Andaz Macau
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Andaz Macau

Traveller (340)
Kids amenities
Room & Suite (21)
My kids was very happy at indoor pool.
Pool & Beach (4)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

5.0
#23 of 116 hotels in Macau
4.5 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Andaz Macau, a vibrant lifestyle hotel set within the Galaxy International Convention Center and Galaxy Arena — an acclaimed and advanced MICE destination in Asia.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Entertainment staff
Children Activities (Kid / Family Friendly)
Wifi
Fitness / spa changing rooms
Lazy river
Pool / beach towels
Pool with view
Adult pool
Indoor pool
Outdoor pool
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Snack bar
Evening entertainment
Kids club
Highchairs available
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Seating area
Sofa
VIP room facilities
Bottled water
Iron
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
City View
Languages Spoken
English, Chinese, Indonesian, Japanese and 2 more

Location

Cotai Galaxy Macau™ Integrated Resort, Macau China
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 81 out of 100
81
Macau Airport
Zhuhai Airport
24.2 km
See all flights
5.0
5.0 of 5 bubbles242 reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Andaz Macau garners praise for its immaculate cleanliness and chic, modern atmosphere, with many guests appreciating the well-equipped rooms, despite some finding them on the smaller side with less appealing views due to construction. While opinions on its location and value vary, with criticisms of overpricing and inconvenience for some, the hotel's amenities often receive accolades, particularly the complimentary services and extensive facilities like pools and gyms. Service experiences tend to be positive, though there are occasional reports of slow check-in processes and unresponsive staff.
Location
Convenient
Atmosphere
Chic
Rooms
Modern
Value
Mixed
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
242Reviews0Q+A18Room tips
Traveller rating
  • 227
  • 8
  • 1
  • 5
  • 3
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Sort by:
Detailed Reviews
Natalie C wrote a review Mar 2024
5.0 of 5 bubbles
Andaz opened last September, been wanting to check out the space. Check in was smooth, service was attentive, more importantly the interior gave off a very minimalistic yet chic vibe. Also loving the bedside touch points. I could charge my phone via the integrated table MagSafe system
Read more
Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 15 Mar 2024
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stacey wrote a review Dec 2023
+1
5.0 of 5 bubbles
My first time in Macau and I was blown away by the amazing service and luxurious hotel atmosphere!
The hotel room was extremely clean and modern. I enjoyed my sleep so well because the house keeping provided me with multiple items to help me get a good night's sleep (eye masks, pillow spray and etc...).
The hotel staff are excellent in their service and speak very good English, so even a foreigner like me had no problems finding my way around. They also offer a shuttle bus service from the ferry terminal, to the crystal lobby, diamond lobby and they even have airport shuttle right by the Crystal lobby.
As part of the Galaxy Entertainment group, I got to fully enjoy my time spent at the crystal lobby and the diamond lobby where they have many great restaurants. I enjoyed fine dining at michelin star restaurant like Hai Leen and so on.
Honestly, such a great experience staying at Andaz Macau. I will definitely choose to stay with one of the Galaxy Entertainment hotels again the next time I visit.
Read more
Date of stay: December 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Jethro Ian B wrote a review 6 July
+1
5.0 of 5 bubbles
Andaz Macau gave me one of the best hotel experiences. We were here for the APTA 2024 conference and we booked our stay here. Their ambience is classy and will make you feel what luxurious living is. Their operations are splendid as well because the shuttle bus conveniently transports us to the other lobbies.

The hotel staff members WA Ms. Pia and Mr. Rey Anobling were very accommodating, hospitable and helpful with us, because they helped us with our luggage and provided directions on how to navigate around Macau. They even lended us umbrellas before we went sightseeing.

We also appreciate Ms. Cherilyn and the whole 19th floor housekeeping staff gave an excellent service in doing make overs to our room. They even gave us wire holders and sweet notes every after they cleaned our room.

