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what to write about a hotel you didn‘t intend to go to in the first place? - I was booked here based on a missed flight. the staff was really very friendly, service oriented and eg. pro actively offered sanitary products (toothbrush etc). the room...More
Response from DorintMTZ, Front Office Manager at Dorint Main Taunus ZentrumResponded 17 April 2018
Thank you for taking the time to share your feedback with us on Tripadvisor. We are glad that you enjoyed your stay with us. True that, it is a hotel that primarliy serves business guests. Having said that, we do have a good...More
I stayed at this hotel for a week attending an on-site training. Customer service was great, starting with the front desk agents, waitresses and so on. The room was very clean and overall the food was good. If you are coming to do some sightseeing...More
Response from DorintMTZ, Leiter Front Office at Dorint Main Taunus ZentrumResponded 27 March 2018
Thank you for taking the time to share your valuable feedback with us. We are glad that you enjoyed your stay with us. We also happy that we impressed you with our service and product. We would be thrilled to having you stay...More
We were a party of three . After a long days work we were to go out for dinner but decided otherwise and went to New York Cafe/Bar. We ordered Nachos and other things. Nachos were burnt and the Cheese used was Gouda ;-(. The...More
Thank Dinesh K
Response from DorintMTZ, Leiter Front Office at Dorint Main Taunus ZentrumResponded 23 March 2018
Dear Dinesh K,
Thank you for taking the time to share your feedback with us on Tripadvisor.
I have passed your comments regarding the cheese used for Nachos to our Executive Chef.
Regarding the sauna and steam room usage, indeed we experienced a technical problem...More
Please don’t expect miracles and the hotel will serve you well. The rooms are ok, the service is friendly, there is free WiFi and the rooms are clean.
If you are lucky, eventually you can enjoy the tractors outside, preparing the soil for the spring.More
Response from DorintMTZ, Leiter Front Office at Dorint Main Taunus ZentrumResponded 11 February 2018
Thank you very much for staying with us and taking the time to share your feedback. Indeed the hotel is surrounded by nature - it is only a short drive to the Taunus recreation area. Having said that, Frankfurt downtown is reached within...More
I don’t often review but this was a huge disappointment. Lobby looks nice but rooms are shabby and bathrooms old and dirty. Toilet was disgusting- needed a bottle of bleach in it! Bathroom smelt of drains and we had to keep window open with heating...More
Thank K T
Response from DorintMTZ, Leiter Front Office at Dorint Main Taunus ZentrumResponded 8 February 2018
Thank you very much for taking the time to share your feedback with us. It is our aim to ensure that our guests have a pleasant, comfortable and memorable experience with us and it is unfortunate that we did not live up to...More