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El Cielo Winery & Resort by Karisma

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Carretera Guadalupe El tigre Km 7.5, Parcela 117, Ejido El Porvenir, Ensenada Municipality 22755 Mexico
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USD 399
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USD 373
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Free cancellation until 27/01/21
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Hotels.com
USD 373
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Free cancellation until 27/01/21
Reserve now, pay at stay
eDreamsUSD 399
SnaptravelUSD 388
Orbitz.comUSD 373
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (93)
Room & Suite (25)
Dining (13)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#2 of 3 hotels in Ejido El Porvenir
Location
Cleanliness
Service
Value
Travellers' Choice
Deep in the heart of Guadalupe Valley is where you will find a brand-new style of boutique hotel coming to life, El Cielo Winery & Resort, by Karisma. Guadalupe Valley is on Baja California’s wine route which has been called “One of the World’s hottest up-and-coming wine regions.” With over 100 wineries ranging from artisan to commercial, this destination will surely surpass the expectations of even the most avid oenophile. El Cielo, translated to English means two things: Heaven and Sky. The notion of Heaven is unique from one individual to another. For some, it is a long walk on the beach or a bike ride through the country side. For others, it is a chilled glass of fine wine overlooking a beautiful sunset or a relaxing day at the spa. We are all different with different cravings, indulgencies and little guilty pleasures. But, no matter those diversities, El Cielo fulfills your version of Heaven. We welcome guests of all ages as well as your furry friends and family members pets.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Pets Allowed ( Dog / Pet Friendly )
Car park
Wifi
Outdoor pool
Restaurant
Breakfast available
Kids' meals
Wine / champagne
Airport transportation
Shuttle bus service
Conference facilities
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Clothes dryer
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Room service
Coffee / tea maker
Kitchenette
iPod docking station
Complimentary toiletries
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Microwave
Minibar
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
83Reviews9Q+A4Room tips
Traveller rating
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Popular mentions
atlantabigmike wrote a review Dec. 2020
Georgia1 contribution
My first trip to the Guadalupe Valley, to many plans and very high expectations, They recommended me to stay in the Guadalupe Valley to visit most of the local wineries and I decided to stay at El Cielo. and what a terrible mistake. the place is beautiful and very romantic and thats the only good thing I can say about the place. everything else is chaos. the service, food and cleanliness are a disaster. terrible customer service as no one gives solutions. the lack of training and leadership of managers is noted. We will never stay there again. don't waste your money on this 5 star hotel with 1 star service Abrir en Google Traductor
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Date of stay: November 2020
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Response from Karisma Hotels, General Manager at El Cielo Winery & Resort by Karisma
Responded 3 weeks ago
Dear atlantabigmike On behalf of the management team and our staff at El Cielo Winery & Resort by Karisma, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended. Kind Regards, Your Hotel Management
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alberto e wrote a review Dec. 2020
Merida, Mexico8 contributions3 helpful votes
Stayed at El Cielo from October 30th to Nov 1st where my expectations were not met by far, especially given the high profile of the property. Upon my arrival, my room, was not clean. Trash from wine bottles laid on the desk as well as plastic caps in the bathroom sink and shower which was reported to the bell boy. Next day we had to wait over 90 minutes to get our ordered breakfast to the surprise not only to us but to also to others guest that arrived later than us to the restaurant. Reported to the front desk manager, Miss Reding That same night my room was not been cleaned, no fresh towels and bed was not made. Reported issues at check-out but no fix could be had as manager Mr. Fabrizio Frias was not in. Later got a call from Mr. Frias, who explained that the only option to make it up was by having his personal attention the next time I checked in, as a partial refund was not an option as “I paid before he got to the hotel”. This is not a cheap hotel and these are challenging times. Premium lodging and dining options in Valle de Guadalupe are very good for which this response was highly disappointing.
