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Grand Hyatt Macau

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Traveller (2250)
Room & Suite (1119)
Dining (283)

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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

#20 of 113 hotels in Macau
Location
Cleanliness
Service
Value
Grand Hyatt Macau, one of the best Macau hotels located within City of Dreams in the Cotai area, is the ultimate choice for both leisure and business travelers with best luxury accommodation, fabulous dining, shopping, gaming, nightlife and the breathtaking The House of Dancing Water show. The hotel offers 791 guestrooms and suites with spectacular views over the Cotai with innovative design touches that deliver a feeling of spacious comfort, and combine a contemporary ambiance with the latest business technology. Housing one of the largest event spaces in Macau, Grand Hyatt Macau has its sights set on being the leading MICE (meetings, incentives, conferences and exhibitions) venue in the region. Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Tennis court offsite
Kids stay free
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Swimup bar
Children's playground
Kids pool
Strollers
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air purifier
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Business
Languages Spoken
English, Chinese
2,484Reviews16Q+A100Room tips

Reviews
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ShanghaiDeco wrote a review 3 Apr
Hong Kong, China968 contributions200 helpful votes
+1
A generally positive experience with Grand Hyatt Macau (1st time at this hotel, and 1st time in the city, after COVID). Excellent: Very good Club Lounge standard - Jenny (from Hangzhou, originally) and Tina, the Team Manager (from Liaoning) were excellent, attentive and chatty, throughout the stay. The Club Lounge is a premium experience and should be tried, as they are service-oriented and the added service level, at checkin, checkout and in-between, with afternoon tea and evening drinks, should be experienced. Was upgraded from a Grand Deluxe Suite King Grand Executive Fountain View Suite, on request and also as wanted the suite to be in the same tower as the gym and Club Lounge. Good: Used the gym which is fitted with TechnoGym equipment. Clean, quiet and usable, but hotel needs to note that the machines are getting old (hotel is 15 years old). Bathrooms in the suite were generally well-appointed; but the toilets were old, and in a hotel of this standard and brand - toilets should be Japanese Toto e-toilets, rather than the very plain and small toilet which feels like 1990s. We have these in our home, so why not in a hotel? Poor: Housekeeping on the floor where we stayed (22/F of a 37/F Grand Hyatt Hotel, did not clean the suite all day on Day 1, and so it was still in an uncleaned position, when we returned by 3PM in the afternoon. This was inexcusable for a hotel such as Grand Hyatt, and especially for a suite where the cleanliness standard needs to be perfect. We complained and it took more than 30 minutes and a Written Complaint to the hotel to get some attention and get this fixed. This shouldn’t be happening and guests shouldn’t be returning to dirty rooms at end of a day - Hotel has been asked to relook at their quality control and cross-checking systems as this is a major service standard failure for any hotel. Smart Key Failure: The smart card keys failed on 2 occasions, where the door failed to recognise and new keys had to be reproduced by the Front Desk on Level 1, as it was after hours (Day 2). Hotel needs to look at their systems and make sure that this doesn’t happen, as guests are left lost if they can’t use their door keys. All-in-all a good stay, but Grand Hyatt Macau needs to (a) keep check of their quality control systems and make sure that all teams are working together towards a high client experience goal, and not letting down the brand (b) at 15 years old, the hotel is starting to look dated in parts (eg toilets/ gym etc) - note from signs that a refurbishment programme for lobby is underway in April and hope that this will include the suites (c) Club Lounge - keep up the excellent work, as this part of the stay experience helped to push up the points in the review.
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Date of stay: April 2024Trip type: Travelled with friends
Room Tip: Try Club Lounge experience. Fountain view room is entertaining
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 1 week ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Louis Deng Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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SmasKim wrote a review May 2022
Macau, China375 contributions167 helpful votes
Hotel's Favourite
As we can't travel abroad I decided to stay at the Grand Hyatt for a break from "normal" life and to have the feeling that I was outside Macau and enjoy the good weather by the pool. Their pool is really big and nice to swim and there's a lot of chairs around it. I booked the grand suite and it is really spacious with space to eat and to just chill out. We enjoyed the Grand Club and were always welcomed by Ms. Tina and her staff. They were all very nice and welcoming and made us feel really at home. Breakfast buffet was nice for the Grand Club but not with a wide food selection as in a "normal" restaurant but one needs to understand that there are still limitations due to covid. This being said, it is still a very good breakfast with a good food selection, with egg station, Chinese noodle station, yogurt, fruit, chia pudding, muesli, congee, dim sum, cheese, breads and pastries. I've tried the Grand Club afternoon tea and the evening cocktail and it was all very good. I really like this hotel and I keep coming back!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 15 June 2022
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Tina. I will personally share your compliments to her and positive comments like this will motivate her to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Cindy Shi Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leesuzy71 wrote a review 3 Apr
London, United Kingdom256 contributions110 helpful votes
3 night break with our teenage son. We booked a grand suite with club access. Room was big and had a separate lounge. Had fabulous views of The Venetian Hotel. Club access included breakfast, afternoon tea and an excellent selection of food and drinks in the evening. Location was also excellent. Really loved it here - thank you
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Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 1 week ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Louis Deng Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chungfa c wrote a review Mar 2024
1 contribution
A very good restaurant to recommend to everyone! Lobster fresh cooking, taste sweet, Easter dessert is my favorite, good beautiful theme, very atmosphere! Can feel the chef's mind, so delicate, very good taste! There are cheese baked oysters, caramel duck liver, tender and fragrant meat! Or as always, many people, lively! Lobster queue a little long time... The staff is very polite to lead us to sit, introduce different areas to order, the most surprising is that Amy waiter prepared a small cake for us, quietly sent to my mother that moment she was so happy! Mother was moved to cry, but also helped us take a family portrait as a gift to give us a souvenir, very grateful for the service atmosphere here, wonderful! Give us a very happy, comfortable and surprising dining experience! Look forward to the next trip to Mezza9
