My boyfriend and I have nothing but good (best! words for this lovely paradise. It is such an iconic destination to unwind, reenergize and relax. The lovely staff were so polite and attentive. The wet spa facilities are AMAZING! And the massage is one of the best I've ever had. EVER! Special thank to the nice guy, Nick! We'll definitely go back!
Nice hotel, newly renovated, nice swimming pool, nice staff. We had a good birthday stay. Personalized service, nice breakfast restaurant and staff. From the valet parking to the room, every one were nice ! Same around the hotel. The staff are very attentional to the guest.
I knew that Nuwa is good, but I never thought that it is such good. Morpheus has already refreshed my definition of the best hotel in Macau, but Nuwa just refreshes it again. Once one opens the door of Nuwa, she can immediately feel a sense of calmness and peacefulness. It is just like entering a Disneyland with oriental design - the world suddenly becomes elegant after passing through the gate. The design of its rooms is unique and just so pretty. I think words are no longer sufficient to describe how beautiful things are: from its carpet to its wall, from its bathroom to its chair. I have never posted any photo on Tripadvisor, but I need to divert from this habit this time. The beauty of Nuwa rooms is already beyond what words can describe. However, what makes Nuwa unreachable by other top hotels in Macau is its service. The room I booked is just the most standard suite, but it brought me a huge surprise that even the bell person knew my name. From the moment I entered the hotel, I had been greeted by numerous staff - everyone so friendly and be to address me by my name. After the quickest check-in I have ever had, Ms. Man escorted me to my room and introduced the hotel and room amenities to me extremely friendly and patiently. Thank you so much, Man. You made the opening of my Nuwa stay perfect! Another surprise when I entered my room - the welcome tea tasted just so good! It is an art! After staying in the room for two hours, I realize that the TV had a minor defect. This issue is perfectly understandable since the hotel had just been reopened for less than one week, so I had no complaint at all; I just called the front desk to fix it. They treated this issue very seriously. They immediately came up to inspect the problem. Instead of fixing the problem right there (which many other top hotels in Macau do, which disturb the guest's stay), Ms. Vicky very quickly arranged me with another room. It surprised me that the new room is the Premium Suite with a Cotai view, the highest-end suite the hotel offered to the public. Ms. Vicky even took half an hour to inspect every detail of the new suite before escorting me there. She even personally guided me to use the facilities in the new room. I am genuinely astonished by how serious the Nuwa team treated guests' feedback, even when the guest was not making any complaint at all. Nuwa is truly a hotel with its own standard, and it sticks to it, even when the guests are already very satisfied. I highly respect this work ethic! Nuwa has a genuinely fantastic team; it is incredible to the extent that I asked Vicky how the hotel managed to recruit such a big group of amazing people. Such amazingness does not just stay at the front desk; the staff in housekeeping, concierge, Crystal Palace, and the engineering department - every member of the Nuwa team - were polite, friendly, and warm. For instance, when we left our room, the housekeeping persons would say thank you to us in a heartfelt manner for staying in Nuwa (it should be us saying thank you!). After helping us with the turndown service, the housekeeping lady would apologize for disturbing us (not at all!). The ladies at Crystal Palace would give me a cup of coffee when I left the breakfast, simply because I told them that I needed to deal with some documents after going back to my room. The chef would chat with us, like chatting with a friend, and told us what made a great omelet. Nuwa is beyond perfect, no matter whether we are looking at it at a macro scale or zooming at the details. I sincerely hope that Nuwa can keep up such fantastic work! I am confident that Nuwa will soon earn the fame of the best in town!…
Although this hotel is a bit hard to find...(cause once I entered the building, it’s very difficult to keep sense of direction), the deco in reception make people so peace and calm. The room service is so good that hotel provides dessert(cakes) and bottles of water every afternoon. Room size is big that we can open three suitcases on the ground and still have a lot of spaces to walk. Also, there are two wash sinks which we can finish a lot of things at the same time. Overall, this experience to stay in Numa is quite nice. The bed is big and pillow is so soft.
Living in Hong Kong, I have been to Macau many times. This time, I decided to stay at the Nüwa Hotel for a mini staycation. I was pleasantly surprised with the incredibly attentive customer service, the hotel amenities, spa and fitness center. The hotel is also conveniently located in the heart of Macau. Great restaurants, too!! I would definitely stay here again.