I highly recommend everyone to book their stay in Andaz Macau. Their hotel staff members provide world-class experience and hospitality.
Read more
Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Maximize the use of their bus shuttle services to save time and effort
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 1 week ago
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jessie V wrote a review Apr 2024
Macau, China
5.0 of 5 bubbles
We had a wonderful stay in this newly-built hotel. It is worth every penny and the room attendants in the 18th floor gave us everything we needed. We went to their indoor pool and JUSTIN, JAY R, and COLIN gave us excellent service. The bellman named JAY was also very helpful. Don’t miss staying in this hotel whenever you’re in Macau.
Read more
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Can recomend to all my relatives and friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 12 Apr 2024
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bacs b wrote a review Apr 2024
5.0 of 5 bubbles
Dear Manager,

I had the pleasure of staying at your hotel recently and I wanted to take a moment to commend one of your employees, Bellman Jay, for his exceptional service. From the moment my family and I arrived, he went above and beyond to ensure that we had a comfortable and enjoyable stay.

Jay was particularly helpful with our luggage, carrying them up to our room and ensuring that everything was in order. He also took the time to give us some great suggestions on places to visit and things to do in Macau.

What impressed me most about Jay was his friendly and approachable demeanor. He always had a smile on his face and seemed genuinely interested in making our stay as pleasant as possible. He is a true asset to your team and I hope that you will recognize him for his outstanding service.

Thank you for a wonderful stay and for employing such fantastic staff.
Read more
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 12 Apr 2024
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leonor Rosario wrote a review June 2024
Macau, China
4.0 of 5 bubbles
Upon my arrival, the hotel impressed me with its stylish yet elegant ambiance. The design uniquely blends Eastern and Western cultural elements, even down to the staff uniforms, adding a distinctive flair to the environment. The lounge offers complimentary snacks and drinks during the day, a testament to the hotel's generosity. Additionally, their efforts in supporting environmental sustainability are commendable and evident throughout the premises.

The staff at the hotel deserve a special mention for their warm and welcoming attitude. Every team member, regardless of their role, was proactive and eager to assist, making my stay exceptionally comfortable. Wayne, at the front desk, was particularly helpful during check-in, ensuring a smooth and quick process that set a positive tone for my entire visit.

Moreover, Michael, the concierge, was a lifesaver at checkout. I encountered him in the lobby, and he immediately offered his assistance with my luggage. He also provided valuable suggestions for a comfortable waiting area while I awaited an improvement in the weather. His proactive approach and helpfulness were truly commendable.

Overall, this hotel perfectly combines luxury with a welcoming atmosphere. I highly recommend it for its exceptional service, unique design, and environmental commitment. Thank you for a memorable stay!
Read more
Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 3 weeks ago
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alice P wrote a review June 2024
5.0 of 5 bubbles
Andaz Macau is a new luxurious hotel within the Galaxy complex & is located just across the road from JW Marriott Macau. It is just within a 3-minute walk from the Cotai Oeste Station of the Macau Light Rapid Transit.

The Hotel itself is new, modern & bright. Its Coffee Shop, the Kitchen, offers buffet breakfast & serves sumptuous a la carte Chinese & Portuguese dishes on lunch & dinner. Staff there is polite & helpful.

Check-in at the Hotel is very smooth. Mr. Jay Li at the Front Desk is very professional, thoughtful & efficient. Ms. Bella Huang at the Coincerge on the 6/F. Is also very helpful and cheerful.

