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Sanctuary at Grand Memories Santa Maria

Traveller (1223)
Pool & Beach (244)
Traveller (1223)
Pool & Beach (244)
Room & Suite (190)
About
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to Sanctuary at Grand Memories Santa Maria, your Cayo Santa Maria “home away from home.” Sanctuary at Grand Memories Santa Maria aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. Guest rooms include a flat screen TV, air conditioning, and a refrigerator. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests, and Sanctuary at Grand Memories Santa Maria makes getting online easy, with paid internet access. Best of all, Sanctuary at Grand Memories Santa Maria makes it easy to experience many great Cayo Santa Maria attractions like Plaza La Estrella and Plaza Las Dunas, which are some popular malls. Sanctuary at Grand Memories Santa Maria puts the best of Cayo Santa Maria at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Pool
Shuttle Bus Service
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Spa
Airport Transportation
Paid Wifi
Paid Internet
Breakfast included
Dry Cleaning
Tennis Court
Fitness Centre with Gym / Workout Room
Laundry Service
Concierge
Multilingual Staff
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Good to know
HOTEL STYLE
Charming
Mid-range
HOTEL CLASS
Location
Full view
Getting there
Cayo Coco Airport56 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
699Reviews
1,257Photos
241Q+A
100Room tips
Traveller rating
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  • 83
  • 32
  • 22
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Show reviews that mention
I asked Paula one of the managers to thank her incredible staff for the service and friendship they provided to us during our two week stay from Nov. 23rd to Dec. 7th. From the life guard who tirelessly worked to clean the beach, the beach bar and snack shack, the pool bar guys,
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Response from Director_General2018, Director General at Sanctuary at Grand Memories Santa Maria
Responded 2 days ago
Dear Betty and Richard, On behalf of all our staff, we would like to thank you for sharing your experience at our resort with the TripAdvisor readers. Trust me when I say that your review made us really happy. It was a pleasure to have you at home and we are already missing you and looking forward to receiving you again. We work hard everyday to give our usual excellent service and your review is the proof we succeeded in reaching our goals. Moreover, we are proud to know all our staff did such a great job you offer you a very special stay. Thank you very much for choosing us and we hope to see you again soon at your home in paradise for another amazing experience. Warm regards, General Manager
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Went Oct. 21 to 28, 2018 for sister's 60th b.d. The staff were so welcoming and helpful & treated our sister & all 4 of us like princesses. Glendy and Claudia, our 2 Villa Butlers, 4 4 sisters were there Oct. 21 to 28, 2018; beautiful resort, nice in the adults only area, our Bu
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Response from Director_General2018, Director General at Sanctuary at Grand Memories Santa Maria
Responded 5 days ago
Dear Guest, First of all, we would like to thank you for sharing a review about your stay at Sanctuary. It is very nice to know you had such an amazing time with us and that you enjoyed our beach and pool. Moreover, we are very pleasured to hear our staff did such a good job, as customer service is our priority and we like to take care of our guests and make the best Memories of their vacation. Thank you for choosing us and we hope to see you again soon. Warm regards, General Manager
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I stayed here for my second time and both were an amazing experience. The entertainment team by far made my experience so much better. Big shout out to Leyni, Osmany, Lizandra, Wuandy. I will continue to make this my go to cuba resort.
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Response from Director_General2018, Director General at Sanctuary at Grand Memories Santa Maria
Responded 5 days ago
Dear Guest, On behalf of all Sanctuary staff, we would like to give you a huge thank you for providing part of your time to share a review about your stay with us. We are pleased to know we succeeded your expectations and that the entertainment team did the best to offer you a great experience. We will send your regards to Leyni, Osmany, Lizandra and Wandy, they will be very happy to hear about your words. We hope to have the pleasure to welcome you again soon. Thank you for choosing us. Warm regards, General Manager
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Beautifully landscaped grounds with lawns, palm trees and lots of different coloured flowers. Extensive gardens well tended, pathways great for long walks or frequent shuttles if you prefer. Our junior suite was spacious and clean with a large private balcony and great views of t
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Response from Director_General2018, Director General at Sanctuary at Grand Memories Santa Maria
Responded 1 week ago
Dear Yvonne, Thank you for writing a review about your stay with us. We are glad to hear you liked our beautiful grounds. However, we are sad to read there were some things you did not like and might caused you discomfort. Your happiness is our most important goal, consequently your opinion is of great value for us to keep improving and giving an excellent service. That is why we have forwarded it to each department in order to work on the necessary improvements. We sincerely hope to have the opportunity to prove ourselves in the future. Best regards, General Manager
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This is my 15th visit to Cuba and the 4th time at Sanctuary,Grand Memories Santa Maria. I love Cuba and especially this resort, the beach, the pool, the restaurants, the rooms...all of it are the best I've been at and the staff make it a special home away from home.
I totally di
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Response from Director_General2018, Director General at Sanctuary at Grand Memories Santa Maria
Responded 1 week ago
Dear Lynn, Thank you very much for writing such a beautiful review about your amazing experience with us. We are glad and proud to hear you enjoyed every detail and every moment of your stay with us. Thank you for mentioning every person of our staff who took care of you. Your words are a special motivation for the management and staff. It is the best reward after everyday work. Thank you for choosing Sanctuary for your stay in Cuba. We are looking forward to see you soon again for another amazing experience. Warm regards, General Manager
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All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Previous
We are traveling here in February and I wondered if anyone else will be there that likes to play Pickleball? I know there is tennis courts and I wondered if we took sidewalk chalk if we could draw our own line and have a game or two?
We are traveling here January 10th, this will be our first time to Cuba, we went to Dominican last year and had a horrible time with sand fleas and mosquitoes, year before that Jamaica and had zero issues, so I’m wondering what kind of bud spray is best to take with and if they are bad in Cuba like Dominican, that was horrible we were eaten alive and I want to be prepared. Thanks!
Do not go to Cuba. Save yourself.
0 votes
We are traveling here January 10th, this will be our first time to Cuba, we went to Dominican last year and had a horrible time with sand fleas and mosquitoes, year before that Jamaica and had zero issues, so I’m wondering what kind of bud spray is best to take with and if they are bad in Cuba like Dominican, that was horrible we were eaten alive and I want to be prepared. Thanks!
I understand the disco is off the resort, is there a shuttle to get there? How much are drinks when there, is it reasonable?
We just got back from there and it cost $10 to get into the disco we went to and after that the drinks were free because we paid $10. We had one of the guys at our resort that drive the carr to bring us there and we told him to pick us up at a certain time and he did :)
1 vote
What types of bottled or canned beer are available? And are they available throughout the resort at restaurants and bars etc?
Crystal on draft is available everywhere, buccanero in bottles and cans as well as crystal in both are available in the shops in the grand memories lobby. The market has a much larger selection of mixed drinks in bottles and bucanero and crystal in cans.
0 votes
Previous
"Ocean view is building 61, but pool view is nice also."
"The photos of this hotel are NOT what we experienced in person. We were on 3rd floor with NO elevator. I have a knee problem"
"Building 61 has ocen view and building 60 close to beach."
"Ask for the third floor if possible, beautiful sea view"
"58,59,60,61. 3rd floor no bugs. Patio screens are a must."
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PRICE RANGE
USD 138 - USD 297 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanCubaVilla Clara ProvinceCayo Santa Maria
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