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Sofitel Macau At Ponte 16

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#12 of 94 Hotels in Macau
Certificate of Excellence
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Sofitel Macau At Ponte 16
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3,243 Reviews from our TripAdvisor Community

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Showing 2,272: English reviews
Durban, South Africa
Reviewed 28 July 2014

Unforgettable experience in a beautiful hotel. Upon checking in , upgraded to a club room with breathtaking views over the Pearl river. Club room benefits were really nice. Enjoyed the afternoon cocktail hour in the club lounge. The staff in the club lounge were the most courteous and helpful that we experienced in all our travels. Rooms were luxurious and...

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Helpful?
Thank D0ra2204
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear D0ra2204, Thank you for choosing Sofitel Macau at Ponte 16 and for sharing your thoughtful review about your experience. We are glad that you had thoroughly enjoyed your stay with us and were very pleased with the service of our Ambassadors. Guest care is indeed amongst one of our highest priorities and it is always rewarding to receive such...

Hong Kong, China
Reviewed 27 July 2014

Generally speaking, all staff I have encountered were helpful and friendly. Front desk staff took the initiative in suggesting the restaurant for breakfast upon my check-in. The food and beverage staff was able to provide service effectively and efficiently while i was enjoying my breakfast at the cafe. Even the cleaners greeted the guests promptly which it was really impressive...

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Helpful?
Thank cancer1998
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear cancer1998, Thank you for taking the time to write your review on Trip Advisor. It has been a pleasure reading your thoughtful feedback and glad that you had an enjoyable stay at Sofitel Macau at Ponte 16 and that all our Ambassadors made you feel at ease throughout your stay. Thank you for you kind comments and we look...

Perth, Australia
Reviewed 27 July 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank angelonanos12
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Hong Kong, China
Reviewed 26 July 2014

4th time staying here, love this place, nice location and friendly staff, nice evening cocktails and breakfast, will go back again for sure, very in love with the karaoke room in room, we spent whole night in it singing!

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Helpful?
Thank corinneto
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear corrineto, Thank you for choosing Sofitel Macau at Ponte 16 once again and for taking the time to write about your experience. We are pleased to read your comments that you had enjoyed your stay at our hotel and glad that you were delighted with the friendliness of our Ambassadors, the evening cocktails, and the mansion – especially the...

Raichur
Reviewed 25 July 2014 via mobile

Amazing hotel with amazing food have stayed for two nights n I have to admit it was really a wonderful experience with special mention to hotel staff who are exceptionally friendly n helpful.. Club rooms r class apart looking forward to visit again..

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Thank Abhishek456
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Abhishek456, We appreciate your choosing Sofitel Macau at Ponte 16 and for taking the time to share your experience with us. It is a pleasure reading your comments and we are extremely delighted to know that you had an amazing and wonderful experience at our hotel. We look forward to your next visit at Sofitel Macau at Ponte 16....

Australia
Reviewed 24 July 2014

This was a great experience. The Sofitel is a lovely property. We stayed in a Club room on the 16th floor which had fabulous views of the city and also the Pearl River.The club room allowed us access to the club lounge which was great. The staff were particularly good, very friendly and welcoming, the level of service was exceptional....

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Helpful?
Thank roomwithaview44
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear roomwithaview44, Thank you for choosing Sofitel Macau at Ponte 16 and for taking the time to share your experience with us. We are very pleased to know that you had an exceptional experience at our hotel. We appreciate your comments regarding the room, the service provided by our Ambassadors, and the quality of breakfast at Mistral. As you may...

Hong Kong, China
Reviewed 18 July 2014

I would recommend the suite at the Sofitel Hotel in Macau, the suite room was very nice, the club lounge was great, the services was excellent - especially Amelia who assisted me for the booking, nice surprised for the birthday cake. I do not usually write a recommendation even though the hotels and resorts are nice and have a good...

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Helpful?
Thank Tse A
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Tse A, Thank you very much for choosing to stay at Sofitel Macau and for writing your review on Trip Advisor. It is a pleasure to know that you had a great stay with us and heart warming to receive your very positive recommendation of the hotel. We very much appreciate your kind comments. Amelia is also very happy...

Selangor, Malaysia
Reviewed 18 July 2014

Stayed 3 night in end of June. As a accor Platinum member, they have offered an upgrade to the club floor with lounge access, which I pretty much appreciated it.However, we still can't check in at 12pm as the room still not yet ready. Hence, we are invited to the lounge to help ourself for some drinks. The room is...

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Helpful?
Thank Tan K
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Tan K, Thank you for staying at Sofitel Macau at Ponte 16 and for sharing your experience with us. We apologize that you had to wait for the room upon arrival. As you can understand, the hotel is running on high occupancy and early check in is subject to availability of the room upon arrival. On the other hand,...

Hong Kong, China
Reviewed 16 July 2014

We stayed two nights in a luxury Club Sofitel room on the 17th floor with great view on my birthday weekend and wished we can stay longer. From the moment we stepped into the lobby, we were treated with great care. Checked in on my birthday and had a special surprise waiting for us with birthday cake. Check in at...

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Helpful?
Thank Christine L
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear Christine L, A VERY HAPPY belated birthday wishes to you! Although a short two-night stay, we are delighted to know that you enjoyed the little surprise we prepared for your special day and that we were able to make this one a memorable experience for you. It is a pleasure to know that you were extremely pleased with the...

Warsaw, Poland
Reviewed 16 July 2014

I have just got back from 4 days at the Sofitel Macau. It was really very good. I never went for the casino so I can't comment on that aspect of the hotel. I went there for a short break and stayed. In a club room on the 17th floor. The staff were very very good always efficient and cheerful...

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Helpful?
3Thank scookeuk
Kathlene M, Guest Experience Manager at Sofitel Macau At Ponte 16, responded to this review

Dear scookeuk, We do hope you had a safe trip back home. Thank you for choosing Sofitel Macau and for taking the time to share your experience with us. We are delighted to learn that you had a very nice stay – thanks to the Club Ambassadors who never fail to amaze our guests with their very attentive, efficient, and...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lobby Bar
Rendezvous Lobby Bar
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau At Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $141 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sofitel Macau At Ponte 16 4.5*
Number of rooms: 408
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Expedia, Booking.com, Hotels.com, ACCOR, Agoda and Jetsetter so you can book your Sofitel Macau At Ponte 16 reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#12 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau At Ponte 16 staff and other travellers.
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Questions? Get answers from Sofitel Macau At Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for harbour view”
 of 5 bubbles edwina092015, 15 Mar 2017 | Read review
“river facing room on a higher floor”
 of 5 bubbles 603naveend, 6 Mar 2017 | Read review
“Higher floors with seaview”
 of 5 bubbles A1185XUangelc, 25 Feb 2017 | Read review
“breathtaking view on the river”
 of 5 bubbles A8940XQmarier, 18 Feb 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles CrazyUKMan, 4 Feb 2017 | Read review
5 of 5