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BEST WESTERN Pontypool Metro Hotel

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333 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pontypool Metro Hotel
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Showing 328: English reviews
Kent UK
Reviewed 24 October 2016

Came across the hotel by chance when searching for somewhere cheap to stay on the way back to Kent from Pembrokeshire, and it was a reasonable place to stay. The price was good, with toiletries and a selection of drinks included. The room was clean and tidy, and better than expected. Staff were very friendly. Only issue in my room...

1Thank PaulKent123
Hanover, Massachusetts
Reviewed 23 October 2016

The staff here was excellent. We were still getting used to visiting a new country and felt very welcomed even though we arrived mid evening. It was nice to know that there was a 24 hour staffed desk. The breakfast buffet was satisfying and well supplied. The location near the highway was easy to find but still quiet.

Thank hamgal
Edinburgh, United Kingdom
Reviewed 18 October 2016

I chose this hotel for a 2-night work trip. I received a warm welcome on arrival and my room was ideal. Coffee/tea facilities in room and a regular hairdryer. Bliss. There was also mini toiletries which I hadn't expected to see. Breakfast offered a selection of fruit juice, cereal, toast and the usual bacon, egg and sausage and you could...

Thank TessRendall
Minehead, United Kingdom
Reviewed 14 October 2016

Stayed for two nights this week. On arrival and throughout staff exceedingly friendly and helpful. Room spacious, maintained well and kept very clean. The small bar and eating area was a bonus for us as we did not want to drive out. Will definitely stay again.

Thank lynharding2016
Chelmsford, United Kingdom
Reviewed 29 September 2016 via mobile

Booked to stay for three nights with husband, 2 year old and 7 month old baby. Turned up late after getting caught in traffic and ran in with baby and begged for help unloading car as kids were overtired and not very happy! Kara was supercool just took our luggage in, showed us our room and peace was restored! The...

Thank TheHeightons
Wall Heath, United Kingdom
Reviewed 29 September 2016 via mobile

One night stop-over on the way home from holiday but the Best Western Metro at Pontypool is a gem. When I phoned to book earlier in the week Pam on reception was pleasant, helpful in sorting out ground floor rooms and on checking in even offered to help us assist my inlaws who are in their 80s to their room....

Thank JMS1308
Ascot, United Kingdom
Reviewed 28 September 2016

Stayed for 2 nights, asked for a quiet room which it was, amenities as you would expect. Staff helpful and friendly. Room clean and a good shower. Basic food available if you require it or there is a Kentucky and a McDonalds next door. Pub at other side of roundabout

Thank keithkilvo1
Gravesend, United Kingdom
Reviewed 27 September 2016

Stayed here recently for a short weekend and would thoroughly recommend this hotel. At check in the lady was extremely pleasant and welcoming. Asked if we had stayed before and gave us a full rendition of the hotel and its amenities. The rooms are very comfortable with tea making facilities, open fronted wardrobes including a plasma TV. The bathroom is...

Thank AT6Texan
Reviewed 21 September 2016 via mobile

Beds are big and comfy, the tv actually works instead of two channels like in most hotels! There is a bar/ Coffey area by the reception which is reasonably priced for a hotel, meals served at certain times. Friendly staff, rooms are quite well sound proofed even if you are in a room by the main road, the shower is...

Thank Mitchell F
Reviewed 14 September 2016

Very nice place to stay for the weekend it was clean, very friendly, comfy and very good value for money. stayed to go to show in Cardiff and was fantastic base to stay. Very good location nice and quiet. Staff were so helpful and friendly made to feel very welcome.

Review collected in partnership with Best Western GB
Thank leighdwisbech

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  • Free Parking
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The first thing you'll notice when you step inside the BEST WESTERN Pontypool Metro Hotel is that it's a newly refurbished, boutique-style hotel, designed to put an instant smile on your face. So you'll be able to check in, sit back with a coffee from the on-site Starbucks, relax and enjoy your surroundings. A real gem of a hotel. Situated on the outskirts of Pontypool, The hotel is in an ideal location from which to explore South Wales - you'll be just a short distance away from a wealth of heritage, culture and countryside attractions. ... more   less 

Additional Information about BEST WESTERN Pontypool Metro Hotel

Address: Lower Mill Field | Gwent, Pontypool NP4 0XB, Wales
Region: United Kingdom > Wales > Southern Wales > Torfaen > Pontypool
Price Range: $74 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Pontypool Metro Hotel 3*
Number of rooms: 53
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pontypool Metro Hotel staff and other travellers.
1 question
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Oldham, United Kingdom
over a year ago

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Questions? Get answers from BEST WESTERN Pontypool Metro Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had 2 rooms both good.”
C1080TXdianam, 18 Mar 2017 | Read review
“Get a room on the car park side, furthest away from the reception area”
Awislon, 16 Nov 2016 | Read review
“Ask for a room overlooking the car park as there's a busy road at the front”
mktony, 7 Nov 2016 | Read review
“Had room facing car park no noise”
V3853UVmarkb, 1 Nov 2016 | Read review
“Request room not backing onto road - however these are still perfectly ok”
lynharding2016, 14 Oct 2016 | Read review
5 of 5