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Hotel Okura Macau

Ctrip.comUSD 162*
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#8 of 95 Hotels in Macau
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Okura Macau
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1,478 Reviews from our TripAdvisor Community

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Showing 782: English reviews
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Los Angeles, California
Reviewed 2 days ago NEW

My fiancee and I went to Macau for a 2-day vacation from Hong Kong. We booked out Hotel last minute while on the boat there so we were not even sure what we booked however once we arrived there we were stunned. The Hotel is a part of a massive resort and group of Hotels that comprise The Galaxy Macau...

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Helpful?
Thank WarmCoffeeHubBlog
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear WarmCoffeeHubBlog, Thank you very much for sharing your feedback on Tripadvisor. We are thrilled to read that you enjoyed your stay very much with great customer service especially our room and hotel facilities during your stay. The happiness of our guests is our top priority; we strive to deliver memorable and satisfying experience to all of our guests on...

Port Moresby, Papua New Guinea
Reviewed 3 days ago NEW

Took advantage of the upgrage offer and stayed in a Superior Suite. Well appointed understated room (a relief from all the bling of the complex). Enjoyed the conviences (butler panty, 2 WC, sauna) with plenty of space for 2 adults & a child. Loved the large bed with panoramic view. Service was excellent (except for check out when charges were...

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Helpful?
Thank ausam95
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear ausam95, We are delighted to hear your feedback about excellence service from the team and notice you had a great stay at our magnificent room. It takes time and skill to maintain the room as beautiful as the original pattern, yet it’s worth to know our guest love our hotel design and wooden texture room. The view of the...

Reviewed 3 days ago NEW

We had a fabulous stay at Hotel Okura Macau. The staff were all friendly, extremely helpful and thoughtful. They helped us any time they could and went above and beyond. We wouldn't hesitate to recommend this hotel to anyone. We were extended family travelling with 3 small children and always felt very welcome and so well taken care of.

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Helpful?
Thank Lena K
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Lena K, Please accept our sincere gratitude for giving us the opportunity to deliver the genuine Japanese Hospitality for you and your family. Your excellent stay experience remarks us on another level of achievement. We truly understand that travel with kids needs extra care, and it is our honor to provide assistance on their needs. Their smiling faces are...

Reviewed 3 days ago NEWvia mobile

Dear Okura team, Thanks for your great assist and caring for our stay in earlier Mar. My families from Canada are so delighted to be the guest in the hotel. I know it is difficult to arrange 5 rooms in same floor and your team can make it, that bring our convenience especially with total 8 kids. Specially thanks to...

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Helpful?
Thank Amanda T
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Amanda T, We are sincerely delighted to read your fabulous review at TripAdvisor and wordings could not express our excitement now after reading your staying experience. The happiness of our guests is our top priority; we strive to deliver memorable and satisfying experience to all of our guests on their every stay. All of our team members are delighted...

Reviewed 3 days ago NEWvia mobile

Okura team, thanks again , your great assist and caring our stay earlier in Mar. I know it is a bit difficult to arrange 5 rooms in same floor and your team can make it, that bring our convenience especially with total 8 kids. Our wife family from Canada were so delighted in this Macau trip, especially your team sincerely...

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Helpful?
Thank Micah T
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Micah T, Thank you is the only word more than that we can express and we feel so thankful for your continuous support throughout the years. All of our team members are cheerful to hear your compliment especially Gloria, Viola, Joyce, Carol and Jesse, and certainly it will encourage us to keep providing the five stars service to our...

Hong Kong, China
Reviewed 4 days ago NEW

We stayed in this Galaxy Group hotel for 2 nights. The Okura is one of five Galaxy hotels in this huge complex. Kids would love The Grand Resort Deck (over 75,000 sq m) featuring a Wave Pool and River Ride. When we arrived, it was very busy at the check in counter and the guy who served us seemed very...

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Helpful?
Thank Miranda2005
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Miranda2005, We do appreciate for your precious time on writing us a fabulous review at Trip Advisor. It is our pleasure to provide a comfortable and memorable stay for each of our valued guest as well as carefree vacation at Hotel Okura Macau. As you mentioned, Grand Resort Deck has grab lots of attention with wave pool fun, lying...

Dongguan, China
Reviewed 4 days ago NEW

I knew Okura in Bangkok,it was a great stay for me,so when i go Macao,i also want to spend my birthday on Okura,thank you for the birthday cake and red wine.My husband wanted to surprise me, so he asked the hotel to deliver the cake at 12,It was really a surprise,I had an unforgettable birthday ,I'll definitely choose Okura next...

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Helpful?
Thank Ada0508
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Ada0508, Thank you very much for choosing Hotel Okura Macau to celebrate your special occasion. We are overjoyed to hear that you have a unforgettable birthday. Besides, by knowing the purpose of this visit, we are pleased to arrange small gifts as to convey our best wishes. We understand the importance of that day and we sincerely hope that...

Jalan Tiga
Reviewed 1 week ago via mobile

First day arrives on 20 May, although we early arrives before noon. They manage to get our room ready. Further when we walks in to Galaxy properties, main Entrance was so grand, we spend 10 mins snap photos and video since the Diamond and water short shows starts. When we stepped into our room, it was awesome feeling, big and...

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Helpful?
Thank Kinangel
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear kinangel, Thank you very much for your positive review describing your stay experience in Hotel Okura Macau in detail. We appreciated to your feedback which is undoubtedly constructive to other guests travelling to Macau. It gives us great pleasure to read that you have had an enjoyable experience in the shopping Promenade as well as other first-class restaurants with...

Hk
Reviewed 2 weeks ago

excellent stay, the room is very clean, and it provide steam room and sunna room. Besides, breakfast is aldo provided! I will gobto this hotel again together with my friends and my family! The service of this hotel is also excellent, I can get the free upgrade room because I stay over two nights!

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Helpful?
Thank s0003322
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear s0003322, Your excellent stay and good experience stay words remark us on another level of achievement! We are glad and excited to have this good comment and you had an enjoyable stay experience with us. Meanwhile a great hardware provided the point of selling, among all of suite type the superior suite is famous for couple, family and friends....

Reviewed 2 weeks ago

The experience with the reservation team and guest relations team were great. They got quick and polite to every request in email. During the stay, I celebrated my husband's birthday. The guest relations team made great effort to arrange surprise birthday cake delivery to the room. Thanks so much for their effort. They also made the remarks in the system,...

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Helpful?
Thank Alison C
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Alison C, Thank you for your time on writing us this excellent review on TripAdvisor. It is our pleasure to prepare some small gifts on this special day by knowing it in advanced. Being attentive to details is one of the way to ensure a memorable trip for all guests, especially for those choosing Okura Macau to celebrate their...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $189 - $830 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Hotels.com, Agoda, Orange Marketing Services, Japan Co., Ltd., Expedia, Priceline and TripOnline SA so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Family Hotel in Macau
#8 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
17 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great views, easy access to the pool, free shuttle bus”
WarmCoffeeHubBlog, 28 May 2017 | Read review
“Superior Suite worth the upgrade”
ausam95, 27 May 2017 | Read review
“maybe better to go there during the week to avoid crowds at the pools”
Miranda2005, 26 May 2017 | Read review
“Higher floor, resort view.”
R6065KLjamesm, 9 May 2017 | Read review
“If your budget allows it, take the suite.”
DhanyP, 3 Apr 2017 | Read review
5 of 5
Ctrip.com
USD 162* /night
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AMOMAUSD 465
Booking.comUSD 276
Hotels.comUSD 276
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Prices are for 1 room, 2 adults
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