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Banyan Tree Macau

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#4 of 92 Hotels in Macau
Certificate of Excellence
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Banyan Tree Macau
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1,078 Reviews from our TripAdvisor Community

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Showing 866: English reviews
Hong Kong
1 review
Reviewed yesterday NEW

Overall experience was good, the room was spacious with an in-room pool, love that they have provided kid's size slippers. The indoor pool and sauna were excellent, food served was up to standard, a good choice for family short break

Review collected in partnership with Banyan Tree

Helpful?
Thank kinhangl
New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Set within the Galaxy Hotel and Casino complex, the Banyan Tree Hotel is quiet, with beautiful rooms (all suites, in room pool, multiple reclining spaces, soaking tub and double showers) and outstanding solicitous service. Everyone went out of their way to be helpful. The spa is beautiful as well as are the three pools including a wave pool attached to... More 

Helpful?
Thank sapa606
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear sapa606 Thank you for sharing your recent Banyan Tree experience with the readers of this website. We are pleased to read of the impact our associates had on your stay, with their quality of service, and how it went hand in hand with our specially designed Suites as well as our award winning Spa were able to deliver on... More 

Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Had my wedding banquet here in Macau Banyan Tree half year ago and received a free one night room certificate, so just redeem it and have some fun with my wife as a 'half year' anniversary. The room and service were all impressive until when we were leaving/checking out the room on next morning.......we found a used "condom" on the... More 

Helpful?
Thank waj_ry
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear waj_ry Thank you for your continued loyalty to our brand and sharing your feedback about your stay. It is only through constructive feedback such as yours that we are constantly able to address the area that need improvement. I wish to assure you that we are looking in to ways to enhance the area further and look forward to... More 

New York, New York, United States
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

In Cotai (which is not the center of Macau) but still in a very nice complex : Galaxy. The feel is the same as in every banyan tree : zen attitude, nice smell and good service. We got a very nice Spa Sanctuary Suite which included an in room relaxing swimming pool, a huge living room, a great bathroom and... More 

Helpful?
Thank Ruben B
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Ruben B Thank you for your continued loyalty to our brand and for once again sharing your feedback about your stay. We are pleased to read of the impact our associates had on your stay, with their quality of service, and how it went hand in hand with our specially designed Spa Sanctuary Suites were able to deliver on... More 

1 review
Reviewed 3 weeks ago via mobile

My family and I spend 4 incredible days at the Banyan Tree Macau. The hotel is amazing; rooms are the best we ever experienced, they are huge with even a relaxation pool and a wooden bathtub that can accommodate 2 persons. Service all over is very friendly and attentive without being obtrusive; nothing is too much to ask and always... More 

Helpful?
Thank ced13220
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear ced13220 Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. We are glad that the various unique features of our spacious suite including the relaxation pool and Japanese-style soaking tub helped bring “color” to your stay . We are thrilled to learn of your kind comments about the unique quality of... More 

Hong Kong, China
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Spend one night at the Banyan Tree hotel and have to admit I was very impress. The rooms are very spacious and comfortable, like you do not want to leave the room. Everything have been well think of, to ensure your comfort and that is very appreciable. The smell in the lobby (ginger and lemongrass) is welcoming you smoothly and... More 

Helpful?
Thank MSDM2014
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear MSDM2014 Thank you for sharing your recent Banyan Tree experience with the readers of this website. We are pleased to read that you had an enjoyable stay. We are glad that the various unique aspects of our suites and the signature fragrance in the lobby had such a profound impact on your stay. We have noted the area where... More 

Hong Kong, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

Upon the request of friends I stayed at Cotai Pool Suite, Banyan Tree Macau for the second time. The accommodation of this type of room was normally huge with all required facilities except there was a relaxation pool of roughly 5 x 1 metres by the window(it was said that the maintenance of the pool was incorporating the latest UV... More 

Helpful?
1 Thank Ben172211
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Ben172211 Thank you for your continued loyalty to our brand and for sharing your feedback about your stay We are glad that the various unique features of our spacious suite including the relaxation pool and Japanese-style soaking tub helped bring “color” to your stay . Thank you for your affirmation of our suite as being the best for family... More 

Hong Kong, China
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

Banyan tree group is always my priority for family holidays. This Macau one next lets me down either. The room is extremely huge (more than triple of regular hotel size room with almost 170 sqm). The decoration is very nice as always. The view is 270 degrees so can see most of Macau’s best views in your room. The service... More 

Helpful?
Thank ninazhan
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear ninazhan Thank you for your continued loyalty to our brand and for sharing your feedback about your stay. We are thrilled to learn of your kind comments about the unique quality of service you received from our Banyan Tree associates and the impact it had on your stay and your desire to return. Our associates are an integral part... More 

Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

It's quiet and clean. Staffs are friendly and helpful. A good place for getting away for the weekend, as a couple or as a family. Although it's located within a casino but once inside, the sound and sight is kept out rather well. He only problem is difficult to get a taxi.

Review collected in partnership with Banyan Tree

Helpful?
1 Thank koonkaumartint
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear koonkaumartint Thank you for your providing us your feedback on your recent stay at Banyan Tree Macau. We are pleased to read that in most part you had an enjoyable stay and that our associates were able to make your stay a memorable one as well. Thank you for pointing out that it is difficult to get a taxi... More 

1 review
Reviewed 4 weeks ago

Had a terrific stay at Banyan Tree Macau! Stayed a night to celebrate a anniversary and birthday. Booked on their own site and had a tremendous amount of help from their reservations team and a special thank you to CANARY WONG. She helped me the whole way through along side her awesome team. They helped me plan every step for... More 

Helpful?
Thank Fernando J
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Fernando J Thank you for taking the time to share your feedback following your recent stay with us, and for your recommendation of our hotel of choice in Macau. I am very pleased to read that our associates were able to ensure that your stay on this occasion surpassed your expectation. Your commendations of Canary and FO Team have... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $405 - $1,032 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Family Hotel in Macau
#3 Casino Hotel in Macau
#3 Spa Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Macau staff and other travellers.
11 questions
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Questions? Get answers from Banyan Tree Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors will provide better views when enjoying the pool”
 of 5 bubbles Ben172211, 10 Nov 2016 | Read review
“try the signature villa - almost 170 sqm!”
 of 5 bubbles ninazhan, 6 Nov 2016 | Read review
“spacious room”
 of 5 bubbles alicecms, 19 Sep 2016 | Read review
“Room with a view out across to other side of the river is nice at nigh time.”
  • This was the room we enjoyed on our second night
 of 5 bubbles D6217LSkarend, 17 Sep 2016 | Read review
“relaxation pool room is expensive but well worth it!”
  • room
  • room
  • room
 of 5 bubbles 579kristianb, 9 Aug 2016 | Read review
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