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Hotel Playa Cayo Santa Maria

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Traveller (11999)
Pool & Beach (3303)
Room & Suite (1454)
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Overview
  • Excellent50%
  • Very good35%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
“cigar bar”(219 reviews)
“panda rojo”(51 reviews)
“seafood”(366 reviews)
AMENITIES
Internet
Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Free Airport Transportation
4 Star Hotel
All hotel details
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Reviews (7,023)
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3,391 results
Traveller rating
1,593
1,198
408
121
71
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LanguageEnglish
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1,593
1,198
408
121
71
Show reviews that mention
All reviewscigar barpanda rojoseafoodpizzamain poola la cartesthe buschicken fingersthe ice cream barasian restauranthour snack barsanta mariathe customer service managerbeer gardenmain buffetrecommend this resortmobility issues
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1 - 5 of 3,391 reviews
Reviewed today

Our family of 6 adults and 2 children (5 & 6) stayed at the Playa from May 3 - 10, 2018. Would I go back to the Playa? YES .. am I in a hurry to go back to Cuba? no.. The staff are sooo...More

1  Thank Cheyenne G
Reviewed 2 days ago via mobile

Could not say anything bad, the staff were amazing, the resort beautiful. And we really enjoyed the food. We even enjoyed the allacarts. The beach breathtaking as always. The information shared on the bus ride to the resort is always interesting. We’ve been to Cayo...More

2  Thank GotoSantaClaraym
Response from Yaidelis C, Public Relations Manager at Hotel Playa Cayo Santa MariaResponded yesterday

Dear Guest, Greetings from Hotel Playa Cayo Santa Maria. Thank you for your lovely note. I so appreciate you taking the time to share your experience among us. We look forward to seeing you soon. Yours sincerely, Yaidelis Calvo Reyes Customer Service Manager

Reviewed 2 days ago

Stayed at the hotel from may 10 to may 17. The room was in a very bad shape, the shower did not work and looked really rusted, the toilet seat had some weird stains, the bed sheets and towels were stained as well, like they...More

Thank Yelyzaveta L
Response from Yaidelis C, Public Relations Manager at Hotel Playa Cayo Santa MariaResponded yesterday

Dear guest, Greetings from Playa Cayo Santa Maria. We are proud that you have chosen our property to spend your vacation and at the same time I´m really sorry for all the inconveniences during your stay. I took note of your comments in order to...More

Reviewed 6 days ago

I have just returned from my seventh visit to Playa and I can't wait to return again!! I was scheduled to visit in September, the day that Hurricane Irma hit, but was unable to re-schedule my visit until now. I was amazed to see how...More

2  Thank 48Lola48
Response from Yaidelis C, Public Relations Manager at Hotel Playa Cayo Santa MariaResponded 4 days ago

Dear Guest, Greetings from Hotel Playa Cayo Santa Maria Thank you for the great review! We’re so happy you love our hotel and you keep coming back. We work hard to meet expectations like yours, and we’re happy to hear we always hit the mark...More

Reviewed 1 week ago

First time in Cayo Santa Maria. Nice place to stay. Hotel was good size all activities are walking distance. Staff was excellent and extremely friendly and always had a smile on their faces, regardless of the long working hours and issues with some travelers with...More

2  Thank frankvitullo
Response from Yaidelis C, Public Relations Manager at Hotel Playa Cayo Santa MariaResponded 1 week ago

Dear Guest, Greetings from Hotel Playa Cayo Santa María !!! Thanks for the awesome review !!! We work hard to meet expectations like yours, and we’re happy to hear that we hit the mark for you every time and that you keep on choosing us...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Spa
Hotel Amenities
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Spa
Tennis Court
Outdoor pool
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Cayo Santa Maria
#4 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel class
Hotel Style
#2 Luxury Hotel in Cayo Santa Maria
#4 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (11999)
Pool & Beach (3303)
Room & Suite (1454)
Dining (948)
Family and Play Areas (141)
Business Centre & Event Rooms (53)
Questions & Answers
Ask a question
Georgia M
19 May 2018|
AnswerShow all 2 answers
Response from DMoorley |
If you are on Facebook join the group play cays santa Maria resort. It's not the hotels page it's a page set up for people who have been or going to the hotel. A lady posted a photo of the sheet she got when she got their of... More
1
Vote
Georgia M
19 May 2018|
Answer
Response from Tomasz S | Reviewed this property |
Typical excursion offered are: Havana (2 day), Havana (1 day) - bus or plane options, Trinidad (bus, full day), Dolphinarium (3 hours or so), Catamaran Cruise/Dolphinarium (half-day). There are no real local shops nor... More
0
Votes
Room Tips
"To get a quiet room, make sure you are far from the theater where the evening performances take place."
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"The third floor is nice because you can see the water even if you do not have an Ocean View room. We were in..."
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"Buildings 3, 15 and 7 are our favorites. We prefer the 2nd or 3rd floors"
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"Building 5 is very quiet."
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