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Be Live Family Costa los Gigantes

Travellers' Choice award winner
12/06/2017 13/06/2017
1 room 2 adults 0 children
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Be Live Family Costa los Gigantes
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4,958 Reviews from our TripAdvisor Community

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Showing 3,253: English reviews
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Reviewed yesterday NEW

Excellent value, amazing set of staff from the cleaners through to the Entertainment staff. Could not fault anything really, the food was amazing and was a different selection every day. The entire place i found very clean, if you are looking for a nice family place to spend your holiday this is it!

Review collected in partnership with Be Live Hotels
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Helpful?
Thank jl_huddleston
Edinburgh, United Kingdom
Reviewed yesterday NEW

Overall had a great stay hotel lovely. Needs a bit more kids choice of food and more needs done about flys . Hotel is a bit far out aswell but most ppl seem to like that just a preference for me to be a bit more central.

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Helpful?
Thank lisaoxo
Reviewed yesterday NEW

Just returned home from the holiday village with our 11 & 7 year old. This place was ok but we wouldn't return. The worst thing is the room we arrived to a room with a fridge not working and full of ants and after ringing reception they sent someone to fix it but the ants remained everywhere so mentioned it...

Review collected in partnership with Be Live Hotels
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Helpful?
Thank dbchallis
Reviewed 2 days ago NEWvia mobile

My family stayed here for one week and we have just returned. Literally cannot say a single bad word about this hotel, it was honestly brilliant. My 3 year old loved the pool, which was beautifully maintained. The water was extremely clean and not too deep. The temperature was also spot on. Food was brilliant, especially the buffet lunch and...

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Helpful?
Thank Stephen L
Be Live F, Guest Relations Manager at Be Live Family Costa los Gigantes, responded to this review

Dear guest, Thank you to take the time to write a review. We are very happy to hear that you have a wonderful stay. Thank you very much for the compliments. We are always do everthing we can to make every guest feel like this. We would love te welcome you and you family back in the hotel again. Kind...

Portsmouth, United Kingdom
Reviewed 2 days ago NEWvia mobile

Stayed for 14 nights with our 7 and 9 year old and had an amazing time. Don't be put off by bad reviews this place is great. There's so much for the kids to do it's hard to fit it all in. We did high ropes and every time of sport, there's always mad inflatables and all sorts going on...

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Helpful?
Thank lukeandtiggypompey
Be Live F, Guest Relations Manager at Be Live Family Costa los Gigantes, responded to this review

Dear guest, Thank you to take the time to write a review. We are verry happy that you and your family had a wonderful stay. Thank you verry much for the compliments, about the hole hotel. We always want the best for the guests. We would like to welcome you and your family back in the hotel. kind regards, Guest...

Reviewed 2 days ago NEWvia mobile

Just returned from 2 weeks here had a wonderful holiday our two boys loved everything about this hotel and holiday plenty for them to do and keep them entertained they both went to the football academy for two days which they have not stopped telling everyone about. The only thing we could moan about was the fly's they need more...

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Helpful?
Thank KlmDdm
Be Live F, Guest Relations Manager at Be Live Family Costa los Gigantes, responded to this review

Dear guest, Thank you to take the time to write a review. We are verry happy to hear that you and you family had a wonderful stay. Thank you for the compilments about the entertaiment team. We are verry sorry to hear about the flys, and make a note of it. The staff team in the bar is getting bigger...

LEEDS
Reviewed 4 days ago NEWvia mobile

Hotel okay and has some really good things going for it, but at the end of the week our party was tired of the cheap food, watered down drinks and flies. Rooms were clean but pool area, especially the snack bar needs a good clean. Italian A la carte restaurant was disappointing. Night time bar staff in entertainment area are...

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Helpful?
1Thank LEEDSGAL1
Be Live F, Guest Relations Manager at Be Live Family Costa los Gigantes, responded to this review

Dear guest, Thank you to take the time to write a review. We are happy to hear that you had a good stay in the hotel. We are sorry to hear that the end of the week was disaponting. We will make a note of everthing. We take this very serouis. We still hope to welcome you and your family...

