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Hotel Okura Macau

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#7 of 95 Hotels in Macau
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Okura Macau
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1,446 Reviews from our TripAdvisor Community

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Showing 766: English reviews
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Hong Kong, China
Reviewed 2 days ago NEW

My last name is Lui, and I stayed in suite room 2558 during 4/14-17, 2017. I stayed at most Macau hotels already, and can say Hotel Okura Macau has the best staff by far. Everyone is very polite, helpful, tidy and eager to help. Not sure if this is because I stayed at a suite. A hotel staff (I think...

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Helpful?
Thank jcwlui
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review

Dear Jcwlui, Thank you very much for sharing your 5 star review on Tripadvisor, your comments is gratefully received. We especially love reading how you described our hotel as " really stand out” and We are thrilled to hear you enjoyed the tranquil and comfortable environment our hotel provides. This is the attentive yet unobtrusive guest services our team strives...

Hong Kong, China
Reviewed 5 days ago NEW

We just finished a four day visit in Okura, Staff are friendly as usual, suite are clean and tidy as usual. What surprise me is most of the staff in the Executive Lounge knew it is closed to my birthday, they greet me with a birthday cake and a birthday song. I do feel a little embarrassed on that. The...

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Helpful?
Thank louisakflo
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear louisakflo, Thank you for your continuous support and loyalty towards Hotel Okura Macau and we are delighted that you had a wonderful birthday experience during this visit. All of our team members are cheerful to hear your compliments especially your appreciation to Gloria and Okura Lounge Team, they are very proud of your recognition as well as to know...

A TripAdvisor Member
2 reviews
2 helpful votes
Reviewed 1 week ago via mobile

We would just like to personally thank the GM of Okura for making our last evening in Macau so special. The icing on the cake was the personalised pillowcases, that he even sent out to us on our new adventure.. The suite was fantastic, couldnt ask for anything more. We highly recommend it. Thanks again for making it fantastic.

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Helpful?
Thank A TripAdvisor Member
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear valued guest, Thank you for choosing Hotel Okura Macau for your holiday destination. We are glad to know that you enjoyed your stay very much with great service especially our amenity arrangement for you special occasion during your stay. The happiness of our guests is our top priority; we strive to deliver memorable and satisfying experience to all of...

Hk
Reviewed 1 week ago

Provide excellent service with polite and helpful staff. Nice outdoor pool area and big room.Very large shopping centre is right at the hotel. Only one point is the shuttle bus service of Galaxy is too early to stop like Taipan line at 9 pm etc

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Helpful?
Thank cheria_leung
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear cheria_leung, Thank you for sharing your recent experience. Customer care is amongst our highest priorities and your feedback is truly encouraging for us to continue the passion on delighting our guests. We are delighted to know that you did enjoy the shopping at The Promenade. It features over 200 shops from luxury flagship stores and designer boutiques to high-street...

Shenzhen, China
Reviewed 2 weeks ago

Before and during our stay Hotel Okura provided excellent service. Rooms are spacious, clean with comfortable beds and nice interior design. Breakfast was with various choices. All in total we enjoyed our stay there, and we will go next time again to hotel Okura.

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Helpful?
1Thank micyla
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear micyla, Thank you very much for staying with Hotel Okura Macau and spending your time to share your fabulous review at TripAdvisor. The entire team members are so proud to know that you enjoyed your vacation that much by receiving quality services. We felt honor to know that our room and facilities were to your favorite. While further to...

Manila, Philippines
Reviewed 3 weeks ago

We couldn't ask for more! Most importantly, the staff are most helpful, professional, and courteous. The rooms are beautifully appointed and the amenities complete! Everywhere we went in the hotel, the staff was wonderful, at breakfast at the Lounge, or dinner at Yamazato...simply wonderful! Okura is in the middle of where the action is, yet, it is a peaceful and...

