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Papillon Lagoon Reef

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544 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Cirencester, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 weeks ago

Really we should not have worried and should have done it years ago! Although our holiday did not start off well - almost 22 hour delay at Heathrow and first night spent in Premier Inn - actually very good and we did see a few animals albeit the Essex variety! We arrived in Nairobi 1 day late and caught internal... More 

Helpful?
1 Thank David H
Battle, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

Stayed for five nights after safari on Masai Mara, ideal location on the best beach in Mombasa. Had a sea view room near the pool and and overlooking the Indian Ocean, could not ask for more, room very comfortable but mattress very hard. Only one real complaint, breakfast and lunch taken in restaurant close to pool on same level as... More 

Helpful?
1 Thank Tony S
Luxembourg City, Luxembourg
Level Contributor
237 reviews
224 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 3 weeks ago

Spent four nights at the Papillon. The property was a great value for money considering some of the other hotels we looked at. It is a laid back resort that is sprawling. While it could use a bit of updating, it does what it needs to do, provide relaxation, friendly service and good food and drink. Once you walk in... More 

Helpful?
1 Thank mcmurrytravels
Bedford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Excellent holiday, we where really nervous of going to Kenya but had no need. Hotel excellent, clean, everything you need. Staff so pleasant and helpful, nobody could do enough for us. Animation team superb. Food varied and ample. We did an overnight safari mid week, which was amazing. We will definitely be returning next year.

Helpful?
1 Thank sstewart070
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

If you are a family or small group looking to stay in Mombasa DO NOT STAY HERE. This hotel caters to European tour groups. Two weeks ago we had the most HORRIBLE experience of the 20 years we have been holidaying in Mombasa. We were in Baobab Hotel next door but the booking got mixed up and we had to... More 

Helpful?
2 Thank Jason C
Dublin, Ireland
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago via mobile

It's a beautiful place to stay in for holidays! We just had nothing to complaint about. People working there are all very helpful and nice, always keen on having a chat. Starting from the front desk staff, that greeted us after a long journey, always smily and there for anything we needed. Guys working in the hotel restaurant are super... More 

Helpful?
1 Thank Patrycja_Chrobot
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016

This was a holiday for my mums 80th birthday, her first visit to Africa, we had a wonderful time, the hotel was lovely, food excellent with plenty of choice, beautiful setting, room clean and with plenty of space (the only improvement would be tea/coffee facilities in the room) but what really stood out were the staff - so friendly and... More 

Helpful?
1 Thank Sue L
Chambly, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2016 via mobile

The Papillon Reef is very nice hotel to end a safari. They beach is beautiful and the hotel is very clean and the service a quite good. The food was very good (buffet type) your always have a selection of meat and fish, fresh vegetables and fruits. The room are clean and we had a room with ocean view. Watch... More 

Helpful?
1 Thank lorrainemlanglois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2016 via mobile

This was my 8th visit to Kenya but 1st time at Papillon Lagoon Reef and it was the perfect choice for a solo holiday. I chose to upgrade to a beachfront room and would recommend requesting ground floor as terrace gives direct access onto the garden area outside...perfect for convenient and quieter sunbathing with superb views over the famous Diani... More 

Helpful?
1 Thank Debbie A
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 August 2016

This was our first visit to Kenya and won't be our last this hotel was amazing beautiful gardens fantastic staff that will do any thing for you, animation team work hard to keep kids and adults involved with volleyball, water polo, bowls with other activity you ask of them pool, darts or ping pong. Would recommend this hotel and would... More 

Helpful?
2 Thank Melissa H

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Amenities

Highlights
  • Pool
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Babysitting

Additional Information about Papillon Lagoon Reef

Address: Diani Beach, Diani Beach, Ukunda, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: $143 - $545 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Papillon Lagoon Reef 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Papillon Lagoon Reef Diani
Papillon Lagoon Reef Hotel Diani
Hotel Style:
#10 Romantic Hotel in Diani Beach
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Questions & Answers

Here's what travellers have asked, with answers from Papillon Lagoon Reef staff and other travellers.
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Questions? Get answers from Papillon Lagoon Reef staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room overlooking the beach and ocean”
 of 5 bubbles mcmurrytravels, 6 Nov 2016 | Read review
“Stayed in two different rooms, all equal”
 of 5 bubbles sstewart070, 5 Nov 2016 | Read review
“See view rooms are lovely.”
 of 5 bubbles blackjumak, 29 Aug 2016 | Read review
“Book early enough to get a sea view room as rooms get sold out quickly like a hot cake.”
 of 5 bubbles kalumetk, 17 Aug 2016 | Read review
“The ground floor had a more powerful shower than when we were on the first floor!”
 of 5 bubbles HelenRS, 1 Aug 2016 | Read review
5 of 5
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