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Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
River View
Languages Spoken
English, Chinese, Filipino
Location
Rua do Visconde Paco de Arcos, Macau 0 China
Name/address in local language
Sofitel Macau At Ponte 16
6,797 reviews
Getting there
Great for walkers
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Sofitel Macau At Ponte 16 is often celebrated for its exceptional service and elegant atmosphere, with guests lauding the attentive staff and luxurious, well-maintained rooms. The hotel boasts a strategic location favored by those seeking cultural experiences, and many reviewers appreciate the comprehensive amenities, including a praised club lounge and fitness facilities.
While some travelers mention the rooms can feel a bit dated or small, the overall cleanliness and comfort are consistently upheld. Despite a few downsides, the hotel is generally considered to provide good value.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
World-class
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This was a very pleasant stay away from the main Casino district (Taipa) in Macau, and our family loved it. Here are a few highlights:
After booking, I sent an email to the hotel, but there was no reply for 48 hours.
When inquired through Trip.com, despite the booking being with Club Millesime, the initial response was that there was no access to the lounge. However, upon further inquiry, lounge access was confirmed (it felt like an obligation).
Reaching the hotel by taxi from HZMB port is approximately a 30-minute ride costing 120 HKD. Upon arrival, we found that the hotel offers a bus service from the port every 30 minutes—details of which were missing on their website.
The check-in experience was smooth with no delays or unnecessary questions.
A pleasant surprise was the level of English-speaking staff at the hotel. We always found someone to talk to and get the required information.
Club Millesime (Lounge - L17) is available for food three times a day: Afternoon High Tea, Late Evening Happy Hours, and Morning Breakfast. Though the food options are limited (especially for vegetarians), we found the lounge enjoyable.
The lounge had about 30% of the items available at the restaurant breakfast.
We were initially worried about vegetarian options, but to our surprise, there were plenty to choose from. While the Indian dishes like Naan and Daal weren't the best, they were still acceptable.
We explored the old city opposite the hotel in the afternoon, and it was a wonderful experience. We visited the Fort and Wall and possibly some of the best narrow streets in the world.
The rooms were good, offering comfortable sleep and nice TV options, though the TV speakers were poor while watching movies.
Sofitel is working hard on environmental initiatives, which is evident throughout the room. There are no plastic bottles, no loose items for toothpaste, lotion, shampoo, comb, etc.
The morning breakfast at L6 was good with a wide spread, and many items were fresh. During the holiday period, you may need to wait for a while. There were a few vegetarian options for breakfast.
I also enjoyed the fried rice and noodles available at breakfast.
During the holiday season, it took a while to get a table due to the crowd. I wish they had extended the seating time to accommodate the high number of guests.
The checkout process was very easy.
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Date of stay: December 2024
Value
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Trip type: Travelled with family
Room Tip:This is close to Old city of Macau and it is wonderful location if you are not into Gambling
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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My family and I checked into the hotel on the 12th floor on August 2nd. The housekeeper named Bryan is really kind and attentive. The room is kept very clean every day. He is kind and courteous to the guests and responds to their requests. I have an elderly person who often asks for towels to be changed and tea bags to be added. Distilled water. In addition, because I have a mysophobia, I have been asked to change the pillowcases of all the beds in the room every day for a few days. I personally feel embarrassed and it is a bit excessive, but they did not tire of it and made us happy. The feeling of being a VIP makes this trip more complete☺️👍 I will choose this hotel next time I come to Macau! I would like to use this text to give some praise to him and the hotel!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I visited in November with a 1-year-old baby and stayed in the executive room. When my family arrived in the lobby, the staff confirmed my name and escorted me to the executive lounge on the 17th floor. When I tried to check in, Kyle and Russell told me that if I was enjoying afternoon tea with my family in the lounge, they would check me in. Thanks to them, my family was able to start an enjoyable trip to Macau watching the grand lisboa. My baby is so young that she often drops her food or fork. So we were worry when we visit the executive lounge. However, this place was unlike any other place. Ann, Doris, and Claudia were meticulous to ensure that my baby and I fully enjoyed afternoon tea and happy hour, and immediately prepared something new as soon as my baby dropped any food or utensils. Also, they waited nearby to talk to my baby so she wouldn't get tired of it while we were eating. I went to many five-star hotels with my baby, but this was the first time I had such a humane hospitality. Thank you again to the Sofitel staff for giving my family the best experience.
