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Galaxy Hotel

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#10 of 92 Hotels in Macau
Certificate of Excellence
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Galaxy Hotel
Galaxy Hotel
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2,046 Reviews from our TripAdvisor Community

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Showing 1,434: English reviews
Hong Kong, China
Reviewed 6 days ago NEW

Miss Candy Leong – Quality Assurance Manager, May I express my experience for my stay with your hotel on this Monday (check-in date 09 Jan 2017, my room No. 20112)? The pretty concierge ladies at the main entrance and the receptionist at the check-in counter are very nice and polite. They do their job with heart, as what your slogan...

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Helpful?
Thank KY_Steve0731
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Mr. Tsang, We appreciate you taking the time to provide us with such detailed feedback. I am very happy to hear that our staff and service met your needs and expectations. And you enjoyed your stay overall. Your feedback has been passed on to concerned management. Do not hesitate to contact us if there is anything we can help...

Hong Kong, China
Reviewed 6 days ago NEW

Stayed two nights for Christmas at the Galaxy Hotel. Very easy to get to the hotel on the free shuttle bus from the ferry which drops you off at the front door. Check in and check out was quick and the staff very friendly. The room is modern, the bed very comfortable, big bathroom and has all amenities. Lots of...

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Helpful?
Thank bmcburn
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am happy that you enjoyed your stay and our staff made your stay pleasant. We look forward to welcoming you back to the hotel in the near future. Best Regards, Candy Leong Quality Assurance Manager

Sydney, Australia
Reviewed 1 week ago

Great Hotel / Casino complex. I loved having a couple of beers by the wave pool. Good rooms, attentive staff. Great bar just next to the foyer. Plenty of shops and restaurants. very accessible by free shuttle bus. Walk through the complex to "The broadway" complex where I found a great bar and awesome dumplings.

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Helpful?
Thank Heals64
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Reviewed 1 week ago

I'll start by saying that I've stayed here several times and half of the time I didn't have to pay for my stay. With that being said, I will be basing the review on my most recent stay in December. They upgraded us to the Royal Suite, which came with the butler service. Let's just say that the service during...

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Helpful?
Thank Immortalist
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive feedback and for recommending our hotel to other travelers. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

Ludhiana, India
Reviewed 1 week ago

Me, my husband and our five year old son decided to spend our New Year's at Macau this year. It was a last minute plan and so Macau was the most convenient option as it was Visa on Arrival for an Indian Passport Holder, lively and a fun destination. Our luxurious holiday started as soon as we entered the beautifully...

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Helpful?
Thank ashmeg20
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your positive comments and a perfect rating. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Please contact us if there is anything we can help you with. Best Regards, Candy Leong Quality Assurance Manager

Singapore
Reviewed 1 week ago

Its a busy place so be prepared to queue at shuttle bus from ferry and at check-in. Rooms are nice, beds are firmer than would expect. It's got an amazing casino but be prepared to have a lot of cash if you wish to sit at any of the gaming tables as most have a minimum bet of 500HK$.

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Helpful?
1Thank Richard B
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am glad that you enjoyed your stay overall. We look forward to welcoming you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

Brisbane, Australia
Reviewed 1 week ago

I have just returned home from my holiday in Macau. As we were unsure of the distance from the airport to the hotel, my husband ordered a car from the hotel. We discovered it was a 7 min drive and we paid 400MOP. on the way back we took the complimentary bus. Our group was 2 suites and a standard...

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Helpful?
Thank lizjuric
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am happy that you enjoyed your stay and our staff made your stay pleasant. We look forward to your next visit to Galaxy Macau. Best Regards, Candy Leong Quality Assurance Manager

Reviewed 1 week ago

Its closed to go everywhere with free shuttle buss, also There is a pedestrian enable visitors to walk from Galaxy to Venetian and Parisian. The room was nice and clean. All Minibar is free as a compliment. Staff are helpful and friendly Overall this hotel is amazing and I love it...!!!!

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Helpful?
Thank Novry N
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

Singapore
Reviewed 2 weeks ago

Beautiful hotel with great pools, fitness gym, good restaurants, shopping outlets and casino etc. Room was big and clean. Beverages in the fridge (i.e. mineral water, coke and beers etc.) were free of charge. Walking distance to Taipa and Boardway. There is a pedestrian enable visitors to walk from Galaxy to Venetian and Parisian. Free shuttle services are available at...

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Helpful?
Thank 837lewm
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Please contact us if there is anything we can help you with. Best Regards, Candy Leong Quality Assurance Manager

Hong Kong, China
Reviewed 2 weeks ago

As i would like to celebrate a birthday with my boyfriend and i have a communication with the reservation team since my reservation has confirmed. The team are really helpful and i checked in my room so fast and the reservation team have sent a birthday cake to my boyfriend through the room service which i didn't expected. Staff are...

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Helpful?
Thank Jessica T
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so delighted that you chose to celebrate such a special occasion with us. We hope to have you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Price Range: $171 - $492 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Booking.com, Ctrip TA and Agoda so you can book your Galaxy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#10 Luxury Hotel in Macau
#10 Family Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Galaxy Hotel staff and other travellers.
46 questions
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the room with swimming pool view is better.”
 of 5 bubbles KY_Steve0731, 10 Jan 2017 | Read review
“If you are an Australian wanting to go gamble, go to Vegas. It's cheaper in the long run!”
 of 5 bubbles lizjuric, 3 Jan 2017 | Read review
“Ask for rooms with resort view.”
 of 5 bubbles 837lewm, 2 Jan 2017 | Read review
“tub is big and the room is big enough”
 of 5 bubbles jessicatG7737PB, 2 Jan 2017 | Read review
“rooms overlooking the WAVE pool”
 of 5 bubbles EXANSY, 28 Dec 2016 | Read review
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