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Sheraton Grand Macao Hotel, Cotai Central

4.4 km from Macau centre
  • Free Wifi
  • Pool
  • Restaurant
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Estrada do Istmo. s/n, Cotai, Macau, China
Name/address in local language
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4,534 Reviews from our TripAdvisor Community

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Showing 3,201: English reviews
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Sydney, Australia
Reviewed 2 days ago NEWvia mobile

What an interesting place Macau is. Everything is oversized including the lines for everything. Spent a few nights at this hotel over Christmas and the checkin lines were like no other I have seen. As a 4000 room property it's to be expected but waiting in lines of hundreds of people to check-in, best to avoid the 3pm check-in time...

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Helpful?
Thank belle2014
Milton Keynes, United Kingdom
Reviewed 4 days ago NEWvia mobile

We could've stayed at one of the many Hotels this area offers but decided to stay at the Sheraton. Everyone that we encountered from employees to work staff was very pleasant experience. Also the restaurants in the Sheraton seem to be pretty impressive. Although I would so the casino in the Sheraton seems to be a bit small compared to...

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Helpful?
Thank Raj_and_the_boys
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Raj_and_the_boys, Thank you for staying with us. We are glad to hear that you had an enjoyable stay and you were pleased with our service and hotel facilities. Your kind words are very important to us. We look forward to welcoming you back again soon and providing you another memorable experience. Best Regards, Guest Experience Team

Philippines
Reviewed 5 days ago NEWvia mobile

We stayed for 6 nights at Earth Tower. Room was big, bathroom was big but w no bath tub since we requested for double beds. Also there was no bidet. We requested for room transfer with a tub (since i wanted to soak my tired feet after walking 20k+ steps going around sands cotoi) and we were transferred on our...

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Helpful?
Thank PinayAko
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear PinayAko, Thank you for staying with us. We regret to know that your stay experience did not meet your expectation and we are sorry for any inconvenience caused. In most of the cases, we would have offered a room change for you earlier. The room with bath tub may not be available at the time of your request. Please...

Reviewed 5 days ago NEW

Sheraton Cotai isn't a bad choice if you don't mind staying on that side. we stayed here for a weekend away us one couple and its not our first time staying here, its usually around USD200-250 a night on average for weekends which is pretty cheap compared to the main island. Convenience is so so, its walkable but not really...

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Helpful?
Thank Nn3388
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Nn3388, Thank you for staying with us again. We are delighted to know that you enjoyed our hotel facilities. With regard to your comments about personalized service, we are sorry that we didn’t meet your expectations. It is our goal to deliver exceptional service to our guests. Please contact Guestrelations.macao@sheraton.com for your future stay. We will make sure our...

Ahmedabad, India
Reviewed 1 week ago

Takes quite a time at check-in.Hotel collects HKD 2000 per room as security amount at the time of check-in.(Other hotels collect only credit card info and save with them ) If one happens to get off from the shuttle bus, at the wrong entry gate, then, be prepared to walk a lot, within the hotel itself. We did. We had...

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Helpful?
1Thank shivyog
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear shivyog, Thank you for staying with us. We are happy to know that you enjoyed our in-room facility “handy” and our location. With regard to the deposit collection, it is according to hotel policy and we hope for your understanding. Please rest assured that your feedback on dining options in our hotel will be shared with relevant teams for...

Reviewed 1 week ago via mobile

The Sheraton Grand Macao located central cotai near the Shoppes and across from the Parisian is a cozy little hotel that is also family friendly. When I stayed last night, I noticed a lot of families were there, so if you are traveling with your family, this would be a good spot. Its central location on the cotai strip, like...

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Helpful?
Thank Dragon W
Honolulu, Hawaii
Reviewed 1 week ago via mobile

The hotel was great for us Americans. Staff helpful, location is great, hotel New. They even have a cell phone in room that you can take with you while day traveling, and it gives you an internet hot spot. Rooms are large for China/Macau.

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Helpful?
Thank Kyle C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Kyle C, Thank you for sharing your experience with us. We are happy to know that your enjoyed our location and service. The cell phone you mentioned is called “handy”, it provides a lot of information about the destination, the hotel and our latest offers and of course, the internet hot spot and free IDD calls to selected countries....

Hellerup
Reviewed 1 week ago

Was in Macau 3 days as part of a Hong Kong trip. We where very compfy in the 3 room suite - 3910. Nice upgrade for platinum status. One of the best Sheratons I have stayed in. The Club was also very good. Evening snacks actually replaced a dinner one day. The heated pool (29 degrees) was also a nice,...

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Helpful?
Thank ANLarsen
Taipei, Taiwan
Reviewed 1 week ago

The Sheraton in Cotai is definitely good value for money. The bed & blankets were extremely comfortable compared to other hotels that I have stayed at. Rooms are nice & clean and the complimentary Smartphone to use during our stay came in handy, especially when used as a WIFI router. Only drawback were the 2 small bottles of complimentary water...

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Helpful?
Thank raseac88
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear raseac88 Thank you for choosing us to stay with us, we truly appreciate your time in sharing your stay experience. Delighted to hear you enjoyed our room amenities. Please note that should you choose us again for a future stay, our team are always ready to provide additional bottles of complimentary water upon request! Your feedback regarding our check...

Johannesburg, South Africa
Reviewed 1 week ago

I'm sad to say the Sheraton just isn't as good as a lot of the other Cotai options that are cheaper. It's very large, and I believe it suffers for that. The rooms aren't as nice, you always get a smoking one no matter what you say, and the service suffers from the scale.

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Helpful?
Thank Dave B
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Dave B, Thank you for taking the time to share your comments with us on your recent stay. Please accept our apologies for not meeting your expectations. We would welcome a more detailed conversation on this so that we can understand address the areas where we fell short. We would be most appreciative if you could contact us directly...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: $155 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA and Starwood APAC so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#17 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor Venetian facing”
  • Dome of Casino, below, as viewed from the room at night
 of 5 bubbles shivyog, 16 Feb 2017 | Read review
“ask a window view to city (not to pool). Higher floor is better, not too noisy :)”
  • window view to Studio City & Parisian. Also can see the sunset :)
 of 5 bubbles 183iinr, 2 Feb 2017 | Read review
“Executive Suite is awesome !”
 of 5 bubbles Bangkok_TH, 25 Jan 2017 | Read review
“High floor for views.”
  • The Eiffel Tower, which changes colour.
  • The beautiful lounge room.
 of 5 bubbles rosemarys671, 24 Jan 2017 | Read review
“Take higher floors to get a view of the Cotai Strip or Parisian”
  • The beautiful view from the room at night
 of 5 bubbles Divs_Kataria, 19 Jan 2017 | Read review
5 of 5