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Date of stay: November 2024
Value
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Trip type: Travelled with family
Room Tip:The executive lounge is very good. We encourage you to book a room with that benefit.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 adults 1 child staying in the presidential suite, calling for more than 6 large towels, she did not know if I say: "Down, the towel is so cool, so ordinary wild would not know or not?" The hotel staff answered, yes I help you check scare
until 12 a.m. at night The toilet of the room opposite the owner's room is flooded Not feeling good.
Lounge service is lacking, no one arranged to sit in, to go after the full, and then the people who entered the room is no longer in place, it is like going to tea restaurant so ask me if there are no people who sit, because the entrepreneurs go out to eat, so I answer yes, the people who ask are embarrassed, the people who ask are embarrassed.
When check out, you should ask the scary situation to worry about scare, absolutely no...
Lycheon Yahoo Diamond Member
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Review collected in partnership with Accorhotels.com
Automatically translated
Date of stay: October 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sofitel at Ponte 16 comes highly recommended for its exceptional service, with many guests commending the staff for their friendly and efficient manner. Especially to Ms. Jasmine from the front desk who took care of my booking. Thank you very much!
My stay here exceeded my expectations. I was upgraded to a beautiful MJ mansion and had a little birthday cake delivered for me in my room. The sauna, jacuzzi and KTV bar really amazed me. Awesome!
The service by the filipino staff was incredible. He was there to deliver my requests quickly. He made sure I had everything I needed and was very polite and friendly. All staff at this hotel did an outstanding job and I am just so impressed with everything. They pay attention to the smaller details and the room includes everything you could possibly need and more. The cleanliness of the hotel is another standout feature, with travelers consistently acknowledging the well-kept rooms and public spaces.
Thank you to the wonderful team at Sofitel Macau, I can't wait to come visit again.
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am very pleased with the service in Sofitel ponte 16, the hotel is very well maintained, i always come here whenever i visited Macau. The hospitality is very great. Mr. Reine Rose in the 1st floor lobby bar is very helpful and supee kind to me and my mother who wants to drink, he give me the snacks and drink, the taste of the drink is superb 😍. He event teach me how to go back to hongkong, and introduce to many great places, feels very welcome here and meet old friends, i will definetely come back here and say hi to him again. Also Mr. Rene from the room service is very kind,he notice i bring my son here and he directly give me the toothbrush and slipper for kids. Its really a pleasure stay in Sofitel ponte 16, thankyou once again Mr Reine Rose and Mr Renee for the great hospitality.
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Date of stay: January 2025
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sofitel lunch buffet, their staff so nice! From the long elevator to the Sofitel Hotel, I feel that the decoration is brilliant, and the instructions of the restaurant are also very clear! It is very convenient and quick to find the location of the buffet. Every time after eating, the waiter helps to clean up the dishes and chopsticks quickly. Very good and satisfied.
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Date of stay: June 2024
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Trip type: Travelled with friends
Room Tip:No
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A group of six people had lunch at the Macau Sixteen Pulu Xuanhua. The environment of this restaurant is indeed very attractive! The place is spacious and bright, with large glass windows, so we can enjoy the beautiful scenery of Macau while dining, which is a real pleasure.
Let’s start with two dishes: 15-year-old tangerine peel honey-glazed barbecued pork ~ semi-fat and lean barbecued pork, sweet and delicious, soft and delicious, with a chewy texture;
Crispy-skinned roast goose made using ancient methods - plump and thick meat, crispy on the outside and tender on the inside. The meat is fresh and smooth, fragrant and delicious.
