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Hotel Okura Macau

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#7 of 92 Hotels in Macau
Certificate of Excellence
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Hotel Okura Macau
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1,335 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Okura Macau
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Showing 707: English reviews
Hong Kong, China
Reviewed 12 June 2016

I have stayed for two nights with my family members in two suites and one night for a deluxe room, through the 5th anniversary offer. We were received by a warm welcome at check-in with very good service by Ms. Jezh. The rooms were very comfortable and the environment in the hotel was quiet and serene. We enjoyed the stay...

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Helpful?
1Thank estellac810
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear estellac810, Thank you for your review about your stay with us and we are overjoying to hear compliments especially service standard. We will pass around the good words to our team and Jhez. Moreover, it is our responsible to satisfy your needs and requirement during appearance around and with warm, comfortable room design you are more than welcome again...

Macau
Reviewed 10 June 2016

This is my first time to stay at Hotel Okura Macau and I was greatly impressed.The staffs are really nice and enthusiastic. The location and the design are great. The room is spacious, clean and tidy especially the room facilities are so amazing. Hotel facilities are great especially the water park and the staffs at Poolside Bar are helpful. I...

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Helpful?
Thank sandyslyeung
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear sandyslyeung, Thank you for choosing Hotel Okura Macau as your destination and we are really glad to know that you had a wonderful stay with us. Guest’s complete satisfaction is our ultimate goal all the time. By having comfortable and nice rooms with great facilities may provide a safe and carefree vacation to all of our valued guest, like...

Reviewed 8 June 2016 via mobile

We stayed for 2D1N.The room is great and the staff are very helpful. They received us with juice and cookies while check-in, reminded us the shuttle bus's schedule with a list and helped to confirm booking from the restaurant-Festiva's dinner buffet. As that was my mum's birthday , they kindly delivered the birthday cake to my room (which was I...

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Helpful?
Thank Szenga S
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Szenga S, Thank you very much for sharing such a wonderful review on Tripadvisor. We are overjoyed by your high praises and to impress all guests. Our team is grateful to read your 5 star review and we truly appreciate your patronage and support to Hotel Okura Macau. Beside, we are glad to know that you were impressed with...

Hong Kong, China
Reviewed 8 June 2016 via mobile

We stayed here for a weekend getaway with our baby and were greatly impressed with the effort they made to make my stay a pleasant and enjoyable one. I had sent them an email beforehand to notify them that I will be travelling with a young baby and requested a baby cot to be placed in our room. When we...

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Helpful?
Thank coolblue22
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear coolblue22, Thank you very much for sharing your wonderful Okura experience with us on Tripadvisor. We were grateful to be chosen as preferred staying hotel for your holiday destination. Beside, we are glad to know that you were impressed with our baby amenities arrangement for young baby during your stay. It is our great honor for delivering Japanese hospitality...

Hong Kong, China
Reviewed 7 June 2016

Staff was attentive to details and offered help immediately like having a golf cart to carry both passengers and luggage to shuttle bus stop (15 mins if by walk!) when they see us having toddler, elders, & many luggage.

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Helpful?
Thank jesse669
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear jesse669, Thank you so much for your precious time on writing a wonderful review on TripAdvisor. Your compliment towards our colleagues is much appreciated and it is our pleasure to share it among all colleagues. We always believe that being attentive to details is very important to ensure a warmth and carefree vacation provided to our valued guest, like...

Hong Kong, China
Reviewed 5 June 2016 via mobile

Clean room, comfy bed and friendly staff. The highlight of the stay was a sweet surprise prepared by the hotel. They left a birthday card, a bottle of red wine and a Japanese snack for my birthday. The view from the room (1732) was stunning overlooking the manmade beach/pool and the garden.