Reviewed 6 days ago NEW

I would defo recommend this and will be going back soon. The rooms were really clean. There was entertainment every night and most importantly there was something for the kids to do, which is why we booked this hotel, the free we helped as well lol

Review collected in partnership with Be Live Hotels
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Helpful?
Thank steedy5
Be Live F, Director de Relaciones con Clientes at Be Live Family Costa los Gigantes, responded to this review

Dear guest, Thank you very much for the time you have taken to write such a positive review on TripAdvisor about your recent stay in our hotel. We ar glad to hear that you and your family had such a great time in our hotel and that it was a good choice for your holiday. It is always a pleasure...

DUBLIN
Reviewed 6 days ago NEW

Very friendly Staff . REALLY large selection of food. The Grill Restaurant menu selection was poor.Good location of the Hotel. The Children enjoyed the pool areas. I would recommend to rent private ,,Bali sun beds,,. Wasn't much going on off the complex for adult's,but would definitely go again.

Review collected in partnership with Be Live Hotels
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Helpful?
Thank liniciukas
Be Live F, Guest Relations Manager at Be Live Family Costa los Gigantes, responded to this review

Dear guest, Thank you to write a review. We are verry happy to hear that you and your family had a wonderful time. We are making new menu´s for the restaurants. We hope to welcome you and you family back in the hotel again. Kind Regards, Guest Relations

Reviewed 1 week ago

We upgraded, paying e210 for family together room. The shower ran hot and cold which isn't ideal when showering a toddler, aircon was almost non existent, making almost no difference to the temp of the room. My husband became ill after eating in the a la carte (this is not to say it was the food, it may have been...

Review collected in partnership with Be Live Hotels
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Helpful?
Thank jenni_blaize
Be Live F, Guest Relations Manager at Be Live Family Costa los Gigantes, responded to this review

Dear Guest, Thank you to take the time to write a review. We are happy to hear that you had a nice stay. About the al la carte restaurant, we are verry sorry to hear that it happend. Somthimes it have somthing to do with the spieces that we use. We will defenitly make a note of this. We are...

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Be Live Family Costa Los Gigantes has been designed down to the smallest detail for familes and couples wishing to spend their holidays in an incomparable location, enjoying our excellent facilities to the full. Superbly located in Tenerife South, it enjoys spectacular views over to the island of La Gomera and the Lod Gigantes cliff. 500 Meters away from Plaua La Arena beach. This hotel has the ISO 14001 Certification, as a result of its effective environmental management system. ... more   less 

Additional Information about Be Live Family Costa los Gigantes

Address: Juan Manuel Capdevielle 8 | Playa de la Arena, 38683 Puerto de Santiago, Tenerife, Spain (Formerly Luabay Costa Los Gigantes)
Region: Spain > Canary Islands > Tenerife > Puerto de Santiago
Price Range: $198 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Be Live Family Costa los Gigantes 4*
Number of rooms: 518
Reservation Options:
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Also Known As:
Luabay Costa Los Gigantes Hotel Puerto De Santiago
Costa Los Gigantes Hotel
Be Live Family Costa Los Gigantes Tenerife/Puerto De Santiago
Hotel Style:
#1 Family Hotel in Puerto de Santiago
#1 On the Beach Hotel in Puerto de Santiago
#2 Luxury Hotel in Puerto de Santiago
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Questions & Answers

Here's what travellers have asked, with answers from Be Live Family Costa los Gigantes staff and other travellers.
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Questions? Get answers from Be Live Family Costa los Gigantes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family room”
liniciukas, 24 May 2017 | Read review
“Put double beds in there they are needed ”
jadelaurend, 19 May 2017 | Read review
“Ask for an extra pillow & rooms beginning with 1 are all pool level. Also bring a bath mat, there aren't any and my daughter slipped in the bath even though I was holding her”
580claires, 18 May 2017 | Read review
“Take your own cleaning products and ant spray rooms never cleaned covered in ants and flys constantly ”
lucyk84, 18 May 2017 | Read review
“good rooms and we upgraded which gave us rooms together and in good location.”
Badgerbert, 17 May 2017 | Read review
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