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Hotel Okura Macau

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#6 of 92 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Okura Macau
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1,371 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Okura Macau
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Showing 728: English reviews
Macau
Reviewed 13 July 2016

我們1時已到達checkin, 但職員說要3時才可以取房卡。但到了3時房間仍未準備好,說要多等30分鐘。 We had arrived at 1300 for checking in. However, it's rediculous that the room still not yet ready at 1500, the staff said we needa wait for 30 minutes more.

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Helpful?
Thank Stcheung
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review
Google Translation

尊敬的Stcheung, 非常感謝...

Hong Kong
Reviewed 13 July 2016

Room is spacious and staff are very friendly and helpful. It's really good to have free access to the water world. We got upgraded to the superior suite and the bathroom got dry & wet sauna !!! Reasonable pricing and location is great - actually you can stay at hotel whole day!

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Helpful?
Thank coffee_tea33
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear coffee_tea33, Thank you for spending this summer holiday with us at Hotel Okura Macau. We are very glad to know that you did enjoyed the facilities at Grand Resort Deck which is to your favorite. Superior Suite with private sauna room may allow guest to have more privacy and it was really great that you like it so much....

Hong Kong, China
Reviewed 11 July 2016

I booked two rooms for 2 nights over weekend; one was a junior suite and the other a deluxe room. The rooms were spacious and I got an upgrade from junior suite to superior suite as I requested both rooms were on the same floor. The pool with waves (on 2nd floor) is shared by all guests of the five...

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Helpful?
Thank alany456
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear alany456, Thank you very much for sharing your precious feedback in Trip advisor. We appreciate the kind words you shared about the guestroom, afternoon tea especially grand resort deck that your child liking. Your feedback is valuable to us, and it is regretful to learn that the map of Grand Resort Deck made you confusing and hard to find...

Hong Kong, China
Reviewed 11 July 2016

The hotel had contacted me prior to my arrival and the hotel was well noted of my remarks when booking the room. I reckon this is not widely seen among hotels as most of my remarks are normally ignored when I checked in in the other hotels. As we were travelling with our 20 month old girl, the hotel offered...

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Thank Vyyhk
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Vyyhk, Thank you so much for staying with Hotel Okura Macau and we are glad to read your excellent review on TripAdvisor. We felt honor to know that you and your family did enjoyed this trip very much especially your precious daughter. We always believe that being more attentive and caring towards our valued guest, like you are very...

Macau, China
Reviewed 5 July 2016

We had a wonderful time in Okura Hotel with a special mention of the superb services of Ms. Viola's team at the Lounge. The room is so cozy and comfy. Our kids enjoyed the wave pool as well as the indoor. We'll definitely come back in Okura for this amazing experience!!

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1Thank Leesagutierrez
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Leesagutierrez, Thank you very much for sharing your precious feedback in Trip advisor. we are enchanted to hear that you had an enjoyable stay with us. It is also heartwarming to know that our staffs provided you friendly and excellent services. The special staffs that were mentioned have already been related your compliments, and hope you thoroughly enjoyed your...

Hong Kong
Reviewed 4 July 2016 via mobile

We can enjoy the free Wi-Fi access. The staff was super friendly from the moment we arrived, and even gave us early check-in and a wonderful upgrade. Kids will love the outdoor water park that is gorgeous, boasting a lazy river, three waterslides, a wave pool and a kids' zone.

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Helpful?
Thank becky-monkey
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear becky-monkey, Good Day and we truly appreciate that you have rated us as “Great Family Friendly Hotel”. Our aim to provide best entertainment area that suitable for family and mixing up with gambling world, the adults trying luck at their part while kids enjoying our outdoor water park. We believe that you had lots of fun with wave pool,...

Macau
Reviewed 4 July 2016

Very good service provided when staying in Hotel Okura. The staff provide excellent services that is good for all Japan Hotel organized. The air-conditioner sensor may have problem during night time. It's cool and function normally when guest is in hotel room. However, when guest are sleeping, it seems hot inside. The toilet in Japanese style that provide cleaning functions...

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Thank wyuen333
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear wyuen333, Thank you for taking your time on writing us such wonderful review at TripAdvisor. We felt honor to hear that the services provided during your stay was excellent and up to standard. We do appreciate for your comment in regards to the air-conditioner in the room which help motivate us to continuously improve our service quality as well...

Reviewed 4 July 2016

Our family choose to stayed at Okura in the summer holiday, that's the good place and really well service. Fast check in & out and all the staff are nice. We're very happy that this hotels will really take care of you and all facilities are fantastic. Next time, I'll also choose Okura Hotels in my first priority.

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Thank shermanl175
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear shermanl175, Thank you for choosing Hotel Okura Macau and spending a wonderful summer holiday with us. We are very glad to know that you enjoyed your stay very much on this visit and the rooms as well as facilities were to your favorite. Our colleagues always be attentive and take initiative in assisting our valued guest, liked you in...

hong kong
Reviewed 2 July 2016

I celebrated for my husband's birthday.The hotel was provided cake and red wine for our celebrating. My husband was very surprised and unforgettable.Thank you very much for your excellent service. I must come again with my family.

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Thank keroppilo
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear keroppilo, Thank you very much for sharing such a wonderful review on Tripadvisor. We are overjoyed by your high praises and to impress all guests. Our team is grateful to read your 5 star review and we truly appreciate your patronage and support to Hotel Okura Macau. Beside, we are glad to know that you were impressed with our...

Reviewed 1 July 2016

First of all, through my last review, I have some problems with Okura. Somehow, things have been solved professionally with great understanding and hospitalities. As a loyalty member, I have to give thumb up to Okura team. The hotel is very high standard of properties and services with affordable price and lots of promotion throughout the year. The properties are...

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Helpful?
Thank Punsri21
OkuraMacau, Guest Relations Department at Hotel Okura Macau, responded to this review

Dear Punsri21, Keeping guests’ loyalty is always the hardest thing in every industry and we sincere thank you for your support throughout the years. Meanwhile please accept our apologies again for unexpected circumstances which against hotel policy that make you felt miserable that time but it solved speedily as you mentioned. We feel honoured as our guest especially – you...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $169 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Expedia and Orange Marketing Services, Japan Co., Ltd. so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#6 Luxury Hotel in Macau
#7 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
14 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for a non-smoking room, but the suite provided was obviously one that had been occupied by smokers before. The odor was very strong. Otherwise, the room facilities were really excellent.”
 of 5 bubbles gn1893, 11 Jan 2017 | Read review
“Go for higher floor”
 of 5 bubbles louisakflo, 2 Jan 2017 | Read review
“The pillow is too sofe and a bit flat. It is suggested that the hotel should provide other types of pillows for customers' selection.”
 of 5 bubbles jeny1223, 28 Dec 2016 | Read review
“View is good from higher floor”
 of 5 bubbles Stephenchau, 13 Dec 2016 | Read review
“Junior club sweet ,very large room ,bathroom ,lounge ,walk in robe, kitchen( pantry )”
 of 5 bubbles 317lyng, 1 Dec 2016 | Read review
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