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Sirenis Hotel Club Aura

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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1,323 Reviews from our TripAdvisor Community

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Showing 1,262: English reviews
Scotland
Reviewed 1 week ago via mobile

Just back from a week's holiday with our 2 and 5 year old. The resort was a short bus ride from the airport which was great with young children. Hotel was lovely, staff friendly and helpful, very clean and always someone cleaning the communal areas day and night. The food was excellent, lots of choice and variety. Especially enjoyed the...

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2Thank Holiday09Scotland
Cambridge, United Kingdom
Reviewed 1 week ago via mobile

Well lots of negativity and some positivity. Firstly the positive, for a place to put your head that's close to the beach and San Antonio it's great. For all the weak lager you can drink or cheap wine/ spirits it's great. The pools outside are pretty good with music playing and some games played for older children. Mostly the staff...

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2Thank cambridgelocal79
Falkirk, United Kingdom
Reviewed 1 week ago

Unfortunately we had a bad experience at Club Aura. The food on offer was well below par. The food was of poor quality and lukewarm at best. My husband caught a stomach bug and was bed ridden. Not ideal whilst on a family holiday. The hotel staff in the restaurant did not offer a good service. Plates were never cleared...

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9Thank cem026
Reviewed 1 week ago via mobile

Just got back from a week here with the family. We had lovely weather, kids enjoyed the swimming pool and kids club. The kids club and entertainment were brilliant, so much for kids to do. The food let the hotel down, it wasn't served hot at all and tasted very bland, my son had diarrhea one day and couldn't go...

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5Thank samjohn06
Reviewed 1 week ago via mobile

After reading hundreds of reviews of this place before we arrived, being first family holiday with our little girl, I knew we wouldn't be let down but in the interests of fairness and positive feedback - I'll get the negatives out the way first. On arrival we waited a while to check in but were not too fussed - but...

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3Thank Adam F
SirenisAura, Director de Relaciones Públicas at Sirenis Hotel Club Aura, responded to this review

Dear Guest, Thanks for choosing us for your holiday on this occasion and for taking the time to share your concerns with us and the travel community. We’d like to take the opportunity to inform that all slides at the water park have been reviewed during the winter season by an external company specialized in these types of rides and...

Hertfordshire
Reviewed 1 week ago via mobile

We stayed here in may 2017 at the beginning of the holiday season. We booked via thomson and the flight and transfers we all fine. The hotel is very clean and our room had everything we needed. Our two older children slept in the living room area which I think most people do and this was fine. Kettle and fridge...

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2Thank Lynxcalm
SirenisAura, Director de Relaciones Públicas at Sirenis Hotel Club Aura, responded to this review

Dear Guest, Thanks for referencing the Sirenis Hotel Club Aura as a lovely resort and for letting us know you spent a fantastic family holiday among us. Moreover, thank you for your highlights on our facilities as well as on the services very oriented at families, as we strive to give total confidence on this area being fully aware that...

Lincoln, United Kingdom
Reviewed 1 week ago via mobile

Booked for first two weeks and we are flying home 3 days early. Multiple issues starting with a hole in the bathroom ceiling, blood stained bedsheets, noise disturbance one night for over 3 hours between 1am and 4am. The hotel security were useless and several other families complained as they were kept up pretty much all night. They eventually moved...

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2Thank rallen2809
SirenisAura, Director de Relaciones Públicas at Sirenis Hotel Club Aura, responded to this review

Dear Guest, We deeply appreciate your feedback and only hoped for a better stay with us. We do strive to make sure that all of our guests have a pleasant experience and we are sorry to hear that we missed on fully meeting your expectations this time. We pride ourselves on delivering consistent service across the whole Sirenis Hotels and...

Durham, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here as a family with 2 small children. The hotel was clean in the reception area with helpful staff. We checked into our 1 bed terrace room I was quite nice althoughit was one in the older blocks of accommodation. The only criticism regarding the room was that the shower screen was fixed therefore not leaving much room...