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Date of stay: November 2020
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Response from Karisma Hotels, General Manager at El Cielo Winery & Resort by Karisma
Responded 4 weeks ago
Dear albertoe1964 On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are truly very sorry for what seems to have been a disappointing stay. Your comments about the room cleanliness and service provided by the members of our staff and management have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended. Kind Regards, Your Hotel Management
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Felipe De Antunano wrote a review Oct. 2020
San Jose del Cabo, Mexico7 contributions
This is my first review, the hotel premises are mediocre at best, horrible service! I left at 10am and came back at 9pm and my room was just being serviced... it is extremely over priced and it is such a bad experience don’t come if you don’t want to waste your money, everything was a disaster... I don’t know if the hotel even has a manager
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Karisma Hotels, Guest Services / Front Office at El Cielo Winery & Resort by Karisma
Responded 27 Oct. 2020
Dear fdeantunano, On behalf of the management team and our staff at El Cielo Winery & Resort by Karisma, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards, Your Hotel Management
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patrickfarley wrote a review Oct. 2020
Carlsbad, California3 contributions4 helpful votes
El Cielo is a joke. Communication was poor from the moment we booked this place. When we checked in the bathroom had a giant poop in the toilet and was nothing but bad the entire time. Woke up to horrible sewage smell middle of the night. On top of that we left some valuable items in room and have tried to call without any resolve. If they cared they would call back and follow through. Not one interaction felt authentic and learning they could care less about their guests. Do not stay here!!
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from Karisma Hotels, Guest Services / Front Office at El Cielo Winery & Resort by Karisma
Responded 23 Oct. 2020
Dear patrickfarley, On behalf of the management team and our staff at El Cielo Winery & Resort by Karisma, we appreciate the time taken to write about your recent experience. It is with great regret to hear about the inconsistencies with the level of service you encountered. Typically we are known to provide our guests with exceptional stays from the moment our guests arrive till the time they leave. It is so disappointing knowing you had challenges during your stay and this ultimately affected your overall experience with us. Please rest assured we have addressed your experiences with regards to the quality of the accommodation and the service from the hotel team to the corresponding department heads for their internal review and we would like to continue our communication with you, please do not hesitate to contact us at customerservices@karismahotels.com In the future, we hope to have an opportunity to host you for a stay that truly exceeds your expectations. Kind Regards, Your Hotel Management.
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Bernardo Gonzalez wrote a review Oct. 2020
Guadalajara, Mexico1 contribution
We where a group of 8 and the villa that we stayed in was able to sleep all of us very comfortably. We had our own private fire pit, perfect for a night drinking some wine and being outside during the night. Im definitely going to return!
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Date of stay: September 2020Trip type: Travelled with friends
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Response from Karisma Hotels, Guest Services / Front Office at El Cielo Winery & Resort by Karisma
Responded 19 Oct. 2020
Dear Bernardo_Goz, Thank you for such a wonderful review and for sharing your experiences with the Trip Advisor community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Cielo Winery & Resort by Karisma will be your preferred resort for your next visit to the Valle de Guadalupe and Mexico. Kind Regards, Your Hotel Management.
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PRICE RANGE
USD 281 - USD 480 (Based on Average Rates for a Standard Room)
LOCATION
MexicoBaja CaliforniaBaja California NorteEnsenada MunicipalityValle de GuadalupeEjido El Porvenir
NUMBER OF ROOMS
95
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Frequently Asked Questions about El Cielo Winery & Resort by Karisma
Which popular attractions are close to El Cielo Winery & Resort by Karisma?
Nearby attractions include Museo de la vid y el vino (5.8 km), El Cielo Valle de Guadalupe (0.04 km), and Adobe Guadalupe Vineyards & Inn Aztec Breeding Farm (3.5 km).
What are some of the property amenities at El Cielo Winery & Resort by Karisma?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at El Cielo Winery & Resort by Karisma?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at El Cielo Winery & Resort by Karisma?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at El Cielo Winery & Resort by Karisma?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to El Cielo Winery & Resort by Karisma?
Conveniently located restaurants include King and Queen Cantina, Viñedos Corona del Valle, and La Cocina de Doña Esthela.
Are there opportunities to exercise at El Cielo Winery & Resort by Karisma?
Yes, guests have access to a pool and a fitness centre during their stay.
Does El Cielo Winery & Resort by Karisma have an airport shuttle?
Yes, El Cielo Winery & Resort by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Cielo Winery & Resort by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at El Cielo Winery & Resort by Karisma?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at El Cielo Winery & Resort by Karisma?
The staff speaks multiple languages, including English and Spanish.