Banyan Tree Macau
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Banyan Tree Macau

Avenida Marginal Flor de Lotus, Macau Macau China
Traveller (1403)
Cotai Pool Suite - King
Room & Suite (1032)
Galaxy beach
Pool & Beach (123)

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About

4.5
#26 of 115 hotels in Macau
4.5 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Water park
Kids stay free
Babysitting
Wifi
Fitness / spa changing rooms
Sauna
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Shops
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand films
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Lagoon View
Luxury
Languages Spoken
Chinese

Location

Avenida Marginal Flor de Lotus, Macau Macau China
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 88 out of 100
88
Macau Airport
Zhuhai Airport
24.2 km
See all flights
1,528Review18Q+A100Room tips

Reviews
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Detailed Reviews
Tiago Miranda wrote a review Oct 2020
Macau, China
+1
5.0 of 5 bubbles
This is (without a doubt) one of the best hotels in Macau. The architecture is really impressive and no details were left aside.
The halls in the room levels makes it feel like you are permanently in a luxury spa and the housekeeping staff are very helpful.
I stayed in the “signature pool” room and I can only tell you it was one of the best hotel experiences I’ve ever had. The living room is huge, enough to receive guests for dinner. Also, the room and the bathroom are very big, all with luxury facilities. Truly amazing!
Cons: the breakfast was disappointing. After arriving this wonderland I could only imagine a great buffet with lots of variety, different kinds of cheese, waffles, etc - but that was not the case.
Lastly, I must say banyan tree has one of the most impressive spas I’ve ever seen. Expensive, but you won’t forget it.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 6 Oct 2020
Dear Valuable Guest, Thank you for staying with us and for taking the time to send us your feedback, I am delighted to learn that you had an enjoyable stay and we look forward to your return and to providing you another memorable experience from the Banyan Tree. Once again, thank you for choosing the hospitality of Banyan Tree Macau and we hope to be welcome you back in the not too distant future. Yours sincerely Miranda Lei Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bluelotus22 wrote a review Nov 2020
Macau, China
5.0 of 5 bubbles
Despite actually living in Macau for the past 10 years and experiencing staycations in many hotels here, I can say that none of them equalled or topped my family’s experience in Maldives and Cambodia — this was my belief until I experienced staying in Banyan Tree Macau.

The ambience is very nice, it’s like a giant spa with the scent, decors and furnitures. My son who loves the water so much enjoyed the en-suite relaxation pool. I have been raving to my husband until now that I didn’t expect the kind of customer service we had at Banyan Tree. It is not typical of Macau. The front desk staff Fred was really efficient, kind and treated my son like a little VIP (we checked-in for my son’s birthday). The Housekeeping staff (Mika, Shernan, Aljohn, Mel, literally every single one who were on duty during our stay) were also very helpful and polite. Just the way our room was prepared each time we want back in was very thoughtful and careful. I wasn’t able to get their names but I really felt they were sincere and small talk wasn’t forced.

The breakfast was very underwhelming with not a lot of options but my son had a memorable interaction with one of the male waiters who served our coffee which we will be talking about until he is older so that was still a win in that sense.

Grand Resort Deck staff Chris was exceptional in his interaction with us especially my kids and gave great recommendations about the food.

