Hotel is look cozy and simple. Friendly staff. If beachfront room are big, It will better. The pool is so nice and beautiful. But hard to contact staff and waiting for a very long phone call. The weather is greatใ
Got this hotel on a good discount online. Such a great property and swimming pool is very big. Right on a nice area of the beach too. Room is very nice and clean. Comfy bed. Staff very helpful also. If could get another price like we paid I will come back
Even through this covid times was it perfect to stay at this hotel. Food in restaurant is very good - breakfast is excellent. Love the service and the friendlyness of the team. Love the place, the pool and the way to eat so close to the beach. Especially for breakfast.
not impression because the executive staff express no service mind and no kindeness and no polite words to customers and hotel staff. I used to have execellent experinces for last time stay at OZO hotel and come back again with big hope for getting best service but failed.
My stay at the Ozo got off to a rough start. I don't have unrealistic expectations but require minimum standards to be met. When I expressed my concern to the woman at the front desk, she did the best she could at the time, but asked me to speak to the hotel manager in the morning. I was very upset about the situation and really didn't expect much to done about it the following day. Was I ever wrong! I would like to thank Ms. Sopornthip, the hotel manager, for greatly exceeding my expectations and going above and beyond! I realize mistakes are made and situations are sometimes uncontrollable. This incident was handled quickly and professionally. I would also like to thank Ann, at the front desk, for also providing excellent service!
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