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JW Marriott Hotel Macau

Gallery Macau, Estrada da Baia da Nossa Senhora da Esperanca, s/n Cotai, Macau 999078 China
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Traveller (4599)
Room & Suite (1448)
Videos (1)
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About

#19 of 113 hotels in Macau
Location
Cleanliness
Service
Value
Travellers' Choice
World-renowned for its iconic luxury, Asia's largest JW Marriott, JW Marriott Hotel Macau, brings its guests an approachable luxury experience through the richness of authenticity - discovered in the beauty of craftsmanship and delivered with an intuitive response to personal expectations. Set within one of the world's most spectacular entertainment and leisure destinations - Galaxy Macau - our hotel in Macau is a preferred choice among travelers looking for 5-star hotels in Macau near it all.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Water park
Kids stay free
Car park
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Snack bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Full body massage
Head massage
Manicure
Massage
Open-air bath
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Modern
Languages Spoken
English, Chinese, Japanese, Korean
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
2,537Reviews67Q+A100Room tips

Reviews
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혜린 이 wrote a review Today
2 contributions
First of all, thank you to SHARRY for leaving a good memory. Thanks to her kindheartedness, I enjoyed the last night in Macau. Thank you very much for the wonderful pictures and handwritten letters. It will be remembered a lot. The JW Hotel enjoyed the wonderful scenery from the room and the exciting water pool. I am leaving a great memory in Macau
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Safari812199 wrote a review Yesterday
1 contribution
My family stayed at the beautiful JW Marriott hotel from 6th to 11th of April at room 28278. We can't thank enough the excellent service of Yasmine from the front desk. Aside from being knowledgeable with what she is doing, she is like a water that could easily burn down a fire of burst! We would like to also thank Nata from the executive lounge who was always willing to help with our enquiries with a smile. We would also like to thank Ken and Jervin from housekeeping the way they clean our room spotless and well organised! Lastly, thank you to Glen and Ronald. the bell boys , because of them we have come back to Perth Australia hassle free on our journey! They gave us very detailed instruction on how to get to Hongkong international airport by bus! Thank you! Thank you everyone because of you our stay at your hotel will be forever be memorable! We will surely comeback! Continue serving your guests with your highly recommended attitude and you will always be on the top! You all deserve 5 stars!
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Suen L wrote a review Yesterday
1 contribution
We just wanted to take this chance to shout out to every single staff in the executive lounge. Consistently amazing service doesn't happen by accident, it happens on purpose. We are honored to thank Jenny, Victory, Inga, Grace, Sharry, you guys put smile to our stay in your hotel. Me and my family had the warmest welcome and great service there. Traveling with two babies was hard but your hotel made it easier for us by providing all baby amenities we needed. That was very thoughtful. We will definitely come back again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hendy W wrote a review 10 Apr
1 contribution
This is my 1st time staying with my family at jw marriott macau ..The service is really amazing. I will give perfect score for ms.Tiffany at front desk..surely will come again. The information and help given by Ms.tiffany is really helpfull
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Perfect
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 days ago
Dear 482hendyw, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Tiffany. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards, Nicholas Tse General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yj s wrote a review 10 Apr
1 contribution
+1
It was good time in Marriott Hotel. We have a great time, especially exacutive lounge and bar with Ariel and nata and john, sky. They are really kind and I was so happy and enjoy to being here. I want to stay more day and I excited tommorow also, Thank you so much.
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 days ago
Dear 775yjs, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Ariel, John and Sky. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards, Nicholas Tse General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rona B wrote a review 8 Apr
2 contributions
I would like to thank the excellent, friendly and very accommodating service of these lovely people who made our stay at JW Marriott Hotel the best experience! Thank you Chef Gina, Sky, Amy, Sharry, Grace, Armando and John from the Executive Lounge! Paolo from the housekeeping for always leaving our room so clean, Zoilo and Roland, the bellboys who were always willing to help and assist not just us but all the guests they encounter! Kudos everyone! You are the gems that make this hotel worth visiting❤️❤️
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Sneakers or rubber shoes are the best avoid high heeled crocs 🤣
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 days ago
Dear ronab290, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Gina, Sky, Amy, Sharry, Grace, Armando,John, Paolo, Zoilo and Roland. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards, Nicholas Tse General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Suppa-ath Trairatanobhas wrote a review 7 Apr
Thailand80 contributions37 helpful votes
+1
