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BEST WESTERN PLUS Chateau Inn Sylvan Lake

Certificate of Excellence
GreenLeadersSilver level
09/04/2017 10/04/2017
1 room 2 adults 0 children
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BEST WESTERN PLUS Chateau Inn Sylvan Lake
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143 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Edmonton, Alberta, Canada
Reviewed 25 August 2016

This is a beautiful hotel, with lovely decor, very welcoming and comfortable. We arrived 2 hours before check in, but our room was ready for us. Was a bit disappointed that the lakeview room is only a partial lakeview, as there is a big condo between the hotel and the lake. Is more of a "waterslide view". But what we...

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Helpful?
Thank Donna M
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your response. I take all things into consideration and your review will give us room for discussion. So glad you enjoyed our hotel and location. Please come and stay with us again.

A TripAdvisor Member
1 review
Reviewed 23 August 2016 via mobile

Really enjoyed our stay. Very clean, reasonably priced and pet friendly facility. The location is perfect & the staff is excellent. They serve excellent hot breakfast every morning! We will definitely go back to this hotel again & would refer their name to our friends and family!

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Thank A TripAdvisor Member
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you your review and so pleased you enjoyed your stay with us. We hope you stay again with us so we can continually make your visit the best it can be. Pets are most welcome and being close to everything we hope guests all have their expectations met.

Edmonton, Canada
Reviewed 21 August 2016

Excellent location with easy walking access to the beach and the GoKarts. Walking access to the Big Moo for ice cream and some great local restaurants. This is the end of Lakeshore drive you want to stay on. We stopped in Sylvan Lake for one night and found the hotel very comfy and clean.

Review collected in partnership with Best Western
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Thank Katherine L
Taipei, Taiwan
Reviewed 18 August 2016 via mobile

Stayed there for one night with hubby and two dogs. It was their (dogs) first hotel stay. So happy to find out that this hotel allows dogs. There is a 20$ fee for their stay and we got two doggie bags with treats and poop bags. I thought that was a super nice touch! The rooms were impeccably clean. I...

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Thank ElenaPoe
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So glad you enjoyed your stay with the puppies. We try to make it a great experience for everyone pets included. Our location does make it easy for all guests to enjoy what Sylvan has to offer. Look forward to your next stay.

Saskatoon, Canada
Reviewed 18 August 2016

I have stayed here multiple times now. The rooms are spacious, with great amenities. The hotel has free parking, wifi and full breakfast. The hotels is also pet friendly. It has a swimming pool and hot tub. Found staff to be friendly and accommodating.

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Thank GB S
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

It is repeat guests like yourself that truly let us know that we are continually keeping up with our jobs, that being meeting your expectations. Thanks for the great review. See you again.

Olds, Canada
Reviewed 14 August 2016

Everything about this place was excellent. Friendly courteous staff, hot breakfast, clean rooms. The location near the beach was very convenient. Rooms quiet. Only complaint--parking lot crowded because of how many people were enjoying this hotel.

Review collected in partnership with Best Western
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Thank Linda F
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you so much for your review!! It is gratifying to know our hard work and goals are recognized as is our great location. Being so close to everything does represent the crowed parking lot but we do try to make sure those who park there are our guests. Please join us again.

Reviewed 4 August 2016

We stay at this Best Western every year. It is always clean and we find everything working well. This year it was noticeable how pleasant the staff were. The cleaning staff were bright and cheerful, the breakfast staff were very accommodating and the front desk staff were helpful and happy to see us.

Review collected in partnership with Best Western
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Thank Bill D
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you! It is so nice to hear returning guests experience the same every visit. We strive to make your visits feel like your at home. Look forward to your next visit.

Calgary, Canada
Reviewed 30 July 2016 via mobile

Nice hotel right across the street from the lake and waterslide (though waterslide to be replaced by a park in 2017). Rooms are spacious enough and clean and everything worked as it should. Fridge, microwave, coffee maker (Keurig) in room and hotel has pool, jacuzzi, exercise area. The included breakfast was fairly good with the standard selection + waffle machines....

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Thank OFBHockey
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. Thank you for noticing how well the hotel is kept up, this makes the staff feel they have done a great job. We are very well placed next to everything you need for your summer holiday. Please stay with us again.

Fort Macleod, Canada
Reviewed 26 July 2016

We recently returned from a wedding in Sylvan Lake and stayed at the Best Western down by the lake shore. It was lovely. Our room was beautifully appointed and very clean. There was everything there that you could want and if you need anything else the staff and house keeping staff were there to help. Great location within walking distance...

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Thank shannonhulley
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Your review makes our job feel greatly appreciated. We try daily to make everyone's stay special so we were glad to hear you felt that way. Being right across from the lake and nearby all the happenings in Sylvan we hope attract guests to stay with us. Please come again.

Reviewed 20 July 2016 via mobile

I usually review after staying at a property but this time I feel dissatisfied that I have to write this during our stay. We tried to checked in on July 20 around noon but our room wasn't ready. Totally understandable since the front counter agent said that check in was at 4pm. What bothered me was when she was checking...

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Helpful?
Thank Shelly B
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We take every review whether good or bad to try and improve and make everyone have the same experience. I am sorry for how you felt treated at check-in and will certainly make sure this is rectified and further training is done to make sure every guest feels welcome. I will also make sure with...

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service

Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Region: Canada > Alberta > Sylvan Lake
Price Range: $121 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 3*
Number of rooms: 72
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Chateau Inn Sylvan Lake staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Chateau Inn Sylvan Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on the fourth floor and it was SO quiet. Fantastic sleep for a hotel.”
 of 5 bubbles TaraLCanmore, 14 Feb 2017 | Read review
“Lakeside views are the best.”
 of 5 bubbles 263gretelp, 21 Jan 2017 | Read review
“I have found that all the rooms I have stayed in are equally quiet.”
 of 5 bubbles 631gbs, 17 Aug 2016 | Read review
“I am not sure that there is a bad room. We were on the parking lot side on the third floor and found it to be very quiet.”
 of 5 bubbles shannonhulley, 25 Jul 2016 | Read review
“Lakeview room is very nice but not necessary if not much time is spent in the room.”
 of 5 bubbles 858sherrys, 13 Jul 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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