Rio Hotel & Casino
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Rio Hotel & Casino

Traveller (657)
Dining (19)
Room & Suite (11)

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About

4.0
#46 of 115 hotels in Macau
4.1 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
4.0 of 5 bubbles
Value
Highly coveted hotel with a touch of opulence. Stay in the heart of Macau and experience the local culture. Our hotels spacious rooms and grandeur fittings will make it worth your while. Facilities include a 180 degree view of Macau at our 23rd floor swimming pool and gymnasium, a 24HR Spa & Sauna on 5th floor, a 2 Michelin-starred Cantonese cuisine “CANTON 8” on the 3rd floor and a row of brand new takeaway food shops at our Rio Ground floor mini-food street all at your convenience.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Pool / beach towels
Pool with view
Indoor pool
Restaurant
Breakfast buffet
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Convenience store
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Cable / satellite TV
Walk-in shower
Safe
Telephone
Bottled water
Clothes rack
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, Chinese

Location

Rua de Luis Gonzaga Gomes 33, Macau China
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
Macau Airport
Zhuhai Airport
27.4 km
See all flights
622Reviews55Q+A48Room tips

Reviews
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Detailed Reviews
DianneKamerling wrote a review Feb 2020
Cooroy, Australia
3.0 of 5 bubbles
We were upgraded to a superior room, which was very roomy with double twin beds which were very comfortable, good, clean ensuite. Breakfast was okay, food wise but catered mainly to the Chinese guests, the stations were all over the dining room, so had to really look around to find them all. The dining staff needed to be shown how to smile and welcome their guests. Reception staff were polite and helpful, but the two staff that stood out, was the young man who showed us to our room and also pointed us in the right direction to the Old Town area and the young lady on the door, who explained the shuttle bus system to us. We stayed for 2 nights, didn't go near the Casino area so can't comment on that.
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Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestSVC, Guest Relations Manager at Rio Hotel & Casino
Responded 20 Feb 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. We are delighted to read that you had an nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Rio Management
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jenkle89 wrote a review Jan 2020
Hendaye, France
5.0 of 5 bubbles
We thoroughly enjoyed our 3 night stay here.
Edmund who showed us to our room was extremely helpful and kind and explained everything we needed to know about the room and hotel facilities.
The room was big, confortable and very clean. The breakfast was great with lots of choice. There is a casino in the hotel and a swimming pool too which is a great place to relax after a busy day visiting Macau.
Great value for money in Macau.
The queues for check in and check out were quite long.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestSVC, Guest Relations Manager at Rio Hotel & Casino
Responded 29 Jan 2020
Dear Guest, It is to our honor getting a full 5 star review from you. Each and every day, our staffs in Rio Hotel & Casino is committed to serve and attend to guests needs in every way they can. We are really delighted to hear that you are not just pleased with our services but also with our newly refurbished amenities and felicities. Once again, all our staff from Rio Hotel & Casino gives a BIG thank you for taking your time in giving us such a compliment. We hope that we are able to serve you once again in the near future! Sincerely Rio Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sijomat wrote a review Sept 2023
Dubai, United Arab Emirates
+1
5.0 of 5 bubbles
For some reason, Google shows the hotel closed permanently. The hotel is very much open. In fact we just stayed there last night and it was among the most pleasant one by far . Spacious & clean rooms. Cozy bed & plenty of space around the room, unlike most in Macau. Decent sized bathroom.
Very friendly & professional staff. Check in & check out was a breeze.
Many food joints nearby. A convenience store in the hotel premises & supermarket diagonally across the street to your left, behind a building. MC Donald's a few minutes away.
Lisboa casino is 8-10 minutes walk.
There is a bus stop right at the entrance of the hotel. No 3 takes you to the ferry terminal and St Paul's ruins. What more could we ask for.
Definitely commend the place and will stay when returning to Macau.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
diane charmaine b wrote a review Mar 2022
Macau, China
1.0 of 5 bubbles
upon check in you need to deposit 1000 mop then on check out date they will get 400 mop for cleaning just because they will tell you that the room is dirty! In out side we put all the trash in the garbage bag we collect all the trash in the toilet ang in the areas that have. i booked a suite room for my 2 kids to be more space to move around.then when the house keeping manager check it he says that its dirty! its not our thing to do the sweaping the floor and vaccum really the room we almost clean it.what they want to expect we will sweap the floor? its not out thing anymore!
we know how hard to clean a room so we helped to clean it.but then the house keeping staff insisted that i need to pay 400 mop for it.so i have nothing to do then also the front office staff is not accomodating they dont believe us they just let them to charge me for that and so i pay 400 mop just to go out and get my remaining money in the hotel. me and my husband is so unhappy and we will never recommend this hotel to our friends and families here in macau. we live here for long time and we can say that this is the worst ever hotel and worst employees ever. this is a plan that is the room is not so clean we charge and less in the deposit! i believe this hotel dont change the linens every day and dont clean that much and they dont have enough staff to clean the room properly so they need to do this. all the staff is not good even if you will ask another towel the staff who gave us is ungappy to serve us.. all the staff their is not happy in what they are doing. very bad experience! we will surely not coming back!
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JaRo wrote a review Mar 2022
Macau, China
1.0 of 5 bubbles
Manager Hang very disrespectful,, he said that he don’t care about the guests and it came right out from his mouth. There are lots of rooms having dinner gathering but they are not being notify and only us being charged . That is so unfair! Because we only have dinner and others will leave after 11 but still they go to our room without any warnings and told us that they will charge us. How about the other rooms who was also having dinner gatherings? They did not even bother to check?????? We have talked to other guests in other rooms leaving the hotel and said that they have also dinner gathering in 8th floor but they are not being notified and they are not charged! We left the hotel right in an instant after they notify us to be charged. We have a very bad experience in this hotel and will tell all our friends not to go to this Rio Hotel and will also tell our other co-workers about our very bad experience in your hotel! We will make sure this experience will be passed to all the people we know! And we will make sure that none of us will ever come back to this hotel ever!
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pierre M wrote a review Mar 2023
1.0 of 5 bubbles
Stiff bed, unpleasant staff, no bathrobe, no iron, no sewing kit but cockroaches in the room ....