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Helpful?
Thank Huntsland
OkuraMacau, Guest Services Senior Manager at Hotel Okura Macau, responded to this review

Dear Huntsland, Thank you very much for sharing your wonderful Okura experience with us on Tripadvisor. We were grateful to be chosen for your precious birthday celebration. Our team loves to surprise our valued guests, seeing the smiles of our guest such as yours is our top utmost priority, the happiness of our guests is the motivation to drive ourselves...

hong kong
Reviewed 2 June 2016

Hotel staff are very helpful, can provide early check-in and late check-out bcoz of birthday special request Have a free birthday cake at 11:55AM deliver to hotel room Skytop Aquatic Adventure River Ride is so exciting Skytop Wave Pool is so fun. Hotel room inside is very nice, clean and big Indoor swimming pool is very nice n cool!

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Helpful?
Thank scoutdan d
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear scoutdan d, Thank you very much for sharing your wonderful five star reviews on Tripadvisor with us. We are glad to hear you had an enjoyable stay on your recent visit and that you enjoyed our services, especially the grand resort deck facilities which are Skytop Aquatic Adventure River Ride and Skytop Wave Pool that you like as well...

Hong Kong
Reviewed 2 June 2016

We stayed in this hotel for one night to celebrate our wedding anniversary and had an enjoyable time. We were offered to check in at 6/f executive lounge, the service was good and efficient. We were offered a complimentary cake to celebrate our anniversary and got an room upgraded to resort view. The room was clean, comfortable. The bathroom was...

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Helpful?
Thank DG2802
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear DG2802, Thank you for your time to share such a wonderful staying experience with us and we felt honor to hear that you enjoyed your trip very much. Our colleagues always try utmost best to provide assistance efficiently without delaying guest’s schedule and requests as guest complete satisfaction is our ultimate goal. By knowing that it was your special...

Hk
Reviewed 1 June 2016

Excellent and Luxury suite room with great transportation. One thing to improve is that the bath equipment. Shampoo, body wash and conditioner prefer to use higher quality products. I tried to use those product feel it is a very bad quality body products.... Regards, Dennis

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Thank DenRiQ
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear DenRiQ, Thank you very much for taking the time to share your thoughts with us on Tripadvisor. We were thrilled to hear that you thoroughly enjoyed with our suite room, transportation and excellent Japanese style service hospitality. Beside, please accept our sincerely apologize that bathroom amenity did not meet your expectations. Meanwhile, we truly appreciate you for bringing these...

Hong Kong, China
Reviewed 30 May 2016

This is my first time to stay at Hotel Okura Macau. Highly recommend this hotel for all of you. The staff is really nice and enthusiastic. Everything is good, like the swimming pool, service and room facilities. The room is spacious and clean! The bathroom is so amazing, especially the bathtub. We travelled Macau to celebrate my boyfriend’s birthday. During...

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Helpful?
Thank aimeelau_831
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear aimeelau_831, Thank you very much for sharing such a wonderful review on Tripadvisor. We are overjoyed by your high praises and to impress all guests. Our team is grateful to read your 5 star review and we truly appreciate your patronage and support to Hotel Okura Macau. Beside, we are glad to know that you were impressed with our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $191 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, HotelTravel.com, Expedia, Hotels.com, Odigeo, Agoda, Priceline, Orange Marketing Services, Japan Co., Ltd. and Travelocity so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Family Hotel in Macau
#7 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
14 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior club sweet ,very large room ,bathroom ,lounge ,walk in robe, kitchen( pantry )”
 of 5 bubbles 317lyng, 1 Dec 2016 | Read review
“High Floor & pool view.”
 of 5 bubbles Ian_ITraveller, 23 Nov 2016 | Read review
“Higher floor and facing Heng Qin”
 of 5 bubbles JackyC645, 23 Nov 2016 | Read review
“Depends on what views you like”
 of 5 bubbles pingping_pong, 14 Nov 2016 | Read review
“The room , Junior Suite, was spacious, well furnished and clean. The bed mattress was extremely comfortable. ”
 of 5 bubbles ritawongofhk, 9 Nov 2016 | Read review
5 of 5
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