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Unwind amidst tropical splendour, and discover a new era of sophisticated, story-driven hospitality. The first resort in Centara’s curated luxury collection of refined hotels, Centara Reserve Samui is poised to become one of the Thai island’s most sought-after addresses. Formerly Centara Grand Beach Resort Samui, the distinctive property has been completely reimagined and redesigned to seamlessly integrate its celebrated colonial aesthetic with contemporary allure. In this discreet beachfront retreat, the guest experience is centred around the individual guest, including a 24-hour check-in and check-out service. Travellers are also spoilt for choice when it comes to accommodation options – including exclusive suites and villas that come with “Reserve Hosts,” Centara’s distinct take on personalized butlers and a selection of pool access rooms and ocean-facing villas offer even more rare indulgence. Outside of your private sanctuary, discover countless ways to create precious moments through holistic spa pampering and one-of-a-kind gastronomic experiences which redefine the culinary landscape in the island destination. Centara Reserve Samui is nestled in lush gardens set on the tranquil end of Chaweng Beach, less than a 15-minute drive from Samui International Airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Park View
Languages Spoken
English, Thai
Location
38/2 Moo 3, Chaweng, Bophut 84320 Thailand
Name/address in local language
Centara Reserve Samui
4.8 reviews
Getting there
Great for walkers
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Centara Reserve Samui garners accolades for its cleanliness, with guests often noting the pristine beaches and well-kept rooms, despite occasional housekeeping lapses. The array of amenities - including luxurious pools, beachfront access, and diverse dining, paired with a well-stocked minibar - is a highlight for guests. While some travelers consider the pricing steep, others feel the premium experience justifies the cost.
The modern rooms with complimentary minibars please many, though a few guests desire more space and storage. The staff's exemplary service contributes to the hotel's elegant and welcoming atmosphere, and its prime location near attractions and shopping is frequently praised.
Location
Convenient
Atmosphere
Elegant
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Luxurious
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Centara Reserve Samui is a perfect place for family vacation, my family and I have spent total three nights there. Both my parents and my daughter enjoyed their stay. Yes.
They have direct access to the nicest beach in Koh Samui, very clean and safe for children.
Foods are nice. Lots of variety for breakfast and they offered kids meal. We also had dinner at the hotel restaurant- the salt society which offered great sea view, tasty food and they also have kids menu.
The hotel has a very friendly and responsive staff team. My young baby loves to say hi and wave bye bye to all the staffs she met. Nice vibes!
The general manager Neil is very professional and thoughtful. When we arrived, the rooms have been well prepared with baby cot and even milk bottle steriliser, milk bottler warmer present in the room already. That greatly offered convenience to our family.
Location wise, it’s only less than 15 mins drive from airport, also within walking distance to shopping mall, food market, restaurants, store and tour agency. But no noise at all.
Highly recommended!
Thank you
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Date of stay: August 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 3 Sept 2024
Dear 494yingy, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui. I really appreciate your wonderful comments regarding your stay experience especially your compliment to Khun Neil our General Manager whom made your holiday special. Rest assure that your comment will be pass on to all team members to encourage and keep us striving for great customer services. Once again Thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future. Best regards, Supamongkon Waranupapkun | Operations Manager Centara Reserve Samui
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I've travelled to Thailand a number of times and this is easily the best resort I have stayed in. Whilst the rooms are on the smaller side (by Thai resort standards) the resort itself is huge and well designed. The balcony was great to sit, relax and look at the ocean. The two pools are great - I mostly used the adults only pool. Service at that pool by Q was simply outstanding (thank you for delivering my daily cocktails). The resort is on the beach and this section of the beach was perfect - the water was so clear you can see to the bottom, generally calm, and deep enough to properly swim. The breakfast was very impressive and spans 4 rooms - they have everything you could possibly want. Outside of the hotel turning left or right you have numerous restaurants, massage places, and tourist shops within a few minutes walk. There is also a 7-11 a few minutes away, very convenient. My package included complimentary 60-minute massages at the attached Spa, which was beautiful (thanks Yellee for a great massage). The hotel also has an app so if you need anything or have any questions you can do it via the app. All of the staff are simply excellent. Finally thank you to B-Mild who made check in easy and efficient. Overall, a wonderful resort - highly recommended.
