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Grand Emperor Hotel

Ctrip.comUSD 103*
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#23 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 176*
USD 103*
Great Deal
USD 176*
USD 176*
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Grand Emperor Hotel
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413 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Macau, China
Reviewed 5 days ago NEW

The room is very clean and luxurious. we will sure come back again. Will recommend my brother to come too. The hotel also provide a phone set that we can contact my friends in Macau city with our hotel room contact. Very thoughtful service.

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Helpful?
Thank serenessw
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear serenessw, Thank you for your amazing review of the Grand Emperor Hotel. It is always a pleasure for our team to create a comfortable enviroment for our guests, and we hope to have you and your brother again with us on your next visit to Macau. Yours sincerely, Jenny Guest Service Manager

Hong Kong, China
Reviewed 1 week ago

Grand Emperor Hotel is perfect for the equipment! The Hotel Lobby is Resplendent let me enjoy to night.Apartment was so big and The rooms device was good for another hotel looks like Combing.Breakfast is delicious than another hotals.

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Helpful?
Thank Manman N
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear valued guest, Thank you for your great review of the Grand Emperor Hotel. It is always a pleasure for our team to create a comfortable enviroment for our guests, and we hope to have you again with us on your next visit to Macau.

Singapore, Singapore
Reviewed 1 week ago via mobile

I had chosen this hotel for its strategic location in the Macau peninsula as the main tourist attractions e.g. Ruins of St. Paul's and Senado Square are within a 10 minutes' walking distance away. There is a shopping mall, New Yaohan, just next to it. Even though the hotel exterior looks too ostentatious, I had enjoyed my stay. The room...

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Helpful?
Thank hello_there10
Jenny Z, 客戶關係經理 at Grand Emperor Hotel, responded to this review

Dear Guest, Thank you for taking your time to leave a valuable review. It was with great pleasure to learn that you had a very enjoyable stay with us, and that our services, staff and room met your expectations. Thank you for choosing the Grand Emperor Hotel and we look forward to welcoming you back soon. Yours sincerely, Jenny Guest...

Hong Kong, China
Reviewed 2 weeks ago

Some of the hotel staffs are experienced but some of them seem lacking enough experience, who did show their hesitation when we were served. Besides, it would be better if there are hotel staffs sending customers to their room and carrying luggage for them. The hotel room is quite nice. Nice decoration, clean environment and enough space.

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Thank lovelove2017
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear lovelove2017, Thank you for choosing the Grand Emperor Hotel during your recent visit in Macau. I was however disappointed that you felt our service wasn't as outstanding as you had so rightly expected. Therefore, we would like you to share more information with us and we will update your preference in our guest profile for future reference. I have...

Hong Kong, China
Reviewed 2 weeks ago

If the breakfast would be improved, it would be good for my trip.The whole service is good and the staffs are nice. I think that the duration of hotel can extend one day by charge additional amount of 400 to 500 dollar is attractive to me

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Thank nickmo0923
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear guest, Thank you for sharing your feedback with us . We appreciate your kind comments and hope to welcome you back in the future. Kind regards Jenny Guest Service Manager

Hong Kong, China
Reviewed 3 weeks ago

The room ,the buffet breakfast and the spa center are great. There is a smartphone provided with data and local calls. The hotel is near the attractions. The only thing to improve is the staff's Cantonese. If the television in the room is high definition, the overall experience in Grand Emperor Hotel will be better.

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Helpful?
Thank karriec813
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear karriec813, Thank you for sharing your feedback with us and we are glad that you benefit from our convenient location, Spa and handy phone service. We appreciate your kind comments and hope to welcome you back in the future. Kind regards Jenny Guest Service Manager

Melbourne
Reviewed 3 weeks ago via mobile

This hotel may be very sparkly outside, but it is modern, spacious and lux inside. A contemporary mix of Chinese and western decor, the family room we had was huge, bright, beautifully fitted out and had everything we needed. Midday check out is standard and allows you to enjoy the delicious buffet breakfast at a leisurely pace. Central location and...

