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Hilton London Syon Park

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Hilton London Syon Park
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1,677 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Syon Park
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Showing 1,634: English reviews
London, United Kingdom
Reviewed 17 May 2016 via mobile

This review actually hurts me to write because I love this place. The hotel is beautiful and from the moment you arrive, you feel very relaxed. We arrived quite early for our booking but were happy to sit outside and have some drinks as it is very beautiful. We ordered drinks and these took about 20 minutes to arrive. The...

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Helpful?
Thank nalwanga
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear nalwanga, Thank you for taking time to share your feedback following your recent stay with us. We apologise for the shortfalls in service you experienced and we thank you for bringing these to our attention. I strongly believe that these issues you have rightfully mentioned are the exception rather than the rule; however we recognise the need for improvement....

Reviewed 17 May 2016 via mobile

What an amazing hotel!!! What an amazing stay. We turned up stressed due to London traffic but after a massage in the Spa & a lovely meal in the restaurant we were sleeping like babies in the stunning room with a view. In the morning we used the facilities as part of the Friday deal we got. Pool, sauna &...

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Helpful?
Thank Daniel B
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear Daniel B, Thank you for such wonderful words following your recent stay with us. Our team will be delighted to know you had such great time and we will be looking forward to welcoming you back in the nearest future. Kind Regards Greg Crawford General Manager

London, United Kingdom
Reviewed 17 May 2016

Curtains allow beam of light in the morning which meant I could not get a good rest as hoped from such an expensive room, cobwebs on balcony and chandelier in room. I was certainly not felt valued in my stay

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 287sunilv
London, United Kingdom
Reviewed 17 May 2016

The hotel is self is bang in the middle of syon park close to the butterfly area. The hotel has been done very nice nice entrance good bar area with the macro steak house which is always good. The room was spaced out very well with all you need and was clean will visit again when in the area

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Helpful?
Thank coop123okay
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear coop123okay, Thank you for sharing your feedback about our hotel. I am delighted you found it comfortable and accommodating. We will be looking forward to welcoming you back in the near future. Kind Regards Greg Crawford General Manager

London, United Kingdom
Reviewed 17 May 2016

PROS: Lovely location, great to be able to explore Syon Park and walk along the river. Public areas, rooms, gardens very clean, high quality fixtures and fittings and luxurious. Restaurant and breakfast good, nice touch of live piano music in the restaurant. Spa and pool facilities very good. Staff very helpful and pleasant. CONS: Booking of Spa package inc; hotel,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lisa L
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear Lisa L, Thank you for sharing such detailed feedback following your recent stay with us. I would like to apologise for the difficulties you experienced when booking Spa Break package. We have a dedicated Customer Service centre that takes care of spa and dinner inclusive reservations and they contact all guests to ensure spa treatments and dinner are booked...

Exeter
Reviewed 17 May 2016

A great hotel in fantastic surroundings. Lovely room, clean with great shower. Staff were attentive and helpful. Restaurant food was good and the staff were fantastic. This hotel provides good value for money with use of the spa and access to Syon park. Overall a great stay!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 83joannee
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear 83joannee, Thank you for such lovely feedback about our hotel and team. It will be a pleasure to share it with all team members during our monthly celebrations. Kind Regards Greg Crawford General Manager

London, United Kingdom
Reviewed 17 May 2016

We had hoped for a romantic break away and ended up with broken bathroom fittings, dirty chairs and staff who were more interested in each other than the guests. It was expensive and deeply underwhelming.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank SPugsley
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear SPugsley, Thank you for your feedback following recent stay with us. I was very saddened and disappointed to hear of your experience. Please rest assured all your comments have been addressed immediately by heads of relevant department. I hope we will have an opportunity to welcome you back. Please do not hesitate to contact me when planning your next...

Reviewed 16 May 2016

Stayed at the hotel for a friend's wedding at Syon House. Whilst the hotel grounds and surroundings are beautiful, the service felt below par for a hotel in that price range. First of all the reception does not have enough staff to accommodate the unfortunate rush of wedding guests all checking-in and out at the same time on Saturday and...

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Helpful?
Thank Julien B
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear Julien B, Thank you for taking time to share your experience following your recent stay with us. I would like to apologise for the inconvenience caused by the delayed check in and check out. Please rest assured your feedback has been taken on board to prevent same experience happening again. On the positive note I am glad to hear...

Tadworth, United Kingdom
Reviewed 15 May 2016

Was recommended this hotel from our friend getting married there, layout and quality was excellent. Wasn't told about the bar outside and tv sound in bathroom didn't work, bed was very comfy and the blacked out curtains made you want to sleep forever. Breakfast is great and the cool swimming pool was also a lovely touch especially when your a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jamie N
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear Jamie N, Thank you for taking time to share your feedback about our hotel. I am delighted to hear you enjoyed your time with us and that despite few maintenance issues you had great stay. We will be looking forward to welcoming you back in the near future. Kind Regards Greg Crawford General Manager

Reviewed 14 May 2016 via mobile

Wow - what a treat! I rarely give a 5 star rating when reviewing, but honestly there wasn't any room for improvement during my stay- everything was perfect. I only stayed two nights for a business trip, and have now found my London home away from home. The rooms are spacious, and the bath is exquisite - black marble, rain...

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Helpful?
1Thank Memeheg
Greg C, General Manager at Hilton London Syon Park, responded to this review

Dear Memeheg, Thank you very much for such lovely comments. It is always so rewarding to learn our guests leave our hotel with the WOW impression. We will be looking forward to welcoming you back in the nearest future. Kind Regards Greg Crawford General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Playful Luxury – just another way of saying charm and elegance with a flair of fun, which is just the ambiance you will find at Hilton London Syon Park. Old world elegance meets contemporary finesse, brimming with state of the art conveniences, eliminating barriers and boundaries and adding depth and design to experience. Conveniently located near Central London where luxury service revolves around your business and leisure requirements. Whether you’re dining, discovering, meeting or escaping, the Hilton London Syon Park, makes it easy to experience first class service in the centre of it all. ... more   less 

Additional Information about Hilton London Syon Park

Address: London Road, Brentford TW8 8JF, England
Region: United Kingdom > England > Greater London > Brentford
Price Range: $186 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Syon Park 4*
Number of rooms: 137
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Syon Park staff and other travellers.
7 questions
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Questions? Get answers from Hilton London Syon Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the Capability Brown parkland”
 of 5 bubbles grahaml630, 2 Mar 2017 | Read review
“Ask for a room away from Syon Lounge as this can be quite noisy if busy.”
 of 5 bubbles StevieC7792, 13 Feb 2017 | Read review
“Rooms away from the Syon Lounge are quieter.”
 of 5 bubbles A4805PFdanielam, 2 Feb 2017 | Read review
“We had a 1st floor balcony which had beautiful views”
  • Balcony View
  • Balcony View
 of 5 bubbles jessiem165, 25 Jan 2017 | Read review
“King room with a view was fantastic!”
 of 5 bubbles jowr2015, 8 Jan 2017 | Read review
5 of 5