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Sheraton Samui Resort

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Sheraton Samui Resort
Sheraton Samui Resort
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372 Reviews from our TripAdvisor Community

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Showing 224: English reviews
Reviewed 6 March 2017 via mobile

This hotel is fantastic! It's so quaint and suits the Thai lifestyle perfectly as it's nestled in the mountain and is extremely well maintained! The staff....I can't even start to explain how pleasant, helpful and kind they are....I have never met any people as nice as the staff at this hotel! They really make it perfect! The rooms are great...

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Thank Charlotte M
Newcastle upon Tyne, United Kingdom
Reviewed 1 March 2017

After several visits to this hotel, I'm sorry to say the standard is not now up to what I see as normal Sheraton standards, not sure where it is going down from whether its from a change in management or general staff/management failings ! let me give the positive points: Front hotel dash/baggage boys, excellent, happy, helpful Front desk staff...

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4Thank Bob R
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Bob R, Thank you very much for choosing to stay at Sheraton Samui Resort, Koh Samui and for allowing us to learn from your valued feedback on TripAdvisor. We are very sorry to hear your experience on this return visit did not meet your expectations on this occasion, and that a number of disappointments created a negative impression upon...

Reviewed 27 February 2017 via mobile

We went with our 6years old son to the Sheraton Koh Samui.The hotel was great,room was newly refurbished,nice and clean.It was just as discribed by BA Holidays.Food in the restaurant was good,breakfast too,fantastic service.I was not impressed with the coctails in the bar by the sea..Unfortunatly we had an awful time (9days out of 10of pouring rain),but that s not...

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Thank Utalom
Reviewed 26 February 2017

We had a mother-daughter vacation and stayed at Sheraton Samui Resort for 10 days. We have nothing but good words. The staff was wonderful and very helpful. Upon our arrival we were given a room next to the pool and seaside with an amazing view. The breakfast was wonderful with a lot of choices. The tanning area down at the...

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Thank Paula K
Ko Samui, Thailand
Reviewed 24 February 2017

What a pitty, beautiful hotel, very nice rooms , comfortable and luxurious.Great location. Good breakfast , terrible service. Waited 25 minutes for a coffee at breakfast. Staff is very friendly , but very unorganized. Late afternoon and the room was still not cleaned,it wasn't very busy in the hotel. Overall I enjoyed my stay but for Sheraton hotel expected just...

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Thank Gigi3839
Winchester, United Kingdom
Reviewed 24 February 2017

This is a beautifully designed hotel in spacious well-maintained grounds. The rooms are good, well equipped, spacious bathroom with tub and shower, veranda and lovely views. Two very different pools and located on the beach, make this a haven for relaxation and swimming. Staff are just great, polite, helpful and wanting to please the guests. If you want to with...

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Thank SoloTony2015
Reviewed 19 February 2017 via mobile

We just got back from 10 beautiful days at this resort. Our room, 225, was magnificent and the balcony was breathtaking. Breakfast is fantastic, clean and friendly. This hotel seemed so quiet. We literally had the pool at the top of the resort to ourselves. Even the pool next to the bar was relatively empty. It was a shame to...

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6Thank RKK10
Cambridge, United Kingdom
Reviewed 11 February 2017

Set in the side of a hill in front of the beach The Sheraton has an enviable position. The rooms are spotless, all with balconies and sea view. The staff are wonderful, very friendly and the breakfast superb. Being set in the hillside however does create problems.. Buggies are provided by the staff to ferry holiday makers to and from...

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3Thank Fred A
Reviewed 9 February 2017 via mobile

We have just stayed for 6 days at the Sheraton in Koh Samui to celebrate our Ruby Wedding Anniversary and my retirement Birthday.The friendliness of the staff and the quality of the hotel, have got us wanting to come back next year.We would like to give a special mention to Angel and Mars and hope to see you both next...

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Thank Paul L
New York City, New York
Reviewed 8 February 2017

Came during the "dry season" only to find massive flooding on the island. Was not made aware of flooding when calling right before my departure. Arrived to a chaotic island completely flooded out with a disorganized mess at the hotel. Sheraton Samui was run extremely poorly during our two night stay with frequent errors in billing, maintenance requests, and a...

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1Thank Eric L

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Concierge
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover the charm of the hotel, nestled in the warm and white sands of the magnificent Chaweng Noi Beach, Koh Samui. The newly renovated and beautifully decorated rooms of the low-rise buildings are surrounded by our lush tropical garden and rise above the crystal blue water. It is a paradise hideaway where luxurious seclusion meets natural beauty. The resort features a fresh water pool with its own jacuzzi, a sea water pool facing the ocean, dining by the beach at Long Talay restaurant or under the stars. Relax on our poolside terrace, in the lobby lounge and pool bar or make use of our meeting facilities, 24 hours room service, a full service spa and diverse sport facilities. ... more   less 

Additional Information about Sheraton Samui Resort

Address: 86 Moo 3 Chaweng Noi Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Imperial Samui Beach Resort)
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Price Range: $209 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Samui Resort 5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Imperial Samui Beach Hotel Chaweng
Hotel Imperial Samui
Imperial Samui Chaweng
Imperial Samui Hotel
Sheraton Samui Resort Ko Samui/Chaweng
Hotel Style:
#5 Business Hotel in Chaweng
#21 Spa Hotel in Chaweng
#25 Luxury Hotel in Chaweng
#26 Romantic Hotel in Chaweng
#35 On the Beach Hotel in Chaweng
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Samui Resort staff and other travellers.
29 questions
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Questions? Get answers from Sheraton Samui Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room close to the beach so you don't have to climb hills to/from the beach and pool.”
K3310OYericb, 19 Apr 2017 | Read review
“Do not get a room in the main building unless it is ocean facing”
sandyfSanDiego, 12 Mar 2017 | Read review
“Depends on your level of fitness and your love to meander around the grounds.”
maggieh36, 11 Mar 2017 | Read review
“Ask for room 224 or somewhere close by (amazing beachfront rooms)”
669paulak, 26 Feb 2017 | Read review
“rooms nearer the beach may be better”
SoloTony2015, 23 Feb 2017 | Read review
5 of 5