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Hilton London Heathrow Airport Terminal 5

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Hilton London Heathrow Airport Terminal 5
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3,101 Reviews from our TripAdvisor Community

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Showing 2,986: English reviews
Stratford-upon-Avon, United Kingdom
Reviewed 3 days ago NEW

One of the best Hiltons I regularly stay in. The Indian restaurant is amazing and keeps me coming back. Great location to the airport, although located in an industrial estate, so don't expect to walk about experiencing the local pubs and restaurants, there aren't any. But then you don't need them.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Norton B
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 6 days ago

A good night's sleep, hassle free in a convenient location is what you need when travelling and the Hilton T5 delivers. David W's review is spot on. It is modern, fitted out with everything of good quality and kept in excellent order. Our 'basic' room was a good size with everything we might need except perhaps for more teabags (but...

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Helpful?
Thank HMN19
About Hotel's Favourite Review
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear HMN19, Thank you for your kind words about the hotel and glad you enjoyed the event here at the hotel with Cyrus Todiwala's wonderful food. Hopefully we will see you again in the near future. kind Regards Alex

Birmingham, United Kingdom
Reviewed 4 days ago NEW

Hello, We stayed here for a wedding in the summer, I have stayed at the hilton hotel many times and am totally surprised but how bad the service for this place was. Checkin took 30 minutes, checkout took longer. Room service was 40 minutes and the staff we unbelievable rude. Dont book this place for group bookings they cant cope...

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Thank ReenaNat
Reviewed 5 days ago NEWvia mobile

First appearance is very good, and the spa room is good too, But the bed in the room is not that good. And it was loose as it wobbled. The restaurant is over priced I thought too. Standard burger and cheap chips was £40 for two with coke to drink. And £9 for two small lattes. What I can say...

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Thank Alex H
Fareham, United Kingdom
Reviewed 5 days ago NEW

The only thing was that there wasn't a chef to individually cook the fried eggs or omelette, the fried egg finish is an individual preference! The conceraire was extremely helpful and found all the staff very helpful.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Patrick B
Cardiff, United Kingdom
Reviewed 6 days ago NEWvia mobile

We had booked the hotel and parking option before flying for a long weekend away, and hotel itself is lovely - when we checked in, the staff were friendly and attentive and although right under the flight path, the room was quiet. The problem was the bed was so uncomfortable that neither myself or my husband were able to sleep...

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Helpful?
Thank Alli D
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Alli D thank you for your positive comments regarding your stay with us here at the hotel. I was of course concerned regarding your feedback of our beds especially as we do indeed also provide mattress toppers. Thank you for your feedback and we will of course review Kind Regards Alex

United Kingdom
Reviewed 6 days ago NEWvia mobile

This is a very average hotel which I was tempted to give 3 stars, but on reflection, due to value for money and the breakfast, I think a 2 star is more accurate. Plus side are good bedrooms and public rooms. The service in the restaurant was very poor. Tables absolutely full of previous guests breakfast with plates left uncleared...

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Helpful?
Thank naw1
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear naw1 Thank you for your comments regarding your stay with us. I would be more than happy to discuss this further should you have the opportunity. Please feel free to call me on site. Kind Regards Alex

Greater London, United Kingdom
Reviewed 6 days ago NEW

I arrived here for a conference and was initially quite impressed by this new hotel. Given that the planes land literally next to the hotel there was no noise inside at all from the aircraft. I approached the desk at 9.30am my arrival time and asked if I could store some luggage until we were able to check in. The...

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1Thank danioko
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear danioko Thank you for your feedback and it is of course disappointing and rare to read what you have written and experienced. Could I please ask if you could call/email me to discuss further to understand further your experience. Look forward to speaking to you. Kind regards Alex

Norwich, United Kingdom
Reviewed 1 week ago NEW

Super modern Hotel.Staff friendly, helpful & efficient. Fabulous rooms - Large, quiet, extremely comfortable. Very convenient for Heathrow Airport. Great location as more in the countryside away from the hustle & bustle. Hopper bus for getting to and from Terminal 5.Taxi easily arranged for transfer to any of the other Terminals. Everything about this Hotel is first class and the...

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Helpful?
1Thank David W
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear David W, Your amazing comments about the hotel are very much appreciated and I am so glad that my team were able to meet all your requirements. Look forward to welcoming you back. kind Regards Alex

Nantgarw, United Kingdom
Reviewed 1 week ago NEWvia mobile

A high class hotel with masses of space away from Heathrow airport but only a 10 - 15 minute bus trip to terminal 5 (£9 return) then a futher 4 minute free train to terminal 3). A relaxing and luxurious hotel - a perfect place to start your holiday. Cannot fault any of the facilities in the room. Refreshments include...

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Helpful?
2Thank Jan C
alex m, General Manager at Hilton London Heathrow Airport Terminal 5, responded to this review

Dear Jan C, Thank you for your amazing comments on the hotel and we are so glad that your stay was comfortable and the team looked after you. We look forward to welcoming you back again soon. Kind regards Alex

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
1 Mile from Terminal 5 and with excellent connectivity to the M25/M4 Motorways, London and South England. A Hoppa Bus serves all terminals at Heathrow to Hilton London Heathrow Airport T5 for a nominal fee of £4.50 Per person (this is the same for all Heathrow Hotels). We are a Hilton with a generous twist. Award winning restaurants, Bars, Spa and Conference Centre. High speed complimentary wifi throughout the whole hotel. ... more   less 

Additional Information about Hilton London Heathrow Airport Terminal 5

Address: Poyle Road | Heathrow, Colnbrook, Slough SL3 0FF, England
Region: United Kingdom > England > Berkshire > Slough > Colnbrook
Price Range: $137 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Heathrow Airport Terminal 5 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
Hilton London Heathrow Airport Terminal 5 Hotel Colnbrook
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Heathrow Airport Terminal 5 staff and other travellers.
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Questions? Get answers from Hilton London Heathrow Airport Terminal 5 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book elsewhere, lots of hotels to choose room”
 of 5 bubbles danioko, 14 Feb 2017 | Read review
“Rooms at the front will give you great views of the planes. No problem with noise as triple glazed windows.”
 of 5 bubbles D737EJdavidw, 13 Feb 2017 | Read review
“I am sure all of a high standard”
 of 5 bubbles Enro12, 12 Feb 2017 | Read review
“I've never had a bad room at this hotel, after 30+ stays”
 of 5 bubbles mhkay, 8 Feb 2017 | Read review
“Ask for a High Floor facing T5/Runway...great fun plane spotting at night!”
 of 5 bubbles oO-TraveLUST-Oo, 18 Jan 2017 | Read review
5 of 5