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Sol Cayo Guillermo

TripAdvisorUSD 120*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 209*
USD 120*
Great Deal
USD 166*
USD 209*
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Sol Cayo Guillermo
Sol Cayo Guillermo
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3,910 Reviews from our TripAdvisor Community

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Showing 2,755: English reviews
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Tunbridge Wells, England, United Kingdom
Reviewed 2 days ago NEWvia mobile

Just returned from another incredible stay here for the 7th time....of all the hotels in cayo coco and cayo guillermo..this is obviously our favourite and is definitely the best location for the beach...you really get the feeling you are on a desert island in or outside your room unlike other hotels that could actually be anywhere...but at the same time...

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2Thank Max D
Reviewed 5 days ago NEW

Place was run down due to the age of buildings but clean rooms , Staff how ever was amazing , would go back just to see them again . Food was amazing , accept for the bird daily eating from our buffet due door being left open and no AC turned on , or two out of ten units turned...

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Helpful?
Thank tiggerboy36
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear tiggerboy36, Thank you for let us know your first time was amazing and it was in our resort. We feel so happy because we met your expectations. Our special appreciation for recommending us to your family and friends. Please, email us when have rebooked, we will be just too happy to provide you with another fantastic holiday vacation in...

Leicester, United Kingdom
Reviewed 6 days ago NEWvia mobile

We didn't actually stay at the Sol Cayo Guillermo, we stayed at the Sol Cayo Coco. However due to them being Sister Companies, we were allowed to use the facilities that the Sol Cayo Guillermo had to offer. We took the open top bus down to the Sol Cayo Guillermo for 5cuc each and then spent the day there. We...

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Helpful?
Thank sophiemoore27
Hertfordshire, United Kingdom
Reviewed 1 week ago

we stayed here in April as a family. I can honestly say the standard of rooms are totally not acceptable and dangerous. some of plugs sockets were hanging off the walls lights didn't work hair dryer broken Air conditioning not working or very loud so couldn't sleep. Bedding and beds were filthy. Our bed was not changed in the first...

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3Thank unknown863
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear unknown863, Thank you for taking a time to review your recent stay with us. I am truly sorry for falling short of your expectations, please, accept my apologies for failing on providing you with a positive holiday experience. We work in your issues as soon as you reported and it was sad you had to change room more than...

Reviewed 1 week ago via mobile

Well where do I start! Just returned from a two week holiday to the most amazing place I have ever been. Since booking out holiday in January we have followed your Facebook page & got so excited about our holiday and it turned out to be so much better than we ever imagined. Welcomed into the hotel with music &...

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1Thank Sammy19853
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Sammy19853, the most amazing place you have ever been. WOW! Thank you very much for your generous comments on your recent stay with us. We are very glad to know that in spite of our accommodation standards we provided you with a holiday over your expectations. As you wrote we are not perfect but we work in that areas...

Kent, United Kingdom
Reviewed 1 week ago

We returned on Monday from a weeks holiday and had a brilliant time, I really don't understand the negative reviews. Our room was clean and we had a big shower, yes the rooms could be modernised but this adds to the charm. The staff are absolutely outstanding and friendly and helpful. There is always something to find to eat in...

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5Thank shonacherrygall
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear shonacherrygall, Thank you very much for your lovely words in in this positive review. We have enjoyed reding it and we feel very happy to know we have meet your expectations. I recommend you follow us on facebook: Sol Cayo Guillermo - Cuba. We do hope to see you again in the near future; please, email us your preferences...

London, United Kingdom
Reviewed 1 week ago

2nd visit to this hotel in April this year, 1st time in 2013 was fabulous which was why we returned. What a mistake!! Food was sometimes ok, sometimes inedible , with cockroaches running around dining room. Buildings unsafe, poorly lit walkways at night, dilapidated balcony all rotten in places causing it to swing out, a potential death trap. We experienced...

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4Thank MrsGrant2010
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear MrsGrant2010 My deepest apologies for failing on providing you with a positive holiday experience in your second time. We have done new fog plan with new products to eliminate the insects. We are also working in the refurbishing in the rooms and around the resort. We do look forward in the hope of being able to welcome you back...

Kingston-upon-Hull, United Kingdom
Reviewed 2 weeks ago

I traveled to Sol Cayo Guillermo with my husband and our two children aged 4 and 18 months. From reading the reviews we went with an open mind. Our room was in the perfect location for us, we had a bungalow close to the pool and right on the beach meaning the children could play on the grass outside the...

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4Thank emilienewman
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear emilienewman, How much I have enjoyed reading an opinion like yours, full of recognition and positive comments! It is a pleasure to work for our clients to have experience like the one you describe in your review. The most important thing is my staff treat you as you were looking for fixing everything as fast as we could. Glad...

Canvey Island, United Kingdom
Reviewed 2 weeks ago

I came last year and had an excellent time so returned this year, however did not enjoy so much, room was great, cleaners of the room did a great job, food had a lot of variety but the variety was the same day in and day out so soon got boring, beach has lots of sun beds and shades, the...

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Helpful?
4Thank bride2016
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear bride2016, Thank you very much for taking the time to post your comments on this important website. Sorry to read this time wasn't as enjoyable as your last visit. There are always adjustments to be made and your observations and suggestions always help us to do so. We have one an analysis with all my staff because you don't...

Brindisi, Italia
Reviewed 2 weeks ago via mobile

The structure is nice, but the standard for everything there is very low. From food (not good at all), to cleaning, customer care and cocktail selection as well! Furthermore when we were there jacuzzi was not working and they not even had mojito... I would not reccomend.

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4Thank marcobrrr
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear marcobrrr, Thank you very much for posting your review on this site. I am truly sorry for falling short of your expectations after reading so many positive reviews on our hotel facilities and services. I have passed your opinion to my chef. Jacuzzi was working for some weeks but it not working now, we are working in order to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: $136 - $319 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Cayo Guillermo 4*
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Sol Cayo Guillermo staff and other travellers.
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Questions? Get answers from Sol Cayo Guillermo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 606 close to sea/beach and pool”
AnneC976, 6 May 2017 | Read review
“Recommend 2 nd floor for great views-this trip we had 521-loved it”
1000islands2, 1 May 2017 | Read review
“Paper products are hard to come by, so take a box of kleenex. This is something that happens in almost all hotels in Cuba.”
tlabramovitz, 29 Apr 2017 | Read review
“700 block close to everything. Great ocean view”
O6274WTpeggym, 22 Apr 2017 | Read review
“Take the room key and go see the room before bringing luggage.”
baldwinbill, 12 Apr 2017 | Read review
5 of 5
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USD 120* /night
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ElvolineUSD 166
Booking.comUSD 209
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*Disclaimer
Prices are for 1 room, 2 adults
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