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Hotel Okura Macau

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#7 of 92 Hotels in Macau
Certificate of Excellence
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Hotel Okura Macau
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1,335 Reviews from our TripAdvisor Community

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Showing 707: English reviews
HK
Reviewed 3 days ago NEWvia mobile

We booked a deluxe room package with access to executive floor. Upon arrived at noon, we checked in at the 6/F executive lobby. Although our room was not ready till 3pm, the hotel offered us some drinks n cookies while we waited. Jesse, the reception staff knew that my husband was going to run for marathon early next morning, he...

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Helpful?
Thank vyam
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear vyam, Thank you for spending time to post compliments on Trip Advisor website and we are pleased to know that you have received friendly and professional service from our team. Your kind words and encouragements to Jesse were well addressed, we are all grateful to read your compliments, thank you so much. Besides, we do really appreciate for your...

Manila, Philippines
Reviewed 5 days ago NEWvia mobile

Hotel Okura one of the best five star hotels in macau under galaxy macau with a promenade shops and connecting bridge to the new broadway hotel. The only down side of Hotel Okura is the check-in, i don't know if it is their policy to check-in at exactly 3pm, maybe the hotel was jumpacked because we arrived before 2pm, but...

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Helpful?
Thank smurfy2014
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear smurfy2014, Thank you very much for choosing Hotel Okura Macau as your holiday destination. We are glad to hear the compliments towards our staff which have been shared among all team members that eventually delighted them and made up their day. On the other hand, regarding your check in experience on early arrival, we are please inform that if...

Reviewed 5 days ago NEWvia mobile

I went there with my boyfriend for a short trip from Hong Kong. And the staff are friendly and super nice, indoor pool is excellent with a beautiful view of another side of Macau! Staff Joyce from executive lounge is really helpful, explain shuttle service and hotel facility with patience! The room is exactly the same as it describe on...

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Helpful?
Thank Monica C
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Monica C, Thank you for your five star comment on Tripadvisor. We believe this is unbeatable great short weekend gateway. It is always thrilled to know that our guests have a memorable experience during the special occasion. Providing personal, prompt and professional assistance during your stay you deserve is our continued commitment. We truly appreciate your praises towards our...

Melbourne, Australia
Reviewed 1 week ago

Stayed at the Galaxy Okura in a junior club suite on the 27th floor ,had all the trimmings club lounge excess, Wow what a truely wonderful hotel and fantastic staff ,treated us to a beautiful birthday cake with wine ,all set up on our return from dinner ,such a lovely surprise ,highly recommend this hotel in Macau,excellent staff ,very helpful...

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1Thank lyn g
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear lyn g, Thank you very much for choosing Hotel Okura Macau for birthday celebration. We were delighted to hear that all of your requests were well accommodated and your entire stay was perfect. Thank you for spending such a tremendous day with us and we were thankful to receive your five star positive review on Tripadvisor. We look forward...

Hong Kong, China
Reviewed 1 week ago

1. Reservation staff were truly professional and considerate in accommodating our needs (wedding anniversary) by offering a free upgrade of our room with excellent scenic view. 2. Guest Relations staff took initiative in contacting us to offer cake and card as a token of complimentary service in celebrating our wedding anniversary stay. We felt warm and surprised by such initiative....

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Helpful?
Thank Databaseking
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Databaseking, Thank you for writing us the feedback and highly appreciated for this. In the meantime, your compliment will be shared with other team members which definitely cheers them up. To achieve your satisfaction is our continued commitment and goal. It was our pleasure to serve you and offer some small gifts during your special occasion. We always hope...

Macau
Reviewed 1 week ago

日本のホテルならでは落ち着きとサービス。ホテル全体がとっても綺麗で清潔。お部屋のアメニティーもそろっており、ロクシタンだったのもうれしかった。スタッフの皆さんはとってもフレンドリーで質問すれば直ぐに笑顔返答、困ることがまったくなかった。 Great Japanese hospitality, one step into the hotel and you forget the outside crowd and noise and glittering lights. The hotel is clean, clam and the staff are friendly and ready to help. Worth the pay.