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 1 week ago
Dear Valuable Guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Amy. I will personally share your compliments to her and positive comments like this will motivate her to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Jenny Lai Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ishnavin wrote a review Mar 2024
Kuala Lumpur, Malaysia13 contributions2 helpful votes
Amazing Staff , Me and My girlfriend had an amazing holiday in Grand Hyatt Macau thanks to these outstanding people , Jack , Sigit , Martin , Kai En who were so helpful and kind. They curated our stay in Macau and had showed us such beautiful hospitality. Lost of words the attention and care we recieved from the first day we walked in the hotel up till our last foot steps out of the hotel. I can’t wait to revisit and experience it all over again. Thank you so much to Jack , Sigit , Martin , Kai En
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 3 weeks ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable especially highlighting the hospitality extended to you by Jack, Sigit, Martin and Kaien. I will personally share your compliments to them and positive comments like this will motivate them to continue exceeding guest expectations. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Louis Deng Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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diogofonsecamendes wrote a review Mar 2024
3 contributions
We celebrated our anniversary in Grand Hyatt Macau, and we couldn’t have chosen a better hotel to do it so. Staff prepared us a small Surprised which makes it memorable and definitely will come back once in Macau. Hotel room were spotless and products were top notch quality! thank you for taking care of us!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 3 weeks ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We are delighted to learn that your stay with us was overall enjoyable. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Louis Deng Assistant Front Office Manager Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joshua M wrote a review Mar 2024
Shanghai, China50 contributions102 helpful votes
Booked a Grand Deluxe suite with Club Lounge access. No specific benefits given about the club lounge other than a piece of paper smaller than my palm with the time for breakfast and cocktails Pros: Superb lounge with a wide variety of food and drinks Excellent views from the lounge and a quiet atmosphere with exceptional service Good views from the 27th floor Cons: Breakfast limited and the quality of food poor for a 5 star hotel The club lounge was located in a different tower. There check in/ check out was done at main lobby. Access to club lounge had to walk to another tower Lack of any luxury ambience other than whilst in the club lounge Bathrobes incredibly hard, seems they are almost end of life Overall, wouldn’t stay here again. There is better places that deliver a 5 star experience.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 3 weeks ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage, and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ros_C4994 wrote a review Mar 2024
Hong Kong, China15 contributions29 helpful votes
Stayed several times at Grand Hyatt Macau since it opens 14 years ago. Still enjoy staying with Grand Hyatt, the team of staff are overall very friendly and helpful. Tried some other hotels in Cotai, Grand Hyatt Macau will still be my choice on next visit.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 3 weeks ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage, and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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garytan5145 wrote a review Mar 2024
Singapore, Singapore3 contributions2 helpful votes
Checking-in is very pleasant without any hassle and the process is done within 20mins. You also noticed that the staff are always welcoming with smiling faces. The lobby are extremely large enough with more service counters and will be able to serve more customers.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 3 weeks ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage, and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily M wrote a review Feb 2024
Chicago, Illinois1 contribution
Our stay in Grand Hyatt Macau was phenomenal thanks to all the staff and especially Mr. Tim Bruce and also Jack Wu, SHOUT OUT to them who made our stay unforgettable because they went over and beyond my expectations. I’m a World of Hyatt fan and been all over the world but the service in Grand Hyatt Macau was just impeccable. They truly made us feel special. The suite with the fountain view was amazing (my family enjoyed watching the fountain show in the evening) but the customer service from check-in to the club lounge was truly remarkable. Really can’t say enough compliments to this hotel. You won’t go wrong here trust me. Beautiful property, it really is GRAND. Hope to be back soon!
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Get the room with the fountain view, upgrade to the club room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Grand Hyatt Macau, Other at Grand Hyatt Macau
Responded 3 weeks ago
Dear honorable guest, Thank you very much for taking the time to pass on your comments following your recent stay at Grand Hyatt Macau. We would like to take this opportunity to express our appreciation for your constructive feedback. It is indeed of vital importance to us to maintain all facilities in good working condition in order to meet our customers' expectation and every effort will be made to upkeep our standard of service and hospitality at all times. We truly appreciate your kind patronage, and we look forward to the pleasure of welcoming you back to Grand Hyatt Macau in the near future. Sincerely, Grand Hyatt Macau
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$232 - AU$438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt macau hotel macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
791
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND HYATT MACAU (AU$232): 2024 Prices & Reviews (China) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Grand Hyatt Macau
Which popular attractions are close to Grand Hyatt Macau?
Nearby attractions include The House of Dancing Water (0.2 km), Skycab Cable Car (Wynn Palace) (0.1 km), and City of Dreams (0.2 km).
What are some of the property amenities at Grand Hyatt Macau?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Macau?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hyatt Macau?
Conveniently located restaurants include Chiado Portuguese Restaurant, The Manor, and The St. Regis Bar Macao.
Are there opportunities to exercise at Grand Hyatt Macau?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Grand Hyatt Macau have airport transportation?
Yes, Grand Hyatt Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Macau offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Hyatt Macau?
The staff speaks multiple languages, including English and Chinese.