Fenix Furano
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Fenix Furano

Traveller (44)
Room & Suite (25)
Dining (4)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#1 of 1 apartment hotel in Furano
4.1 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.3 of 5 bubbles
Value
Fenix Furano is located in the ultimate year-round destination, Furano Resort. Ideally positioned directly beside the mountain and ski lifts, Fenix Furano provides all the convenience of a ski-in ski-out location with the luxury and versatility of a purpose-designed property, featuring 62 full-service units ranging from hotel-style suites to multi-bedroom apartments and penthouses. Beyond the winter, Furano is surrounded by a picturesque landscape and rolling fields of lavender, with easy access to local wine, cheese, and other fresh and unique produce. Whatever the season, Fenix Furano’s incredible location and world class design promise the holiday of a lifetime.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bicycle rental
Boating
Highchairs available
Airport transportation
Ski In / Ski Out
Paid public parking nearby
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Canoeing
Golf course
Hiking
Ski rentals
Ski school
Skiing
Bicycle tours
Fishing
Shuttle bus service
Car hire
Taxi service
24-hour security
Baggage storage
Concierge
Non-smoking hotel
First aid kit
Umbrella
Clothes dryer
Washing machine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Flatscreen TV
Bidet
Air purifier
Private balcony
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Oven
Refrigerator
Electric kettle
Kitchenware
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Japanese

Location

19-10 Kitanominecho, Furano 076-0034 Hokkaido
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Asahikawa Airport
36.7 km
See all flights
New Chitose Airport
83.3 km
See all flights
1 Attraction
within 1 kilometer
20Reviews1Q+A6Room tips

Reviews
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Detailed Reviews
Evan W wrote a review Apr 2021
12 contributions
+1
5.0 of 5 bubbles
Fenix Furano is certainly the best luxury accomodation in the Furano area. Stylish and comfortable. Spacious and relaxing. Located just a few steps away from the Furano Ski Resort Gondola, this is the best location you can ask for! We stayed in a 2 bedroom apartment. Big beds and a great living, dining, bar, kitchen, entertaining space. Perfect for having friends over or cooking your own meals. I'm excited for my next chance to visit!
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Date of stay: April 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furano Fenix, Marketing at Fenix Furano
Responded 8 Sept 2021
Dear Guest, Greetings from Fenix Furano! Thank you for patronizing Fenix Furano; and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Fenix Furano Warm Regards, Fenix Furano Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HokkaidoSkiClub wrote a review Aug 2021
11 contributions1 helpful vote
+1
5.0 of 5 bubbles
We have stayed in several accommodations in Furano over the last few years and Fenix is by far the best option available. We had a 1 Bedroom Premier apartment and this was perfect for 2 people. It was modern, stylish, clean, and felt like home.

The bed was extremely comfortable, the lounge area spacious and the kitchen very well-equipped. The balcony was a highlight since accommodations don't usually offer this. However, it's best to ask for the city view room as our ski resort view was on a lower floor and we ended up looking into the gondola building.

