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Banyan Tree Macau

Ctrip.comUSD 314*
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#4 of 95 Hotels in Macau
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Banyan Tree Macau
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1,168 Reviews from our TripAdvisor Community

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Showing 926: English reviews
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Leende, The Netherlands
Reviewed 4 days ago NEW

My business partner and myself had the rooms with the pool in the rooms and they are superb! As the whole hotel is! Very tasteful, very warm decorated, very high service level of the staf, great restaurant in the hotel, great pool venue...when Macau then for sure this hotel recommended!

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Helpful?
Thank RobVerbeek
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear RobVerbeek Thank you for taking the time to share your feedback following your recent stay with us, and for your recommendation of our hotel of choice in Macau. We are pleased to read that in addition to all our unique decor and facilities in our suites and hotel, it was the quality of the service you have received from...

Hong Kong, China
Reviewed 6 days ago NEW

Not to mention the impeccable in-villa service which was efficient and friendly. The buggy arrived always on time and the overall service was attentive to the point of being indulgent. The outdoor heated pool was absolutely heavenly.

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Helpful?
1Thank rabbit112017
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear rabbit112017 It was a pleasure to read about your recent stay at Banyan Tree Macau and how much you enjoyed our many unique features and facilities. It was especially pleasing to hear that our staff, who are the real reason for our continuing success, were able to make such a difference to your experience through their service quality and...

Reviewed 6 days ago NEW

Banyan Tree Macau offered the best experience imaginable, from picking you up from the Macau terminal with a congenial butler in a spacious seven seater to offering a relaxing Banyan tree spa area. We stayed at the Banyan Tree Bauhinia, objectively by far the best villa available in Macau. A truly unforgettable experience.

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Helpful?
Thank Angel R
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Angel R Thank you for taking the time to share your comments about your recent stay in our unique Pool Villas. We are pleased to read that it surpassed your expectations and that you were able to enjoy so many of the unique facilities available to you. Thank you for your stamp of approval that you found we have...

Reviewed 1 week ago via mobile

Stayed in Banyan Tree Macau for anniversary with my girlfriend. Excellent services from all the hotel staff, especially housekeeping &a front desk. Smiley face, with promising services. Enquiry to front desk, noted and marked down. Turn down service from housekeeping was surprising and appreciation as they tidy up not only the room but even our belongings, refilling all the amenities...

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Helpful?
Thank Mrbigface
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Nathaniel W Thank you for taking the time to share your recent Banyan Tree experience in Macau, and for choosing our resort for your anniversary celebration. It is always our desire to provide our guests an enjoyable and unforgettable experience by creating many memorable moments during our guests’ stay, and after reading your review I have to say how...

Fairfax, Virginia
Reviewed 1 week ago

It's hard not to compare the new casino complex to the likes in Vegas, only this development is much newer and grander. We stayed at a handful of hotels in this marvelous casino complex, and the Banyan Tree is one of the high end hotel. It connects to other hotels, casinos, movie theater, shopping, restaurants, pool, spa and more. One...

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Helpful?
Thank HaDa2000
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear HaDa2000 Thank you for taking the time to share your feedback as well as your photos on your recent stay with us at Banyan Tree Macau. I am pleased to read of how much you enjoyed the various facilities inside and outside the resort. We are glad that the various unique features of our suite including the relaxation pool...

Reviewed 2 weeks ago

The hotel provide quit good service to my family member, all of us like the room very much,and the spa is really professional and comfortable,and the pool is warm water which is really good for children who like water very much

Review collected in partnership with Banyan Tree
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Helpful?
Thank qianhuaiw
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear qianhuaiw Thank you for your note of appreciation for the service extended to your family member by our staff members and for highlighting the Spa and various other elements of Banyan Tree Macau that helped make your recent stay a memorable one. We look forward to welcoming you back to Banyan Tree Macau in the near future. Regards

Reviewed 3 weeks ago

Stayed at the banyan tree and what a memorable experience. The room we stayed in had an indoor pool, with warm water, an enormous japanese style bathtub made of wood, and lots of other small things that completed the experience. There is a living room with a second enormous tv and they prepare the room with the essential oil and...

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Helpful?
Thank Hadler V
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Hadler V Thank you for taking the time to share your recent Banyan Tree experience with the readers of this site. We are glad that the various unique features of our suite including the relaxation pool and Japanese-style soaking tub helped bring “color” to your stay. We were particularly pleased to read of the quality of service you received...

Hong Kong, China
Reviewed 3 weeks ago

I live in HK, but this was the first hotel I stayed at with my girlfriend (long-distance) when she came to HK and we went to Macau. It was definitely the right choice. We arrived an hour early and our room wasn't ready (which is fine), so they politely asked us to come back in an hour, which we did....

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Helpful?
Thank JayOh1986
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear JayOh1986 It was a pleasure to read about your recent stay at Banyan Tree Macau and how much you enjoyed our many unique features and facilities. It was especially pleasing to hear that our staff, who are the real reason for our continuing success, were able to make such a difference to your experience through their service recovery and...

Tokyo, Japan
Reviewed 4 weeks ago via mobile

Part of a big casino complex but the hotel is very quiet (including the lobby). Room size is very generous and the pool in the room is small but functional to relax in. The spa is fantastic and highly recommended.

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Helpful?
Thank Takeshi S
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear Takeshi S Thank you for your 5-Star Review of your recent Banyan Tree experience in Macau. We are happy to read of how much you enjoyed your stay, from our suites and wide range of facilities, including our award-wining Banyan Tree Spa, all of which contributed to a memorable stay. The team and I look forward to you return...

Seoul, South Korea
Reviewed 4 weeks ago via mobile

while the room seemed bit outdated we had some great service from Neo the Concierge, Paul from the fitness center, In Room Dining staff and front desk staff. The breakfast was not as special as we expected but overall was good.

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Helpful?
Thank youngson76
Derek C, Derek Chu, Hotel Manager at Banyan Tree Macau, responded to this review

Dear youngson76 Thank you for your complimentary but honest review of your recent stay at Banyan Tree Macau. It is through comments such as yours that we re able to evaluate and improve the products and services that we provided. Though I am pleased to read that for most part you enjoyed your stay, something that was enhanced by the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
Official Description (provided by the hotel)
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing. ... more   less 

Additional Information about Banyan Tree Macau

Address: Galaxy Macau, Avenida Marginal Flor de Lotus, Cotai, Macau, China
Region: China > Macau
Price Range: $410 - $1,732 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Banyan Tree Macau 5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Banyan Tree Macau Hotel Macau
Hotel Style:
#3 Spa Hotel in Macau
#3 Casino Hotel in Macau
#3 Family Hotel in Macau
#4 Luxury Hotel in Macau
#6 Romantic Hotel in Macau
#8 Business Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Banyan Tree Macau staff and other travellers.
12 questions
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Questions? Get answers from Banyan Tree Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they are all good rooms”
LookingForAnOdyssey, 9 Apr 2017 | Read review
“basically the hotel and room are good and I would like to stay again on next month month ”
chileungc2017, 5 Mar 2017 | Read review
“Any room would be great”
jizhuang, 17 Jan 2017 | Read review
“better choose the one with pool. I am not sure if they all have it”
TheWindintheWillow, 11 Jan 2017 | Read review
“this room is good for family”
  • relaxation pool
119joannat, 11 Jan 2017 | Read review
5 of 5
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USD 314* /night
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Prices are for 1 room, 2 adults
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