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Sol Cayo Santa Maria

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Sol Cayo Santa Maria
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2,505 Reviews from our TripAdvisor Community

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Showing 1,185: English reviews
Reviewed 3 weeks ago

Just came back from a week at the Sol Cayo Santa Maria. We had a great time with no issues. Our room was spotless, food was good and the beach was amazing. Ernesto and Roberto went out of their way to make sure we had the drinks and food that we wanted, and their service was amazing. This is such...

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3Thank JANET D
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear JANET D, Thank you very much for your good comments. That is why our staff works for. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria again. Best regards, Alejandro Jaime General Manager.

Mississauga, Canada
Reviewed 3 weeks ago

This was our first Cuba visit and all-inclusive trip. We didn't have very high expectations as we were aware that we were travelling to a poor country. We are very down-to-earth people and just wanted to have fun in the sun. However there are certain issues I feel this resort needs to deal with. Firstly I must say that the...

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2Thank LuMiLaw
Reviewed 3 weeks ago

The staff is so nice and helpful all of them are smiling and trying to help clean room all day activities i did a massage with Roberto because i had a backache but now not anymore. i will recommend this hotel to everyone and for sure i will go back

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4Thank Hamza P
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Hamza P, Thank you very much for your good comments. That is why our staff works for. We keep working in renovations to give you all the best. We hope you can come back to Sol Santa Maria again. Best regards, Alejandro Jaime General Manager.

New Brunswick, Canada
Reviewed 4 weeks ago

We had a few problems last year. When we arrived at the room, the AC did not work and after a few trips to the lobby and management, the problem was solved. The room was very clean but the toilet was not flushing very good. Another patron suggested we fill the garbage can from the tub and flush the toilet...

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3Thank Emileba
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Emileba, In the name of Sol Cayo Santa María we appreciate your comments about your stay with us. We are so glad you enjoyed our restaurants and the beach. We have already considered your suggestions and comments of our service for every day to improve, especially the maintenance of the rooms We hope to welcome you again in the...

Reviewed 4 weeks ago

Just returned from an unforgettable week at Sol Cayo Santa Maria. I will start by stating that I don't enjoy living the life of royalty in a place where people have so little luxury yet are happy with what they have. This is not a place for people who enjoy 5 star properties and ammenities. There were some problems with...

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8Thank KVall77
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear KVall77, In the name of Sol Cayo Santa María we appreciate your comments about your stay with us. We are pleased to know that you have enjoyed your holiday in our hotel and we will consider your suggestions and comments, to improve our service day by day. We keep working on renovations to give you all the best. We...

Reviewed 18 January 2017 via mobile

2 star masquerading as 4. Some staff excellent but even they are challenged in english. Public bathrooms clean but non functional, customer service almost non existent. Hector of Sunwing was super helpful when hotel wouldn't change room despite being only at 60 perc capacity. First room lacked hot water, functioning tv and toilet. Second room was better despite water pipe...

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4Thank Kim F
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Kim F, We regret not having fulfilled your expectations during your stay at our Sol Cayo Santa María hotel. Our intention is always to improve our services so your opinions help us in this purpose. Our hotel is involved in a renovation process that will give us our structural conditions back. Nevertheless i would like to inform you we...

Winnipeg, Canada
Reviewed 18 January 2017

Attended a wedding at this hotel. Serious infrastructure issues. Over one hundred guests attended and the majority had difficulties with their rooms : toilets not working,staff not being able to fix same,no water,no water pressure,no bottled water on the resort, no bottled water in the rooms,broken pavers,broken bridges over the pool, two guests tripped one twisted her ankle,one broke her...

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4Thank VivBru
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear VivBru, We are sorry to read your comments in regards of your stay with us Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. We know that we have some maintenance problems in the rooms but don´t doubt that we are working...

Lindsay, Canada
Reviewed 17 January 2017

I travelled to Sol Cayo Santa Maria in December 2016 shortly before Christmas. It is my 3rd trip to Cuba, but my first time to Santa Maria. I travelled with my boyfriend, it was his fifth trip to Cuba and his second time to Santa Maria. Overall we were pleased with our vacation. Having read the Trip Advisor reviews before...

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6Thank Emily K
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear Emily K, In the name of Sol Cayo Santa María we appreciate your comments about your stay with us. We are pleased to know that you have enjoyed your holiday in our hotel and we will consider your suggestions and comments, to improve our service day by day. Please accept our apologies for the inconveniences presented on arrival and...

Reviewed 16 January 2017 via mobile

This hotel was a dissapointment. They had a 4 star facility but runned it poorly. There were some personel that were really friendly, but not all. We stayed there for 5 days and they were not able to fix our toilet during this time.... and did not offered an alternate room even after a request from us. Food was ok...

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5Thank StefanMel
AlejandroVictor2017, Director General at Sol Cayo Santa Maria, responded to this review

Dear StefanMel, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. Please be sure that we work as hard as possible and we aim at delivering always the best possible experience to all of our dear guests. Our hotel is involved in a renovation process that will...

Toronto, Canada
Reviewed 14 January 2017 via mobile

Visited this resort with our big family of 23 people during Christmas 2015. The hotel is dated but people who work here they try heir best to make you feel entertained happy. The food it's ok cube wise, but you will survive. They had some little flies which they called sh flies that bitted us all and made our time...

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1Thank Bela-toronto
AngelMiguelPP, Director General at Sol Cayo Santa Maria, responded to this review

Dear Bela-toronto, We are sorry to read your comments in regards of your stay with us; normally everyone always enjoys our resort very much. In our effort to continuously improve the quality of our service we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the All Inclusive 4-star Sol Cayo Santa Maria hotel (300 rooms). Ideal for simply relaxing or for exploring the clear ocean bottom and neighboring keys that surround this marvelous Cuban tourist destination. Enjoy an unforgettable holiday with your family, all included. ... more   less 

Additional Information about Sol Cayo Santa Maria

Address: Cayo Santa Maria | Villa Clara, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $147 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Santa Maria 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sol Cayo Santa Maria Hotel Cayo Santa Maria
Sol Hotel Cayo Santa Maria
Cayo Maria Santa Sol
Sol Cayo Santa Maria Cuba
Cayo Santa Maria Sol
Hotel Style:
#10 Top resorts Hotel in Cayo Santa Maria
#10 Luxury Hotel in Cayo Santa Maria
#11 On the Beach Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Sol Cayo Santa Maria staff and other travellers.
194 questions
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Questions? Get answers from Sol Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good Luck! There are no good rooms. Just so so rooms. Old bedding and cheap mattresses.Bring your own towels.”
 of 5 bubbles robertgH8924BJ, 18 Feb 2017 | Read review
“in the 3000 would be beside the pool or 4000 beside ocean”
 of 5 bubbles dodette89, 16 Feb 2017 | Read review
“Rooms near the beach were a bit better”
 of 5 bubbles solomini2017, 14 Feb 2017 | Read review
“Rooms behind stage seem more upgraded. We were in 1103”
 of 5 bubbles Mikemjw, 4 Feb 2017 | Read review
“Oceanview plus was amazing”
 of 5 bubbles Q6117ATjanetd, 30 Jan 2017 | Read review
5 of 5