and no safe. You have to pay £30 deposit if you want to rent the safe with £ 2.50 rent each day!!!
Nice pools but no drinks/cocktails by the pool despite having a pool bar which were closed all time.
Breakfast was not great either.
The best thing was 3 mins walk to Praia beach.
No value for money at all, very disappointing for the price
"Maybe a kettle in the room"Read full review
"Bring warm clothing for night, wind gets up at approx 2030 hrs and it is cold and that was mid July"Read full review
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