Overall it had been a very great stay — customer service was a breath of fresh air and ambience was truly relaxing. We will come back for sure!
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 11 Nov 2021
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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Baum 2018 wrote a review May 2020
4.0 of 5 bubbles
Our second time visiting Banyan Tree at Macau. We stayed there for 3 nights. Overall experience was lovely. However, we were bit disappointed and surprised as there’s only one washroom with diaper change board in the hotel. it’s located inside a handicap washroom near the lobby. On the day we checked out, our little one needed to change her diaper. We waited at the lobby as someone was using the handicap washroom. 20 minutes later we saw someone (Not handicap) cane out, we tried to rush in with our baby. However, a staff wearing banya tree uniform bypassed us and went right into the handicap washroom. It was a long hallway to walk to the handicap washroom and we didn’t expect staff would go directly to the handicap one while the male washroom is just right next to it. We waited for 10 mins then went back to the lobby and asked if there’s another washroom with a changing board, staff told us that’s the only one in the entire hotel. We were shocked and can’t believe what we heard. The hotel has all the great facility, spa, pool inside the hotel room, man made beach but there’s only one tiny handicap washroom where parent can change their baby’s diaper. It’s disappointing that there is no single family washroom at Banyan tree Macau. So finally what they did is to send us to the female changing room next to the gym upstairs where I can change my baby’s diaper on the vanity table.
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BanyanTree_Macau, Front Office Manager at Banyan Tree Macau
Responded 16 May 2020
Dear Mrs Shum, Thank you for taking the time to send us your feedback, which I have shared with the entire team. Your comments form an integral part of our service evaluation process, and help us ascertain areas for immediate improvement as well as future product development. We have noted your comments in regards to the inconvenience of the restroom. These points have been reviewed with the relevant department managers as part of their ongoing training, to ensure that our staff and the condition of all our service surpass our guest expectations. We look forward to sharing our improvements with you on your return and to providing you a memorable experience from the Banyan Tree. Yours sincerely Miranda Lei Front Office Manager
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Olinda C wrote a review Nov 2021
Macau, China
5.0 of 5 bubbles
Couldn't leave without writing a comment about how you all made us feel so welcome and relaxed. We really enjoyed our stay in your hotel. We had to mention one of you staff, ROBERT, that always had our room clean and very, very comfortable with small details... like our favorite oils and senses. Once again, thank you so much for everything. We really felt at home!
Pedro and Olly
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 7 Nov 2021
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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Adventure46783579447 wrote a review Mar 2023
5.0 of 5 bubbles
Just spent a weekend at the Banyan Tree to celebrate our 20th anniversary. We honeymooned in Macau and have returned each year to celebrate and have stayed in many hotels in Macau. The Banyan tree is by far the best hotel in Macau. The check-in staff were so friendly and even walked us to the lift introducing the hotel as we walked. A couple of staff members happened to be in the corridor near our room and insisted on taking our bags and opening the room door for us which was a nice touch. The room was spotless and the aroma from the eucalyptus oil filled the room. The relaxation pool was a hit too. We also appreciated the two kissing swans and the rose petals on the bed! We were so surprised to also receive a wonderful anniversary cake and bottle of wine to start off our weekend, thank you so much. Finally the Sunday morning breakfast was delight, the view from the restaurant and the delicious food really made for a relaxing Sunday morning, I haven't had Bucks fizz for a long time! So thank you to all the staff at Banyan Tree, the front desk, housekeeping and the staff taking care of us so nicely at breakfast time too. We will be back, hopefully soon.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation Front Office, Guest Services / Front Office at Banyan Tree Macau
Responded 12 Mar 2023
Dear Guest, Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei - Front Office Executive Manager
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Vitor A wrote a review July 2020
Macau, China
5.0 of 5 bubbles
Spent a day with family at one of the Cabanas. We all loved it. Each cabana is air conditioned with plenty of space for 6-8 people. The pool and tho whole setup is beautiful, comfortable and very relaxing. The staff was very friendly and helpful, made us feel right at home!
The food was good too.
Definitely going back again!
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 31 July 2020
Dear Valuable Guest, Thank you for staying with us and for taking the time to send us your feedback, I am delighted to learn that you had an enjoyable stay and we look forward to your return and to providing you another memorable experience from the Banyan Tree. Once again, thank you for choosing the hospitality of Banyan Tree Macau and we hope to be welcome you back in the not too distant future. Yours sincerely Miranda Lei Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lydia M wrote a review Apr 2022
Taipa, New Zealand
5.0 of 5 bubbles
I stayed at the Banyan tree for 5 nights last week and had an amazing time. I loved everything about the hotel, from the room, to the spa, to the food, and the staff. Everything exceeded my expectation and I felt very well taken care of. The room was very spacious and beautiful, especially the large wooden tub in the bathroom. I had fresh fruits every night and I loved the oil burners in the room.

