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BEST WESTERN PLUS Chateau Inn Sylvan Lake

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138 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Edmonton, Canada
Reviewed 4 weeks ago

Its probably the only decent hotel at Sylvan lake, but that didn't stop the hotel from trying its very best. Hotel looks beautiful inside and out. Rooms are clean, staff very friendly and helpful. Breakfast is good to gets the family going quickly. Kids just don't want to wait around for food, especially in the morning.

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Helpful?
Thank Jason S
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for recognizing our strengths and noticing that the staff is very friendly and we try hard everyday to meet everyone's needs. Hope you visit us again so we can show you that this is standard we try to achieve every day.

Calgary, Canada
Reviewed 7 October 2016

From check-in to check-out every staff member we interacted with was warm and hospitable. Breakfast was good-a nice selection. I didn't love the casserole on Saturday morning but you can't love everything :) We truly appreciated the coffee/tea/water that was out all day so that we could just relax and have a cup. The room was really nice, and after...

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Helpful?
Thank Melanie G
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for comments and kind words for your recent stay with us. We take every comment and try to improve so we will visit how we can improve on our breakfast casserole. Yes we will be watching very closely as to what is in store for area waterslide was in, at this point we have not heard of any...

Calgary, Canada
Reviewed 2 October 2016

Pleasant and professional staff; overall condition of room, hallways, breakfast area and reception area very clean and modern; comfortable bed; very quiet surroundings; nicely decorated; convenient parking location; No complaints.

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Helpful?
Thank gustuma
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your great review. I was glad to see that all areas of your stay were noticed and appreciated. We strive to meet everyone's expectations as far and cleanliness and pleasant interactions with everyone at the hotel. We hope you come and stay with us again.

Edmonton, Canada
Reviewed 25 September 2016

We really enjoyed our stay at this hotel, beautifully decorated room, and very comfortable bed; nice size of room and amazing jetted bathtub. Regretfully we forgot our swim suits and could not enjoy the pool or hot tub. Next time for sure.

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Helpful?
Thank patecake
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So pleased you enjoyed your stay with us. You most certainly will have to come again and do bring your swim suits and enjoy all our facilities like our pool and hot tub. Our jetted tubs in our king rooms makes for a relaxing time after a long day. Look forward to your next visit.

Fort Saskatchewan, Canada
Reviewed 18 September 2016 via mobile

Perfect location within walking distance to beach, shopping, and a ton of bars and restaurants . Staff very friendly. Room was clean and spacious and had an awesome view of the lake. Breakfast was a bit sparse in the morning as there was a convention staying there and so many people eating that they couldn't keep up on the demand.

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Thank Schrodes
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your review. We appreciate each and everyone and use them as a training tool to help make everyone's experience a pleasure. We thank you for staying with us and would like to invite you to stay again with us.

Edmonton, Alberta, Canada
Reviewed 25 August 2016

This is a beautiful hotel, with lovely decor, very welcoming and comfortable. We arrived 2 hours before check in, but our room was ready for us. Was a bit disappointed that the lakeview room is only a partial lakeview, as there is a big condo between the hotel and the lake. Is more of a "waterslide view". But what we...

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Helpful?
Thank Donna M
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you for your response. I take all things into consideration and your review will give us room for discussion. So glad you enjoyed our hotel and location. Please come and stay with us again.

A TripAdvisor Member
1 review
Reviewed 23 August 2016 via mobile

Really enjoyed our stay. Very clean, reasonably priced and pet friendly facility. The location is perfect & the staff is excellent. They serve excellent hot breakfast every morning! We will definitely go back to this hotel again & would refer their name to our friends and family!

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Thank A TripAdvisor Member
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

Thank you your review and so pleased you enjoyed your stay with us. We hope you stay again with us so we can continually make your visit the best it can be. Pets are most welcome and being close to everything we hope guests all have their expectations met.

Edmonton, Canada
Reviewed 21 August 2016

Excellent location with easy walking access to the beach and the GoKarts. Walking access to the Big Moo for ice cream and some great local restaurants. This is the end of Lakeshore drive you want to stay on. We stopped in Sylvan Lake for one night and found the hotel very comfy and clean.

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Thank Katherine L
Taipei, Taiwan
Reviewed 18 August 2016 via mobile

Stayed there for one night with hubby and two dogs. It was their (dogs) first hotel stay. So happy to find out that this hotel allows dogs. There is a 20$ fee for their stay and we got two doggie bags with treats and poop bags. I thought that was a super nice touch! The rooms were impeccably clean. I...

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Helpful?
Thank ElenaPoe
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

So glad you enjoyed your stay with the puppies. We try to make it a great experience for everyone pets included. Our location does make it easy for all guests to enjoy what Sylvan has to offer. Look forward to your next stay.

Saskatoon, Canada
Reviewed 18 August 2016

I have stayed here multiple times now. The rooms are spacious, with great amenities. The hotel has free parking, wifi and full breakfast. The hotels is also pet friendly. It has a swimming pool and hot tub. Found staff to be friendly and accommodating.

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Helpful?
Thank GB S
Sue F, General Manager at BEST WESTERN PLUS Chateau Inn Sylvan Lake, responded to this review

It is repeat guests like yourself that truly let us know that we are continually keeping up with our jobs, that being meeting your expectations. Thanks for the great review. See you again.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service

Additional Information about BEST WESTERN PLUS Chateau Inn Sylvan Lake

Address: 5027 Lakeshore Dr, Sylvan Lake, Alberta T4S 1R3, Canada
Region: Canada > Alberta > Sylvan Lake
Price Range: $130 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Chateau Inn Sylvan Lake 3*
Number of rooms: 72
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Chateau Inn Sylvan Lake staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Chateau Inn Sylvan Lake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have found that all the rooms I have stayed in are equally quiet.”
 of 5 bubbles 631gbs, 17 Aug 2016 | Read review
“I am not sure that there is a bad room. We were on the parking lot side on the third floor and found it to be very quiet.”
 of 5 bubbles shannonhulley, 25 Jul 2016 | Read review
“Lakeview room is very nice but not necessary if not much time is spent in the room.”
 of 5 bubbles 858sherrys, 13 Jul 2016 | Read review
“Odd numbered rooms face the lake, and the lower numbers have better views from the higher floors.”
  • Ok decor
  • Coffee, fridge, micro
  • Good space
  • Nice shower curtain
  • A condo building blocks the view to the right
  • Beautiful lake!
 of 5 bubbles BenLar137, 21 Jun 2016 | Read review
“A view of the lake if it's available.”
 of 5 bubbles timwit61, 2 Mar 2016 | Read review
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