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Sol Cayo Guillermo

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Sol Cayo Guillermo
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3,822 Reviews from our TripAdvisor Community

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Showing 2,694: English reviews
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Ottawa, Canada
Reviewed yesterday NEW

Hi , we are glad we had sun and a beautiful beach , our room was excellent with the view. Ok so here is the bad stuff, The cleaners came to our room 1 time in a week to make bed and clean! when I say clean I mean sweep and make the bed . they did not clean toilet...

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1Thank nancy22cowgirl
Hamilton, Canada
Reviewed 2 days ago NEW

I have been to Cuba 4 times now and this resort is by far one of the best. The food was great, the people are amazing and the beaches are spectacular!!!! Make sure you do the Horseback riding (only $10 pesos for an hour)..... If you are looking for a quiet resort for your family vacation, this is the place...

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2Thank samlovescuba2017
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear samlovescuba2017, We are very happy to read that you had a very enjoyable vacation with our team. Thank you very much for your generous comments on your recent stay with us. Thank you very much for posting them on this site and for giving us your opinions about Sol Cayo Guillermo. We truly hope to see you again in...

Frimley, United Kingdom
Reviewed 3 days ago NEW

Personally for me, I really didn't enjoy the hotel whatsoever. I found it grubby and over crowded. The room felt dirty, and I never felt comfortable in there. What miffed me the most was the sports & activities. It didn't matter what we went to do, it was always closed. What I will say though is it's on an incredible...

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2Thank Eveywonder86
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Jason E, Thank you for taking a time to review your recent stay with us. I am truly sorry for falling short of your expectations, please, accept my apologies for failing on providing you with a positive holiday experience. Thank you for your compliments to the beach. We encourage you to come back. It would be a huge pleasure...

saskatoon saskatchewan canada
Reviewed 3 days ago NEW

1) The water is too blue 2) The sand is too white 3) The beach is too long 4) The sun is too warm 5) The drinks are too cold 6) The staff are too helpful, friendly and beautiful Obviously, we did not find too much to complain about :) This is the beach I have been looking for my...

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7Thank tropigirl9
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear tropigirl9, WOW! I loved this comment and the tittle. Thank you very much for your fantastic review. We are very glad to know we have been able to provide you with another fantastic holiday experience. We will certainly share your remarks with the staff, especially with the ones you have been kind enough to mention by name. Your comments...

Cornwall, Canada
Reviewed 4 days ago NEW

We just came back from Sol Cayo Guillermo (March 12-19, 2017). This was our second visit to this resort; we previously visited this resort in March 2016. We booked an Ocean view room this year, and were very happy with the room and the location, we had 2 beds + an extra cot was in our room. The room was...

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1Thank RushFan
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear RushFan, First of all Thank you very much for have choosing us to enjoy your holidays for second time. We have enjoyed reading your comments. Thank you very much for reviewing your positive experiences on this site. It was a pleasure for us to have provided you the magic of Melia Hotels International by Sol Cayo Guillermo. We are...

Ottawa, Canada
Reviewed 5 days ago NEW

This was our first time at Sol Cayo Guillermo and we loved it. The resort is right on the ocean and the atmosphere is wonderful. All the staff are great and the resort seems to cater to young families, so there were lots of kids around that really added to the charm. The beach was so beautiful! The pace at...

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1Thank Paul M
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Paul M, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it, as you said our staff is great! We think they are our asset, beach too, they make the difference and they make worth you have spent your holiday in Sol Cayo Guillermo.Thank you very...

Halifax, nova scotia
Reviewed 6 days ago NEW

We were looking for the ideal resort at the best possible price for a March Break escape for a weather-weary Maritime Canadian family group of eight with a 'kids are free' room price deal at a decent place. We found the perfect place at Sol Cayo Guillermo. Having been to Cuba (Cayo Coco) close to a dozen times, I made...

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8Thank Motormaid125
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Motormaid125, Just by reading the title of your review we get a perfect portrait of your very much enjoyable holiday experience, we hope you can visit us one more time to enjoy our romantic & magic atmosphere, the one you have found & loved in Sol Cayo Guillermo. ) I’m agree with your comments: they are our potential are...

Niagara Falls, Canada
Reviewed 6 days ago NEW

Well this resort has my heart due to the fact I met my husband here in 1999 :) Was vacationing with my brother and met my Cuban lifeguard, and the rest is history. So thru the last 18 years we have come back here and there, most recently 2 stays in February, 1 with my girlfriend for 5 days and...

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2Thank jodivan
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Loyal jodivan, We feel really happy to have clients with your loyalty, thank you very much to review on tripadvisor about your Holidays with us, we are so glad to know you had another great stay us feeling safe with us, in your second home "Your Home away from Home". Sol Cayo Guillermo (staff & managers) miss all the...

Mayobridge, United Kingdom
Reviewed 6 days ago NEW

We went to this hotel in November 2016 (sorry for the delay). We had a wonderful holiday which was made even more memorable by the friendly staff. Our room had everything we needed and it was very spacious with a huge bed. There was a walk in shower which is much better than a bath. There was a fridge, air...

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2Thank BlackpoolSeasiders
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear BlackpoolSeasiders, How much we like to read an opinion like yours, full of recognition and positive comments! It is a pleasure to work for our clients to have experience like the one you describe in your review. We are a hotel composed of workers and executives who give every day the best of us to continue providing excellent service...

Ottawa, Canada
Reviewed 1 week ago

Please do not stay at Sol Cayo Guillermo in Cuba. Very terrifying for us both. Management was useless to us. Staff was fine though pretty much. So we flew in Thursday evening March 2nd 2017 and the couple beside us played full blast music, fought and this went one until Sunday night. So Claude kindly asked them to turn the...

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4Thank maureen2017115
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear maureen2017115, First of all, thank you very much for taking part of your time to write your comments on tripadvisor, we really appreciate it. We follow the procedures as soon as we get the information they were causing troubles. We talked with their agency representative. we talked to them saying they had to behave if no they have to...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: $185 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Sol Cayo Guillermo staff and other travellers.
293 questions
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Questions? Get answers from Sol Cayo Guillermo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1200 section was very nice view of ocean, second floor ,Do NOT go to the 100 section it was dirty and stinky”
 of 5 bubbles nancy22cowgirl, 23 Mar 2017 | Read review
“All the rooms are renovated and very nice. The 900 building is close to everything!”
 of 5 bubbles samlovescuba2017, 22 Mar 2017 | Read review
“Stay out of the 200s”
 of 5 bubbles tropigirl9, 21 Mar 2017 | Read review
“Oceanview rooms are wonderful, but you need to request one in advance and there is an additional charge of 5 CUC per person per day.”
 of 5 bubbles paulmJ5673MA, 19 Mar 2017 | Read review
“Make sure to get a new Westinghouse AC unit! :)”
 of 5 bubbles Motormaid125, 18 Mar 2017 | Read review
5 of 5