Each person chooses a dim sum of his own~ oyster barbecued pork buns, original dragon shrimp dumplings, shrimp and crab roe siomai, seafood dumplings with assorted mushrooms and scallops, flavored sausage rolls, and Guima Zhitu roasted treasure rolls. Each dim sum has its own characteristics. It's delicious, but I like the Guima Zhi Dou Bao Roll the most, it's crispy and chewy.
After finishing the snack, I ordered braised tofu and pork belly. The braised tofu was fried very fragrant, and the pork belly was just right. It was steaming hot when served, doubling the flavor.
Xiang Ge’s Fujian Risotto is a dish with plenty of ingredients. All the ingredients are fresh and the taste is very clear. It is suitable for all ages.
In general, all the food is steaming hot when served on the counter, which represents the freshness, deliciousness and care of the chef.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After a lovely experience at the Sofitel Dubai Downtown last year, we were really looking forward to our 03 night stay here. I had specifically booked a river facing room with the Club Millesime service with certain expectations but I must say that this hotel fell short of it.
We landed at Hong Kong and then took the bus from the HKIA to Macau via the HKZM Bridge. We then took the complimentary hotel shuttle from the Macau border to the hotel and we were surprised that we had to handle our luggage ourselves while boarding the bus and shockingly had to remove our luggage ourselves from the bus on reaching the hotel porch. It is only once you enter the hotel lobby that the team will offer help. I found this to be ridiculous for a hotel of this star rating.
The check-in was smooth at the Club Millesime Lounge and the rooms was pretty decent. I personally found the room and especially the bathroom to be much smaller that the standard size in other hotels. The Buffet breakfast spread is mostly suited to the local taste and other than eggs, there were no options for foreign guests. Another thing we noticed is that they are in a super hurry to clear the buffet as soon as the time is up which I found odd. For the limited time we spent in the hotel as we were mostly out exploring the city; service is not very friendly and you require to demand basic service at times like water in the restaurant. We personally did not find the staff very courteous friendly or approachable.
Another heads up for foreign guests is that there is no bidet in the washrooms which can be inconvenient. This is really something that the hotel must consider implementing.
Except for the separate check-in & check-out at the Club Millesime Lounge, there was nothing special we experienced at this hotel for the price paid.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Sofitel, Other at Sofitel Macau At Ponte 16
Responded 12 Dec 2024
Dear Respect Guest, Thank you for taking the time to tell us about your experience at the Sofitel Macau at Ponte 16. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Macau at Ponte 16
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in a river front room (city view is probably more interesting) and the room was very spacious, comfortable and of quality. One of the best beds I have slept on. The buffet breakfast was amazing. So much to choose from, and the quality was exceptional. Also took advantage of the Club Millésime which provided great evening meals, drinks and service. The spa was also excellent. All around, I have nothing to complain about, I am just grateful to the great staff who made my stay so pleasant. Location is a tough one. It really depends on what you want to do and see. For me, I really liked the location, as it was close to the authentic old town and an easy walk to most sights. Taxi to other parts of the island was easy and not expensive. However, if you want to be close to the casino hustle and bustle, you may not like the location. Overall, as an ALL member, I found the inclusions and service exceptional, and it really resembles what one would expect if staying at a SOFITEL.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Faversham, United Kingdom90 contributions53 helpful votes
Hi Natalie, yes. I arrived by ferry from HKIA and when you get off the ferry there are loads of signs directing you to shuttle stops for your hotel. Almost every hotel will have free shuttles and you just need to look for the hotel sign for shuttle. A bit of a walk though along a long cover walkway to get to the little shuttle bus. The Sofitel bus is a purple minibus.
There are more places to choose from in the Macau area.
PRICE RANGE
AU$185 - AU$370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门十六浦酒店, 澳门十六浦, 索菲特十六浦, sofitel macau at ponte 16 hotel macau, sofitel ponte 16, macau peninsula sofitel
LOCATION
ChinaMacau
NUMBER OF ROOMS
408
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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