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Date of stay: August 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 3 Oct 2024
Dear kkets, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui. I really appreciate your wonderful comments regarding your stay experience especially your compliment to Q, Yellee and B-Mild whom made your holiday special. Rest assure that your comment will be pass on to all team members to encourage and keep us striving for great customer services. Once again Thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future. Best regards, Supamongkon Waranupapkun | Operations Manager Centara Reserve Samui
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This hotel was exceptional. I literally loved the service, the friendly staff, the food. Everything!
When we arrived we were greeted with a face towel and cool drink whilst we checked in. Now our daughter was also with us at the check in but not staying at Centara. The lovely staff included her knowing she wasn’t staying there. They gave her a welcome drink and towel and included her in the make a wish in the water feature in the foyer. It was so sweet of them and I could tell this was the right choice of hotel.
Our room was just a standard room but it was lovely. The free mini bar was always restocked everyday with sodas, juice, snacks, beers, and spirits.
Breakfast was amazing. So much choice. You could pick your own items from the buffet or order from the a la carte menu at no extra cost. Fabulous. The eggs Benedict were wonderful and always cooked perfectly.
Service around the pools were outstanding. Whenever the pool attendants saw us making our way to the pool they would get the pool towels ready and pour us ice cold water. What service.
Another highlight was ‘Surprise of the day’ where you dial the special button and 10 minutes later a smiling employee will bring you a sweet or savoury treat.
We ate at Salt Society a few times and the good was fab. It was obviously more expensive than street food or restaurants outside of the hotel but it was lovely and no more than a decent meal back in the uk.
We 100% are coming back to Centara Reserve. It really deserves all the great reviews it gets. Without doubt the very best hotel I’ve stayed in! Thank you for everything
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Date of stay: June 2024Trip type: Travelled as a couple
Room Tip:Stay here. Simple. The best hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 27 June 2024
Dear belle2827, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui. I really appreciate your wonderful comments regarding your stay experience and we are so happy to know that our valued guest had a fantastic time spent with us. It is always encouraging to hear positive feedback, particularly when it comes from our valued guest. Once again Thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future. Best regards, Supamongkon Waranupapkun | Operations Manager Centara Reserve Samui
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After a busy year we were eagerly awaiting what we expected to be a beautiful stay in a luxurious hotel. The reality of Centara was nothing like the expectations created on the website. The foyer carpets were tatty and dirty, not a great start even if the staff were lovely and welcoming. We booked a reserve ocean suite and on arrival found a disgusting shower suite in both bathrooms + worn and scuffed paint on the walls. I have stayed in better presented budget hotels. Given the torrential rain (clearly not the hotels fault) the hotel was filled up with dirty towels to stop flooding - and these seemed to hang around all day. Breakfast coffee was cold and even though the the buffet had a good selection, food ordered from the menu arrived cold. We were so disappointed we arranged to check out the day after we arrived. I am thankful to the staff who did not make this process difficult and who organised our refund which arrived in the promised timeframes. Think carefully if you are particular about your ' 5 star' options - first world problem of course but the price asked definitely didn't match what was offered on arrival. My advice - maintenance, maintenance and more maintenance. The attached pictures should speak for themselves (and this was after the 'special' clean).
