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Sheraton Grand Macao Hotel, Cotai Central

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#19 of 93 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,529 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,200: English reviews
Hong Kong
Reviewed 18 November 2016

Stayed for a conference. A large hotel (some 4,000 guest rooms). So it's a bit of a trek from check-in to room. Central location on Cotai Strip, so convenient to walk to other properties for functions, meetings etc. Clean and tidy. No complaints on room upkeep. Check-in took time. There's about twelve queues, each aimed at different reservations staff -...

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Helpful?
Thank Hotel_Inspector_HK
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Hotel_Inspector_HK, Thank you for sharing your experience and comments with us. We are delighted that your stay was an enjoyable one overall and that you found our location convenient! Regarding the check in queue system, we have indeed implemented the single queue system to avoid guest complaints and smoother flow. We will continue to strive to implement different ways...

Reviewed 18 November 2016

This is my 4th stay at the hotel over the last 3 years and the hotel gave a excellent service!! The room was upgraded, and is clean and bedding is very comfortable. We have a wonderful weekend with Sheraton Grand Macao!

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Thank wei l
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear wei l, Thank you for your choosing to stay at Sheraton Grand Macao Hotel on your returned visit, it's always a pleasure to welcome familiar faces to the hotel! We appreciate your time to write a pleasant review on TripAdvisor and we look forward to your returned visit soon. Best Regards, Guest Experience Team

Richmond Hill, Ontario, Canada
Reviewed 17 November 2016

This is my third stay at the hotel over the last 4 years and the hotel has kept up with its high standards and excellent service. The room is clean and bedding is very comfortable. We have a very relaxed and comfortable one night stay here. Location is convenient for casino hopping and the free bus shuttle service to and...

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Helpful?
Thank Wootze
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Wootze, Thank you for sharing your experience with us. We are delighted to see familiar faces at the hotel and we are thrilled to hear that your most recent stay is as perfect as always! We hope to welcome you back again soon to create another memorable stay. Best Regards, Guest Experience Team

Singapore, Singapore
Reviewed 16 November 2016

I stayed at this hotel for a couple of nights on my first trip to Macau. The hotel offered me a really cheap deal online and it was so cheap that I couldn't even find a YMCA accommodation in Singapore for that rate. The hotel, like all others at Cotai strip, offers a pickup from the ferry terminal and I...

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Helpful?
Thank ANANDKMOORTHY
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ANANDKMOORTHY, Thank you for sharing your experience with us. We are delighted that your stay was an enjoyable one with the room condition, hotel facilities as well as service extended. Once again, thank you for the valuable feedback! We hope we will provide another memorable experience for you during your next stay. Best Regards, Guest Experience Team

Taipei, Taiwan
Reviewed 15 November 2016

First time in Macau, but it was over a busy long-weekend. Like other hotels and casinos in Taipa, the free shuttle bus service came in handy, were easy to find at the airport, and took no more than 10 minutes to get to the hotel. Although there were lots of tour buses and crowds in the check-in lines, there was...

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1Thank AgentGix
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear AgentGix, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect. Your kind words about our service and your great experience at Sheraton Grand Macao will be shared with the team especially Adrian from our Club, in order to recognize them for a job well done. We are sure this will inspire...

Shenzhen, China
Reviewed 13 November 2016

Stayed here for one night - can say, it was a pleasant stay. Since we've arrived late in the evening, all we wanted is to get some sleep - check-in was surprisingly efficient and took just a few minutes; late check out was offered without any questions asked from our side, which is a pleasant detail. Had had a great...

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Thank Alexeich
Shanghai, China
Reviewed 13 November 2016

One of those typical mega casino hotels in Macau which I dislike but because I am meeting friends working in one of those hotels nearby and because of SPG status, I chose the Sheraton. Used the special SPG check in areas arriving at a non busy hours, it was smooth. But knowing the check out on a Saturday will be...

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Thank JimmyinChina
Reviewed 13 November 2016 via mobile

Reasonable ok with the room and bathroom. However upon check in the room was not ready and only after signing up as a member the room was available. Next day the room was not cleaned and after we approached a cleaner in the late afternoon and requested the towels to be changed we were told it would be done. Arriving...

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Thank Marius A
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Marius A, Thank you for taking the time to share your experience with us. We are sorry to hear the food quality at Feast was not met your expectations. Please be rest assured that your feedback will be shared with the entire team for immediate improvement action in order to avoid the same happened in future. Once again, please...

Chennai (Madras), India
Reviewed 11 November 2016

I hope Sheraton should understand that in any case if traveler coming early to check in they should co-operate.Otherwise hotel stay and ambiance is good,Stay at sky tower is bad view , room service very bad need to improve .

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Thank vikash b
Kolhapur, India
Reviewed 11 November 2016

very well located , just opposite to the newly opened Parisian Hotel . My view had a beautiful view. The breakfast spread is awesome with Indian items too, but you have to wait a bit to be seated. The restaurent capacity is very less compared to the 4000 room hotel. yes they offered early checkin too that also for a...

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Thank AshishRaibage

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $155 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor Venetian facing”
  • Dome of Casino, below, as viewed from the room at night
 of 5 bubbles shivyog, 16 Feb 2017 | Read review
“ask a window view to city (not to pool). Higher floor is better, not too noisy :)”
  • window view to Studio City & Parisian. Also can see the sunset :)
 of 5 bubbles 183iinr, 2 Feb 2017 | Read review
“Executive Suite is awesome !”
 of 5 bubbles Bangkok_TH, 25 Jan 2017 | Read review
“High floor for views.”
  • The Eiffel Tower, which changes colour.
  • The beautiful lounge room.
 of 5 bubbles rosemarys671, 24 Jan 2017 | Read review
“Take higher floors to get a view of the Cotai Strip or Parisian”
  • The beautiful view from the room at night
 of 5 bubbles Divs_Kataria, 19 Jan 2017 | Read review
5 of 5