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Helpful?
Thank marines661
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear Marines661, Thank you for posting this 5 stars comment and sharing your resent stay experience on Tripadvisor. It is always the wonderful feedback from our guest that keep our team member improving the service. Besides, your patronage to our hotel as well as the Japanese signature restaurant - Yamazato is truly appreciated. We are overjoyed to know that you...

Jakarta, Jakarta Raya, Indonesia
Reviewed 3 weeks ago

Check-in was very smooth. Originally we checked in at the hotel lobby, but the staff said that we were VIP guest on that day and that we can enjoy the check-in facility at the executive lounge. We were escorted by the staff to the executive lounge where two staff were standing by to helped us check in. Welcome drinks and...

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Helpful?
Thank DhanyP
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear DhanyP, We are sincerely delighted to read your fabulous review at TripAdvisor and wordings could not express our excitement now after reading your staying experience. Thank you very much for choosing Hotel Okura Macau and spending time to share your amazing reviews with us. It is really great to hear that you received wonderful services from our well-trained colleagues...

Hong Kong, China
Reviewed 3 weeks ago

They are so nice for me and make me so many surprise, my wife and I feel so good and unforgettable screen. Moreover, the facility and garden environment is high class. I feel I'm a VVIP at that day!! I'm enjoy to use that hotel again.

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Helpful?
Thank leekincheong
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear leekincheong, Thank you very much for choosing Hotel Okura Macau to celebrate your special occasion. We are genuinely delighted to know that you and your wife enjoy this surprises trip and manage to have a memorable stay with us. Maintaining hotel’s facilities in good condition is very important in order to ensure a safe and interesting environment is providing...

Hong Kong, China
Reviewed 4 weeks ago

We stayed at the hotel for two nights just before the Chinese New Year holidays. So we hit the low season price of the room. We were more than happy to learn that we were upgraded to the Royal Suite of the hotel. This was not a non-smoking room but it was the only Royal Suite with sauna and Jacuzzi....

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Helpful?
Thank siu hong cyril S
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear siu hong cyril S, Thank you for loyalty and choosing Hotel Okura Macau as your holiday destination. It is also heartwarming to know that you enjoyed your stay very much with our room arrangement and great customer service. We always believe that being attentive to details towards all guests from different country is essential to ensure a wonderful trip...

Hong Kong, China
Reviewed 4 weeks ago

Polite & professional hotel staff. I was surprised to receive welcome tea & red wine. Spacy room facility with private steam room & Sunna. A minor improvement point to follow was a bit smelly in toilet bowel.

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Helpful?
Thank chanyeah
OkuraMacau, Guest Relations at Hotel Okura Macau, responded to this review

Dear chanyeah, Thank you for loyalty and choosing Hotel Okura Macau as your holiday destination. It is our great honor to serve you and make this stay experience a memorable. The design of our suite room is suitable for all guest especially for those come with family. Premium room facilities such as the sauna, steam room and Jacuzzi in the...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 

Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $187 - $886 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hotels.com, Orange Marketing Services, Japan Co., Ltd., Agoda, Expedia, TripOnline SA and Priceline so you can book your Hotel Okura Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#3 Business Hotel in Macau
#4 Romantic Hotel in Macau
#7 Luxury Hotel in Macau
#7 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Okura Macau staff and other travellers.
17 questions
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Questions? Get answers from Hotel Okura Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If your budget allows it, take the suite.”
DhanyP, 3 Apr 2017 | Read review
“Nothing need to arrange before to there, it was because, they already prepare what you need inside. ”
leekincheong, 30 Mar 2017 | Read review
“Rooms facing mainland China have sunset view”
  • Enjoy the sunset at these seats
  • Living room is spacious
  • Rooms facing Mainland China have sunset view.
  • Jacuzzi and twin beds
  • Bathroom is spacious and well designed
siuhongcyrils, 28 Mar 2017 | Read review
“Choose summer time to enjoy the artifical beach.”
chanyeah, 28 Mar 2017 | Read review
“Negotiate with the Front Desk on an upgrade package. It will be well worth it.”
Skegness1961, 8 Mar 2017 | Read review
5 of 5