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:If you are fussy go somewhere else!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 21 Jan 2025
Dear 805katrinas, I recognize your time is valuable and appreciate the feedback you have provided. We truly appreciate the time to share your thoughts regarding your experiences during your recent stay at Centara Reserve Samui. We are grateful you bringing it to our attention regards your experienced and especially the quality of cleanliness, the quality of food and your advice to maintenance all details These are such a constructive feedback. I sincerely apologize for failing to meet your expectations and this was not the experience that we want our guest to encounter during the stay. I have shared your message appropriately within our management team so that we can improve our services to meet and exceed expectations. This is a teachable moment for us, we have discussed our service standards and reviewed improvement opportunities in the service we provide. Rest assured that this is not the standard of service quality that we want our guests to experience, and we will ensure the improvement is made forthwith in order to maintain our service standard with consistently services provide to our value guest. Once again, we appreciate you taking the time to share your feedback. We are looking forward to an opportunity to welcome you back to our hotel in the near future, please let us know for any further assistance you may require. Best regards, Supamongkon Waranupapkun Operations Manager
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Unfortunately our experience at this hotel was not 5 star , very disappointed and here is why
Arrival - we booked through LE which included an airport transfer, it was late by around 15-20 minutes, sat in the heat trying to call hotel when it eventually arrived . Was met at front entrance by a doors man who was on phone and ignored us completely whilst taking luggage out of car - not a good start definitely not a 5 star experience , the friendliest door man was by far William very friendly
Reception staff - wonderful and informative - appreciate the room tour
Room - too small , no storage for cases and an open air bathroom again no storage and with no privacy , one positive shower was lovely with an excellent shower head . Room not cleaned properly on arrival , we didn’t complain but again questioned the 5 star rating . Each day there was something missing from housekeeping water not refilled, dirty bath mat not refreshed , bath towels not replenished , hand towels another day not replenished , one set of shampoo and conditioner completely empty , room not made up till late afternoon , turn down done once out of 7 day stay ? Spoke with manager on duty not sure his name and he did nothing to make our experience better so again huge fail
Pool - agree with other reviews the pool bar has way too many kids and would be better suited to be an adults only area , was not enjoyable at all to have a drink here , staff at bar friendly , cocktails awful not sure if it was because we were on a LE package but every one we ordered we did not drink truly awful , I ordered a pina colada one day and it came with no ice and tasted nothing like the cocktail should it was shocking for a 5 star resort .
Adult pool - lovely pool and very peaceful , some staff better than others Tom Cruises lovely , friendly guy and constantly filling your glass , the other staff member who was there for most of our stay called Q was not so nice , zero customer service skills at all needs more training or a job outside of dealing with customers directly , he was good at filling your water but don’t dare expect any sort of welcome you will not get one
Breakfast - lovely helpful and attentive staff , at times run off there feet , food selection was just ok lots of flies around fruit and cheese and I’ve had much better selection in the past to be honest
Salt society - only ate here one for lunch , staff lovely , pizza ok
Room service - great room service quick and food was fine
We had such high hopes for this hotel but honestly compared to other 5 star hotels we have stayed in it just didn’t meet the standard.
We saw no hotel manager our whole stay so not sure who other reviews refer to ? It felt like there w as a lack of senior management to be honest . I rarely write a review but unfortunately our experience was not what we expected and I felt compelled to do so , sorry I can’t give the hotel more .
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:Avoid breakfast after 8.30 it’s busy and staff unable to service all tables
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 13 Aug 2024
Dear 198Gilly, I recognize your time is valuable and appreciate the feedback you have provided. We truly appreciate the time to share your thoughts regarding your experiences during your recent stay at Centara Reserve Samui. We are grateful you bringing it to our attention regards your experienced and especially the arrival experience, not have storage in the room, room cleanliness and room amenity, too many kids at pool bar an cocktails not good, the service from some staff at Adult pool, flies at breakfast and all details These are such a constructive feedback. I sincerely apologize for failing to meet your expectations and this was not the experience that we want our guest to encounter during the stay. I have shared your message appropriately within our management team so that we can improve our services to meet and exceed expectations. This is a teachable moment for us, we have discussed our service standards and reviewed improvement opportunities in the service we provide. Rest assured that this is not the standard of service quality that we want our guests to experience, and we will ensure the improvement is made forthwith in order to maintain our service standard with consistently services provide to our value guest. I really appreciate your wonderful comments regarding your stay experience especially your compliment to William and Tom Cruises whom made your holiday special. Rest assure that your comment will be pass on to all team members to encourage and keep us striving for great customer services. Once again, we appreciate you taking the time to share your feedback. We are looking forward to an opportunity to welcome you back to our hotel in the near future, please let us know for any further assistance you may require. Best regards, Supamongkon Waranupapkun Operations Manager
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After reading some reviews here, I have to write a new review. Of course it is always a very individual opinion, but some reviews are anything but appropriate. The Centara Reserve is an extraordinary TOP hotel! We have known the hotel for about 20 years, the renovation has been more than successful! The hotel is a dream come true! It is true that there is not a lot of storage space, but even with three people and our daughter, we had no problems with space. If you have one, you just have to take a bigger room, which the hotel offers, everyone knows in advance how big the room is, but even for the three of us it was perfect! The breakfast is the real highlight of this hotel, it is simply outstanding. I am not a big breakfast hero and it can happen that I skip breakfast in other hotels, but definitely not here! The breakfast is of the highest standard in terms of both selection and quality. The location on Chaweng is outstanding, probably the most beautiful part of the beach on Chaweng, a super well-maintained pool area and enough sun loungers, there were no sun lounger reservations during our stay, there was always something available. We had a room with pool access, just perfect! The hotel does absolutely nothing wrong here.