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Helpful?
Thank GenMelbourne
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear GenMelbourne, Thank you for taking your time to leave a valuable review. It was with great pleasure to learn that you and your family had a very enjoyable stay with us, and that our services, staff and room met your expectations. Thank you for choosing the Grand Emperor Hotel and we look forward to welcoming you back soon. Yours...

Hong Kong, China
Reviewed 3 weeks ago

Travelling to Macau with my frd to celebrate my birthday. This is my first time to stay at Emperor Grand Hotel. Location is very good and easy access to tourist spots such as The Ruins of St. Paul's. Shuttle bus travel to and from ferry terminal frequently. Hotel has arranged red wine with a birthday cake to celebrate my birthday,...

Review collected in partnership with this hotel
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Helpful?
Thank annielwc
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear annielwc, Thank you for choosing the Grand Emperor Hotel during your recent visit in Macau. We could feel that you enjoyed every single moment of your stay here. And thank you for sharing such a comprehensive review with us on Tripadvisor. It is always rewarding to receive such encouraging comments, as it helps to motivate our staff to strive...

Brisbane, Australia
Reviewed 3 weeks ago

very good value for money in this luxurious well presented and well positioned hotel. will give a touch of opulence to your stay in Macao. The efficient and friendly staff will give you that extra feeling of happiness. I had a very positive experience.

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Helpful?
Thank miguelscarlo
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear miguelscarlo, Thank you for taking your time to leave a valuable review. We were pleased to learn that you enjoyed your stay with us. Please do not hesitate to contact us directly on guestservice@grandemperor.com if I can be of any assistance for your future reservations. Thank you again and I hope to see you back again! Yours sincerely, Jenny...

Croydon, United Kingdom
Reviewed 3 weeks ago

Second time we had stay at the hotel. The staff were friendly and helpful. The room were clean and well kept. The hotel has lots of shop surround it so it was easy to get stuff for my kids and for my self. The travelling in and out was easy as there is a lot of transport outside of the...

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Helpful?
Thank MamaLeong
Jenny Z, Guest Relations Manager at Grand Emperor Hotel, responded to this review

Dear MamaLeong, Thank you for sharing such a comprehensive review with us on Tripadvisor. It was with great pleasure to learn that you and your family had a very enjoyable stay with us, and that our services, staff, facilities and in-room amenities met your expectations. It is always rewarding to receive such encouraging comments, as it helps to motivate our...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Food & drink at the hotel
Royal Kitchen
Royal Kitchen
Cuisines: Seafood, International, Barbecue, Diner
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Babysitting

Additional Information about Grand Emperor Hotel

Address: No.288 Avenida Comercial De Macau, Macau, China
Region: China > Macau
Price Range: $168 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Emperor Hotel 4*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Expedia, Travelocity, Hotels.com and TripOnline SA so you can book your Grand Emperor Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Emperor Macau
Hotel Grand Emperor
Hotel Style:
#10 Casino Hotel in Macau
#14 Spa Hotel in Macau
#17 Romantic Hotel in Macau
#18 Family Hotel in Macau
#22 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Grand Emperor Hotel staff and other travellers.
11 questions
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Questions? Get answers from Grand Emperor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room is big and services are well”
manmann2015, 20 Apr 2017 | Read review
“Try to get as high as possible.”
639rudyb, 26 Oct 2016 | Read review
“Well presented hotel.”
731maryn, 14 Sep 2016 | Read review
“We were on 17th floor, the only non-smoking floor of the whole hotel. Somehow they adhere strictly to this non-smoking rule.”
nippycissy, 22 Aug 2016 | Read review
“avoid rooms ending with 01 02 03, 32 33 34, no view at all”
PanS3, 28 Jan 2016 | Read review
5 of 5
Ctrip.com
USD 103* /night
View Deal
Booking.comUSD 176
TravelocityUSD 176
Expedia.comUSD 176
View all 5 deals
*Disclaimer
Prices are for 1 room, 2 adults
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