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Hotel Okura Macau

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Traveller (2713)
Room & Suite (924)
Dining (209)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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About

#13 of 114 hotels in Macau
Location
Cleanliness
Service
Value
Travellers' Choice
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Water park
Kids stay free
Wifi
Hot bath
Lazy river
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Swimup bar
Poolside bar
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Trendy
Languages Spoken
Chinese, Filipino, Japanese
2488Reviews26Q+A100Room tips

Reviews
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Traveller rating
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Popular mentions
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Most Recent
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Joey L wrote a review 11 Feb
1 contribution
+1
Super thanks for Okura hotel for excellent and cozy service. Executive Lounge staffs, Tei, Chloe and Momoe are all fantastic. Especially Tei, he helped us to organise my Macau trip with very warm and family tone. My parents felt very comfortable in our stay with his service. Special thanks to Kobe, Jiggy and Brittany for the surprised kid’s birthday cake, kid’s tent, jacuzzi and all room service. I appreciated very much for the wine and champagne served in my suite. Many thanks to the concierge staffs Edith, Addison and Justin. They showed warm and very polite welcome to us. Oh, can’t forget the super nice housekeeping service from the team and Manager, Lawrence. I will visit Okura when I visit Macau again because it’s great experience for my whole family. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ five stars hotel, 10 stars service quality, highly recommended.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: If u hv kids, highly recommended to stay in Okura because it’s convenient to get on Macau light...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 days ago
Dear Ms. Joey L, Thank you for staying with us with your family and taking the time to write a review about us. We are pleased to hear that our Okura team was instrumental to make your Macau trip memorable and unforgettable. We are highly appreciated your compliments to our staffs- Tei, Chloe, Momoe, Kobe, Jiggy, Brittany, Edith, Addison, Justin and Lawrence. It was a pleasure to have you as our guests and we look forward to welcoming you back to Hotel Okura Macau in the future! Best Regards, -- David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eddy N wrote a review 7 Feb
Rotterdam, The Netherlands1 contribution
I really enjoyed the stay in hotel Okura. It was a great experience. They suprised for my birthday with a birthday cake. I really appreciate that. The service was fantastic. Many thanks to the staff. Especially thanks to John and Krystal! They helped us a lot. Eddy N.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 days ago
Dear Mr. Eddy N, Thank you for staying with us to celebrate your birthday and taking the time to write us a review. We are glad to hear that you had an unforgettable stay with us and your compliments about John and Krystal at Front Office. It was a pleasure to have you as our guests and we hope to welcome you back to Hotel Okura Macau in the future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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K G wrote a review Jan 2024
London, United Kingdom2 contributions
A five star experience! Thank you so much for the warm welcome. Special mention to Krystal and Jiggy for organizing such wonderful surprise to celebrate our wedding anniversary. We would also like to commend Yuki in the executive lounge who assisted us with a very smooth check in process and offered us snacks and refreshments. Highly recommended hotel service!⭐️⭐️⭐️⭐️⭐️
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear Ms. Karen G, Thank you for staying with us to celebrate your wedding anniversary and taking the time to share your pleasant experience. We are pleased to hear about your compliments to our staffs Krystal, Jiggy and Yuki. It was a pleasure to have you as our guest and we hope to welcome you all back to Hotel Okura Macau! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Loida H wrote a review Jan 2024
Hong Kong, China2 contributions
+1
Our stay in this hotel is truly amazing. Upon our arrival at the reception, we were greeted by friendly and accommodating staff like Krystal who patiently assisted us on our check-in. Would like also to thank Nash for providing assistance that makes us even more comfortable. The room!! Oh my goodness is one of the best hotel I've ever stayed. Very clean, the bed is so big. We were so excited about the bathroom fitted with his and hers sink. Great view, complete ameneties. Comfortable bed. The location is very convenient. We will surely come back. Well done Okura Hotel Macau I rate you 10/10
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Look for Krystal and Nash for assistance. They make your stay unforgettable
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear Ms. Loida H”, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are pleased to hear that you had enjoyed your stay and your compliments to Krystal and Nash at Front Office is truly appreciated. It was a pleasure to have you as our guest and we are looking forward to welcome you back to Hotel Okura Macau in the future! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Olga T wrote a review Jan 2024
Moscow, Russia2 contributions
We were very glad to stay in the Hotel Osaka in Galaxy Casino in Macao. Perfect service, wonderful place, very kind staff. Our suite was very beautiful and comfortable. In the bathroom there were any sets we can imagine . All the staff from guard till room service were ready to serve and to help us. Especially we would like to mention two bellmen Nash and Eden. They were constantly helping us with luggage and escorting us through the hotel. We enjoyed our holiday in Osaka