However, we are not staying at this hotel this year, which is actually our favorite hotel on Samui.
We wanted a room with pool access again this year and wanted to book directly through Centara, but we felt very ripped off.
Booking is advertised on their own website with the best rates available, but that wasn't the case.
The offer in August was well over 400 euros per night, which was already quite expensive.
But that wasn't enough, the hotel wanted an extra 80 euros per night for an extra bed, which was free last year!
Unfortunately, since the renovation, it seems that no longer any value is placed on regular guests... we stayed in this hotel more than 20 times before the renovation - but nobody here cares!
The price quoted directly by the hotel prompted us to book other hotels, because there really is no point in being ripped off.
If you book the hotel and can accept the pricing, you can't go wrong with this hotel, the hotel is great!
You know in advance what you are paying and can accept it or not, we have decided not to put up with these crazy price increases any more.
If there is anything to criticize the hotel for, it is primarily the way it treats regular guests, which is awful - at least after this renovation.
But otherwise there is really nothing to complain about, everyone has to decide for themselves whether the prices quoted are reasonable.
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Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was completely renovated a few years ago and is really nicely furnished and well equipped, but the hotel lacks two very important aspects that simply have to be right for a 5* hotel: Cleanliness and location of the hotel: Unfortunately, cleanliness is not right in many areas, from the room (dirty coffee cups from the previous occupant, calcified bathroom fittings, uncleaned scales) to the pool area (dirty towels) and the gym (floor not mopped during our 5-day stay).
Location: Important for anyone looking for peace and quiet, this hotel is wrong. It is right next to a beach club that plays loud disco music until late at night, our room was right next door, so we could only sleep with difficulty and earplugs. When we pointed this out, reception explained that unfortunately they cannot change anything about the club, after several back and forths we were offered a dark room on the ground floor as an alternative, which we did not want either.
Overall, it must be said that the service at this hotel is significantly different (in a negative way) than all the other hotels we have visited in Asia and Thailand. It's a shame, because the facility itself and the food are good (the Thai restaurant in particular was very good with nice service, although quite expensive). Our impression is that the hotel lives off package holiday tourists, which also explains why the upscale restaurants were always empty in the evenings (we actually sat there alone).
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip:Auf keinen Fall buchen, wenn auf der Suche nach Ruhe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at Centara Reserve Koh Samui was a flawless blend of luxury, relaxation, and world-class service. From the moment we arrived, we were treated like VIPs—greeted with cool towels, refreshing welcome drinks, delicious chocolates and warm, genuine smiles from the staff.
Our suite was pure paradise: beautifully designed, and boasting stunning views of the ocean. Every detail was perfect, from the comfortable bedding (amazing feather pillows) to the surprise of the day and personalised notes that made us feel so special.
The dining experience was exceptional. Every meal was delicious whether at the pool or the exceptional choices of dining rooms, the food was fresh, creative, and bursting with flavour. Breakfast was a wide variety of delicious foods and the omelette cooked by Chef Bird was the best I’ve ever eaten and definitely one of the highlight’s of our stay. The dining staff were always genuinely friendly especially Pui, Anne, Plapla, Olivia and Kik. A big thanks to Ice from Front Desk who had banana and ice waiting every morning after a gym session from the modern sensational gym.
The beach is a dream come true—pristine white sand, clear turquoise waters, and impeccable service from the pool staff especially Paul and Smoothie, Whether lounging or swimming in the pool we were always taken care of.
The entire resort is a tropical oasis, with lush, beautifully landscaped grounds that made every corner feel like a hidden paradise. The attention to detail was impeccable, and the staff consistently went above and beyond to ensure our stay was perfect.
