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Royalton Cayo Santa Maria

3,185 reviews
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Traveller (5763)
Pool & Beach (1690)
Room & Suite (766)
Overview
  • Excellent77%
  • Very good16%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“lower pool”(138 reviews)
“quesadillas”(125 reviews)
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
All hotel details
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Reviews (3,185)Write a Review
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1 - 5 of 1,850 reviews
Reviewed 2 days ago

My daughter and I enjoyed every minute of our stay and it met or exceeded expectations. We wanted something quiet, adult-only, and small. The rooms were spacious, comfortable, tastefully furnished, and spotless. Plenty of towels, hot water, privacy, and amenities. One of the unexpected highlights...More

4  Thank egs106
Response from Director G, Director General at Royalton Cayo Santa MariaResponded yesterday

Dear egs106, First of all, thank you very much for the time you took to write this beautiful review about your stay. We are so happy to see that you enjoyed your time with us and you felt so welcome by our staff. Service is...More

Reviewed 3 days ago

First time to Cuba and the east coast. My boyfriend chose this resort and when we arrived I was gobsmacked. The beaches were incredible. The actual layout of the resort was so relaxing and you didn't feel as though you were on top of each...More

4  Thank Catherine S
Response from Director G, Director General at Royalton Cayo Santa MariaResponded yesterday

Dear Catherine S, Thank you so much for writing this beautiful review. We are really happy that you enjoyed your stay at Royalton Cayo Santa Maria. We will share your comment with our staff, they will be really happy to hear about it. Thank you...More

Reviewed 3 days ago via mobile

Stayed feb 10-17 amazing resort amazing bartender Richar and his cook Dairon... best service would go back for them alone we were lucky to have Diego and Anna for butlers who were amazing....and in entertainment super mario was an amazing person to speak with. Now...More

4  Thank mattandcrystal09
Response from Director G, Director General at Royalton Cayo Santa MariaResponded 2 days ago

Dear mattandcrystal09, On behalf of all Royalton Cayo Santa Maria’s staff, we would like to thank you for this beautiful review. We are very proud to see that you consider our employees the most valuable thing. They work very hard every day to make sure...More

Reviewed 4 days ago via mobile

I had never been to Cuba before. My husband and I went in December 2017. This place is something else. The beaches are beautiful. The staff are nice. We took a couple of the excursions into town - very interesting to see what the actual...More

8  Thank nancypolizzi
Response from Director G, Director General at Royalton Cayo Santa MariaResponded 2 days ago

Dear nancypolizzi, First of all, thank you very much for the time you took to write this beautiful review about your stay. We are so happy to see that you enjoyed your time with us and you felt so welcome by our staff. Service is...More

Reviewed 5 days ago

BAD- This resort has no buffets. It only has 3 restaurants and everything you want you have to order from the menu which never changes. Food tastes really bad at all 3 restaurants. Service is terrible. Through out the whole week we only had good...More

11  Thank Edrees H
Response from Director G, Director General at Royalton Cayo Santa MariaResponded 4 days ago

Dear Edrees H, First of all, we would like to apologize for any inconvenience that you might had during your stay. We are sorry that we couldn’t reach your expectations in terms of food and ambiance. We take notes of your comments and we’ll make...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Beachfront
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Adult pool
Outdoor pool
Details
Hotel Style
#1 Top resorts Hotel in Cayo Santa Maria
#1 On the Beach Hotel in Cayo Santa Maria
#3 Romantic Hotel in Cayo Santa Maria
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Hotel Style
#1 Top resorts Hotel in Cayo Santa Maria
#1 On the Beach Hotel in Cayo Santa Maria
#3 Romantic Hotel in Cayo Santa Maria
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (5763)
Pool & Beach (1690)
Room & Suite (766)
Dining (627)
Business Centre & Event Rooms (24)
Family and Play Areas (15)
Questions & Answers
Ask a question
eptoman
19 February 2018|
AnswerShow all 3 answers
Response from snlvrr |
it would only be in the lobby and with a card you purchase there....you get a code on the card that then allows you one hour of internet. They are fairly cheap. Something like $1.50 cc per card. It is kind of spotting... More
1
Vote
snlvrr
17 February 2018|
AnswerShow all 2 answers
Response from Sunriseonthebeach | Reviewed this property |
As the Royalton does not have an aquatic center you would have to go over to memories to use their equipment. Never saw anybody on paddle boards, have seen a few kayaks. People with kite surfers but they brought them with... More
1
Vote
snlvrr
13 February 2018|
AnswerShow all 3 answers
Response from Kylie D |
In the two weeks i was there, i saw one family use this, once. Not many people use the facilities here.
1
Vote
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123456264
Room Tips
"The suites facing the beach have patios with ocean views."
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"Upper level rooms all have a good view."
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"0407 was awesome for view and location"
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"Try to get 2nd floor"
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