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Hotel Royal Macau

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No.2-4 Estrada da Vitoria, Macau China
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Traveller (1216)
Room & Suite (697)
Dining (193)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#37 of 125 hotels in Macau
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Royal Macau is an elegant hotel situated on Estrada da Vitória near the centre of Macau at the foot of the city's legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travellers, Hotel Royal Macau offers a heaven of comfort and serenity in one of Asia's most exciting cities. Hotel Royal Macau sits on the doorstep of the Guia Lighthouse, site of the first lighthouse on the Chinese coast. Within walking distance, guests of the hotel can reach Ruins of St Paul's, Vasco da Gama Monument and many other attractions in Macau. Hong Kong is only an hour away, and the Border Gate in Zhuhai is only 15-minute drive away. Well equipped with a fitness centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, Hotel Royal Macau presents the highest standards in all areas of accommodation and service. Every guest room at the hotel is beautifully appointed, using the finest furnishings in an innovative style, to create an atmosphere of contemporary luxury. Visitors who appreciate fine dining will be well catered for by the restaurants at Hotel Royal Macau. Catalpa Garden is the home of authentic Shanghai cuisine, and four individual rooms are available for the ultimate private dining experience. The hotel's FADO Portuguese restaurant features dishes from an award-winning chef who consistently delights diners with stylish Portuguese food. Royal Bakery's pastry teams are dedicated to producing delectable cakes and pastries in over 100 different flavours. Adjacent to it, Lobby Lounge is an ideal place to meet for an afternoon tea, a glass of champagne, a piece of cake, or even weekend tea buffets. Hotel Royal Macau is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success. Guests' comfort is always our top priority! It is our pleasure to offer assistance and information to make your experience at Hotel Royal Macau a pleasant one. Please do not hesitate to send us any enquiry or feedback by completing the form below. Our hotel representative will contact you shortly.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Babysitting
Free shuttle or taxi services
Wifi
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Chinese, Filipino, Korean and 1 more
1540Reviews42Q+A100Room tips
Traveller rating
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Popular mentions
Jareena M wrote a review 5 Jan
1 contribution
Nice Hotel, Excellent Service and Warm Hearted Staff-Ms. Maelene from the Reception were extremely accomodating.. She even allow Us to checkin Early even on a Holiday Period and giving a Room with a good View to Enjoy and Celebrate New Year. Well Recommended..keep it up..
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Date of stay: December 2021Trip type: Travelled with friends
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Response from Royal Macau Hotel, Other at Hotel Royal Macau
Responded 1 week ago
Dear guest, Thank you for taking the time to share your review with us. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our warm service. We constantly refurbish our guest room and replacing new furniture to ensure a more comfortable and satisfying experience. We are located in the centre of Macau, with close proximity to many tourist attractions and historic world heritage sites around us. Our friendly concierge team is always at your service to update about the latest local transportation tips. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you and your family in Macau soon! Yours sincerely, Hotel Royal Macau
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j.22 wrote a review Dec 2021
Macau, China1 contribution3 helpful votes
Worst experience i had so far,due to their receptionist, room attendant and pool attendant, that I think werent properly oriented or briefed on their respective job. Guest should be treated equally and should feel comfortable during the stay. Upon our arrival (december 9, 3:30pm) we were approached by a filipino staff and assist us, his name is ROY ( good service). Me and my friends of course went to the reception area to check our booking, and there SHE is (receptionist) . I know you are just doing your job and following hotel protocols, but please treat your guest with respect (discrimination), this is not our first time in a hotel, in fact we’ve been in a luxurious hotel and even had a de luxe room, so we know what are the DO’s and DONT’S. So please improve your service (receptionist) and be courteous. On our way to our respective room (connecting) the room wasnt prepared yet, (other room) so we waited to the avalable one until the other is done. It was understandble though. And so forth, unfortunately the connecting room was locked accidentaly ( key on the connecting room wasnt provided/issued to us) . Of course you need a key to access the electricity, so we use the another key card, but as said the door in the connecting room accidentaly shuts, so our key was on the other room and we dont have spare, so we called the room attendant to help us. The attendant arrive and i was suprised on how she talked and approach us (that is around 4-4:40pm). She told us this, “who locked this?!” “why?!” While we are explaining what happen, she gave us a pissed look. I dont like the tone of her voice and even her expressions, unpleasant and rude. And another thing happen in our room is the air conditioned, so we call again. Imagine staying in a hotel without air-condition and being treated like that?? Are you gonna be happy and comfortable? And next day (december 10, around 10am) in the pool, there was this chinese pool attendant telling us to leave, we ask her why ( we know how to speak cantonese) she said there was a chinese guest complains that one of my colleague is not wearing proper swimwear, I myself was pissed because upon our arrival at the pool, the pool receptionist did not even complain at all on our swimwear, so we know we are wearing proper swimwear, so why?! DISCRIMINATION? We paid the same as the chinese guest is. Isnt it your job also includes that your guest shouldnt feel humiliated or discriminated? We are even at the corner of the pool, so we are not crowding it out. I am writing this to help you improve and be aware on the service that you are providing on your guest. Guest should be treated with respect and equally ( even what race he/she was).