Centara Reserve Koh Samui is an absolute gem. It offers the perfect balance of luxury, impeccable service, and stunning natural beauty. We can’t wait to come back to this slice of heaven! Highly recommended!
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 23 Sept 2024
Dear laytonshannos, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui. I really appreciate your wonderful comments regarding your stay experience especially your compliment to Chef Bird, Pui, Anne, Plapla, Olivia ,Kik, ice, Paul and Smoothie whom made your holiday special. Rest assure that your comment will be pass on to all team members to encourage and keep us striving for great customer services. Once again Thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future. Best regards, Supamongkon Waranupapkun | Operations Manager Centara Reserve Samui
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We had the pleasure of spending New Year’s Eve 2024/25 at Centara Reserve Samui, and it was truly an unforgettable experience. From the moment we arrived, we were greeted with exceptional hospitality, and every detail of our stay exceeded our expectations.
The resort itself is a paradise, offering the perfect blend of luxury and relaxation. The rooms are beautifully designed, with every amenity you could wish for to make your stay comfortable and indulgent. The staff went above and beyond to ensure every aspect of our visit was flawless, always attentive and genuinely warm.
The dining options were phenomenal! Whether it was the exquisite breakfast spreads, refreshing cocktails by the pool, or the incredible New Year’s Eve gala dinner, every meal was a treat for the senses.
The location is ideal – a pristine beachfront that feels private and serene yet close enough to explore the vibrant energy of Koh Samui. The facilities, including the pools and spa, are world-class, and we were impressed by how immaculate everything was.
Centara Reserve Samui is a resort that doesn’t leave any wish unfulfilled. It’s evident that the team puts so much heart into creating a perfect experience for their guests. We couldn’t have asked for a better way to welcome the New Year, and we are already dreaming about our next visit!
Highly recommended for anyone looking for a luxurious and memorable getaway.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 6 Jan 2025
Dear volkans403, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui. I really appreciate your wonderful comments regarding your stay experience and we are so happy to know that our valued guest had a fantastic time spent with us. It is always encouraging to hear positive feedback, particularly when it comes from our valued guest. Once again Thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future. Best regards, Supamongkon Waranupapkun | Operations Manager Centara Reserve Samui
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A great hotel with excellent facilities. The staff are very well trained and nothing is to much trouble. The rooms are maintained to a very high standard and the restaurants offers varied menus to suit all tastes. The grounds are kept in pristine condition and the ocean view rooms look out over a fantastic soft sandy beach. Everything about the hotel was impeccable and the General Manager, Mr Neil Li is to be congratulated for making himself available to the guests throughout the day ensuring happy smiles all round. Mr Neil Li made our stay extra special and a more friendly and careing General manager woud be hard to find. He and his team are to be congratulated and would rate this hotel as six stars. You will not be disappointed. Would I stay at the Centara Reserve again, most definitely.
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Review collected in partnership with Centara Hotels & Resorts
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Supamongkon Waranupapkun, Guest Services / Front Office at Centara Reserve Samui
Responded 4 Aug 2024
Dear Z3693KDkevins, On behalf of the entire team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Centara Reserve Samui. I really appreciate your wonderful comments regarding your stay experience especially your compliment to Khun Neil our General Manager whom made your holiday special. Rest assure that your comment will be pass on to all team members to encourage and keep us striving for great customer services. Once again Thank you so much for staying with us and we looking forward to welcome you back to our hotel in the near future. Best regards, Supamongkon Waranupapkun | Operations Manager Centara Reserve Samui
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Aberdeen, United Kingdom84 contributions67 helpful votes
Sorry, just seen the question !
We had a pool access room one time but to be honest I really can't remember /
We moved due to a large number of people from one country that were incredibly noisy and letting kids run wild
The hotel were excellent, they fully understood the problem and immediately moved us rooms into a unit with a private plunge pool
There are more places to choose from in the Chaweng area.
PRICE RANGE
AU$557 - AU$934 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
centara grand beach resort samui hotel chaweng, centara grand beach hotel, hotel centara grand beach
LOCATION
ThailandSurat Thani ProvinceKo SamuiBophutChaweng
NUMBER OF ROOMS
184
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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