Exceptional Club Lounge experience! Stayed for three days from 19-21 March with my parents in their 70s. We are from Bangkok and had spent the first three very active days in Macau at the Londoner Sheraton. So when we moved to the JW it was a good respite and we intended to take it easy, and the JW met our needs perfectly. The hotel is such a tranquil oasis especially for us who do not gamble and like to take it slow. I was lining up to check in at the main lobby downstairs but once the attendant found out I was Titanium member I was ushered onto the second floor Club Lounge to check in which was swift and we were offered refreshments at check in. As Titanium member, we had access to the exceptional lounge for breakfasts, afternoon tea and dinners. I have to say our entire staycation was heightened and anchored to the lounge experience. The warmth and hospitality we received from Inga and her exceptional team was the highlight of our stay. The team at the lounge work with passion and nothing is ever too much to ask. This shows and comes through because I feel the sincerity and genuineness in their high level of service unlike some other luxury properties I have been to where the service rendered may have been exceptional as well but felt robotic and scripted. My parents and I enjoyed the breakfast and dinner spread in the Club Lounge so much we never left to eat elsewhere! My mother wanted her soy milk warmed/hot. The next day the club lounge attendant remembered her preference and brought warmed soy milk to my mother without having to ask. I wish I remembered her name but she is from the Philippines and was lovely to us during entire stay. We also got a photo taken in the club lounge and got the foldable picture stand as souvenir to remind of our stay. I am already planning my next visit. I hope the management realizes what a gem the team at the Club Lounge is. They delivered exceptional guest experience indeed. Thank you once again Inga and team.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 days ago
Dear gongkiatfunlife, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Inga. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards, Nicholas Tse General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jerry C wrote a review 6 Apr
1 contribution
Wonderful stay with my family. From checking to check out ,Inga and executive lounge team take care of my family. Actually want to stay new W Hotel. However it was best choice we made and met a lot of professional and memorable times. Galaxy complex was too crowded but alot of dining choice as well.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 days ago
Dear jerrycW9946OI, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Inga. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards, Nicholas Tse General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yoyo L wrote a review 5 Apr
1 contribution
i just stayed with my family with 2 kids in this hotel two days ago, this is not my first time to stay in this hotel, however, the service and staff were better then before a lot, especially the front desk staff Eva, she is very kind and helpful, she offered a connecting rooms for me, so that I can take care of my kids easily. Also, she is fully of knowledge about the facilities and answers all my questions effectively. She made me with deeply impression! And this is important because it should be a good start in my journey. Appreciate!
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 4 days ago
Dear yoyol673, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Eva. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards, Nicholas Tse General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Excursion30670619754 wrote a review 3 Apr
1 contribution
Thanks to wonderful staff, especially Jenny, I could spend an unforgettable stay with my parents. When I come back to Macao, I'll definitely stay JW Marriott again. This hotel made me a great memory on Macao. The Resort Deck was amazing, too.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from JW Macau, Guest Services / Front Office at JW Marriott Hotel Macau
Responded 1 week ago
Dear Excursion30670619754, Thank you so much for sharing your experience with JW Marriott Hotel Macau on Trip Advisor. I appreciate your kind comments in recognition of our team’s service, and nice words for Jenny. We feel proud to have such an excellent team to deliver memorable experience for you. We definitely look forward to welcoming you back. Best Regards, Nicholas Tse General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$306 - AU$557 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
1,015
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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JW MARRIOTT HOTEL MACAU (AU$306): 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about JW Marriott Hotel Macau
Which popular attractions are close to JW Marriott Hotel Macau?
Nearby attractions include Casino at Venetian Macao (0.2 km), Eiffel Tower Experience at Parisian Macau (0.4 km), and The Grand Canal Shoppes (0.3 km).
What are some of the property amenities at JW Marriott Hotel Macau?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Hotel Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Macau?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Macau?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to JW Marriott Hotel Macau?
Conveniently located restaurants include Crystal Jade La Mian Xiao Long Bao, Chiado Portuguese Restaurant, and Brasserie at Parisian Macau.
Are there opportunities to exercise at JW Marriott Hotel Macau?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Macau have airport transportation?
Yes, JW Marriott Hotel Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Macau offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at JW Marriott Hotel Macau?
The staff speaks multiple languages, including English, Chinese, Japanese, and Korean.