We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Plus Chateau Inn Sylvan Lake

206 reviews
Save
Traveller (34)
Room & Suite (22)
Dining (4)
Overview
  • Excellent61%
  • Very good32%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“pool and hot tub”(14 reviews)
“cookies”(6 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Chateau Inn Sylvan Lake
Special Offer: BOOK DIRECT & SAVE
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (206)Write a Review
There are newer reviews for Best Western Plus Chateau Inn Sylvan Lake
See the most recent reviews
Filter reviews
206 results
Traveller rating
122
67
12
3
2
Traveller type
Time of year
LanguageEnglish
122
67
12
3
2
Show reviews that mention
All reviewspool and hot tubacross the streetcookiesgreat hotelfree breakfastwould stay here againlocation is excellentcomfortable bedstaff are very friendly and helpfulhash brownsexercise roomnice staythe breakfast areabreakfast was amazingexcellent experienceconvenient locationpastry
FilterEnglish
Updating list...
11 - 15 of 206 reviews
Reviewed 18 September 2017

The room was nice and clean,the front desk people not friendly.One lady Morgan was very helpful and friendly.The stairs were not open to the guest of the hotel to use,i was not happy about that because my dog does not like elevator.We had to carry...More

Thank barbarasZ5048KL
Response from Sue F, General Manager at Best Western Plus Chateau Inn Sylvan LakeResponded 18 September 2017

Thank you for your review. It is nice to hear that most of your stay was enjoyable and I will look into how your struggle with you pet could have been rectified. We are a very pet loving hotel with a lot of staff owning...More

Reviewed 16 September 2017

When I say consumer beware I mean for the entire town. Sadly the town has seen Summer in all its forms and is very aware of the up coming slow season. Best western started out like maybe the exception. But in fine form they joined...More

Thank Ashley K
Response from Sue F, General Manager at Best Western Plus Chateau Inn Sylvan LakeResponded 18 September 2017

We appreciate your review and would first like to say that our hotel is sorry you feel the way you do. I have printed this for all staff to read and hope we learn from this, as it is from our guests input that we...More

Reviewed 5 September 2017 via mobile

We stayed for 6 nights and the stay was very nice. We were there for my son's week long hockey camp. The room was clean and very spacious. The pool was nice although a bit small once there were a bunch of kids in it...More

Thank Greg D
Response from Sue F, General Manager at Best Western Plus Chateau Inn Sylvan LakeResponded 6 September 2017

Thank you for your review. Glad you enjoyed your stay with us during your sons hockey camp, we are very near the arena which makes it a nice spot for any one who is going there. Hope to see you in the near future for...More

Reviewed 31 August 2017

Great location, across from the lake... steps to Wibit park, rentals of water "toys"... close to Freshii( if you want a really clean eating). The pool was very very clean, so was the hot tub. Breakfast was included and very rich in options: fruits( including...More

Review collected in partnership with Best Western
Thank nicoletak147
Response from Sue F, General Manager at Best Western Plus Chateau Inn Sylvan LakeResponded 2 September 2017

It is always greatly appreciated to hear great comments about our breakfast. It is one area that is harder to get good reviews about but when we do we certainly appreciate it. We are centrally located to many things in Sylvan making it easy for...More

Reviewed 29 August 2017

The rooms were very clean and the employees were all very friendly! They actually care about the quality of their guests stay! Highly recommend! We would stay here again the next time we visit Sylvan Lake for sure!!

Review collected in partnership with Best Western
Thank M123ev
Response from Sue F, General Manager at Best Western Plus Chateau Inn Sylvan LakeResponded 2 September 2017

Thank you for your kind words for the staff at the hotel. We are very lucky to have them and appreciate them every day. See you next time.

View more reviews
PreviousNext
12345642
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Dry Cleaning
Multilingual Staff
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Tennis Court
Details
Price range
USD 94 - USD 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 94 - USD 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (34)
Room & Suite (22)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
518dennist
22 August 2015|
AnswerShow all 2 answers
Response from Sue F | Property representative |
HI Some of the rooms have a lake view and would be an upgrade from a regular double queen and I would recommend a king lake view for the 2 of you. Hope this helps.
0
Votes
moo c
23 February 2015|
Answer
Response from Sue F | Property representative |
Morning It is always a good idea to book as soon as possible in June to make sure there are rooms available in July. As too the quietest either side is good but top floor for sure. Keep in mind it is our peak season. The... More
0
Votes
Room Tips
"The first thing we did upon arrival was call and ask for better room. Informed the best available. Nothing..."
Read review
"Higher floor and lake facing, you pay more but it is so worth it"
Read review
"We stayed in room 204 had a parking lot view, but it was a nice and quiet room."
Read review
"Try to face the lake, the view is nicest from the north side."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing