Great hotel, very good management and staff. Totally customer focused from the General Manager Mike through to the front desk, breakfast and maids ! The manager Mike was amazing giving up hours of his time to assist with trying to locate a pharmacy/hospital that could supply specialist medication for my wife when it looked like we were going to be stuck on the island due to the corona virus effecting flights (which thankfully did not eventually stop us leaving) The cottage we had was very good, buggy service was excellent and food at breakfast was everything you could wish for The first week we were at the hotel there was a massage chair outside on the terrace for a free 5 minute back/shoulder massage which we thought was very good Holiday cut short due to the corona virus but will certainly return when all the problems are resolved…
Dear New Star Thank you for the most wonderfull stay. Thank you to Mali for providing excellent service. Thank you to Toon for being around us as a friend. Thank you to Akiira Spa for pampering us. Thank you to Yord for assisting us safely to the hospital. And a special Thank you to Prom for guarding us 24/7. All the best - and we hope to see you again - Kristoffer, Sigurd, Kenneth & Mette
We went to the BBQ buffet at the new start resort , it was a very memorable dinner and the food was very tasty and great. Staff was amazing as well, keep up the great job, special thanks to Air and Anas
Enjoyed every second of it from my last stay.As we travelled with family, main priority was the location, quiet area, and not very far from center. Staff was very kind and helpful, especially Yord from the hotel customer reception, who took his time to show around, see You very soon. Now I'm planning to go again, hope to see familiar faces and enjoy my vacation in New Star again ;) Happy New Year!
Rooms : basic rooms are on TOP of a gradual hill while cottages ( what we got) are slightly closer to the ocean . Rooms are big and verandah are useful with hanging racks and sitting areas. Bathrooms are clean and newly renovated but bathtub is an after thought and almost useless. Beach : sand is slightly coarse but gradually leads into powdered sand . In good water conditions , the water is a dream . But non confident swimmers need to be aware of the steep slope where the waves breaks . Lots of beach lounges, and shady areas . Pool is decent . Restaurant: chill restaurant serves excellent Thai food . Spa: always full , please book ahead . Service : helpful staff Transportation: location is at the end of chaweng , so it’s hilly and the not many tuk tuk passes by the hilly roads . Others : Check out jungle club nearby , mama restaurant across the hotel . The establishment is old but location and exclusivity works . Not a luxury resort but a basic old classic resort.…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing