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Sofitel Macau at Ponte 16

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#13 of 93 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Sofitel Macau at Ponte 16
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3,193 Reviews from our TripAdvisor Community

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Showing 2,238: English reviews
sydney
Reviewed 7 January 2017

We had a large group of 9 people, spread over 4 rooms. We were initially given rooms on the 9th floor, which is a smoking floor. (Mainland Chinese tourists love to smoke) It was only after complaining that we were give rooms on the 13th, 16th & 17th floor. The room on the 17th floor was nice as it was...

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Helpful?
Thank cpr2exs
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear cpr2exs, Greetings from Sofitel Macau, thank you for sharing your feedback on TripAdvisor. Your feedback is very valuable and highly appreciated. We are glad that you and your friends had an enjoyable stay with us. However, I am sorry that there were some points where we couldn't meet your expectations. They have all been shared and discussed with our...

Mumbai (Bombay), India
Reviewed 6 January 2017

Hotel looks ordinary as compared to the other opulent hotels in Macau. But it scores on its location being in the heart of the city. The staff, especially at the concierge were polite and helpful. We were pleasantly upgraded and were helped in making reservations for dining/ shows. The suite room was big and well maintained. Overall a good stay

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Helpful?
Thank Gul28
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Gul28, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback, in particular for our Concierge. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Sydney, Australia
Reviewed 6 January 2017 via mobile

We visited Macau for 3 days to see the city on our first visit. The Sofitel Macau is a very comfortable, clean and modern hotel as you would expect. I would recommend it for anyone wanting to visit Macau, and whose main aim is to see the city rather than gamble. The Sofitel is based on the edge of the...

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Helpful?
Thank DrewAV
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear DrewAV, Thank you for taking the time to share your feedback, it is highly appreciated. I am very happy to read that you have enjoyed your 3 day stay with us and liked our facilities and design. Moreover, thank you for your recommending our hotel to other travelers. We hope to be able to welcome you back soon. Best...

Singapore, Singapore
Reviewed 4 January 2017

Review collected in partnership with Sofitel.com
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1Thank Koon Sang L
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Singapore
Reviewed 4 January 2017

We enjoyed our stay here very much. It's within walking distance to the ruins of St Paul and the older parts of Macau, which is what we were more interested in (though there is a casino on the hotel grounds too). The service and breakfast were great.

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Helpful?
Thank ineedaholiday72
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear ineedaholiday72, We hope you had a great start into the New Year! I am glad to read that you had a comfortable stay enjoyed our service as well as the location of the hotel. Thank you for sharing your feedback with our TripAdvisor community. We hope to welcome you back in the future. Best Regards, Marcelo Sparberg

Hong Kong, China
Reviewed 3 January 2017 via mobile

My in-laws visit Macau regularly and they frequently stay at the Sofitel Ponte 16. Jenny from Front Desk is always polite, courteous, and professional. They always enjoy their stay at this property and will return again.

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1Thank vpwwang
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear vpwwang, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments and compliments for Jenny with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...

Lennox Head, Australia
Reviewed 3 January 2017

Thanks to brilliant service from Nikkole Princess and Lisel from floor 17 checkin we had a most wonderful stay at Ponte 16 Softel. The suite was amazing. The food in the club was fantastic so were the cocktails which just keep coming. You will be treated like royalty at this hotel as attention to detail is very important. The bathrooms...

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Thank 4thtime
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear 4thtime, Greetings from Sofitel Macau At Ponte 16, e very much appreciate your comments regarding your your recent stay with us. It is always a pleasure to receive positive feedback and such great praise. I will share your comments with our team and in particular your compliments for Nikkole, Princess & Liezl. They are indeed a great asset for...

Hong Kong, China
Reviewed 2 January 2017

We've been coming to Macau every year but always stayed in the Cotai area where the newer hotels are. This time we stayed at Sofitel and were quite happy with our choice. We stayed Dec 24-26 and had a lovely Christmas. 1. The reception staff was efficient and friendly. Mary, the staff who checked us in, gave us a corner...

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Helpful?
Thank Ben C
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Dear Ben C, Greetings from Sofitel Macau At Ponte 16 & Happy New Year! Thank you for taking the time to share your detailed feedback on your recent stay. We are glad that you chose Sofitel Macau to spend this year's Christams holiday. Your comments have been shared and discussed with our entire team and are very valuable to us....

Mechelen, Belgium
Reviewed 1 January 2017

I was given an executive room at the rate of a superior one! The room boasted luxury and was extremely large, with a magnificent view over the island of Macau! The room also came with a smartphone to make your stay in Macau even more relaxed! The staff was very friendly and helpful and made me feel like a VIP!...

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Thank diegovanhove
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Bonjour diegovanhove, Greetings from Sofitel Macau At Ponte 16. Thank you for taking the time to share your review with our TripAdvisor community. Your comments have been shared with our team and I can assure you that it is a great source of motivation for all of them. Moreover, I am glad to read that we were able to provide...

Hong Kong, China
Reviewed 1 January 2017 via mobile

Rent a suite (mansion) with two rooms in order to celebrate the new year with another couple. The suite is huge with a big round jacuzzi that has a TV and a big window with city view. We also get to use the executive lounge that serves food most of the time . Food is reasonably good with dim sum,...

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Helpful?
Thank LBBL_Linda
Marcelo S, Guest Experience Manager at Sofitel Macau at Ponte 16, responded to this review

Bonjour LBBL_Linda, Greetings from Sofitel Macau At Ponte 16, we hope you had a great start into 2017! I am delighted to hear that you and your friends decided to spend New Year's Eve at our hotel. Indeed our Mansion rooms are ideal for such occasions and for larger groups or families. It makes us very happy that you enjoyed...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Rendezvous Lounge
Rendezvous Lounge
Cuisines: Bar, European, Cafe
Le Chinois
Le Chinois
Cuisines: Chinese, Asian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 

Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Region: China > Macau
Price Range: $144 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel
Hotel Style:
#2 Business Hotel in Macau
#9 Family Hotel in Macau
#10 Romantic Hotel in Macau
#13 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Macau at Ponte 16 staff and other travellers.
29 questions
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Questions? Get answers from Sofitel Macau at Ponte 16 staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“breathtaking view on the river”
 of 5 bubbles A8940XQmarier, 18 Feb 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles CrazyUKMan, 4 Feb 2017 | Read review
“Waterfront side might give you more beautiful view”
  • City view from our window
 of 5 bubbles Handoko, 31 Jan 2017 | Read review
“The views from all the rooms are fantastic.”
 of 5 bubbles lindae989, 25 Jan 2017 | Read review
“Both sides of the hotels have great views”
 of 5 bubbles Up1ntheair, 23 Jan 2017 | Read review
5 of 5