It is well located being situated opposite the ski resort gondola. This will make it very convenient in the winter season with lift access just across the road. We are looking forward to staying at Fenix again on our next trip.
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Date of stay: August 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: City view rooms give you both city and mountain range views. The ski resort view look straight...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furano Fenix, Marketing at Fenix Furano
Responded 8 Sept 2021
Dear Traveler. Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Fenix Furano. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to having you again as a guest in our hotel. - Fenix Furano Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
James W wrote a review Mar 2021
4 contributions
5.0 of 5 bubbles
Having visited Furano a number of times in the past, I was excited to see the Fenix open for this winter, as previously the hotel selection in the area was lacking character and luxury. Fenix didn't disappoint with a great location, stylish design and attentive service. We stayed in a 2 bedroom apartment and it was perfect for our small group of friends. Our unit had great views out over towards the Daisetsuzan range, comfortable bedrooms, and a kitchen and dining area with ample space to invite a few people over. We visited primarily for skiing, and access to the gondola couldn't be easier. Highly recommended! I am looking forward to returning.
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Date of stay: March 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furano Fenix, Marketing at Fenix Furano
Responded 8 Sept 2021
Dear Guest, We appreciate your positive feedback about our hotel and for choosing our hotel. We are happy that you enjoyed your stay and We are looking forward to having you again. If you’re travelling to this area, please consider us again. Warm Regards, Fenix Furano Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shirley C wrote a review Sept 2021
1 contribution1 helpful vote
5.0 of 5 bubbles
Fenix Furano is a phenomenal place to stay. Located just a few steps away from the Gondola station, the best location you can ask for. We stayed in a 2 bedroom apartment, the room was spacious and comfortable for a group of four, including a kitchenette that worked great for breakfasts. The bed was extremely comfortable. Highly recommended! Definitely would stay again!!!
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Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gareth Evans, General Manager at Fenix Furano
Responded 26 Jan 2022
Dear Guest, Thank you for patronizing Fenix Furano; and taking time out to share your experience on this social platform. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to Fenix Furano! Warm Regards, Fenix Furano Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ben T wrote a review Sept 2021
1 contribution
5.0 of 5 bubbles
Perfect combination of style & comfort in an excellent location directly opposite the Kitanomine gondola. The location makes it hard to beat for skiers and snowboarders but we stayed in summer and Fenix was still a superb base. Great views of the ski hill from the apartment, especially if you find yourself on one of the higher floors. Lots of space to relax within with plenty of modern fixtures and features. Highly recommended!
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Date of stay: August 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furano Fenix, Marketing at Fenix Furano
Responded 9 Sept 2021
Dear Guest, Thank you for choosing our hotel. Thank you for giving us a great review. We really appreciate you taking the time to share your experience with us. We look forward to welcoming you back to our hotel in the future.  Best, Fenix Furano guest service team
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Duncan M wrote a review Sept 2021
London, United Kingdom13 contributions10 helpful votes
5.0 of 5 bubbles
Recently spent two nights at Fenix Furano and cannot wait to go back. Perfect location right by the ski resort and just a short drive away from the town centre. Lovely spacious apartment with really comfortable beds and good quality furniture. One bedroom apartment with interconnecting studio suite was more than enough space for our group of 5. Excellent communal spaces on the ground floor also, which are great for relaxing or even remote work.
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Date of stay: August 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Furano Fenix, Marketing at Fenix Furano
Responded 9 Sept 2021
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We appreciate your kind words about our comfy and modern rooms with stunning views and Fenix Furuno's overall ambience and design. All of us are delighted that we could ensure a comfortable stay during your visit. Warm Regards, Fenix Furano Team
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jaron F wrote a review Jan 2022
1 contribution
5.0 of 5 bubbles
Our group of 4 was very comfortable in Fenix Furano's modern apartments.
Great views out across the town and of the ski slopes just a stone's throw from the main entrance. The rooms are just a few steps from the Kitanomine gondola and there is a cafe downstairs, along with a Rhythm ski shop that offers rental and retail gear.
Super convenient all-round! Would definitely recommend especially if you value comfort.
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Date of stay: January 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gareth Evans, General Manager at Fenix Furano
Responded 25 Jan 2022
Dear Guest, Thank you very much for your positive feedback about your room and our hotel. We are pleased that the hotel was overall suited to your needs and you seemed to have a pleasant experience. We hope that you can visit us again in the near future and we can create an unforgettable experience for you. Kind regards,
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KYMEA wrote a review July 2022
San Francisco, California43 contributions23 helpful votes
5.0 of 5 bubbles
My family stayed this hotel for 2 nights. This was our 1st time visiting Furano. This hotel is beautifully located on the top of hill with a nice view of the area’s hills from our room. There is Lawson in walking distance if you need to grab a quick foods or drinks. Our 2bd room was spacious with full kitchen and living room. For American tourists, there is very helpful English speaking hotel staff including the general manager. All staff were very friendly and thoughtful. My family really enjoyed staying at this hotel and would like to return when we have a chance.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: If you would like to enjoy Furano, you need a rental car.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dmstar88 wrote a review Dec 2023
Singapore, Singapore133 contributions53 helpful votes
5.0 of 5 bubbles
Experienced exceptional service here in Fenix Furano. Had a car accident prior to checking in at Fenix Furano, luggage was in the car at the accident site, stuck at the hospital after the accident at about 9pm at night with no transport in sight. Was desperate enough to call the hotel to assist in arranging transport and they responded by sending over their MPV to pick us all up to the hotel.

