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The Londoner Macao, Estrada do Istmo s/n, Cotai, Macau China
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Sheraton.com
USD 82
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Free cancellation until 15/03/22
Reserve now, pay at stay
Expedia.com
USD 82
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Free cancellation until 15/03/22
Reserve now, pay at stay
Trip.com
USD 67
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PricelineUSD 82
Hotels.comUSD 82
Booking.comUSD 82
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (6759)
Room & Suite (2175)
Videos (1)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Grand Macao
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 125 hotels in Macau
Location
Cleanliness
Service
Value
Sheraton Grand Macao is the world’s largest Sheraton and Macao’s biggest hotel with more than 4,000 rooms and suites. Located within the The Londoner® Macao at the heart of the Cotai Strip, Sheraton Grand Macao enjoys an enviable position, with instant access to all of the strip’s exciting attractions. Sheraton Grand Macao unveiled 80 luxuriously oversized suites on the uppermost levels of the hotel in November 2015, adding to its already vast selection of guest suite categories. There are now more than 350 suites at Sheraton Grand Macao, creating a “hotel within a hotel” in the now 4,001-room property. Designed for both business and leisure travelers, Sheraton Grand Macao has more than 14,000 square meters of meeting space for large events and has much to offer family travelers with kids-friendly Family Suites and amenities.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Evening entertainment
Kids stay free
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
Chinese, Filipino
7925Reviews143Q+A100Room tips
Traveller rating
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Popular mentions
karenvillena wrote a review 4 Jan
Macau, China9 contributions1 helpful vote
+1
I booked SHERATON GRAND MACAO for my BIRTHDAY STAYCATION.This is the perfect hotel if you like a casual elegance. Staffs are so efficient and professional from checking in by FRONT OFFICE AGENTS MS LI and BENJAMIN SHI who offered extension of check out time because of some minimal issues still need to fix in my room.I FEEL LOVED BY that. You feel welcomed from the moment you arrived in the room and was given a WELCOME GIFT by LOYALTY TEAM !(MS JOYCE AND MS JOSIE) It really gave me a warm feeling and memorable experience for my stay. The room was clean, have.amazing facilities and I really had an amazing comfortable stay! Definitely, i will return for my next staycation THANK YOU SHERATON!
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Date of stay: December 2021Trip type: Travelled with friends
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded 2 weeks ago
Dear karenvillena, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Once again, thank you for your stay and great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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Lou wrote a review Dec 2021
3 contributions2 helpful votes
First of all I would like to thank you Vincent Wong at FO who helped us at checked in (my bookings were a little bit complicated but Vincent handled it patiently and efficiently ), more than that, he also greeted us and made sure everything is alright for us at the restaurant. There was another nice lady (sorry that I didnt get your name) at FO and i met her at the restaurant too, she was so helpful and kind and made guests feel valued. As for the hotel room, all three rooms were neat and tidy, staffs delivered what we requested timely and politely, my kid loved the bunker bed in the family suite, it is highly recommended for family with children (they even have PS4 provided in the room!).
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Date of stay: December 2021
Rooms
Cleanliness
Service
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded 4 weeks ago
Dear One R, Thank you for staying with us. We are delighted to hear that you found your stay extraordinary in every way and you gave us a perfect score. Hope you will have another relaxing stay here soon. Sincerely, Quality Assurance Sheraton Grand Macao
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sumkai wrote a review Nov 2021
Macau, China437 contributions54 helpful votes
truly the best deal in Macao. Excellent and attentive service in every aspect, from receiving arrival email, to dedicated counter check in till departure. All have been great at this hotel. Thank you for the lady and manager who checked in for me and to the F&B staff who delivered my meals.