Had a "garden view"... not really any garden to look at but so be it. there were some small items from the previous occupant such as sim card and other random trash, bed are stiff, one LED was obviously broken, lack of customisability of lighting, more or less nothing in the room, just an empty room in macau.

Previously visited three times between 2009 and 2019, now the fourth and last time.

Manager were unpleasant & rude. they also wanted to charge a lot just to print one page of paper.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jeckie wrote a review Mar 2022
1.0 of 5 bubbles
supervisor Leo is very rude. he don't listen, he is just insisting what he want and think is right even if it's not. The room attendant is also rude and don't follow instructions, we told her to pick up the rubbish in the room but instead she just gave us a rubbish bag and leave. Tho I recommend Ms. Yan of Front Desk she listens and empathize guest's feelings (at least she makes our day at ease)
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
429deanc wrote a review Mar 2023
Malabañas, Philippines
4.0 of 5 bubbles
Very nice hotel for tourists not looking to overpay on luxury rooms. Great size rooms. Very clean and convenient location to local restaurants and shops. Indoor pool nice as well..only negatives includes no shuttle bus and shorter pool opening hours
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Date of stay: March 2023Trip type: Travelled with friends
Room Tip: Check in can be busy so a little later would help
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emmanuel N wrote a review Feb 2020
Sydney, Australia
+1
4.0 of 5 bubbles
I would have given it 5 stars if not for the ridiculous opening hours of the gym/swimming pool. Can you imagine a grand hotel like this and the gym/pool only opens 10am-1pm, and 330pm-930pm.
Many who want a morning work out is absolutely denied! The gym/pool should be opened by 6am! or latest 7am. (sigh, shakes head).
Fortunately, the service personnel in the hotel make up for it. Many filipino workers, and all very polite and hardworking!
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Date of stay: January 2020
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestSVC, Guest Relations Manager at Rio Hotel & Casino
Responded 20 Feb 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. We are delighted to read that you had an nice stay and enjoyed your visit at our hotel and we will refer your advice on the opening hours of pool/gym to our team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Rio Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
magicmansteve1 wrote a review Nov 2023
Toms River, New Jersey
3.0 of 5 bubbles
This Hotel even without the casino is still well taken care of, and comfortable to stay at the only issue with the check and takes a long time. Rooms are clean and maintained. Lobby is very nice. Walking distance to convenience stores. There’s a McDonald’s a block away as well.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zane C asked a question Mar 2024
is there free food
Zane C asked a question Mar 2024
is there free food
Namratha. GR asked a question July 2019
Bangalore District, India
Will we be getting any Indian breakfast in Rio hotel Macau?
Answer from AB
Chennai (Madras), India398 contributions57 helpful votes
No sorry you won’t get Indian food in Rio hotel ...you should manage with omlet , bread , milk ...that’s what we did ...
Answer from GuestSVC
Macau, China
Dear Guest, the breakfast fee is MOP 121.00 per person, thank you!
Answer from GuestSVC
Macau, China
Yes. The front desk is open 24 hours a day!
429deanc wrote a tip Mar 2023
Malabañas, Philippines11 contributions3 helpful votes
4.0 of 5 bubbles
"Check in can be busy so a little later would help"
Read full review
B.Wanderer wrote a tip Dec 2019
Jaipur District, India70 contributions29 helpful votes
5.0 of 5 bubbles
"Choose room on top for better view."
Read full review
wongtravels2020 wrote a tip Nov 2019
California City, California8 contributions20 helpful votes
4.0 of 5 bubbles
"this is not a buget hotel"
Read full review
teecup wrote a tip Nov 2019
Cebu Island, Philippines69 contributions140 helpful votes
5.0 of 5 bubbles
"Request for the family room. Always book direct for the best rates and perks."
Read full review
ashwayne wrote a tip Nov 2019
Chennai (Madras), India1,686 contribution80 helpful votes
5.0 of 5 bubbles
"Higher floors and the family room"
Read full review
Not the right property for you?
There are more places to choose from in the Macau area.
PRICE RANGE
AU$112 - AU$181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门利澳酒店, rio hotel and casino, rio hotel macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
449
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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RIO HOTEL & CASINO (AU$112): 2024 Prices & Reviews (Macau, China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Rio Hotel & Casino
Which popular attractions are close to Rio Hotel & Casino?
Nearby attractions include Guia Lighthouse (0.4 km), Guia Fortress (0.4 km), and St. Dominic's Church (0.4 km).
What are some of the property amenities at Rio Hotel & Casino?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Rio Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Rio Hotel & Casino?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Rio Hotel & Casino?
Yes, a parking garage is available to guests.
What are some restaurants close to Rio Hotel & Casino?
Conveniently located restaurants include LemonCello Gelato, NAAM Thai Restaurant (Grand Lapa, Macau), and Estabelecimento de Comida Portuguesa "Porto Exterior".
Are there opportunities to exercise at Rio Hotel & Casino?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Rio Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Rio Hotel & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Rio Hotel & Casino?
The staff speaks multiple languages, including English and Chinese.
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