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1Thank Rachel H
SirenisAura, Director de Relaciones Públicas at Sirenis Hotel Club Aura, responded to this review

Dear Guest, Thanks for choosing us for your holiday. Situated overlooking the sea in an incomparable position at the far end of the San Antonio bay, the four star Sirenis Hotel Club Aura and its huge range of facilities and services covers everything needed for the perfect family holiday. We thank you for your compliments on service, which of course...

Cheltenham, United Kingdom
Reviewed 2 weeks ago

BAD POINTS :- Food not kept hot enough in dining area - Lots of people were complaining about this. Food OK but not great - Probably more on a three star standard. When Fresh bread in dining area ran out was told no more available. Very hot in dining area - Not air conditioned. Although all inclusive - bottled water...

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Thank Gary H
SirenisAura, Director de Relaciones Públicas at Sirenis Hotel Club Aura, responded to this review

Dear Guest, Thank you for the honest feedback and for sharing your point of view with us; we appreciate your comments and dedication as we think it is a good way to constantly keep improving the service we are offering to our valued guests. I will definitely share them with our team here. We take all feedback from our guest...

Brighton, United Kingdom
Reviewed 3 weeks ago

Lovely place for a family holiday. Very clean & presented well. Pool great for all ages & no trouble getting sun beds. Lifeguard on duty also which is a bonus. Great water park next door brilliant for tiring the kids out & is free for hotel guests & sister hotel next door. Lovely sunset area & really nice little beach....

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2Thank kellyv19842017
SirenisAura, Director de Relaciones Públicas at Sirenis Hotel Club Aura, responded to this review

Dear Guest, Thanks for taking the time to share your satisfaction with the travel community. We are glad to know our hotel facilities and services met all your family holiday needs. We all look forward to your soon return, and remain at your disposal at inforeurope@sirenishotels.com to help you to organize every detail of a future stay. Friendliest regards, Sirenis...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Sirenis Hotel Club Aura is in a superb location on the seafront, just 150 metres from the Port des Torrent beach. The hotel is within easy reach of nearby San Jose and 20 km from Ibiza town. It opened its doors in the summer of 1999. The complex has been designed in the style of a small village, with groups of low-rise buildings situated amongst extensive gardens. As a result, there's a warm, Mediterranean feel to the hotel. The quality of services and facilities has been awarded year after year with the Environmental Management System Certification UNE - EN ISO 14001:2004 The hotel is oriented for British guests and is the ideal spot to enjoy an unforgettable family holiday, with the convenience of the All Inclusive board. If you are looking for somewhere to escape the stress and bustle of your daily life, and want to relax but also have fun, you will find all you need here - a large pool on three levels, separate children's pool, sun terrace, sauna, whirlpool, an indoor heated pool and a 4.500 M2 water park. The buffet restaurant offers a varied cuisine, where you will find the best local and international dishes, with many prepared on the spot. If you want to try something different, the Teppanyakiclub thematic restaurant offers a delicious Asian experience. The Sirenis Hotel Club Aura is available in the UK through Thomson as a Thomson Family hotel. ... more   less 

Additional Information about Sirenis Hotel Club Aura

Address: Calle des Calo, s/n | Port des Torrent, 07829, Sant Josep de Sa Talaia, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Sant Josep de Sa Talaia
Price Range: $161 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sirenis Hotel Club Aura 4*
Number of rooms: 204
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Also Known As:
Sirenis Hotel Aura
Sirenis Hotel Club Aura Ibiza, Spain
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Questions & Answers

Here's what travellers have asked, with answers from Sirenis Hotel Club Aura staff and other travellers.
451 questions
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Sheffield, United Kingdom

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Questions? Get answers from Sirenis Hotel Club Aura staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room in the new building (deluxe rooms)”
, 25 Apr 2017 | Read review
“go for a top floor with a sea view”
andygdyson, 31 Oct 2016 | Read review
“Make sure you book the new block it is outstanding.”
clairedW2137YF, 29 Oct 2016 | Read review
“quiet room away from pool area”
Skyeemily6, 26 Oct 2016 | Read review
“Choose a room in the new block”
dancN2896AP, 26 Oct 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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