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Melia Cayo Santa Maria

07/05/2017 08/05/2017
1 room 2 adults 0 children
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Travel Alert: Licensing Restrictions Apply More details
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Melia Cayo Santa Maria
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4,181 Reviews from our TripAdvisor Community

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Showing 2,433: English reviews
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Bathurst, Canada
Reviewed 3 days ago NEW

We, two couples, traveled to Melia Cayo Santa Maria on March 30th, 2017, for a seven day vacation. Having traveled to Punta Cana many times before we were eager to see what Cuba had to offer. The 90 minute trip from the airport to the resort was pleasant and gave us a glimpse of what life is in rural Cuba....

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1Thank Louise_S52
London, Canada
Reviewed 3 days ago NEW

We have just returned from Melia Cayo Santa Maria and had a wonderful 10 days with our Family. This was our 10th year and 21st week at MCSM and our vacation this time was up there with the best. Our daughter, Son in Law and our two Grandchildren were with us and the staff made their vacation. I have always...

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3Thank nanaandpapabear
Sydney, Nova Scotia
Reviewed 4 days ago NEW

First time to Melia Cayo Santa Maria but not the last. We were in building 15.We had emailed ahead with 3 preferences ( thought it would probably be lost in cyberspace)but received and answer the next day.Perfect spot. Close to everything and very quiet. We had read reviews concerning the water but they fixed it. There was lots of hot...

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3Thank Dale M
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Client. We appreciate your comments and we are very pleased that your stay with us has been satisfactory, We hope to see You again... On behalf of the staff of the Hotel we thank you for your opinions. Best regards.

Reviewed 6 days ago NEW

We are two persons who stayed 3 nights in the Melia Cayo Santa Maria early January 2017 and I am summarizing our (bad) experience: - Food quality in the main restaurant is horrible (things truly taste bad) and I am usually not very picky when it comes to food, e.g. bread hard, only unhealthy white bread, pastries just sweet with...

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2Thank Florian S
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We deeply regret your bad experience in our Hotel and we want to apologize for all the inconveniences caused. Thanks to your comments we will do everything possible to improve and offer the best service since that is our goal and our reason to work daily for our clients. On behalf of the staff of the Hotel and...

Barrie, Canada
Reviewed 6 days ago NEW

First time at a Melia Resort. What struck us the most was the openness of the resort when you arrive. Reception, lobby bar, entertainment area and the pools are waiting for you. The grounds were clean and the maintenance staff continue to work hard at improving the look. Staff were exceptional with customer service. A big thank you to Eglys...

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3Thank Marc D
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. Thank you for your opinions and we assure you that we use them to improve our services. On behalf of the entire Melia Cayo Santa Maria team we thank you for your recognition. Best regards.

Toronto, Canada
Reviewed 1 week ago via mobile

We have been to Melia Cayo Santa Maria twice now - first visit: June 2012, and again in June 2015. I hope to go again in June this year but yet to book due to my budget this year. For perspective, I had previous to this been to only five star Dominican and Jamaican resorts and refused to go to...

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3Thank travelling_writer87
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. Thank you for your opinions and we assure you that we use them to improve our services. On behalf of the entire Melia Cayo Santa Maria team we thank you for your recognition. Best regards.

Baddeck, Canada
Reviewed 1 week ago

A girls getaway and we thoroughly enjoyed it. The bungalows were quaint and well laid out. We stayed in #9 and it provided easy access to beach, pool and dinning room. The resort is smaller so everything was accessible. The main dining room was clean and comfortable however noisy due to the size of the room and hard features and...

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4Thank Pam1167
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. Thank you for your opinions and we assure you that we use them to improve our services. On behalf of the entire Melia Cayo Santa Maria team we thank you for your recognition. Best regards.

Mississauga, Canada
Reviewed 1 week ago

Stayed at the Melia Cayo Santa Maria April 14-17, 2017. Group of 6, 3 rooms (713, 715, 716). We booked the Melia Cayo Santa Maria for a 4-day Bachelorette getaway in January. The Melia Cayo Santa Maria is rated a 4.5 star and received good reviews on TripAdvisor. I was absolutely shocked and appalled at the service received at the...

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2Thank Ali_Mississauga
Toronto, Canada
Reviewed 1 week ago

Just came back from a 3 nights stay at the Melia and honestly it was a nightmare. Dirty rooms with rust and mould everywhere, stained sheets, ants in the bed and even had a few cockroach incidents. The staff was for the most part, incredibly unfriendly and made us feel like we were asking for favours just by ordering our...

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2Thank CGR416
Reviewed 1 week ago via mobile

Stayed here for a week in January. Had the best time. Staff very welcoming and friendly from the moment we arrived! Osibel at the pool bar was amazing! One of our favorites while we were there. The food was great. Make sure to have the pizza and plantain chips from the snack bar by the pool! The beach grill was...

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3Thank MichaelangeloTMNT
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. Thank you for your opinions and we assure you that we use them to improve our services. On behalf of the entire Melia Cayo Santa Maria team we thank you for your recognition. Best regards.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more   less 

Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $154 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Cayo Santa Maria 5*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Booking.com and TripOnline SA so you can book your Melia Cayo Santa Maria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba
Hotel Style:
#2 Romantic Hotel in Cayo Santa Maria
#4 Spa Hotel in Cayo Santa Maria
#7 Luxury Hotel in Cayo Santa Maria
#8 On the Beach Hotel in Cayo Santa Maria
#9 Top resorts Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Melia Cayo Santa Maria staff and other travellers.
253 questions
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Questions? Get answers from Melia Cayo Santa Maria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1614 has an excellent view of the pool.”
nanaandpapabear, 26 Apr 2017 | Read review
“Some of the rooms to the east are closer to the Disco, so unless you love Techno Music until 12:00, best to stay away.”
marcd961, 23 Apr 2017 | Read review
“Building 11 is close to pools and beach”
DudeMan, 11 Apr 2017 | Read review
“we were in room 1127 and it was great, short walk to the ocean and short walk to the pools and restaurants. Ideal location....”
388kimk, 10 Apr 2017 | Read review
“We stayed in bungalow 11 and was close to everything.”
948bettyp, 7 Apr 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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