The hotel manager, Karmen, was very kind, thoughtful, and helpful. She made sure that everything was well taken care of and accommodated all my requests. All the other staff at the hotel was super friendly and made me feel very welcome. The spa was also so beautiful and my therapist was one of the best I’ve ever had. The food at Saffron was delicious and I wish I could eat it everyday :) I wasn’t able to use the outdoor pool but the indoor pool deck on the 31st floor has a great jacuzzi and a cold plunge.

I was very relaxed after one week at the banyan tree and would highly recommend it.
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 18 Apr 2022
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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estrella c wrote a review July 2020
Macau, China
5.0 of 5 bubbles
The Front office Miguel was so polite and very professional. Very kind and the Manager as well. All the room attendants are very well trained.
We will definitely come back!
The wave pool is a bit off for they can only accommodate 2 guests in every room.
If you want to bring along your son or daughter you need to pay for the whole day.
Shout out to Sherman, Ms Sasa, Mark
For your good service 👏👏👏
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 31 July 2020
Dear Valuable Guest, Thank you for taking the time to send us your feedback, which I have shared with the entire team. Your comments form an integral part of our service evaluation process, and help us ascertain areas for immediate improvement as well as future product development. I am delighted to learn that you had an enjoyable stay and thank you for your commendation of Sherman, Miguel, Sasa and Mark's service which I have shared with them, and we were pleased to read of the impact their attitude for service had on your Banyan Tree experience. We look forward to your return and to providing you another memorable experience from the Banyan Tree. Yours sincerely, Miranda Lei Front Office Manager
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Porsche wrote a review Feb 2020
5.0 of 5 bubbles
Good memory!
We have stayed at Banyan Tree Macau in January, “ Victor ” from concierge who taken care of me and my mom was superb,
he was very helpful , kind & make us feel like home and take care of us like he did from his heart.
And everyone from bellman team is very nice.
The front team are doing a good job while we were waiting to check in and check out, they don’t want us wait for long.

Thank you Banyan Tree Macau for making my short vacation with my mother be a great memory to remember .

The location is very convenient close to the airport with free shuttle bus service , the pool suite is very fantastic.

We do love here and sure will come back again.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BanyanTree_Macau, Front Office Manager at Banyan Tree Macau
Responded 12 Feb 2020
Dear Valuable Guest, Thank you for taking the time to send us your feedback, which I have shared with the entire team. Your comments form an integral part of our service evaluation process, and help us ascertain areas for immediate improvement as well as future product development. I am delighted to learn that you had an enjoyable stay and thank you for your commendation of Victor's service which I have shared with him, and we were pleased to read of the impact their attitude for service had on your Banyan Tree experience. We look forward to your return and to providing you another memorable experience from the Banyan Tree. Yours sincerely, Miranda Lei Front Office Manager
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Xino Wu wrote a review Aug 2020
Macau, China
5.0 of 5 bubbles
I had an amazing stay to celebrate my birthday in Banyan Tree Macau. The staff were very friendly and proactive fulfilling guest needs, one person that I have to mention is the front office guy Michael who did the check in and check out. He was super friendly, welcoming and knowledgeable...my wife and me were very impressed with his services and professionalism!!