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Helpful?
Thank akko872
OkuraMacau, お客様担当マネージャー at Hotel Okura Macau, responded to this review
Google Translation

akko872様 この度はホテルオークラマカオに後宿泊いただき、併せましてこのようなご滞在中の温かいご感想をお寄せいた...

Macau
Reviewed 2 weeks ago

Stay for holiday with parents and Kids. The service was impeccable, the staff were the most professional that i seen in all the hotels that i have stayed in. Special thanks to the reception staff at 6/F with tea & drinks to Kids and they all enjoyed the outdoor swimming pool and my kids want to explore more areas of...

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Helpful?
Thank Frederick W
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Frederick W, Thank you for giving Hotel Okura Macau a chance to serve you and your family with our warmest and sincerest services. Your review at Trip Advisor is really inspiring which eventually makes the entire team at Executive Lounge feel proud and glad to have you stay with us as one of our valued guest. Your highest satisfaction...

Singapore
Reviewed 2 weeks ago

Once U stepped into the Okura lobby U realised how peaceful & quaint, far from the maddening crowd which exist a few metres away! There was no Q when I checked in. Was given a 19th floor king bedroom resort pool view. I just came from a night stay at the Wynn Palace so the room seems rather small. However...

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Helpful?
Thank Ian_ITraveller
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear ITraveller, Thank you for commenting on your stay at Hotel Okura Macau. It is great to know that our attention to detail and your needs are appreciated, We felt honor that you had a comfortable stay during this visit and the room was to your favorite. Once again, please accept our genuine appreciation for your kind words and encouragements.We...

Reviewed 2 weeks ago

I had booked 6 rooms for two nights for about six months ago and was able to get a great deal on this hotel for about HKD 1200 per room per night. The price was not really bad and I expect that the hotel will be incredible. I had planed to visit the Grand Resort Deck which is complimentary for...

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Helpful?
Thank Jacky C
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Jacky C, Thank you very much for sharing your recent experience at Hotel Okura Macau. It is always with gratitude to receive detailed feedback from every single guest who coming from different country. We are delighted to know that our colleagues try their best to arrange early check in for you. However, please understand that special request is subjected...

Singapore, Singapore
Reviewed 2 weeks ago

My husband and i is cerebrating our first wedding anniversary in Macau. After i booked the room on Okaura hotel website, the customer server officer follow up with me with emails. helps to arrange card, cake for our cerebration. deeply touched by their good service. the cake and card are well prepared, an eventually came with a bottle of wine,...

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Helpful?
Thank junfangz
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear junfangz, We are thrilled to know that you have a memorable stay in Hotel Okura Macau. By knowing that the purpose of this visit is to celebrate your wedding anniversary in advance, it is our honor to prepare something special for you. Feedback like yours is the greatest motivator to keep us improving. Prompt and efficient response to our...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $193 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Expedia, HotelTravel.com, Priceline, Orange Marketing Services, Japan Co., Ltd., Odigeo, Hotels.com and Travelocity so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Luxury Hotel in Macau
#7 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
14 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Junior club sweet ,very large room ,bathroom ,lounge ,walk in robe, kitchen( pantry )”
 of 5 bubbles 317lyng, 1 Dec 2016 | Read review
“High Floor & pool view.”
 of 5 bubbles Ian_ITraveller, 23 Nov 2016 | Read review
“Higher floor and facing Heng Qin”
 of 5 bubbles JackyC645, 23 Nov 2016 | Read review
“Depends on what views you like”
 of 5 bubbles pingping_pong, 14 Nov 2016 | Read review
“The room , Junior Suite, was spacious, well furnished and clean. The bed mattress was extremely comfortable. ”
 of 5 bubbles ritawongofhk, 9 Nov 2016 | Read review
5 of 5
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