While at the hotel, I explained to them my situation and they were very empathetic and offered to send me to the accident site to retrieve my luggage! As the car was not in a safe position, I only managed to retrieve partial items.
They offered to send us to the nearest convenience store as well to buy food and other daily supplies for our family of six. - Already made three runs within the time.i checked in at the hotel.

Next day, they offered to send us to our planned activities as well within the furano area.
Towards the evening, when we still have not receive news from the tow truck company, I told them that if they are able arrange a taxi for me to go to the accident site to retrieve our luggage and they told me they will send me there again! Long story short, we managed to grab all our belongings from the car wreck that night thanks to their help to send us there while battling a snowing condition back and forth.

Big shout out to the amazing team at Fenix Furano: James, Harrison, Ash, Yuko and many more!

Thank you once again!
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Stayed there just before the peak season, that could have helped me in my situation as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Niseko Reviews, Revenue Management at Fenix Furano
Responded 16 Jan 2024
Dear Dmstar88, We are truly appreciative of your wonderful rating for your recent stay at Fenix Furano. Our team from Fenix Furano is glad to hear that we were able to ease you from the hassle and traumatic experience you had. We make sure that we go beyond of our guests' expectations and your feedback has proven that our staff are dedicated to go the extra mile for our guests. Thank you for choosing us and we eagerly anticipate the opportunity to welcome you back to Fenix Furano! Safe travels!
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Sky wrote a review Aug 2023
Los Angeles, California1 contribution
1.0 of 5 bubbles
During our recent stay, we encountered several significant issues that negatively impacted our experience.

To start, we had a confirmed reservation at a restaurant, as communicated by a hotel colleague. However, when we arrived at the restaurant, we were informed that no such reservations had been made. Upon contacting the hotel regarding this issue, the response we received was far from satisfactory. Instead of taking responsibility for the error, the hotel shifted the blame onto the restaurant, leaving us frustrated due to the lack of accountability and an absence of apology for the inconvenience caused.

The most concerning incident occurred on the final night of our stay. We were locked out of the hotel lobby because our key cards had been inexplicably disabled. With the hotel reception closed at 9pm, the situation left as stranded without any means of entry, and no emergency contact number was provided outside the lobby.

The way these situations were handled during our stay was disappointing. I would not recommend this hotel if you are looking for a good service.
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Date of stay: July 2023
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dmstar88 wrote a tip Dec 2023
Singapore, Singapore133 contributions53 helpful votes
5.0 of 5 bubbles
"Stayed there just before the peak season, that could have helped me in my situation as well. They provide transport around furano area if you are not driving."
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David L wrote a tip Feb 2023
Sydney, Australia415 contributions212 helpful votes
4.0 of 5 bubbles
"Make sure that the location is appropriate for your skiing venue."
Read full review
Myv55 wrote a tip Jan 2023
Newcastle, Australia41 contributions30 helpful votes
3.0 of 5 bubbles
"Avoid NY. Very busy with Japanese tourists"
Read full review
KYMEA wrote a tip July 2022
San Francisco, California43 contributions23 helpful votes
5.0 of 5 bubbles
"If you would like to enjoy Furano, you need a rental car."
Read full review
HokkaidoSkiClub wrote a tip Aug 2021
11 contributions1 helpful vote
5.0 of 5 bubbles
"City view rooms give you both city and mountain range views. The ski resort view look straight into a building unless room is high up."
Read full review
Not the right property for you?
There are more places to choose from in the Furano area.
PRICE RANGE
AU$224 - AU$283 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoFurano
NUMBER OF ROOMS
81
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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FENIX FURANO (AU$224): 2024 Prices & Reviews (Japan) - Photos of Apartment Hotel - Tripadvisor

Frequently Asked Questions about Fenix Furano
Which popular attractions are close to Fenix Furano?
Nearby attractions include Sportpia Furano (0.05 km).
What are some of the property amenities at Fenix Furano?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Fenix Furano?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Fenix Furano?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Fenix Furano?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to Fenix Furano?
Conveniently located restaurants include Furano Delice Honten, Bistro Le Chemin, and Cafe Bakusyu.
Does Fenix Furano have airport transportation?
Yes, Fenix Furano offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fenix Furano?
Yes, a clothes dryer and a washing machine are offered to guests.
Which languages are spoken by the staff at Fenix Furano?
The staff speaks multiple languages, including English and Japanese.
Does Fenix Furano have any great views?
Yes, guests often enjoy the city view available here.
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