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Date of stay: November 2021
Location
Cleanliness
Service
Trip type: Travelled on business
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded 25 Nov 2021
Dear sumkai, Thank you for staying with us. We are glad to hear that you had an enjoyable stay. Hope you will have another relaxing stay here soon. Sincerely, Quality Assurance Sheraton Grand Macao
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S Souza wrote a review Oct 2021
London, United Kingdom10 contributions5 helpful votes
I been a regular to Sheraton Grand for over a year. Service and quality has always been good and I’ve wrote about them previously. However yesterday I was exceptionally pleased with their attentive service which made me want write a new review once more. I had an hectic day before arriving. Since I wanted to grab something simple to eat and hit the gym before another appointment, I was very tight in time. Being a platinum member I called to enquire about the evening cocktail options so that I could save some time on arrival and go have some food right after check in. I was on the phone with Cherry who was very nice and told me my options with regards to the in-room evening cocktail. She quickly noticed that I was in an hurry and kindly helped me pre-order the food to minimise the time I had to wait after arriving. To my surprise, I was greeted by Anson and Madge with all the paperworks and room keys ready to be handed to me when I arrived at the check in desk. I must thank the whole team that not only they picked up that I was in a hurry, they did whatever they could to help me out. Soon after I arrived my room, evening cocktail was served. Lastly, during check out, Joyce even asked me if my evening had gone well. Everyone was very thoughtful. This was an exceptional experience and I am very grateful for the kind attention given to me. Keep up the good work! Senio
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Date of stay: September 2021Trip type: Travelled solo
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded 3 Oct 2021
Dear seniocs, Thank you for staying with us. We are glad to hear that you had an enjoyable stay. Hope you will have another relaxing stay here soon. Sincerely, Quality Assurance Sheraton Grand Macao
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Sagar Shrestha wrote a review Oct 2021
Macau, China33 contributions2 helpful votes
Recently, Due to the covid case at macau. I got call from Health bureau macau, that we are ride same bus with covid passenger but we don’t have symptoms but for the security reason they are request to stay quarantine for few days. After that we follow rule and regulation according to government and Luckily we got Sheraton hotel stay for the quarantine till October 8 at room number 2-3430. Recently we are stay quarantine, so I want to share most memorable memories while stay this hotel at Tripadvisor because everyone know the service of that hotel while they need to stay at quarantine. we are not expect excellent service compare to before. When I was enter the room everything is perfect and it’s “wow”. Room each and every decoration is perfect and bed is more comfortable compare to other hotel. They provide more water more then 24 bottles, more bath amenities, towels, toilet amenities etc which is enough for almost 1 week. We got breakfast, lunch, dinner at accurate time. Just I want to say thank you for your excellent service while we are stay quarantine. We hope we will come back to stay here as soon as possible with our friends and family. Thank you Sheraton hotel for excellent service.
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Date of stay: October 2021Trip type: Travelled solo
1 Helpful vote
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Response from Quality Assurance, Other at Sheraton Grand Macao
Responded 3 Oct 2021
Dear sagarshrestha849, Thank you for your kind review. Your kind words about our associates will be shared with the team. That would be appreciated if you could reach out to us at Guestrelations.macao@sheraton.com whenever you have a future booking with us. We wish the opportunity to look after your future stays personally. Once again, thank you for your great support. We look forward to welcoming you back soon. Sincerely, Quality Assurance Sheraton Grand Macao
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PRICE RANGE
USD 113 - USD 211 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sheraton Grand Macao, Cotai Strip
LOCATION
ChinaMacau
NUMBER OF ROOMS
4001
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Frequently Asked Questions about Sheraton Grand Macao
Which popular attractions are close to Sheraton Grand Macao?
Nearby attractions include DreamWorks Experience at Cotai Strip Resorts (0.2 km), Londoner Macau (0.3 km), and Eiffel Tower Experience at Parisian Macau (0.2 km).
What are some of the property amenities at Sheraton Grand Macao?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sheraton Grand Macao?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Macao?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Grand Macao?
Yes, valet parking is available to guests.
What are some restaurants close to Sheraton Grand Macao?
Conveniently located restaurants include Crystal Jade La Mian Xiao Long Bao, Lotus Palace, and Brasserie at Parisian Macau.
Are there opportunities to exercise at Sheraton Grand Macao?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Grand Macao have an airport shuttle?
Yes, Sheraton Grand Macao offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Sheraton Grand Macao have airport transportation?
Yes, Sheraton Grand Macao offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Grand Macao?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Macao offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.