Additionally, the hotel provided us a free room upgrade with nice birthday deco, champagne and a cake. I just want to say thank you to the whole Banyan Tree Team for making my birthday very memorable. Cheers...
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 13 Aug 2020
Dear Valuable Guest, Thank you for taking the time to send us your feedback, which I have shared with the entire team. Your comments form an integral part of our service evaluation process, and help us ascertain areas for immediate improvement as well as future product development. I am delighted to learn that you had an enjoyable stay and thank you for your commendation of Michael's service which I have shared with him, and we were pleased to read of the impact their attitude for service had on your Banyan Tree experience. We look forward to your return and to providing you another memorable experience from the Banyan Tree. Yours sincerely, Miranda Lei Front Office Manager
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Report response as inappropriate
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Answer from Micky H
Ipswich, Queensland, Australia85 contributions23 helpful votes
Yes... they empty and clean during their daily housekeeping.
Answer from Admin_Vanessa
Macau, China
Hi, C L, Greetings from Banyan Tree Macau! Thanks for your inquiry, please be informed that the Grand Resort Deck is open from 9am to 6pm daily. SkyTop Wave Pool & Skytop Adventure Rapids close at sunset time and subject to seasonal change or maintenance. And yes, Galaxy Macau provides complimentary shuttle bus service which connecting Galaxy Hotel and Banyan Tree Macau. Best regards.
Answer from Derek C
Macau, China
Hi John I recommend taking the Cotai ferry to Taipa. Since it is closer to get to the Banyan Tree Macau. After you exit the ferry terminal it is a short walk to the area where the Galaxy shuttle busses are parked and it can bring you there. Look forward to welcoming you in the not distant future Derek Chu Hotel Manager
Answer from
The resort view suite overlooks the wave pool and the resort, so it has a better view from the room. The other one has views of the city. I have been in both and would definitely recommend the resort view, it is worth the price difference. The views are spectacular! However, if you do have the budget, you should definitely choose the pool villa (3 bedrooms) or the presidential suite. I have stayed in them both and personally prefer the pool villa as it is located just a step away from the wave pool and close to the water slides! The presidential suite is great too if you prefer a room with views overlooking the cotai strip. But if you’re on a budget, the cotai pool suite does just fine. Hope this clarification helps :)
Tomjoe asked a question Oct 2016
Pulau Ubin, Singapore107 contributions1 helpful vote
how about the twins beds? what's the size? 2adult and 2kids age 11,3
Burnice wrote a tip May 2023
5 contributions
5.0 of 5 bubbles
"The space of a basic suite is enough for a couple"
Read full review
Daphne Ng wrote a tip Apr 2022
Macau, China795 contributions229 helpful votes
5.0 of 5 bubbles
"They have an exquisite pillow menu. So choose your favour pillow when go to bed."
Read full review
Georgia wrote a tip May 2020
Wollongong, Australia80 contributions33 helpful votes
5.0 of 5 bubbles
"We had a River View room. Rooms on the opposite side overlook the water park. Both are great!"
Read full review
Marcello S wrote a tip Mar 2020
Hong Kong, China5 contributions12 helpful votes
5.0 of 5 bubbles
"Ask for a corner room"
Read full review
ELDIE A wrote a tip Sept 2019
17 contributions43 helpful votes
3.0 of 5 bubbles
"the reputation brand of the hotel"
Read full review
Not the right property for you?
There are more places to choose from in the Macau area.
PRICE RANGE
AU$694 - AU$1,733 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree macau hotel macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
256
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BANYAN TREE MACAU - 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Banyan Tree Macau
Which popular attractions are close to Banyan Tree Macau?
Nearby attractions include The Broadway (0.3 km), Museum of Taipa and Coloane History (0.5 km), and Macau Matsu (0.5 km).
What are some of the property amenities at Banyan Tree Macau?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Banyan Tree Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Banyan Tree Macau?
Conveniently located restaurants include The Roadhouse Macau, Urban Kitchen, and The Ritz-Carlton Bar & Lounge.
Are there opportunities to exercise at Banyan Tree Macau?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Banyan Tree Macau have an airport shuttle?
Yes, Banyan Tree Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Banyan Tree Macau have airport transportation?
Yes, Banyan Tree Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Macau offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Banyan Tree Macau?
Many travellers enjoy visiting Our Lady of Penha (4.2 km), Mandarin's House (4.8 km), and Ruins of St. Paul's (5.6 km).
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