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear Ms. Olga T, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are glad to hear about your compliments to our bellmen Nash and Eden. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leonie T wrote a review Jan 2024
1 contribution
I have a Great Experience in this Hotel The Staff is Very Nice. I feel very comfortable with their service.The staff Val was so nice and friendly. He even shows us around the room. I was satisfied with his service. He makes me feel like home.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear valued guest Leonie T, Thank you for sharing your great experience about our hotel service and giving compliments to our staff Val at Front Office. Making guests feel like at home during the stay is always one of our aims. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chorong l wrote a review Jan 2024
2 contributions
all services they offered were amazing. The bed and pillow was so cozy and the night turndown service(i'm not sure this is the official name) was impressive. And the all the staffs are amazingly nice and welcomed us. When I checked in, they checke dmy flight time and they offered me the late check-out, even thoguh i didn't think. I used the indoor swimming pool and gym. It was a good alternative in Jan, when the outdoor pool is closed. Val(one of the staff) was always kind to us, and all people helped me anytime. Thank you for all the service Okura gave to us!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: actually, the hotel is the far from the main Cotai area. But it was good for me that Taipa...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear Valued Guest chorong I, Thank you for taking the time to share your pleasant staying experience and giving compliments to our staffs, especially Val at Front Office. We are happy to hear that our staffs are providing anticipatory service which is one of our service culture DNA. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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geovanni f wrote a review Jan 2024
Bandung, Indonesia5 contributions
Amazing hospitality from the lobby till room. Thank you to Arah and Zed who served us very well and give the explanation very detail about all the facilities. Also thank you to Kelvin who accompanied my daughter very well at kids club. Amazing view, very nice atmosphere, we really enjoyed our stay. Definitely will come back here.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear Mr. Geovanni F”, Thank you for staying with us and taking the time to provide us feedback of your pleasant experience. We are pleased to hear about your compliments to our staffs- Arah, Zed and Kelvin. It was a pleasure to have you and your family as our guests and we are looking forward to welcome you back to Hotel Okura Macau! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Thomas C wrote a review Jan 2024
Hong Kong, China7 contributions13 helpful votes
It is modern like new hotel with excellent guest service. The reservation desk is very responsible and helpful. They arranged connecting rooms for my family stay. The consciege is above and beyond with local restaurant recommendations. The hotel is part of the larger galaxy complex and 5 min walk to the nearby restaurant and bar area, the colonial houses and floral park. The indoor heated pool on the top floor though not meant for lap swimming offers great view during daytime. The gym looks well and fully equiped. The minibar comes with the room package. Overall, a very pleasant stay.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear Mr. Thomas C, Thank you for staying with us and taking time to share the feedback of your pleasant experience. We are happy to hear that your kind recognition to our reservation and concierge team. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best Regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Axell S wrote a review Jan 2024
2 contributions
the food is great whether its from the room dining or breakfast, the room is amazing and also the service from okura especially from eren and zed, they’re a very hardworking and a friendly one! easy acces to galaxy mall and foods!! also got a clean room and toilet. Okura hotel is worth to stay
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Okura Macau, Other at Hotel Okura Macau
Responded 3 weeks ago
Dear Mr. Axell S, Thank you for sharing your feedback of your pleasant experience and your kind appreciation to our bellmen Eren and Zed. It was a pleasure to have you as our guest and we hope to welcome you back to Hotel Okura Macau! Best regards, David D’Alessandro, Assistant Vice President – Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$278 - AU$976 (Based on Average Rates for a Standard Room)
LOCATION
ChinaMacau
NUMBER OF ROOMS
488
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL OKURA MACAU (AU$278): 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Hotel Okura Macau
Which popular attractions are close to Hotel Okura Macau?
Nearby attractions include The Broadway (0.4 km), Tin Hau Temple (Taipa) (0.5 km), and Zero Latency VR Macau (0.2 km).
What are some of the property amenities at Hotel Okura Macau?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Hotel Okura Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Okura Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Okura Macau?
Conveniently located restaurants include Urban Kitchen, The Ritz-Carlton Bar & Lounge, and Lai Heen.
Are there opportunities to exercise at Hotel Okura Macau?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Okura Macau have an airport shuttle?
Yes, Hotel Okura Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Okura Macau have airport transportation?
Yes, Hotel Okura Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Okura Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Okura Macau offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Okura Macau?
The staff speaks multiple languages, including Chinese, Japanese, and Filipino.