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Sheraton Grand Macao Hotel, Cotai Central

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#18 of 92 Hotels in Macau
Certificate of Excellence
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Sheraton Grand Macao Hotel, Cotai Central
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4,445 Reviews from our TripAdvisor Community

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Showing 3,165: English reviews
Reviewed yesterday NEWvia mobile

Stayed 3 nights at the Skytower. It was cozy though I would be honest in saying the rooms and amenities are already old. I'd stayed in newer Sheraton properties so I believe the rooms in Skytower need upgrading. Great location though and all other things are easily accessible. Good restaurants around, choices of shops, and free shuttle tobpther casinos and...

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Helpful?
Thank ElieFaye
Reviewed yesterday NEW

2nd time staying in this hotel and the service at the lounge was wonderful. Special thanks to Alrie Rocamora who goes the extra miles to book my ferry tickets and also assist me in scanning a document. Other than the security at the lobby who is rude, overall experience from other staff was great. Rooms are big and not very...

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Helpful?
Thank Bobng80
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Bobng80, Thank you for staying with us and we are delighted that you had another pleasant stay with us. Your kind words about Alrie will be shared with the team as it will encourage the team to do even better. Please accept our apologies regarding the security and we will communicate with Sands team to look into the issue...

Hong Kong, China
Reviewed 2 days ago NEW

Stayed for a night in business trip. The room is up to standard: clean, comfy bed, nice bathroom with all amenities you need. This hotel is always very busy. The check-in line was long. But I have to say they did take the effort to help you as much as possible and most of the time they didn't disappoint guests....

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Helpful?
Thank LaKola
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear LaKola, Thank you for staying with us and we are glad to hear that you had an overall enjoyable stay. Thank you for your feedback regarding the express check out donation selection and please accept our apology for any inconvenience this may have caused you. We have communicated your comments to the relevant departments to investigate and implement ways...

Melbourne, Australia
Reviewed 2 days ago NEWvia mobile

Outstanding service, excellent facilities, generous sized rooms and great value. Always a delight to return. A special thank you to Carlos in Guest relations who always looks after us and Eduardo in the Club room. Thank you Sheraton Macau for a memorable birthday weekend.

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Helpful?
Thank r0bertsc0tt
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear r0bertsc0tt, Thank you for choosing to stay at Sheraton Grand Macao for your birthday and glad to hear you had a memorable birthday weekend. Your kind words about our associates, particularly Carlos and Eduardo, and your great experience at Sheraton Grand Macao will be shared with the team as it is important and will encourage us to do even...

Reviewed 2 days ago NEW

The Sheraton Grand Macau is part of the original three hotels (the Holiday Inn, Sheraton and Conrad)that initially made up the Sands Cotai Central complex. The St. Regis was added to the collection recently. This Sheraton the largest hotel in Macau and supposedly the largest in the Sheraton portfolio with about 4000 rooms. Being such a large hotel it does...

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Helpful?
Thank peter c
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear peter c, Thank you for sharing your experience with us during your recent stay. While we strive to provide the best service to our guests at Sheraton Grand Macao Hotel, we are very disappointed to know that our service did not meet your expectations, especially during check in and our attentiveness during your stay with us. We appreciate your...

Kuala Lumpur, Malaysia
Reviewed 4 days ago NEW

I stayed 4 nights in Macau, Sheraton for 1st two nights & 3rd & 4th nights at JW Marriott Macau for celebrating wedding anniversary. I'm a regular Marriott Rewards member, since SPG & Marriott rewards joined, so would like to try the hotels under SPG. But, this is the FIRST & also LAST time. I should listen to my wife...

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Helpful?
Thank Damienlai
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Mr. Lai, Thank you for sharing your feedback on your recent stay with us. We are sorry to learn that you experienced various issues during your stay and we apologise sincerely to you and your wife. Our SPG Members are amongst our most valued guests and we are truly sorry that your first impressions fell short of expectation. We...

Beijing, China
Reviewed 5 days ago NEW

The hotel is huge and I got the Club rate, which to be frank with you there wasn't much difference from the normal rates with other Sheratons I have stayed (when it comes to benefits). The hotel sold so many Club rates and as a result the restaurant was like a normal hotel restaurant where they serve breakfast / snacks....

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Helpful?
Thank rdinbj
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Thank you for sharing your experience with us. We apologize for the services which have disappointed you during your recent stay. Regarding your dining experience at our Sheraton Club, we have shared your feedback with respective departments for further review and improvement. Once again, please accept our sincerest apology. We highly appreciated your comments, as it will assist us in...

Gold Coast, Australia
Reviewed 5 days ago NEW

Stayed at a Suite in the Sheraton Hotel at Cotai at Macau in November 2016 for 5 days. Was apprehensive as some of the reviews suggested that as this was a nearly 5000 room hotel and a gambling Mecca the service was not good and all they were interested in was gambling and did not care about guests. This statement...

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Helpful?
Thank Pivotalguy
Reviewed 5 days ago NEWvia mobile

The hotel is very large and caters to many guests. Hence the service is focused on efficiency and everything that can be automated is, including the pan cake making machine. However, the whole Sands Cotai complex reeks of cigarettes smell, including our non smoking room. They tried to deodorise whenever we told them of the smell, which only mask the...

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Helpful?
1Thank T2Kmum
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Thank you for taking the time to share your experience with us. We have shared your feedback with respective departments for further review and improvement. We will continue to monitor all the non smoking area as a precautionary measure. Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it...

Los Angeles, California
Reviewed 6 days ago NEW

The hotel is right in the center and very well connected with other properties. We upgraded the room to the suite but the view was of the back side not facing the hotels. We lived with that as the service was good and the food options at both breakfast and dinner buffet reasonably well. One of the pools were under...

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Helpful?
Thank DivyaBhasin
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear DivyaBhasin, Thank you for staying with us and we are glad to hear that you enjoyed our hotel facilities and location. We hope to welcome you back with us again soon, so you can relax at our Sala pool after its annual maintenance! Best Regards, Guest Experience Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $160 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Starwood APAC, Booking.com and Expedia so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#17 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor, ask for a quite area”
 of 5 bubbles LaKola, 16 Jan 2017 | Read review
“Choose other hotels due to the staff services”
 of 5 bubbles Damienlai, 14 Jan 2017 | Read review
“Book a Suite and go to the Sheraton Club”
 of 5 bubbles Pivotalguy, 13 Jan 2017 | Read review
“Just go somewhere else if you can! or just take normal room if cheap.”
 of 5 bubbles Teresa53, 8 Jan 2017 | Read review
“Convenient location”
 of 5 bubbles ellenl423, 5 Jan 2017 | Read review
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