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Hotel Playa Cayo Santa Maria

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Hotel Playa Cayo Santa Maria
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5,597 Reviews from our TripAdvisor Community

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Showing 2,713: English reviews
A TripAdvisor Member
1 review
3 helpful votes
Reviewed 4 days ago NEWvia mobile

I have been to Cuba many times over the years from Varadero, Santa Clara, Cayo Coco, Havana and Cayo Santa Maria. Stayed at Melia Las Dunas previously at Cayo Santa Maria and thought that was the best hotel but now I have to say Hotel Playa Cayo Santa Maria is the best. All the staff go out of their way...

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3Thank A TripAdvisor Member
Hamilton, Canada
Reviewed 4 days ago NEWvia mobile

We traveled between November 26th - December 3rd, this was our second stay at Playa Cayo Santa Maria and our only regret is that we waited 2 years to go back. We've traveled to Jamaica and Dominican in between our visits and nothing compares to this resort. Yes of course the food is different but we were always full and...

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5Thank 202ErinG
Reviewed 4 days ago NEWvia mobile

We just came back from this hotel.terrific service and hospitality.rooms and hotel very clean. Beach a little rocky but beautiful still the same.Staff excellent and very helpful.The only negative reviews we had was food was not bad.i've seen worse .I believe they should have more variety.The main restaurant where we took our meals their a/c to cold but staff very...

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2Thank Patricia H
Reviewed 5 days ago NEW

Celebrated my 60th birthday at this destination in August and had emailed the hotel several times to make reservations for the evening dinners and especially for my 60th birthday and was always assured that they would take care of everything. It was my second time going to this hotel but the first time with my wife and our 3 children....

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2Thank Hilda D
Saskatoon, Canada
Reviewed 1 week ago NEWvia mobile

I am quite behind on getting this posted, so my sincere apologies to my Cuban family at Hotel Playa! My husband and I stayed in January for one week, our second visit to the Hotel Playa in 9 months (4th visit to Cayo Santa Maria in 18 months). We arrived at the resort in the evening after our usual enjoyable...

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2Thank RedPanda1980
nova scotia
Reviewed 1 week ago NEW

We stayed for our third/fourth week at Playa Cayo Santa Maria November 4 till November 18th. We were located in building 15 with a pool view, but upgraded to an oceanview suite part way during the stay. I'm going to try and keep this to the point, and short. I want to be very clear and honest in our opinions...

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10Thank FundyCoast
London, UK
Reviewed 1 week ago NEWvia mobile

Lovely lovely hotel with amazing rooms. We had a sea view room. The beds were the most comfortable we had in all of Cuba. The bathroom was immaculate which is rare in Cuba. The resort is big with choice of pools. Bars you got the main indoor bat, beach and pool and snack bar. Hotel entertainment wasn't my thing. Only...

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1Thank UKIrishrover
Victoria BC
Reviewed 1 week ago

Our family group of 10 (3 generations) just spent a week here and everyone had a wonderful time. We have stayed at one other all-inclusive in Varadero and this one was way better in every way. The staff were all super friendly, attentive, efficient - nothing was too much trouble. The food was excellent at the buffet, the 24 hour...

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2Thank MartinVictoriaBC
Hamilton, Canada
Reviewed 1 week ago

When we started travelling to Cuba approx. 18 years ago, we were always told to stay away from Cuban-owned resorts & to always pick Spanish-owned resorts. You can imagine our horror & surprise when, on the bus ride to the resort, we were told that Playa Cayo Santa Maria is the only 100% Cuban-owned resort on Cayo Santa Maria. Apprehension...

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2Thank 3terryg
Reviewed 1 week ago via mobile

This was our second trip to this resort. This time we were a party of 10 adults. We had a fabulous time! Marta was excellent. She met us off the bus and arranged our dinners. Noami, the server at the snack bar was awesome. She made us laugh everyday!!! She knew what we wanted every time we ate or ordered...

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2Thank Deborah C
Mareyi G, Director de Relaciones Públicas at Hotel Playa Cayo Santa Maria, responded to this review

Dear guest: Greetings from Playa Cayo Santa Maria. I would like to thank you for choosing our resort for your recent stay in Cayo Santa Maria. We're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Hotel Playa Cayo Santa Maria the next time you're in Cayo Santa Maria. Best...

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Amenities

Highlights
  • Spa
Things to do
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Hotel Playa Cayo Santa Maria

Address: Las Dunas 5 | Cayo Santa Maria, 50100, Cuba (Formerly Hotel Gaviota Cayo Santa Maria)
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: $226 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Playa Cayo Santa Maria 5*
Number of rooms: 769
Hotel Style:
#2 Luxury Hotel in Cayo Santa Maria
#3 Top resorts Hotel in Cayo Santa Maria
#5 Romantic Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Playa Cayo Santa Maria staff and other travellers.
1,219 questions
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Questions? Get answers from Hotel Playa Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“third floor facing the ocean”
 of 5 bubbles 519hildad, 3 Dec 2016 | Read review
“There are oceanfront & ocean view rooms. There are also garden view & pool view rooms, whatever you are comfortable with & can afford.”
 of 5 bubbles 3terryg, 29 Nov 2016 | Read review
“It is possible to upgrade to OpenView rooms with some additional fees”
 of 5 bubbles namaskarji, 28 Nov 2016 | Read review
“If given a choice, take a room on the highest (3rd) floor.”
 of 5 bubbles Belvera, 24 Nov 2016 | Read review
“Email the resort ahead of your dates. The resort customer service are very helpful”
 of 5 bubbles MuskokanBeachBum, 23 Nov 2016 | Read review
5 of 5