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Sol Cayo Guillermo

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Sol Cayo Guillermo
Sol Cayo Guillermo
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3,875 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

This is my third trip to Cuba and I have to say this was the best yet! From start to finish everything was great. We had no complaints as far as food. There was plenty of options for everyone. A'la cart restaurants were great. Our rooms were clean, lots of water, and close to everything. To the gentleman that worked...

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Helpful?
Thank Peggy M
Region of Waterloo, Canada
Reviewed yesterday NEW

Our first time to this property (3 previous to Cayo Coco/Guillermo). Yup... there's a lot to be updated here, but no show stoppers. The only "disappointment" was that our safe didn't work, and when we reported it, were told the likelihood of it being fixed was slim... so he gave us our money back. A bit of an inconvenience, but...

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Thank newbytraveler
Brantford, Canada
Reviewed 3 days ago NEW

We wanted a relaxing beach vacation, and booked the Sol because I have always found it to be reliable for that. We did request a room change because of my husband's knee problems and the room was a good walk from the lobby area. Upon talking to the lovely young lady who handles the public relations, we ( along with...

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Helpful?
Thank Karen77
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Karen77, Thank you very much to have chosen our hotel to spent your holiday, thank you very much to post your comments on tripadvisor, as you have mentioned the staff are determined to make your holiday a great experience, we consider them our asset, our beach too, both (beach & staff) make worth have spent your money in our...

mississauga
Reviewed 4 days ago NEW

Went with a group of 6 family members of various ages (14 - 73) and all of us had a great time at this hotel. We have been to Cuba (as well as many other sunny destinations) more times than one can count and have to say we loved it and would easily return here again. The staff at this...

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Helpful?
2Thank cubad
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear cubad, Just by reading the title of your review we get a perfect portrait of your very much enjoyable holiday experience. I'm agree with you my staff deserve all the credit, they are always the reason of many clients come back over the years, I hope you and your family become in one of them. We will certainly share...

Mississauga, Canada
Reviewed 5 days ago NEWvia mobile

I never write reviwes hwre but this is a must!!! This resort needs to be a 2 star!! Just returned April 16th and I will never go here again! Travelled with my husband and my child met up with another family with 3 kids.. good stuff I would say is that the beach is beautiful!! The food is okey I...

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3Thank 121Tanya
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Tanya, I am truly sorry for falling short of your expectations after reading so many positive reviews on our hotel facilities and services. We read all the comments to our managers and they read it to their staff, that way everybody know what are the opinions of our clients. Thank you for the compliments to the beach, it is...

Edmonton, Canada
Reviewed 1 week ago NEW

Travelled to this resort for the first time and first impressions are everything to me anyways and this resort was such a let down for having such a beautiful beach and even the beach after the expansion is rough there is sea shells and broken ones as well all over and is rough to walk in bare footed only by...

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Helpful?
Thank MikeCanada81
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear MikeCanada81, I feel glad you have taking time to review your experience!!! Thank you very much for let us know your comments and suggestions, they are very welcome and show us the way my clients are enjoying the resort. We have read it to all my team (managers and staff) to work in order to meet ourfuture clients expectations....

Yorkshire, United Kingdom
Reviewed 1 week ago

Have been to this hotel 12+times, it's like coming home. It's our little piece of paradise, and the staff are like our family. Looking forward to our return in September, we are counting down the days.

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Helpful?
1Thank Sandra P
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Loyal Sandra P, So glad to count with clients as loyal as you, they means a world to us. Thank you for coming over this years. We are so pleased to know we have been able to met your expectations and I hope you can keep feeling the magics in your next visits. Our special appreciation for recommending us...

Montreal, Canada
Reviewed 1 week ago

We spent 1 week in Jan.2017 . 1week in march 2014 and 2 weeks in march 2016 another 2 weeks in march 2017. We have been to other hotels over the years, and keep coming back here. Great staff, any problems always solved very fast thanks to Alier and Lupe. Very good breakfast, ( Speedy Gonzales ON THE EGGS )...

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Helpful?
Thank baldwinbill
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear baldwinbill, It’s great have a feedback from our clients because that way we know how we are working, we loved it hear from you and we are so happy to know to have passed a good stance in our hotel. You have perfectly hit the spot when mentioning those who outstand out for you: Yamila, Gonzalez, Lupe, Ariel, Jony,...

Reviewed 1 week ago

We arrived in Sol Cayo Guillermo on the 2nd of April, planning to stay for 4 nights and continue our journey to Varadero, but we got so impressed about the location that we decided to stay 2 nights more. It was not peak season and we felt so welcome for all the team since the very first moment.Clean Rooms, Safe,...

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Helpful?
1Thank Alex M
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Alex, Thank you very much for taking your time to review your experience. It was really good to have met your expectations and we have caught you with our magic since you arrive and make you change your holidays plans. Thank you very much for all your lovely and nice words to the services and for mentioning those people...

Sherbrooke, Canada
Reviewed 1 week ago

The best hôtel for relax familly. The personnel is very good. But the cat is not in the site . Next year is close for rénovation the room. The spectacle is very good. The restaurant is very good. I like hotel

Review collected in partnership with this hotel
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1Thank gilles p
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear gilles p, Thank you so much for reviewing your experience, especially for all your compliments about our facilities and services. Close in 2018 is an information we don't have yet at this moment. If we get the information we will inform it first to all our agencies and we'll do a post on Sol Cayo Guillermo - Cuba facebook...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: $139 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Sol Cayo Guillermo staff and other travellers.
312 questions
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Questions? Get answers from Sol Cayo Guillermo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“700 block close to everything. Great ocean view”
O6274WTpeggym, 22 Apr 2017 | Read review
“Take the room key and go see the room before bringing luggage.”
baldwinbill, 12 Apr 2017 | Read review
“Every Room should be suitable since the whole resort is facing to the beach.”
alexmX9639DS, 12 Apr 2017 | Read review
“The best for relax”
664gillesp, 11 Apr 2017 | Read review
“Some buildings are far from the main area so walking can become an issue. There is only one cart .”
heidrunk2014, 10 Apr 2017 | Read review
5 of 5