We had a great time at the Andaz Macau.
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 3 weeks ago
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MrPhileasF wrote a review Dec 2023
London, United Kingdom
5.0 of 5 bubbles
Andaz Macau is located in the Cotai area and part of the Galaxy casino. It is about a 15-minute drive from the ferry port, and there are complimentary busses every 30 minutes. Bare in mind that Andaz is located at the convention centre which is around the corner from the main Galaxy complex. Being next to the casino there is no lack of shopping or restaurants next to the hotel and if you don't want to do the 5 minute walk to the main building, then there is a complimentary shuttle service every 10 minutes. The lobby is on the sixth floor, where you also find the Andaz lounge, the Kitchen and the Bar. The Andaz lounge has a social with canapés and wine at 17.30 every night. You also find the indoor pool and the gym on the lobby level. The pool area is nice and big and the pool is heated. The gym is fully equipped and has a personal trainer on site during most of the day. The rooms are nice, big and modern with big bathrooms and panorama windows. You will find all the amenities you need in the room and mostly with a technology edge. A great hotel for exploring Macau or relax with shopping and casino.
Read more
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mae R wrote a review May 2024
5.0 of 5 bubbles
During our stay at the Andaz Macau in April 2024, we were thoroughly impressed with every aspect of our experience. As a family, we were looking for a hotel that offered both comfort and convenience, and Andaz Macau exceeded our expectations in every way.
We booked a Family Room, and it was hands down the best hotel room we have ever stayed in. The room was spacious, impeccably clean, and beautifully decorated. The design seamlessly blended modern aesthetics with cozy, family-friendly touches. The array of amenities provided was astounding, ensuring we had everything we needed and more. The beds were exceptionally comfortable, and the view from our room was breathtaking, offering a panoramic glimpse of Macau's stunning skyline.
The service at Andaz Macau was exemplary. From the moment we arrived, the staff went out of their way to make us feel welcome. They were always friendly, attentive, and ready to assist with any requests. Specially to their staff sir Jay who help us always for our heavy things and sir michael also maam pia thank you so much for always assisting us hoping to see the three of you again there .The concierge provided excellent recommendations for local attractions and dining options, making our stay even more enjoyable.
Our stay at Andaz Macau was nothing short of perfect. The combination of a superbly equipped room, excellent amenities, and outstanding service made our trip unforgettable. Whether you are traveling with family, as a couple, or on business, Andaz Macau offers an exceptional experience. We highly recommend this hotel and look forward to returning in the future. Absolutely, we would recommend Andaz Macau to anyone visiting the area. The hotel's commitment to providing a luxurious and comfortable stay is evident in every detail. It's a perfect choice for a memorable stay in Macau.
Read more
Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 6 June 2024
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eve L wrote a review Mar 2024
Seattle, Washington
5.0 of 5 bubbles
Fantastic all round services and the room we had is very nice and spacious. They have various “take me home” complimentary goods that is unusual and gives us very good impression of the generosity of the hotel. Room service is personal and catered to our needs accordingly. It’s located next to the light rail and available shuttle service makes it easy getting around.
Read more
Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andaz Macau, Guest Services / Front Office at Andaz Macau
Responded 5 Mar 2024
Dear Guest, Thank you very much for choosing Andaz Macau. We are most delighted to hear that you had a wonderful stay with us and truly appreciated for your time on giving us your vote of confidence. We look forward to serving you again soon. Best regards, Andaz Macau
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No results found.Try changing or clearing your search to read questions and answers.
Jethro Ian B wrote a tip 6 July
1 contribution
5.0 of 5 bubbles
"Maximize the use of their bus shuttle services to save time and effort"
Read full review
Jigs G wrote a tip June 2024
1 contribution
5.0 of 5 bubbles
"More than 5 star hotel service. And we will reccomend to our friends"
Read full review
AnaDomz wrote a tip June 2024
Macau, China49 contributions3 helpful votes
5.0 of 5 bubbles
"The hotel nearby at MRT station around 3-5 mins walk from the Hotel."
Read full review
Ankit123surat wrote a tip June 2024
Surat, India15 contributions2 helpful votes
1.0 of 5 bubbles
"Better choose many other branded hotels with more reliability."
Read full review
ThomasW wrote a tip May 2024
Macau, China236 contributions60 helpful votes
5.0 of 5 bubbles
"Galaxy is a huge place, take advantage of their minibus to bring you around!"
Read full review
Not the right property for you?
There are more places to choose from in the Macau area.
PRICE RANGE
AU$229 - AU$638 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
715
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

ANDAZ MACAU (AU$229) - 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Andaz Macau
Which popular attractions are close to Andaz Macau?
Nearby attractions include The Grand Canal Shoppes (0.4 km), The Broadway (0.4 km), and Andaz Bar (0.2 km).
What are some of the property amenities at Andaz Macau?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Andaz Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Andaz Macau?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Andaz Macau?
Yes, parking is available to guests.
What are some restaurants close to Andaz Macau?
Conveniently located restaurants include The Roadhouse Macau, Urban Kitchen, and The Ritz-Carlton Bar & Lounge.
Are there opportunities to exercise at Andaz Macau?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Andaz Macau have airport transportation?
Yes, Andaz Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Andaz Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Andaz Macau offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Andaz Macau?
The staff speaks multiple languages, including English, Chinese, Japanese, Thai, Indonesian, and Korean.
All Macau HotelsMacau Hotel DealsLast Minute Hotels in MacauHotels near Andaz Macau
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesRental Cars