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Date of stay: December 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Royal Macau Hotel, Other at Hotel Royal Macau
Responded 1 week ago
Dear Go20291111003, Thank you for sharing your comment with us on Tripadvisor. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We wanted to thank you for sharing your experience, which I wish to assure you it is definitely not in keeping with our hotel standards. In addition, we would like to stress that following your initial feedback we have initiated a series of refresher training for the staff. And,We apologize for the air conditioning problem and your experience. We have communicated with the Engineering Department on your questions, and we must fulfill the Huangdu Hotel's commitment to considerate service. We do look forward to welcoming you back in Macau and the opportunity to redeem ourselves. Your compliments are encouraging to our staff and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau
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Kristin S wrote a review Dec 2021
Macau, China1 contribution2 helpful votes
We choose this hotel to try if it nive hotel of other hotel that we stay but........ the recepcionist the filipina name MYLENE, was very rude and arrogant...... but Mr. Roy is nice staff and also in the pool attendant but the chinese cleaner there she discremanate us
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Date of stay: December 2021Trip type: Travelled with friends
Room Tip: Please serve your guest equality
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2 Helpful votes
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Response from Royal Macau Hotel, Other at Hotel Royal Macau
Responded 1 week ago
Dear guest, Thank you for taking the time to share your review with us. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We are delighted to know that you are satisfied with our warm service. We constantly refurbish our guest room and replacing new furniture to ensure a more comfortable and satisfying experience. We are located in the centre of Macau, with close proximity to many tourist attractions and historic world heritage sites around us. Our friendly concierge team is always at your service to update about the latest local transportation tips. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you and your family in Macau soon! Yours sincerely, Hotel Royal Macau
Read more
Kamil Camper wrote a review July 2021
Macau, China10 contributions
Nice hotel. My wife and I really enjoy our stay here. View from our room was just fantastic. All request was given to us. All staff are friendly and kind. Special thanks to the bellman who assisted us, forgot to get his name. They follow government policy for declaration code. Surely we will come back again.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Royal Macau Hotel, General Manager at Hotel Royal Macau
Responded 7 Oct 2021
Dear guest, Thank you for staying with us during your journey in Macau. Being the first 5-star hotel in Macau, proving impeccable customer service is always our priority. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon! Your sincerely, Hotel Royal Macau
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jeff wrote a review July 2021
1 contribution1 helpful vote
this hotel are very discusting specially the chinese manager name sparky he is very rude he is no respect to the guest ,,,they dont know how to properly treat the guest ...i will not recommend this hotel to anyone it a serious waste,, the staff not train well
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Date of stay: July 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Royal Macau Hotel, Other at Hotel Royal Macau
Responded 4 weeks ago
Dear guest, Thank you for sharing your comment with us on Tripadvisor. Being the first 5-star hotel in Macau, providing impeccable hotel experience at affordable prices is always our mission. We wanted to thank you for sharing your experience, which I wish to assure you it is definitely not in keeping with our hotel standards. In addition we would like to stress that following your initial feedback we have initiated a series of refresher training for front desk staff. We do look forward to welcoming you back in Macau and the opportunity to redeem ourselves. Your compliments are encouraging to our staff, and motivate us to improve ourselves every day. We look forward to welcoming you again soon. Yours sincerely, Hotel Royal Macau
Read more
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PRICE RANGE
USD 73 - USD 153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
澳门皇都酒店, royal hotel macau, macau royal hotel
LOCATION
ChinaMacau
NUMBER OF ROOMS
380
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Frequently Asked Questions about Hotel Royal Macau
Which popular attractions are close to Hotel Royal Macau?
Nearby attractions include Guia Lighthouse (0.3 km), Guia Fortress (0.3 km), and St. Anthony's Church (0.3 km).
What are some of the property amenities at Hotel Royal Macau?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hotel Royal Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Royal Macau?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Royal Macau?
Yes, parking is available to guests.
What are some restaurants close to Hotel Royal Macau?
Conveniently located restaurants include Tomato Portuguese Food, ALBERGUE 1601, and A Vencedora.
Are there opportunities to exercise at Hotel Royal Macau?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Royal Macau have an airport shuttle?
Yes, Hotel Royal Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Royal Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Royal Macau offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.