The hotel is perfect if you're looking to discover Madeira's breathtaking mountains. It's peaceful, quiet; the rooms are lovely, clean; there are small, private balconies where you can enjoy the view. The food is great! I loved the continental breakfast! They have great coffee :-) I recommend dining in the restaurant - I'm vegetarian and they prepared a scrumptious omelette with mushrooms, baked potatoes and fresh salad - beautiful!
Plus: Small but very clean room with beautiful balcony. Tasty dinner. Friendly staff. Free parking. Free internet in lobby. Very good location for levada hikes. Minus: the beautiful fireplace not in use during my holiday. What I missed: a sauna
Simple rooms, but we don't needed more. But the food was really delicious! The staff was friendly and tried everything to help en made it our best time there. With the new manager ideas, it works fine.
My 6th stay here, high in the centre of Madeira. It is such a good feeling to be recognised by name on arrival and greeted throughout the stay by the staff. I came for peace and quiet and to relax and I succeeded but Covid 19 has had its effects ... the hotel was very quiet with few other guests but the 'restricted', weekend wedding and baptism parties continued and were by no means intrusive. The rooms were quite basic yet comfortable enough and spotlessly clean. Linen was changed regularly and the towels daily. Breakfast was staple fare as expected. There was a 'reduced' a la carte menu or a vegetarian/ vegan alternative ...repetitive over a fortnight.. but the chefs were very good. The food was delicious. The extensive wine list was very reasonably priced. A car was essential but the whole island was easily accessed. With care and good clutch control, the mountain roads were fun to drive.…
We stopped here to eat something after a long hike. There was nobody at the lobby, but after asking from hotel reception it appeared that the restaurant was open. After ordering (from alcohol smelling waiter) we waited our food for 35min. Finally we got our dishes: the pork was too tough, chicken was bloody and everything tasted weird. The whole restaurant smelled bad. The waiter was very unpolite all the time, and no one else from the personnel even greeted us. Don't go there!